Business Profile

Department Stores

Kohl's Corporation

Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,632 total complaints in the last 3 years.
685 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some items on November 18, 2024. When I checked the tracking, there was an exception, and the carrier stated that the box was damaged and empty and the cart was discarded. I reached out to Kohls on December 1 and they resent some of the items that were in stock, but they had four items that were sold out. I was told that that time I would receive a refund for $42.24. After a week when I still had not received the refund for that amount and instead received a refund for $16.21 I reached back out and was told that it wasnt processed, but I would have to wait. I still had not gotten the refund and when I called, I was told that the $16.21 was only for two of the items I had not received, and that they were going to re-issue the credit. I started a chat again on December 20 because I still had received no credit And was told that the reason I received less of a credit than the $42.24 that I was supposed to get was because they were deducting spent kohls cash from the order. I explained that it was not correct because I only earned $10 kohls cash and the difference was ***** that I was told something different but they continue to respond the same way that it was due to the Kohls cash and then they disconnected the chat. When I requested written detail of how they calculated the refund.
Business Response
Date: 12/24/2024
We apologize for our Customer's disappointment in receiving misinformation regarding the refund for missing items. Our records indicate Order Number ending 2569 submitted on 11/18 has been refunded for sku numbers 65973476 ($13.99), 70622243 ($13.99), 71705503 ($13.99) total of $41.97 less $9.99 of ****** Cash earned, less 40% discount ($16.79) and tax $1.02 leaving $16.21. We've initiated a refund for SKU number ******** in the amount of $14.39 and this will reflect on the Customer's statement within the next few days. ($23.99 less 40%).
We found a $30 ****** Cash coupon was earned on the order. Kohls Cash is reduced when a return is made. For more information on ****** Cash Impact on Returns: ******************************************************

Thank you,
Customer Answer
Date: 12/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending receiving the refund that is now being initiated.

Regards,

******** ********
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** This is the order i placed an order and used $180 kohls cash and $14 dollar gift card and $49.00 charge on my kohls charge.. I got the money back for most of it expect the $14 dollar gift card i never received the refund for return the entire order.
Business Response
Date: 12/20/2024
We apologize for the confusion caused. The $13.77 Corporate Refund from Order number ending 6878 will be sent through the mail. We appreciate our customer's patience.

Thank you,
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

****** *****

when I return about 3 weeks ago and i was told i had to keep my old gift card which i did not how am i know i used it and threw it away.
Business Response
Date: 12/23/2024
We regret the frustration caused. The customer doesn't need to keep old gift cards since there is a Corporate Refund that has been mailed.

Thank you,
Customer Answer
Date: 12/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

****** *****
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an online order that was to be picked up in the store. The order was placed on 11-30-2024. Per the online it take up to 2 hours for the item to be ready to be picked up. I knew it was a holiday weekend and it would take longer. I waited until 12-2-2024 and still was not ready. I went into the ********************************* location on 12-2-2024 and purchased the product on my own and spoke with a sales associate and they were going to cancel my online order and I would get a refund. I got an email stating it was canceled..then one said it was ready for pickup. I Never picked it up. On 12-4-2024 they charged me again for the same order in the amount of $57.66 and refunded me that price on 12-4-2024 but never refunded me the $62.20.On 12-07-2024 I got a notification that it was canceled due to not being picked up and I would receive a refund withing 7 days. I didnt get a refund yet. I called customer service on 12-13-2024 and was advised that the refund was put in 12 hours ago and I would need to wait another up to 7 days. yesterday 12-19-2024 wouod have been 7 days and I still do not have a refund. As of today 12-30-2024 still no refund. The refund should be $62.20. On top of that the product that I purchased in the store already broke. I am just looking for my refund of the item I never picked up. I called again customer service today and advised me they have to put a duspute in and take another 2 weeks.
Business Response
Date: 12/23/2024
We apologize for our customer's disappointment. The $62.20 is being processed back to the ****** Card on Order Number ending 8828. This can take up to 10 days to reflect on the Customer's statement.

Thank you,
Customer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the refund of $62.20 within 10 days back to my Kohls credit card.

Regards,

***** Rock
Initial Complaint
Date:12/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** ****** Green Bay Packer football jersey on December 11, 2024 for expected arrival prior to Christmas. The order was packed on December 14. As of December 18, the item is still laying at a distribution center and has not actually shipped. I have contacted customer service number multiple times and they have, not surprisingly, no information. I attempted to contact the corporate office on December 18 but the executives have shielded themselves from any accountability. The company has taken absolutely no action in terms of communicating with all affected customers about this issue. There are undoubtedly thousands of people who have ordered items from this company expecting them for Christmas as gifts, and there are undoubtedly many of these orders sitting at a distribution center for days with no activity, which in all probability will not arrive by Christmas, and the company cannot spend a few minutes crafting some email message to try and address the issue? The hundreds of competent executives do not know what good business practices are? Good companies do, and good companies address problems like this with their customers. I am looking for a response from the executive level regarding my personal situation at this point and for someone to acknowledge this issue with customers, treating them respectfully. The lack of professionalism, accountability, communication and - ultimately - respect for people choosing to spend their dollars with them is shocking. And unacceptable. I live in ********* not too far from the corporate office and am furious at the ineptitude and poor business practices giving the state a bad name.
Business Response
Date: 12/23/2024
We apologize for our customer''s disappointment with the delay of delivery. Our records indicate Order Number ending 0461 delivered via **** on 12/21/2024.

