Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully deducted fees from my security deposit. Initial dispute resulted nothing but a note that my "matter is now closed". They provided zero confirmation to ensure the customer had an acceptable response nor any follow up. It required public shaming on social media to get a response back from a collections specialist who was able to issue a partial refund yet they refused to acknowledge additional fees I was charged for in which MPM had caused. After missing some language in my contract, I accidentally moved out 30 minutes late and was charged an additional $275 for late move out. Part of that fee was $25/hr for 3 hours in late key return. The problem is that MPM had taken the keys unannounced to me and I wasted those 3 hours looking for the keys that MPM had already taken. After discovering that MPM had already collected the keys on time, I was still charged the additional 3 hours late check out. After disputing this claim again with the collection specialist, I feel that they never even read the email. I had asked for a refund on the late return fee and somehow they read that I was asking for a refund on something else entirely and instead encouraged me to proceed through small claims court.

  

  Business Response

  Date: 08/30/2023

  The ***** family has spent a great deal of energy discussing their lease exit with MPM - on social and review sites. We intend to demonstrate good faith by asking for a meetup to review documents and the timeline and discuss options, if any. We will be reaching out soon, now that Madison's housing turnover is largely complete.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  MPM has failed to get in touch with me "soon" regarding the matter as they stated. MPM has only offered to schedule an in person meeting (both through social media and BBB) to discuss the matter when I no longer live in the area and will not go out of my way to come back to Madison to discuss such a trivial amount due. MPM needs to own responsibility and understand their side of the miscommunications. The move out process is completely impersonal and MPM continues to lack the understanding that their actions caused an additional delay in the return of my keys. The delay that MPM had caused was also charged to my deposit deduction.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 09/06/2023

  We'll get to this matter soon, looking to resolve this month. We have a staffer in Europe vacationing who will lead the meeting and set the agenda when he returns.

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property is very badly maintained and we have gone to the property manager who always end up getting fired we've complained about two of our neighbors doing drugs in their apartment and making us sick and now their threatening to remove us from the property cause of this this company is garbage Madison property has so many lawsuits against them it's not even funny their reviews on Yelp are pathetic please help us

  

  Business Response

  Date: 03/28/2023

  This tenant has made it very clear to MPM that they are unhappy with their apartment.  *** has addressed all the tenants complaints regarding their neighbors and any property clean up that needs to be done.  ************ have been unable to corroborate reports of illegal drug activity in the complex.  Given their dissatisfaction with their current living situation,we wish them the best of luck in their housing search when their lease is up this summer

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have talked to **************** and they said in ********* statue that it is illegal for not renewing our lease cause of these problems and since they think their not doing any wrong I will be calling agulutture and protective services and filing papers with them if I have to I will keep going with legal action against the owners of this building and the neighbors as well and if Madison property won't do anything then I will be letting these companies that I'm contacting do our legal action for us cause like I stated *************** said what their doing is illegal.
  [Please type your response here.]
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this very rude, unprofessional and borderline threatening letter in the mail on Feb 25, 2023. This letter is from Madison Property Management regarding a balance for unpaid rent and damages in the amount of $1551.64. This was for an apartment that I lived in 10 years ago and moved out in 2013. I'm not sure why this company is choosing to attempt to collect any monies owed by me when it has been ************************************************************************************ anyone affiliated with MPM since 2013. When I moved into this apartment it was owned by a different company and no walk thru check in list was done. MPM took ownership of this property from ****** ****************** in 2013. I also never received any list of damages or costs of repairs after move out which the company legally by WI state law has 21 days after move out to provide to me any deductions from my security deposit so any damages they are seeking I do not owe. It's also to my understanding that after 7 years a judgement like this expires. I am filling a complaint to get this matter resolved due to the fact this company is threatening wage garnishment and they are trying to attach this debt to any assets I own. I would like a billing adjustment in the full amount of $1551.64 from MPM. I have attached the most recent letter I've gotten from them. Thank you , ***********************

  

  Business Response

  Date: 03/21/2023

  I am in receipt of the complaint filed by ************. I apologize for the delay in getting back to you, the email was sent to the wrong email address and took some time to get to me.

   

  I am the one that sent the letter to ************ dated 2/22/23. I handle all the bad debt for ***.

   

  Attached, you find copies of emails, and letters sent to ************ over the years. The Plaintiff received a money judgment in the amount of $1,551.64 on 9/16/15. An email sent from ************ to our AR ***** **** is also attached where ************ lets **** know she cannot afford to pay, still looking for work dated 3/19/19.

   

  The balance is still due in the amount of $1,551.64.

   

  Thank you for your time. Please let me know if you have any additional questions, or need anything else.

   

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This is a 10 year old debt and should be just written off. I Will be making no payments towards this and *** can no longer take any action after November as that is the 10 year ***** The judgement will expire. There were no damages in the unit when I moved out...10 years ago. I also was not given a check in or check out list of any damages I am being charged for. 

