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Business Profile

Photographer

Studio Noir + Boudoir

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Photoshoot: July 22, 2021 payment of cash for photoshoot of $800 for deposit never got a receipt or contract July 30, 2021 balance paid of cash $500 for photoshoot In November of 2021 i finally had my photoshoot and what was Included in the photoshoot was supposed to be digital prints- mine were unedited, an 8x10 never received as well as an album which I also never received I've contacted her several times and was met with excuses and no follow through on anything she ****************: April 10, 2022 paid deposit for wedding never signed a contract paid with venmo $500 August 3, 2022 canceled wedding asked for a refund of the $500 she said she would do since we signed no contract

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From: ********************* <********************************>Sent: Saturday, May 6, 2023 9:08:03 PM Yes you are *******. I will get you the tracking number tomorrow morning. On May 6, 2023, at 8:47 PM, *************************** <************************> wrote:So Im guessing Im not getting my products? I will file my dispute/civil court case on Monday. From: ********************* <********************************>Sent: Saturday, April 8, 2023 5:34:36 PM I will make sure you receive your products asap. I am so sorry. Thank you for allowing me time to get this to you. On Apr 8, 2023, at 3:07 PM, *************************** It is soon coming up on a year since I paid the $2,637.50 for my shoot/products. These products were supposed to be a divorce present for my boyfriend/confidence booster for myself, and that time has since passed. I am looking to get my products in 30 days, Monday, May 8th, or I will be disputing the $2287.50, leaving the $350 session charge paid for. Looking back at my contract it says that my products should have taken 8 weeks, pending production/mailing issues. My shoot was on September 9th, ************************************************************************** dispute process since it has been an extended period of time, I will not mail that form in until May 8th. From: ********************* <********************************>Sent: Wednesday, March 22, 2023 10:38 AM I will have a tracking number for you by tomorrow! I had a ******************* up, I apologize. On Mar 21, 2023, at 2:24 PM, *************************** <************************> wrote:Checking on this as I havent received anything yet. From: *************************** Sent: Monday, March 6, 2023 4:26:23 PM ******************************************************************* From: ********************* ******************************** Sent: Monday, March 6, 2023 3:09:30 PM Ok what is your new address? Im going to check into this asap On Mar 6, 2023, at 4:05 PM, *************************** <************************ I still have not received my package and I move to a new address next Wednesday.

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to the owner in August about wanting to do a session and have photos for a specific date in December. Photos were taken in October but not received by the agreed upon December date. I was told by the owner that she was sorry and that she paid for expedited delivery to have my album to me by Christmas, but it did not arrive by then either. Through the next three weeks, I was promised several different delivery dates and promised that I would be sent a tracking code, all of which never came. I requested a refund for all this inconvenience and lack of delivery/communication and was told I could get $150 back. I complained that that was a slap in the face for the failure to deliver the product at the agreed upon time, so I was offered a full refund, which I have spent over a month trying to get back. I finally received a partial refund with no communication as to why the whole amount was not provided. I am still trying to get the remainder of my money back. I did not receive a product, so my money toward that product should never have been spent by the owner. I do plan to file in small claims court if the remaining balance is not paid by this week.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August I decided to get boudoir photos done and chose Studio Noir + Boudoir to do business with. I paid $2200 for an album and bedside metal frame. In the contract, it says the album and metals would be in my hands in exactly 8 weeks. When it had been 8 weeks I reached out because I had not received anything. The owner then continued to blame her lab for this delay. It took another 2 weeks and I still had not received anything. I reached out again and now her "new lab" was giving her issues as well. I asked for a partial refund due to this because I was promised they would be in hand in 8 weeks. A couple weeks later my album arrived, with no bedside metals as promised. A few months prior at my appointment I had chosen a brown leather album cover. When I received my album, the cover was blue velvet. I reached out on this and was told she would get a replacement sent out and to give 5 days. It has been over a month, and I have yet to receive. I continue to ask about the refund that I have yet to receive, but I never get responses. Occasionally I will get a response telling me to be patient and that she has been sick. At this point I have been ****** patient. All I would like at this point is a refund for the stress and trouble this has caused me.

Studio Noir + Boudoir is NOT a BBB Accredited Business.

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