Thank you,
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/1 I ordered 3 goods from Kohls..com, one of those being a pair of shoes. Over a week later, the shoes arrived and they were the wrong ones. I called and was informed of the full Price refund of $56.24. 3 days later, a refund of $41.24 was rewarded. There claim was that due to a $15 Kohls cash, I'm not entitled to the entire $56. I explained the goods I pur*****d with it would be returned, and they said I would only get $15 Kohls cash back. So I entered into a pit ***** agreement Kohls couldn't fulfil and after telling me (on a recorded line) I would receive a refund, they now think I'm made whole due to a coupon. I do t want there coupon, I want my money back. Please listen to the original call on 12/10 where I specifically stated I don't want anything less than what I paid, and the agent agreed to a $56.24 full refund.
Business Response
Date: 12/20/2024
We apologize for our customer's disappointment. Our records indicate a $15 accommodation/credit has been issued to the original form of tender on order number ending 7689. This will reflect within the next few days if it hasn't already.

Thank you,
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please clarify if this is a refund of $15 or if you consider the $15 credit as Kohls cash. According to the supervisor i spoke to on 12/18, I paid $56.24 for shoes and you delivered the wrong ones. You refunded $41.24 claiming the $15 Kohls cash makes up the difference. I am retuning the merchandise I purchased with the $15 Kohls cash and was informed all I can get is $15 Kohls cash back. Therefore, I spent $15 cash for a $15 coupon when I want to ensure I am getting refunded for tbe entirety of the purchase that you couldn't deliver.
Please confirm it is an additional $15 refund to my credit card and not a $15 credit as you stated in your original response. As of now there is nothing showing or pending on my card and I'm happy to wait after you confirm it's a refund.
[Please type your response here.]

Regards,

**** *****
Business Response
Date: 12/23/2024
We regret the frustration caused. The $15 accommodation/credit is a refund to the Mastercard ending 3836 processed on 12/19/2024. This can take up to 10 days to reflect on the customer's statement.

Thank you,
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 30, 2024, I placed order #********** for towels and hand towels on the Kohls website. Upon receiving my shipment, I found the towels were unraveling at the seams. I contacted Kohls customer service to report the issue and explained that, due to a recent surgery, I was unable to travel to a store to make a return. On December 11, 2024, the agent sent a replacement order (#**********).When I received the replacement shipment, it contained the wrong items. I reached out to Kohls customer service again, explaining that I still cannot visit a store to return the items and requested a return label so I could ship them back. The agent refused, prompting me to file this complaint.
Business Response
Date: 12/18/2024
We apologize for our customer's disappointment. We have initiated a refund to the order with the defective towels; this will reflect on the customer's statement within the next few days. The second order that arrived with the incorrect towels had no charge and the customer can donate them.

Thank you,
Customer Answer
Date: 12/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My ****** account email id is **************** I had 6th lengthy chat with support *** who is not willing to help. Chat Ref id : ************* My order was lost in transit and refund was issued was not same as I had paid. It was reduced by $15 ****** cash but I had even returned the item that was purchased using KC.If item ws lost in transit then I should get full refund back and even that was pronised to me when I lodge lost complaint. But later on they said KC was used so I even retruned those item. I need my full money back in my credit card.I have been chatting with useless support and supervisor for last 6 days but just keep taking hrs and hrs to respond and keep disconnecting lines. I need full refund of my order. Please review the above chat
Business Response
Date: 12/18/2024
We apologize for our customer's disappointment. Our records indicate the $15 that was deducted from the missing items refund has been accommodated back to the original form of tender on the order number ending 0076. This will reflect on the customer's statement within the next few days.

Thank you,
Customer Answer
Date: 12/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

which order you are referring as ending in 0076 ?
I am referring to order ending in 0671 of Nov 27.
if items were not delivered then why $15 for Kohls cash were deducted from refund ??
I was clearly told Kohls cash will not e deducted as it is missed delivery and NOT a return of item. On top I lost claiming of rebate on this lost items too. In which world does it make sense to use your hard cash to convert to Kohls cash ??
my order total was approx $55 before tax. Item lost were value of $30 approx and I was given back $14.66 only !!
now even if I return the 3rd item that I received (as I am furious on attitude of your support who kept me reading same question set over 6 diff chat session totaling 4 hr of my time), I will still not get full money back in my original form of payment !!!
in which world your support guys are getting trained and your math on refund working ???
I need complete money back for my order as I just dont want to deal with Kohls on this matter OR justify that why I should not be reimbursed back for my 4 hr ???
you can review complete chat history on my account if anything I said above doubtful

Regards,

****** ****
Business Response
Date: 12/23/2024
After further review, Order Number ending 0671 was refunded for sku ******** and sku ********; $19.99 and $19.99 less a portion of the discounts, shop15 and your10 and the $15 ****** Cash coupon earned on the order is the $14.66 refund. The $15 ****** Cash coupon was redeemed on order number ending 4534 but was accommodated/credited back to the original form of tender on 12/18/2024. The Chopper shows a picked up in the store.

