Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  275 Route 10 Succasunna, NJ 07876-1358

• 

  Kohl's Corporation

  1 Route 37 W Toms River, NJ 08753-6500

• 

  Kohl's Corporation

  300 Mall Rd Barboursville, WV 25504-1842

• 

  Kohl's Corporation

  222 Rhl Charleston, WV 25309-8262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago, I sent an email concerning how I was treated by customer service at ********************************************* #***, and, as of now, I have not received a response. Here are the details below:I apparently won a Dreams Your Cart prize, meaning my entire cart was supposed to be free. The cashier was really nice and congratulated me. However, after waiting almost an hour, the manager stated there was a glitch in the system, and she couldnt understand why it wouldnt go through. She kept trying to get me to come back even though the rules say you cannot leave the store. Then she asked me to pay for the items with a discount of 40% if I could not wait or come back, but I only got 10% in the end because the items were already marked down. This is really horrible to do to a customer who is Christmas shopping. I feel the manager should have honored the winning regardless of some glitch in their system. The manager wouldnt give me the paper I filled out to claim the winning or anything. I decided to pay and then refunded because of these circumstances. The entire incident sounds shady. I have attached a copy of my refunded receipt and the front page of the paperwork I had to fill out. I also called the toll number to speak to a representative or manager and was told someone would call me back shortly, which hasn't happened yet. I am considering closing my ****** card for this incident if it cannot be rectified. This is not how customers should be treated. I would like to receive the original amount I "won" displayed on the paper in credit.

  

  Business Response

  Date: 01/06/2025

  We apologize for our customer's disappointment.  A $400 ****** Cash Coupon has been emailed to the customer in lieu of the $393 Sweepstakes winning for resolution.

   

  Thank you,

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/24, I placed order **********, which included 4 items using primarily earned ****** Cash from a Black Friday promo (I paid $90 ****** Cash + $20.85 on my credit card). Note these items had substantial holiday discounts at the time of purchase. Three of the four items never arrived (SKU ********, ********, & ********). The shipping ultimately showed they were being returned to the sender. On 12/17/24, I reached out to customer service via chat and spoke with *******. He said they would not be able to issue a refund on those items until they were processed at the warehouse. I asked if there was anyway to have the items reshipped so they could arrive by Christmas. After much back and forth the solution he provided was for me to place a new order for the items (which were more expensive now) and pay with my credit card. He assured me that once the original order was refunded I could reach out and provide Reference ID *************, and they could price match the new order with the old one and apply the refunded ****** Cash, and then refund the difference to my credit card so I wouldn't be out the money for having to place the second order. This solution was acceptable to me, so I placed the replacement order ********** on 12/17/24, charging $75.23 to my credit card for the three items I didn't receive for the first order. On 12/24/24, In received a refund of $53.13 ****** Cash for the 3 missing items from the original order. I reached out via chat on 12/26/24 to request they price match the new order and apply this ****** Cash so the amount charged to my credit card could be refunded. The agent and supervisor told me the original chat agent (*******) was misinformed and they were not able to apply the ****** Cash to my order since it was placed before the cash was received even though I did exactly as instructed. I am asking for a full refund of my order ********** to my card since I did exactly as instructed by the ****** agent. Chats are attached.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 3313 has been initated for a complete refund for 4 sku numbers, one sku which has just been requested.  Order number ending 0538 shows a price of $55 versus $41.25 on the original order ending 3313; $13.75 has been refunded back to the original form of tender for the price difference.  Order Number ending 5414 has been refund $11.50 for the price difference of 3 items; sku ending 59 was $20.99 and is $20.99; sku ending 44 was $15.99 versus $19.99 (+$4) and sku ending 38 was $29.99 versus $22.49 (+$7.50).

  Please allow up to 10 business days for all of the refunds/credits to reflect on the Customer's statement.

