Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Car Dealers

Don Miller Subaru West

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromSuze H

    Date: 11/11/2022

    1 star

    Suze H

    Date: 11/11/2022

    I went to Don Miller both east and west side Madison to get info about the 2023 ascent and to at least get on a list to purchase.
    Both locations were reluctant to help me (east was worse). I’m not sure why no one was interested in selling me a car or at least telling me more about the car in general (trim levels, price, options, etc).
    All salesmen were “older” white men and I am a 40yr old white woman. Just in case anyone is interested in the dynamic.
    I went to the east side to see a new 2023 ascent that was actually on the lot… simply to see it in person and learn more. The salesmen only kept telling me that the one in the lot was sold (multiple times) and did not offer to tell me more about the car in general or offer to let me know how/when I could potentially get one.
    I will not do business with don miller going forward. I can and will wait to get one from another dealer IF I choose to go with Subaru again. This would be my 3rd Subaru and willing to pay in full. I am now searching for other options from other manufacturers.

    Don Miller Subaru West

    Date: 11/16/2022

    Dear *******,I'm very sorry to hear that your experience was not exceptional. I would like to discuss this matter further with you and attempt to rectify the situation. Please feel free to call or email me. Thank you.--************************* -GM Don Miller Subaru West ************ **************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.