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Business Profile

Cleaning Services

Cleantastico LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up a deep cleaning of my house with cleantastic. They had 3 people come to my house on June 22, 2023 for 2 hours. I saw online what was included along with the owner telling me directly what was included.I contacted company immediately when I got home on June 22nd. I sent photos and said how disappointed I was. Missed spots everywhere and lots of stuff just plain not touched. She said its normal for spots to be missed and it happens. I explained that I understood that but this was way TOO much gone wrong. She offered to give me a re-do if i make a list of what was missed or a $50 discount (on a $300 bill). Im not satisfied with either resolution. I explained that I dont want her cleaners back in my house unless I am home which is going to be nearly impossibl with my schedule, and that I shouldnt have to make a list as the stuff that was missed was supposed to be included in the first place. I have reached out stating I am not happy with a $50 discount either. owner sent me an updated invoice of $250. I havent paid it yet. I asked what pricing is for a regular clean compared to a deep clean, and asked her to take that into consideration when determining a discount. Because I didnt even receive what is supposed to be included with a regular cleaning, yet I am being charged for a deep cleaning. I feel I shouldnt be charged at all. This was so awful and owner is not offering a reasonable resolution. If photos did not upload please contact me. I have a lot of photos that show the service I received.

    Customer Answer

    Date: 06/27/2023

    Cleantastic has agreed to not bill for the service I received. This has been resolved, but it took a lot to come to a resolution. The terrible customer service made this already bad service situation worse.

    Thank you,

Cleantastico LLC is NOT a BBB Accredited Business.

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