   

  Thank you,

   

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th, I placed order #**********, which included a promotion of 15% off and $30 ****** Cash for orders over $100. All items were expected to be delivered by December 10th. However, two days before Christmas, I discovered that one item from the order had not even been shipped. I contacted customer service, who informed me that I would receive a full refund for the undelivered item, which cost $28.64 ($31.49 before the discount).To my surprise, I only received a refund of $12.59. Upon reaching out again, customer service explained that $15.00 was deducted from the refund because I had used the ****** Cash earned from the order. This amount represents half of the $30 ****** Cash I received. Despite my concerns, they refused to correct this ************** a consumer, I find it unacceptable that I am penalized for an issue caused by ****** failure to fulfill the order. The undelivered item accounted for approximately one-third of the total order value but was charged half of the ****** Cash earned. If I had known the item was unavailable and that I would not earn the $30 ****** Cash, I would not have placed the order. This situation feels like false advertising and appears to set consumers up for financial loss.Furthermore, due to ****** breach of contract and inability to fulfill the order, the effective cost of the remaining items in my order increased significantly. In addition, I had to incur the inconvenience and expense of purchasing a replacement Christmas gift at the last minute and spent considerable time resolving this issue. How many other consumers have faced similar unfair treatment from ******?

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment with not receiving one item in the order.  Sku number 76093270 has been refunded the $12.59; this does reflect the deduction of the $15 ****** Cash earned as it would on a regular return.  However; due to the item being missing we have accommodated/ credited/ refunded the original form of tender on Order Number ending 2916 the $15.00 difference.  This will reflect on the cusotomer's statement within 10 business days.

   

  Thank you,

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ***
  

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order was placed on Dec 4, 2024 and the item was supposed to be received by Dec 14th. I called/chatted with ****** on Thursday, Dec 19th to see if I could pick up the items ordered in a store since I was going to the city. They told me I had to wait until Christmas eve and if the items weren't received I could get a refund. The items never came and the tracking # showed it went to an incorrect post office. I chatted back to them on Dec 26th since items still not received and asked for a refund. I was given a reference ID, which I attached to this complaint and told if items not received in 24 hours I could get a refund. I chatted back and called customer service today, which is 24 hours later and told they wouldn't honor the refund request that I have to wait an additional 6 days. In the meantime, I receive a bill from ****** and they want me to pay for an item I didn't receive. The tracking # now shows the package was sent to **************, which is in the opposite direction. I was given reference ID ************* as proof I could get a refund right away, but was then told I need to wait an additional 6 days. I don't even need the order now as I had to replace it since it was for a Christmas gift.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  The items in Order Number ending 2761 may still be delivered as they are moving through the **** delivery system.  We have confirmed a full refund has been inititated and will reflect on the customer's next statement.  The customer may keep the items if they arrive and keep the refund.

   

  Thank you,

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9 December, I ordered a cookware set from ****** on sale to be delivered to the local store. I never received notification that it had arrived at the store, and on 19 DEC the product was returned by the store and a refund issued to the **** card I had used. Then the very next day, 20 DEC, ****** fraudulently charged my a second time without my authorization. I called ************************** customer service at ************ (the number provided by the local store) about the unauthorized charge and was told they could not help me, and that my only recourse was to contact my bank and dispute the charge. This has not yet been resolved for the fraudulent charge.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  Our records indicate an internal refund has been initiated for Order Number ending 9748.  This will reflect on the customer's statement within the next 10 business days. 

   

  Thank you,

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Order Date: Sunday, December 01, 2024 at 11:42 AM. It was to be shipped to my home with the rest of my order but it did not it somehow got sent to the a store that is 30 mins away from me (not even the closet store) Which i did not know it was being sent to the store until I realized it was missing from my order. By the time I realized it got sent to the store my pick-up "expired". So i went to the store to try and figure it out which they were no help, they called the 1800 number and had me talk to them at the store which I had already done in the first place. I asked them to just let me pick the shirt up and stop the refund as it was a Christmas present. .They would not and say the kohls cash would be given back to me in 7-14 business days. My pick up expired Dec8Th, It now over the days for my refund and I have not received my refund any way and my child still has not got the Christmas present he wanted. It has been a nightmare with Kohls through out the Christmas season I would just like the refund so I can move on and not have to deal with them again. I tried to fix the problem through all their customer services to no avail. So this is the route I have to go!