  Thank you ************************ 

  
  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 03/22/2023

  MPM will not just "write off" the balance of $1551.64. As I stated before, a money judgment was granted on 9/16/15. You are incorrect as to how long I can actively collect this debt. I would suggest contacting you attorney. I would be happy to entertain a payment plan or settlement offer you wish to discuss. Otherwise, I have nothing else further. 

   

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a client of MPM. They managed a rental at **** whenona drive. I decided to sell the property. The house was vacated at the end of June. I received the keys mid July due to a busy work schedule. When I arrived, the keys I was given did not work in any of the doors and I was surprised to find the doors were left unlocked and 3 of the windows on the main floor were left wide open with the air conditioner running. When I brought this to the attention of ***********************, she told me she would work with *******************, the bookkeeper, to make sure I wasnt charged for this exorbitant electric bill ($255) for a vacant house. ***** sent me an itemized bill of what I owed. They also had to change the locks since they couldnt find the keys. They charged me $120.70 for this. Also, they didnt tell me what MPM ***** on 7/25 was for which they charged $2100. After using all the residual funds in the account, they sent me to collections without any notice.

  

  Business Response

  Date: 03/07/2023

  Good Afternoon,

  Attached, please find the management agreement entered into by ************** on June 21, 2010 with Madison Property Management.  In the complaint, ************** questions why we renewed to the current resident without his consent.  This was the first time since 2010 that ************** questioned us renting / renewing the lease.  He has had a steady rental stream since the date we took over management and this was the first he has questioned.

  The second attachment is an invoice from Action Professional Windows & Gutter Cleaning Service.  The third attachment is the advance MPM provided to cover that expense.  

  The fourth attachment you will find various bills to vendors for work done on the home. Lastly, the fifth attachment is for another advance MPM supplied to cover the vendor bills. 

  With response to the utility bill.  The heat was not left on however, the windows and small a/c may have been open and left on to help dry the paint.  

  ************** was given a key to the home.  However, there were separate keys for each door.  I don't believe he tried the key in all of the doors, rather assumed the keys didn't work.  MPM rekeyed one lock so that one key fit each.  Mr. ***** was not happy with that expense, therefore, he was issued a credit.  

  The balance due is in fact bills that MPM covered on ****************** behalf for the property he owned at ************ in ******, **.

  Please reach out to me directly should you have further questions.

  Best,

  ***********************-VP

  Madison Property Managment

  ************

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am still waiting to hear back regarding justification for what you say I owe. Its disappointing that the person you assigned to look into this matter didnt know that ***** sent me to collection. It seems like she is looking into it, but all the while, I have had a collection notice since January. The least that could be done is to remove this as you figure this out. 

  
  
  *******************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Places like this know how desperate people are to get housing in Madison. First, PM wouldn't get back to me on application status. Upon eventual approved application, just days before when I was supposed to move in, my move in date was moved back due to additional work to be completed in the unit. In this conversation, I was pressured to give up my cat (approved on the lease) due to the ** being upset with the cats of the previous tenants. Im unsure if I was even properly prorated for the delayed move in. On key pickup, where I was encouraged to let PM know if anything didnt work with the locks. The front door lock was inoperable from the inside, which I had made PM aware of. I waited a week (no reply) and put in a request where workers kindly took care of it. From there, my renewal for the following term was due on my literal move in day for the first term. I was told this was because of the awful renting market in Madison. I asked for an extension so I could live there before essentially signing a two-year lease. We eventually extended the renewal due date to 12/1. OG copy of the renewal form was available to me with higher rent than what I currently pay (***** to *****). This version of the renewal was removed from my access on 11/17; PM didnt respond to three separate requests for the form to be restored. 11/23, PM replied saying that my cat would not be allowed on the renewal, even though the cat caused no issues in the unit. I replied with a letter that my cat is an **** in which I received a new renewal form. In retaliation, they raised rent an additional $95/mo from the original renewal. No justification aside claiming market rate. Market mustve plummeted in 12 days; no way its price gouging. The ** is now trying to intimidate me by inspecting prior to a renewal offer. Theyre making me justify a cat who is legally on the lease and has documentation for future terms. Ill avoid them going forward (will be difficult since theyve monopolized the city).

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to my property manager Mette on June 2nd to let her know that my washing machine was no longer working. Since then we have sent several emails back and forth, I have called and left many voicemails as well. She has sent maintenance workers out to my apartment more than 10 times but Im always at work when they come. They replaced my first stackable with a different one and this one is even worse. The dryer takes twice to actually dry anything and you cant even put a full load in it. The washing machine at first was not washing or cleaning the clothes, that has since been fixed but it is still not draining the clothes properly and I have to wring out every item before drying it. They told me they do not consider this an emergency issue. It has been almost 3 months of me having to pay to go to the laundromat. I can barely afford to do this and it has been a huge inconvenience for me. I feel like they dont really care and the fact that Im still dealing with this issue is unacceptable. It says on my lease that a washer and dryer are included in my apartment so I expect to have one that actually works and cleans me and my childrens clothes. I am filing this complaint because my landlord doesnt seem to care about this issue.