Complaints

This profile includes complaints for Full Service Car Wash Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Full Service Car Wash Inc. has 5 locations, listed below.

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  Full Service Car Wash Inc.

  5410 S 108th Street Hales Corners, WI 53130-1335

• 

  Full Service Car Wash Inc.

  2404 W Washington St West Bend, WI 53095-2120

• 

  Full Service Car Wash Inc.

  255 Chateau Dr Grafton, WI 53024-2609

• 

  Full Service Car Wash Inc.

  7240 W North Ave. Wauwatosa, WI 53213

• 

  Full Service Car Wash Inc.

  PO Box 171 Muskego, WI 53150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15/24 I went to the Hales Corners FSCW & paid for a single car wash for $26.46. I did not ask for or sign up for a monthly car wash membership. On 10/15 I was charged by **** for $42.35 although I did not go to any of their locations to get a car wash on October 15. I called my credit card company and they indicated this was a monthly reoccurring charge. On 10/21, I contacted the General Manager, ***** ******, and requested a credit card refund for $42.35 and to cease the monthly membership connected to my credit card. On 10/22 ***** ****** indicate the membership had been used since the first day the account was opened. If I wanted to make any changes I'd need to do it 5 days prior to the renewal date. I clicked on the link and canceled the membership but never received a confirmation email like the website indicated. On Oct 23, ***** responded, "attached are pictures of the membership agreement form given to your mom that day and the signature given to us at the time. Also attached is a picture of the usage of the membership. The number we have on file that texts you reminders about the membership is ************." On 10/24 I responded, "You have my license plate number and credit card connected to a membership agreement I never signed up for! This is not my signature and not my cell phone number. I've never received any text messages from your car wash. As indicated earlier, I never went to the car wash on October 15. You need to issue me a refund for the $42.35 charge and cease the membership subscription that is attached to my credit card." I've reached out two additional times to ***** without a response. I've never received a refund for the $42.35 or a confirmation the membership has been cancelled.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed up for a monthly cleaning membership for our vehicle, we would like to cancel our membership, however it is impossible to do so. After multiple calls to their phone number provided, I am always directed to a call center. The phone number listed is **************. I proceed with my account information and requesting my account to be canceled, I have been told a manager will call me back and after 2 weeks of waiting, I called again, they informed me I would get a call back but could never say who the manager was, they didnt know his name, I am still being charged even after I repeatedly said I want to cancel. After todays phone call, I told them I would show up in person to cancel if thats the only way. I arrived to the Hales Corners location, with every door locked and not an employee in sight, I called again in the parking lot to request to speak with someone as Im there in person, once again a manager would call me back. I want to be compensated for my time and gas money driving there along with back charging all of the months they have charged my card.

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for car wash service in September. I called and texted to cancel my subscription as they did an awful job, the second time I returned. Then I was in an accident in November and was not able to even go to them. Again I called texted and still no response. I called my credit card company to file a complaint and they would not comply. I was finally able to go there today to ask for a refund and end my subscription. The manager was nasty and abusive and told me to get out of there. I was charged for 8 months of no being able to go. They also doubled the price almost immediately.

