Complaints
This profile includes complaints for Holz Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car from **** six years ago which included regular service for a few years. The service was poor and after I had used my prepaid service I advised that I would not return to **** again. I have since moved away and they continue to email, mail, text, and call with marketing to come back to ****. I have told them countless times to remove me from their marketing lists. I have emailed and clicked through to unsubscribe. Still they ******* me with more marketing than any other business. I don't live anywhere near **** and refuse to do business with them and their service department. PLEASE REMOVE ME FROM YOUR MARKETING AND DON'T CONTACT ME ANYMORE.
Business Response
Date: 03/05/2024
Results from our team of various managers who participated in doing everything we could to scrub ************** from Holz Motors databases:
********************************** General Sales Manager: When I searched for the customer by his phone number, I did find him. He was already unsubscribed in our ******************************** system database, and his address was even deleted. Ive deleted his information in our vendor contracted ********** program, and Ill see if he is getting any Chevrolet **** program mail from us. I did not find his name on the **** mailing list.
**** - Watertown General Manager: Using customer first name **** or ******* with phone number, or email, I looked through the **** -Watertown ************************ System and our vendor ****** program and could not find this customer. I have also searched for him in the General Motors Manifest mailing list, and he does not show up for us.
I quickly looked in ********************************** Tekion. He populates as having purchased a 2018 Traverse from **********************************. His customer number in Tekion is ******. I opted him out of any future communications and removed his email and phone number completely. This should ensure that he does not receive any direct communications from ********************************** in the future.
********************************** Service Director: I did not find a *******************, but I did find an *********************** in the system under that phone number. I opted them out of all correspondence in Tekion.
********************************** Finance & Insurance Director: In the F&I Department we receive a good number of phone calls from customers who have received aftermarket warranty solicitation postal mail, with deceptive wording that gives the receiver the impression that the mail piece came from Holz Motors. In ****************** we can receive as many as 10 to 12 calls week inquiring as to what the recipient thinks we sent them. Sometimes we have to calm the customer down and explain that what they have received in the mail did not actually come from Holz Motors, that it was created and made to look like it came from Holz Motors. What these aftermarket warranty companies are doing with these mailings is not illegal but can be very misleading.Customer Answer
Date: 03/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
Date:11/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 26, 2023 I purchased a new 2022 Chevrolet Bolt EUV from Holz Motors. As part of the transaction, my sales agent, *******************, was having difficulty activating the free level two charger installation that was part of Chevrolet's offer for all new Bolt purchases. Several days later she phoned me to let me know that she had worked out the details and that I would be receiving email instructions from their vendor for how to proceed. On July 28, 2023 I emailed ************** as I had not heard anything on the installation. I called her a few days later and she said she had initiated EVGo credits (a public charger company) for me instead of the charger installation. She referred me to ******* at Chevrolet customer service *************). ******* said that once the EVGo credits were issued the process could not be reversed. The credits were NEVER discussed as an alternative to the charger installation. Subsequent calls/emails to **** resulted in no response. I would like to return the credits in exchange for the charger installation as the business initially promised.Business Response
Date: 11/03/2023
For some unclear reason, the salesperson and the customer misunderstood which **** EV option the customer was interested in when it came to either installing a home charging plug-in or accepting EV energy purchase credits for his recently purchased **** electric vehicle. Fortunately, after our General Manager and the customer spoke over the phone, they were able to arrive at a solution that resolves our customer's complaint.
Initial Complaint
Date:04/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 2022, I was told by Holz motors that I needed a new transmission. I was under the ******* mile warranty. I was told they were "rebuilding" the transmission as cheaper for them instead of replacing. I was also told that I did not have a choice in this. March 2023, ****** miles later, I was again told that I need a new transmission. They stated this would cost me **** dollars and there was nothing they could do about it. They refused to any compensation. After speaking to another chevrolet dealer, was told by management that they should have replaced the transmission from looking historically with the transmission problems with the car.Business Response
Date: 05/04/2023
The customer was in for service 12/2021 (not 12/2022 as noted)at ****** miles for a transmission concern. We diagnosed the issue as a failure in the 3-5 reverse clutch plates. Per the ** Policies and Procedures manual section **** we must perform a cost comparison which compares the cost of doing a repair vs. the replacement of the unit. Once that comparison is performed, we are required by ** Policies and Procedures to perform the repair in the most cost-effective way. Which in this case was repairing of the transmission.
The customer returned 3/27/23 at ******* miles with a shudder and slipping concern. We diagnosed the concern as an internal failure in the torque converter of the transmission. The technician suggested a transmission replacement due to the miles on the vehicle and the history of the transmission. We immediately got ** involved asking for cost assistance for the issues and ** declined any warranty help.
Upon receipt of the BBB case, we reached out again to ** to request cost assistance. Ultimately, we were able to offer the customer a proposal where they pay the first $1500.00 and Holz Motors will cover the remaining $4700.00 toward the replacement of the transmission. The customer agreed to this arrangement and will be bringing the vehicle in to have the transmission replaced per this agreement.*********************
Service Director
Customer Answer
Date: 05/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.