Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company says if you snap your receipt you gain points/ credits toward a gift card like **** for **** points the company put it at **** in the mist of there are no supervisors to speak with and customer service is rude Im not allowing it.I was told to take the he card to best but I could not use it as a POINT OF SALE or ONE TIME PAYMENT. The company sent to a digital wallet I DONOT and is unable to reach or find by the store. So you save these points / credit and stores DONOT except it. Best Buy and *********** did not except.???? the company takes the money from you I asked to be sent a card nothing was done

  Business Response

  Date: 01/12/2023

  Hello! Thank you for reaching out to the Fetch team. We are committed to delivering the best experience to the members of the Fetch Family and were happy to look into this issue. First, we would like to apologize to this user for the trouble with their reward. We are able to confirm that the gift card has successfully finished processing by Fetch.Once the gift card has been issued, further assistance can be provided by MyDigitalWallet. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.Please visit our *********** for additional information: ************************************************************************************************************** this user should have any further questions, we are always available at **********************************.
  
  Kind Regards,
  The Fetch team

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********************* I have done that I sent an order that card isnt take I ask for a supervisor there was none to assist me the phone was hung up on me this was the number to help me 

  stores do not use card on paper no bar code nothing a real card was also not send  I dont have digital wallet and the stores will not go in to a phone to find one its personal information. I went to Best Buy twice *********** and an on line order to H&M you see the rejections this company is untrue full its an embarrassment . I sent the proof that card is not excepted.

  Business Response

  Date: 01/16/2023

  Hello! Thank you for reaching back out to the Fetch team.
  
  First, we would like to apologize for the trouble with your **** reward. We use a third party to award the gift cards and due to this, we, unfortunately, don't have a way to see internal gift card processing details. We can only confirm that the gift card was awarded to your account with no errors registering.
  
  That being said, MyDigitalWallet should be able to provide further assistance. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.Please visit our *********** for additional information: ***********************************************************************************************************.
  
  If this user should have any further questions, we are always available at **********************************.
  
  Kind Regards,
  The Fetch team

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  no one has assisted me so far STOP saying that when it doesnt happen

  Business Response

  Date: 01/18/2023

  Hello and thank you for taking the time to reach back out to the Fetch team! After taking another look at the user's account, we can confirm that the gift card was awarded to their account with no errors registering.
  
  Please note that we use a third party to award the gift cards and due to this, we, unfortunately, don't have a way to see internal gift card processing details.
  
  At this time, the user must reach out to MyDigitalWallet for further assistance. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.
  
  If this user has any other questions, we are always happy to help at **********************************.
  
  Kind Regards,
  

  The Fetch team

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  you need to call I dont have that it doesnt help me to use the gift card false

  Business Response

  Date: 01/24/2023

  Hello! Thank you for reaching out to the Fetch team!
  
  We have reviewed this user's account and recent requests. Our team can confirm that the user received this reward to the email address associated with their account on 12/13/2022. We can also confirm that this user has interacted with the email containing the **** reward. As previously stated, we use a third party to award gift cards, and we are unable to access further gift card information or transaction history with these rewards. To receive this information the user will have to contact the distributor directly.
  
  If the user should have any further questions regarding this reward, they must contact MyDigitalWallet.  Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************.
  
  If there is anything else that we can assist this user with, we are always available at **********************************.
  Warm regards, The Fetch team
  
  

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********************* i have the number printed on paper it is not accepted by any business so I cant use it.

  Business Response

  Date: 01/30/2023

  Hello!
  
  Thank you for reaching back out to the Fetch team.
  
  We can confirm that this reward was fully processed and delivered. Once the reward has finished processing MyDigitalWallet sends the user an email asking whether they would like a physical or digital version of this reward. Based on the information that this user has provided, it sounds like they have selected a digital copy. Please note that because the digital copy was selected the user will not be able to redeem this reward in store. This reward must be used for online purchases.
  