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car wash has been charging me for washes I never received and never signed up for. I did email them but they have charged me $18.98 on the 6th of each month for at least 6 months. I wonder if they have done this to others. They had me cancel a plan I never sighed up for.I never had this problem with the previous owners. I have been going there for years.I would like my money back. Thank you for any help with this situation.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the **** ********* location numerous times, always purchasing a 1 time wash. On November 20 2023, I did this as usual. It was a different system- required me to punch in my telephone and zip code into the drive-up computer system (vs. just giving the Attendant my card and he ***** it in his booth). Since then, I have not utilized this Car Wash. Two charges of $15.81 have since been auto charged to my debit card (12/18 and 1/18). I tried utilizing the Contact Us website portal x2 around the dates of 12/19 and again 1/21; both receiving some automated responses with no actual resolution. I stopped in and spoke with the West Bend manager. Reports my "membership is now terminated" but he cannot issue me a refund. He reports everyone signs a Membership Agreement, insisting I signed one. I have never seen or signed one-- I asked to see the copy he would have. He checked the file cabinet; "I don't see one for you". Correct- I have never signed up. I asked to speak to another person, he provided me with the Website Portal and explained he will forward the request. I pointed out that I have used the Portal twice, to which he (or someone else) read my requests without regard and nothing was done.Looking at my online bank account; another charge of $18.98 is pending for 2/19 I reached out via ******** Messenger, and received a response to email their "accounts manager". I emailed the above info, again with no response.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to FSCW in Wauwatosa, ** for a car wash. I just wanted a basic wash ( just going through the automatic part, no hand drying or extras) and was told it was $12.00. The attendant then asked me, "Would you like to get unlimited for the whole month?" I asked how much that would cost and his response was "$12.00." I took that to mean that the rest of the month plus the wash I was getting that day was included. I later saw on my bank statement that the charge that day was $24.00, not $12.00 and that I was automatically enrolled in a monthly charge of this amount, which I was told absolutely nothing about the day I bought the "month" deal. I'm just glad I noticed it on my bank statement. The program was really not explained at all. All I got was a bar code to put on my windshield. I never would have signed up for this. I have now paid $48.00 for one drive-through wash that I could get for $6.00 a hundred other places. And the hassle of trying to figure out how to cancel this "membership" which I can see from other complaints here is not likely a simple process that can be done at home.

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On June 30, 2023 I purchased a subscription for unlimited car washes at Full Service Car Wash in Hales Corners, WI. On August 19, 2023 I cancelled the subscription. I have documentation in an email to prove this. It was cancelled in person at the business.On August 30, September 30, and October 30, 2023 my ********* credit card was charged $33.75 each time.Per company policy as outlined on their website, "Cancellations must be received at least 5 business days prior to your next billing date, otherwise you will be charged an additional month."After receiving the 1st(September) charge, I contacted by email Full Service Car Wash to dispute the charge. They replied and asked for evidence that I cancelled the service, which I submitted. I never heard back from them after this.I then waited for about a week, and filed a dispute with my credit card company for the charge. I waited for another month, and got charged again. Again, filed a dispute.I eventually stopped by the business to ask for a manager to explain the situation. The manager wasnt there so the workers asked me to write a letter that they would give to the manager. I wrote it very professionally and respectfully with no ill-will. Again, I never heard back.I now have 3 charges on my credit card. I got my car washed only once or twice there from June 30 until I cancelled on August 19.I emailed Citi Card evidence of cancellation from a screen shot of my email. As of now, they marked the one of the disputes "resolved - customer responsible". This makes no sense, so its obvious Citi Card did not investigate the dispute properly. As of December 11, 2023 I am still waiting for this to be resolved. I have also filed a complaint with the ************************************ of the federal government against Citi Card.

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attempted to cancel my auto-renewing car wash subscription twice (5.10.23 and 6.15.23) now using their online form. ( ************************** ). Timeline detail:April 9 - signed up and charged $52.74 May 9 - 2nd charge of $52.74 May 10th - first attempt to cancel June 9th - 3rd charge of $52.74 June 15th - second attempt to cancel July 8th - 4th charge of $52.74 I have never received any communication from them confirming the cancellation. Their system just charged me again today (7.8.23) for $52.74. I visited their Hales Corners location today (7.8.23) to speak to someone in person about cancellation and a refund. I was told there was nothing he could do and gave me these email accounts ***************** and ********************** as the only way of contacting someone in charge.

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled and paid for a detailing service at Full Service Car Wash. I am a member of their monthly wash club, and it is advertised that members get half off of detailing services. This is stated in 2 confirmation emails that was sent to me from the business. When I arrived for my scheduled service I was charged half price despite showing that I am a monthly wash club member. I was told that the half off discount is only for wash club members who receive the highest level of service. This is not clearly stated on the website, nor in the two confirmation emails sent by the company- simply member price is half off. Despite being a member I was still charged full price. I believe this is a classic case of bait and switch and false advertising, and wish to be refunded what I overpaid for the service that was booked and advertised for.