  

  Business Response

  Date: 12/31/2024

  The item expired and was refunded $45.50 less $33.14 ****** Cash used and 93 cents tax left $13.29.  We understand the frustration with the item not shipping to the customer's home; therefore we've sent a $45 Courtesy ****** Cash coupon to the customer's email today as the item is currently out of stock and cannot be reshipped. 

   

  Thank you,

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I placed an order for pick up but didnt end up picking up the items because I received a gift card for Christmas at a retailer that has similar items so I wanted to use that to buy them there.I chatted customer relations and they said the order was successfully cancelled. I didnt receive an email confirmation so I chatted again. Then I received a confirmation email that the order cancelled and my refund was headed my way.I usually get refunded within 24 hours with my bank and I thought it was late because of the holidays so I didnt mind waiting. However, my husband checked the account and noticed the order now says picked up. Im sure its just an error but when I called guest relations, they told me there was nothing they can do for in store issues.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disapppointment.  Our records indicate a full refund has been initiated for Order Number ending 7387.  This will reflect on the customer's statement within the next 7 business days.  We appreciate our customer's patience.

   

  Thank you,

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items online to be picked up at the ****** store located in ******, **. I was not able to pick-up my items in time so both orders were canceled on 12/6/24. I never received a refund for the items that were canceled. I called multiple times and was told to wait 7 days but it has been over two weeks and ****** refuse to issue my refunds.

  

  Business Response

  Date: 12/26/2024

  We apologize for our customer's disappointment.  Our records indicate a refund is being processed for Order Numbers ending 8983 and 2914.  These will reflect on the customer's statement within the next few days.  We appreciate our customer's patience.

   

  Thank you,

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** has diepacks that apparently explode when thieves steal clothing and attempt to remove. There is NO signage at the self checkout and some law abiding customers make it all the way home with the die packs. This means that the non thief customers are penalized. There are 2 parts to the die packs, 1) stop the thieves and 2) make sure NO customers are required to drive back to the store, stand in line for the second time, waste gas and time. ****** got only the first part right. They fail miserably at the 2nd part. If they are going to ask customers to check themselves out, which they do, they should have make part 2 equally as iron proof. I was offered an apology and $10 in useless ****** cash which I declined. What I want is signage to stop this from happening. What I want is the computer before it asks for my money to issue a warning that says. Please now make sure that all of the die packs are removed. When Those 2 changes are made, I will return to ******. No fix on part 2, no money from this customer.

  

  Business Response

  Date: 12/24/2024

  We apologize for our customer's disappointment and appreciate the feedback.  This concern has been forwarded to our ************************** for review.  Our regrets...

   

  Thank you,

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a jacket from ************************** but later decided I didnt need it and attempted to return it at the Kohls store in ********, **. I had used ****** for the purchase to ensure a secure transaction. However, during the return process, the cashier did not explain what was happening and issued me a Kohls Merchandise Credit card for the refund amount.I immediately expressed that I did not want store credit, as I am not a regular Kohls shopper and this credit holds no value to me. The cashier consulted the store manager, who stated that Kohls policy requires refunds for online ****** purchases to be issued as store credit.Had I known about this policy, I would not have used ****** for the transaction. After reviewing the Kohls website, I found no mention of this limitation on ****** returns. I believe this lack of transparency is unfair, and I would like a refund in the original form of paymentmy money back, not store credit.

  

  Business Response

  Date: 12/26/2024

  We apologize for our customer's disappointment.  Our records indicate the **** has been cancelled and the refund is being transferred to the ***************** Account.  Please allow up to 14 business days for the refund/credit to reflect on the customer's statement.

   

  Thank you,

  Customer Answer

  Date: 12/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****