  If the user should have any further questions regarding this reward, they must contact MyDigitalWallet. Their support team can be reached through the "Contact Us" link on (www.prepaiddigitalsolutions.com) or by phone at ************. Additionally, we have reached back out to this user directly to verify that the correct reward information is being entered at checkout.
  
  Our team is currently waiting for a reply from this user and we will be happy to assist them when they do at **********************************.
  
  Warm regards,
  
  The Fetch team

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response hereI SEND YOU THE ON LINE ORDER THIS COM.]
  I sent you the online order dont except gift cards as I type in the first three numbers this company has not reached out to call me or assist me I have called **** with the bbb twice and she has not returned a call to me I left messages and the call disconnects
  Regards,
  
  *********************

  Business Response

  Date: 02/02/2023

  I'm reaching out regarding complaint#********. The **** gift card the user has been inquiring about has been fully processed by Fetch. Once Fetch finishes processing this gift card, it is handled by MyDigitalWallet. Fetch neither has access to the gift card information nor can see what kind of issue the user is experiencing when using the gift card. We also can't verify if the user has opted for a physical or digital version. If they did select a digital version, it cannot be used in-store, and they'll have to use it online. The user did provide screenshots of the gift card and the H&M online order they were trying to place. While reviewing them, we noticed that the expiration date they entered during the payment may be incorrect. They would need to check that the gift card information they're entering is accurate. The error message they received when placing the order with H&M encouraged them to verify the gift card details they entered and contact H&M's customer service if the issue persists. We encourage them to try that to see if the retailer can help them further. If the issue is not resolved after that, the user needs to get in touch with MyDigitalWallet. Their support team can be reached via the "Contact Us" link onwww.prepaiddigitalsolutions.comor by phone at************. Please reach back out to us if you have any questions or if we could provide some additional information. Thank you, Daria Support Supervisor Fetch

  
  

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   I TRIED  TO ORDER WITH AMAZON AND IT IS ON LINE THE NUMBERS DID NOT TAKE. Now Im calling the number sent in this email. All this number does is verify an account balance , pin balance  stop waiting the consumer time.]
  
  Regards,
  
  *********************

  Business Response

  Date: 02/10/2023

  Hello,
  
  We are very sorry to see that the user is still experiencing issues with the gift card. 
  
  Once Fetch processes a **** gift card, the next steps of the process are handled through MyDigitalWallet. After a **** gift card has finished processing in the Fetch app and is ready to be redeemed, the user receives a confirmation email with the gift card details. The user can choose to get a digital or a physical version of the reward.
  
  If the user followed the instructions in the email and opted to have the digital **** emailed to them, here are some tips for the successful use of the digital ****.
  
  The digital **** can be used online where **** debit is accepted. For most websites, the value of the transaction needs to be lower than the value of the gift card balance itself to cover the entirety of an order per transaction. Typically when attempting to use online, the **** card can not be combined with other methods of payment. Online retailer terms vary and some may impose a transactional fee to process digital gift cards as a payment method; this should also be factored in when using the digital **** online.
  
  The user also should make sure that they are entering the correct gift card details when trying to complete the payment online.
  
  Alternatively, if the user followed the instructions in the email and opted to have a physical **** sent to their shipping address, it can be used in stores or online where **** debit is accepted.
  
  For further assistance, please reach out to MyDigitalWallet. They can be reached at *************************************************
  
  Kind regards,
  The Fetch team

  
  

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belohere.]
  
  

  There are too many games are you dealing with a machine? For a response 
  Regards,
  
  *********************

  The fetch company has not sent a card I cant even get a SUPERVISOR WHAT NEXT THE **** DOES NOT WORK.

  Business Response

  Date: 02/21/2023

  Hello,
  
  On February 17, our team reached out to the user directly via email to confirm some information that *** help us pinpoint the issue with the gift card. We have heard from the user but have not received the information we were looking for and would appreciate it if the user could respond to us in the support ticket #******* and let us know:
  1) When redeeming the reward, did the user select the virtual or physical **** gift card?
  2) The screenshots the user provided showed the expiration date that, we believe, is month/day. We are encouraging the user to try completing a purchase with the gift card and typing month/year as the expiration date to see if it works and let us know about the outcome.
  
