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Business Profile

Credit Union

Fox Communities Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Fox Communities Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fox Communities Credit Union has 26 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cu approved loan issued payment to the cashier check and mail thru snailmailit has been 16 days and mail not by providers and loss of services which also contributed To myself having A HEART ATACTCH FROM ALL THE RUN A ROUND FROM ******

      Business Response

      Date: 12/31/2024

      We are sorry to hear of your recent health trouble. Fox Communities did reissue the cashier's check on 12/30/24, so it could be picked up at one of our branches and personally delivered by Mr. ***************** When the check was presented on 12/31/24, the retail store said they cannot accept cashier's checks.  (We don't know for sure if the initial check was delayed because of mail or if the retail store received the check and is sending it back because they do not accept them). Once *** was notified the check would not be accepted, we voided the cashier's check and placed the money in your account to be paid by a debit card.  We assume this matter has been closed.   Please reach out to Fox Communities directly at ************ for further assistance as needed. 

      ***** R. ***** SVP Member Solutions

       

      Customer Answer

      Date: 01/01/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** **********

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The credit union online ledger does not provide correct order of items presented to which items presented show balance to cover but are returned for *** which has caused fees, services interrupted and as of last update to there computer system W/ 30 days forced me to get a new phone!!! ********. Phone I get but now a financial institution computer glitch causes more $$$$ and when asked about it they say oh well we know, but have know resolution ! That has know checks and balances

      Business Response

      Date: 11/08/2024

      We are sorry to hear of your concerns.  We take our members complaints very seriously.  Please feel free to reach out to me at ************ if you have any additional questions or concerns.

      Part of the complaint mentions, "the credit union ledger does not provide the correct order of items presented...." The credit union does formally process the transactions in order they are approved to post in our system.  There are different settlement times from the incoming and outgoing ach/electronic transactions. This is based on the 3rd party sending and receiving.  The transactions have posting date(s) which the credit union needs to follow.  Some of these are immediate and some were submitted but take a day or two to post based on how that vendor/processor sends them in and what posting date in on there.  This is a very regulated area for the credit union, and we are audited on the proper sequence transactions come and go from the credit union.  

      With that being said, please feel free to reach out to discuss this matter with any questions and/or potential fee reversals, we can assist you with. 

      There was a comment that "forced me to get a new phone" after a computer system conversion.  When we converted systems, there are certain minimum-security standards we support thru an app on a phone.  Please call and we can discuss this in more detail for your situation.  Oftentimes, if it was an older phone, we could not support a certain app, but using a web browser may have worked without having to replace the phone.  We could discuss in more detail if you wanted to reach out at the number provided.    

      Again, sorry for the concerns, we are here to assist as needed.   

       

    • Initial Complaint

      Date:12/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      845 dollar transactioj was authorized by fox communities credit union on Dec 15 2023. My card was locked so there is no way money could go in or out. I disputed the transaction and they will not give me the money they let someone steal

      Business Response

      Date: 12/18/2023

      We are sorry to hear you may have fraud on your account.  The dispute was entered into the credit union system today,12/18/23. It was submitted over the weekend.  **************** will receive provisional credit on the transaction disputed by 12/19/23. A financial institution technically has 10 days to provide the initial credit, but we are providing the credit much sooner.  

      A provisional credit is given to the member's account so the financial institution and its 3rd party processor can investigate the transaction in more detail.  Once the investigation is complete, a communication will be sent to the member to state if the provisional credit will be reversed or remain permanent.  

      Again, we are sorry to hear you had to dispute a recent transaction due to fraud.  We will notify you once the investigation is complete.  Please call us with any questions you may have.  My name is *******************, SVP Member Solutions @ ************.

      Thanks, ******************** 

    Fox Communities Credit Union is NOT a BBB Accredited Business.

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