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Business Profile

Fire Damage Restoration

Servpro of Saint Croix Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Servpro recently finished redoing my kitchen. The project began in July and was not finished until December. The project managers were unable to ever provide a sound timeline and often wouldn't respond to texts, calls, or emails. My wife and I were kept in the dark about the project's costs, timelines, and expectations. Servpro's crews would arrive on random days, work for 2-3 hours and then not return for a week. They left heaps of trash in my garage for months on end. Our kitchen sat demolished for two months before anyone returned to begin reconstruction. During that two months, my wife and I went without running water in our kitchen because the project manager forget to send a plumber out. This resulted in my wife and I spending thousands of dollars on eating out for three meals a day for two months straight. Servpro's crews also did poor work on our cabinets and sink installation. They cut rudimentary, uneven holes in the cabinet under the sink and also installed the incorrect drain in our sink. They also hung cabinets backwards and left nails sticking straight out of the floor in my bedroom.Additionally, the kitchen floor has bumps and bubbles and cracks/pops when you walk on it. I do not believe that Servpro's crews installed flooring underlayment and yet we are still being charged for it. I have sent numerous emails to ***** Lick at Servpro informing him of the flooring issue and have received no response. I am asking for 50% off flooring in addition to the $500 for timeline delays and poor communication and management. I sent a formal complaint letter to Servpro on Jan 3, 2025 and another email to ***** in regards to the floor on Jan 21, 2025.We have tried to communicate our complaints with the Servpro team countless times via email, texts, and phone calls and have been largely ignored. I am a local who grew up here as a boy and veteran who just moved home and it's disappointing that a local company treats its customers in such a disrespectful manner.

Servpro of Saint Croix Valley is NOT a BBB Accredited Business.

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