  The gift card was issued without errors on our end and we are trying to make sure that it is being used correctly depending on the format (virtual or physical) it was issued in and that the correct gift card information is being entered at the checkout.
  
  We appreciate your help and are looking forward to the user's response.
  
  Kind regards,
  The Fetch team

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am forced to use Fetch delivery by my apartment complex. I have been waiting over ten days for a package. Delivery has been rescheduled multiple times with no success. I have spent 4 hours at a time waiting by door for a package that never arrives. After each failure, it takes them a minimum of two days to allow me to reschedule. Customer support is useless and waits until after rescheduling to respond or reach out. On two separate occasions, I was sitting next to my door when I recieved a delivery attempt notification, WHEN ***** CAME OR KNOCKED. Noone was outside or in the lot. They say they will attempt again in thirty minutes. This service is a scam.

  Business Response

  Date: 12/28/2022

  Hello! Thanks for contacting us. The user has questions regarding a delivery and we are a rewards app. The user can reach out to ******************** delivery service for further assistance here: ************************************************************. Kind Regards, The Fetch Team

• Initial Complaint

  Date:12/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. Im here because youre customer service does nothing. I got a $10 gift card for amazon. And literally all of my ****** points where deducted. Guys I dont know how long I have to keep up with this. I literally had no duplicate receipts and **** took my points for no reason. Ive been depressed because Ive been hearing rumors about me in college and an just trying to keep up. You all are just taking my points away from me because you are greedy. I have been saving these points up with my own legit receipts from ******* etc. I did no duplicate receipts and yall should check what you all are talking about. I did nothing wrong and couldnt sleep all day thinking about this. I have never felt so sad in my life that yall think I would even do such dumb stuff like that. I demand all of My missing points back and my $10 Amazon non fraud gift card I worked so hard for. I would also demand a $50 Amazon gift card because this really broke my heart and Ive done nothing wrong. The receipts are just made like that they even have a barcode check it. Ive been sad and depressed about this. You really dont know how much this hurts me. And my family that I told I have a gift card for them and they wondered what happened. Please im pleading give me back all of my points my $10 non fraud Amazon gift card yall declined for no reason. All of my points back which were around ****** before I purchased my gift card. Including my $10 Amazon gift card. And a $50 Amazon gift card because yall made me so sad and depressed because this happened before for no reason. Please im trying to make my family proud of me.

  Business Response

  Date: 12/27/2022

  Hello! Thank you for reaching out to the Fetch team!
  
  We have reviewed the user's account and activity in question with our team. We show that there were multiple Counterfeit receipt submissions and that this user received points from these submissions. This type of activity goes against our Terms of Service. 
  
  We also show that there was a previous BBB complaint from this user in regard to their account being deactivated from these counterfeit submissions. Per that complaint, this user was reactivated.
  
  With that decision, we have since removed the points that were obtained fraudulently from these submissions. This user will not be able to get these fraudulent points back. 
  
  Fetch loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (******************************************************). Please refer to line 28 within our Terms of Service. 
  
  Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the ********** of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.
  
  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, The Fetch Team.
  
  

• Initial Complaint

  Date:12/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I am here after emailing you all for the 4th time for the same reason. And y'all dare respond with the same reason. It seems as if I have been for absolute no reason. I apparently submitted a fake receipt and I swear I did no such thing. I was only emailing using a chromebook because it wouldn't pick up so i took a picture posted it on ******* and then scanned it and i also used my finger to pick up on some the logo. Next thing you know. Canceled for absolute no reason. I had almost 200k points and was about to get a **** gift card for Christmas now what do i tell my kids???. Please give me my points I didnt submit any fake receipt and yall are emailing me with the same answer every time you lazy bums. Please give me my **** cards back or im going to court. Now im sad all the time by dealing with your trash. I want my points back and a $100 Amazon gift card to forgive you. Or else, I will post you, go to court, and. Get you for accusing me of such actions.

  Business Response

  Date: 12/26/2022

  Hello and thank you for reaching out to the Fetch team! We were more than happy to take another look at this user's account. After our review, we reached the conclusion that this account has engaged in activities that go against our Terms of Service (******************************************************) and confirmed this user was submitting fake receipts to obtain points.We do obtain the right to remove points that were gained fraudulently at any time.  Fraudulent activity includes any action that is deceptive or an attempt to gain points not in accordance with our Terms and includes but is not limited to, creating fake receipts, fake accounts, submitting altered receipts, submitting receipts for purchases not made by you, and/or buying products and returning them.
  If you have any further requests for more information on this matter please let us know at **********************************.
  Warm regards,
  The Fetch team

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 18 2022 my Mother came to my home for a visit. She has a Fetch Rewards account an I also have a fetch account. Yesterday Dec 20 2022 I received an email from Fetch stating I tried to submit Fake Receipts so Fetch Rewards deactivated my account an I did not do what I'm accused of doing by Fetch Rewards! I've asked Fetch Rewards to please go back over my account again to see if maybe they made a mistake made on the accusation! I tried to explain to them my Mother doesn't have internet at her home to snap her receipts so she came to my house using her own device to send her snaps in to them. Today Dec. 21st I asked Fetch Rewards to reconsider an to ease reactivate my account but they refused an told me that they will not allow me to use Fetch Rewards again! I had over ****** almost ****** points saved an they wouldn't even let me cash out on those points.I've also read reviews were this very same thing happened to other people because someone snapped receipts at someone else home to get rewards but Fetch Rewards reviewed their account an reactivated theirs!

  Business Response

  Date: 12/24/2022

  Hello,

  Thanks for taking the time to reach out to us! After taking a look at this user's account, we can confirm that the user repeatedly violated our Terms of Service. Per our Terms of Service, "Any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your Points, terminating your account, and taking any other legal or equitable action which may be available to us."
  

  Due to this violation, their account will remain inactive.

  If the user has any questions, they can always contact us at **********************************.

  Kind Regards,

  The Fetch Team

  Customer Answer

  Date: 12/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just started using fetch rewards and my account info is ************************** Now tell me why I logged into my account, No points, giftcard cancled. I just recently started using this app as of two weeks ago and now when I finally save up enough money to get a ********* gift card they come over here and take my points and giftcard with no justification of why they did so. I do spend my real money on this app I do have kids and I know people who have kids so I find myself spending a lot of money trying to support them. So I came across this app and I was doing good so far so the first thing I thought Id try is buying a ********* gift card. I wait three days for that ********* gift card and two hours before it supposed to come I open the app and there is no points, no gift card, no notification. I want a reason as of why they did this for. I am a very loyal person I would not cheat. In my opinion I think this is a scam. This app said that if you have enough points you can get any gift card that is available on there and thats what I did and now here I am no points, no promised gift card, I am very disappointed. I would please like an explanation as of why this app has done this and I will also like my points back because I worked hard for those points and I spent my real money. And the app didnt give me any notification as of why they did this. And for the gift card part it says is that it exceeds my point limit or something with no further explanation. As a in a business you should be able to tell your user is why youve done something and changed your app which is this app has clearly failed to do I am very disappointed.

  Business Response

  Date: 12/21/2022

  Thank you for reaching out to Fetch!
   
  Our mission is to provide a fun, quick, and easy way for our users to be rewarded for their purchases. We were happy to review the user's account. After our review, we reached the conclusion that this account has engaged in activities that go against our Terms of Service (https://www.fetchrewards.com/terms-of-service/) and confirmed this user was submitting fake receipts to obtain points. 
   
  Unfortunately, we do have to remove points that were obtained by fraudulent activity. Fraudulent activity includes any action that is deceptive or an attempt to gain points not in accordance with our Terms and includes but is not limited to, creating fake receipts, fake accounts, submitting altered receipts, submitting receipts for purchases not made by you, and/or buying products and returning them.
  If you have any further requests for more information on this matter please let us know at **********************************.
  Warm regards,
  The Fetch Team.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already using Fetch rewards for several years. Right now,I am facing an issue about missing more than **** points. I have all evidence to show what my real points shoud be shown on my account. First,I got an email that can show my real points on Saturday,which is *****. And after I redeem target card,it should be *****. Then add all points that I have from Saturday until now(25+25+41349+25+25+amazon 25*7=41624)Total is 74995,however I only have ***** points shown on my account. missing ************************************************************************************************************************** any evidence!Attachment is my email that show the points on Saturday.Other attachments are my points that earn from Saturday until now.*****-25000(target gift card)+41624=74995.please give me an explanation why missing more than **** points

  Business Response

  Date: 12/21/2022

  
  
  Hello!
  
   Thank you for contacting us! 
  
  We are committed to delivering the best experience to the members of the Fetch Family and were happy to look into this issue. After reviewing the information and receipt, we have concluded that the user was missing some points for the offer they reached out about. We have awarded the user the missing points and reached out to let them know the resolution. If the user has any other questions or comments, they can always reach out to us at ********************************** and our team will be happy to further assist them. 
  
  Kind Regards, 
  
  The Fetch Team

  Customer Answer

  Date: 12/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Redeemed points for what turned out to be an egift card. First off the description made it seem like it would be a physical card, which is what I wanted so I could give it to someone for a Christmas present. I contact them about this and they say I can print the page. I click the link to do so and the page does absolutely nothing. I contact them again. They try to tell me to turn my phone the other way, doesn't work. They tell me to get on a computer (for a mobile app?? Okay then). After spending way too much time looking for the right place to sign in, the site insists the email and password are wrong, even though I changed the password 3 times! SCAM!!!!

  Business Response

  Date: 12/21/2022

  Thank you for reaching out to the Fetch Team.
  
  Fetch is happy to have the opportunity to give users an easy and fun way to earn rewards for their purchases. Our rewards come in the form of digital gift cards with the exception of our **** option. More information about our rewards can be found here; https://help.fetch.com/hc/en-us/articles/************-How-are-gift-cards-delivered-. After redemption, users can access the reward via the app. In order to print the digital rewards, users can complete the following steps;
  
  1) Head to the Rewards tab, click My Rewards, and select the gift card you would like to print
  2) Take a screenshot of the Gift Card information and send this to your email
  3) Print the gift card and present the printout to the cashier for them to use and apply toward your in-store purchase.

  Please note: All relevant information (GiftCard Number, Access/Verification Number, Pin, eGiftCard barcode) must be present on your printout in order for the cashier to apply the credit at check out.
  
  We will be happy to answer any further questions at **********************************.
  Kind Regards, 
  The Fetch Team

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers rebates in the form of points for purchase of specific products. I purchased an item through the provided link on the company website, but was not provided with the promised **** points, despite following the required steps. *** made repeated inquiries to their customer service team without results. They continue to ask for information that has already been provided and refuse to place the promised rebate points into my account. *** asked twice asked for the issue to be escalated to a supervisor; this request has been denied.

  Business Response

  Date: 12/21/2022

  Hello!

  
  Thank you for taking the time to reach out to Fetch!

  Our mission is to reward our users for their purchases so we were more than happy to review this user's submission! While reviewing this user's account we see that we were able to award them the requested points for completing the offer. At this time, we have already reached out directly to the user letting them know about the resolution, and we will be happy to answer any questions they have at **********************************.

  Kind regards,
  The Fetch Team

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted for $10 Amazon Gift Card which was then denied.Support says I have been submitting altered receipts, but wont provide any proof of the claim.

  Business Response

  Date: 12/17/2022

  Hello!

  Thank you for reaching out to the Fetch Team. Fetch is happy to have the opportunity to give users an easy and fun way to earn rewards for their purchases.

  We did a manual review of this user's account and have reactivated the user's account. We have reached out directly to the user letting them know about the reversal We will be happy to answer any questions at **********************************.

  Kind Regards,The Fetch Team

  Customer Answer

  Date: 12/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************