Thank you,

Customer Answer
Date: 12/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

i think you are missing my point.
Items WERE never returned. It was lost in transit. Later item purchased using ************* was also returned. So my Kohls cash is unused and if so why $15 was reduced from refunded credit to my card ?
I dont want your kohls cash for item that was lost in transit so dont give me that and issue me my $15 refund to my credit card.
- I placed order for $55
- $15 **** cash given used for X
- $30 item lost in transit
- $14.66 refunded to me instead of $30
- I returned the item X so **** cash is back
Now i need my $15 back that was cutoff from refund of lost items and you can keep your Kohls cash of $15
you cant convert my hard cash to your Kohls cash as item was lost and not my fault. Had it been delivered I wud hv kept item X
Did you got it ? If not then you have my phone number in account to call me.

Regards,

****** ****
Business Response
Date: 01/04/2025
Order Number ********** purchase price was $59.01; the refund has completed back to the original form of tender for the $59.01 with $23.38 (sku ********), $14.66 (sku numbers ******** ********) , $15.00 (****** Cash) and $5.97 (Discounts used). The ****** Cash earned and redeemed on the order was refunded back to the ****** Card used.

Thank you,
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

i am sorry but Kohls has serious issue of math.
can you explain me as where and how 5.97 discount was used ?
please understand that when as customer we buy ********************** item we get Kohls cash (KC) in certain case. You put weirdest condition of date , so we use it thinking we wud keep original item for which we earned KC.
But if we return original item due to any reason and item that was purchased using KC then we end up with KC ie our hard cash got turned into KC ?
who would agree on that ??
so please have some consideration for this case so we dont waste our time with your dumb set of representatives to whom we have to explain every time in details and usually it takes 90+ min each time me with no solution

Regards,

****** ****
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and they lost my order and refusing to help with a replacement or an appropriate amount of refund.
Business Response
Date: 12/20/2024
We apologize for our customer's disappointment. Tracking on Order Number ********** shows as delivered today. This is a replacement at no additional charge for the missing item.

Thank you,
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear

this doesnt take in to account the poor service and the pathetic at I was treated.

Regards,

****** *****
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/24 our nonprofit purchased an electronic gift card in the amount of $75 for a family in need to purchase children's winter coats. The purchase was made online and charged to our ****** account and the card was to be delivered to the recipients' email. On 11/28/24 the mother notified us that the email wasn't received. We contacted ****** via their online chat and they instructed us to contact the 800 number which we did. The customer service *** stated that the order was canceled and didn't provide an explanation although the $75 was still on hold in our ****** account. We then reached out via email to the ******************* of the President and received a response which is attached to this email. As of today 12/17/24 the $75 is still showing as a pending transaction with our ****** account. ****** needs to IMMEDIATELY release the hold from our ****** account and provide proof of such.
Business Response
Date: 12/19/2024
We apologize for our customer's disappointment. Order Number ending 0816 was never charged on our end; the pending charge has dropped off because the order rejected and was never submitted. The ****** information that the customer sent in shows they have a Temp hold/Pending status with an Auth Exp Date of 12/26/2024. We recommend that the customer contact ****** at ************ for an explanation.

Thank you,
Customer Answer
Date: 12/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate ****** response, but their suggestion that I contact ****** about the hold is unacceptable. The hold was placed by ******, and therefore, it is Kohls responsibility to release it.
Further, ****** does not allow customers to dispute a transaction while it is in a pending or hold status, which makes ****** response both impractical and unfair. It is unreasonable and burdensome to put the customer through this back-and-forth process when the issue originated with ******. I respectfully request that Kohls take accountability for resolving this matter by working directly with ****** to ensure the hold is released.
Regards,

*. ******
Business Response
Date: 12/23/2024
We regret the frustration caused. The order rejected on our end and was never charged. There may have been a "pending" charge that eventually falls off.

Thank you,
Customer Answer
Date: 12/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The explanation does not resolve the issue at hand. While you state that the order was "rejected" on your end and was never charged, the fact remains that a $75 charge is still showing as pending in ******. This pending charge has not yet fallen off and remains a financial burden on our nonprofit.
It is ****** responsibility to ensure that the hold on ****** is released promptly, as it is not our responsibility to deal with the pending charge if the order was indeed rejected. Your failure to address this issue properly has caused undue stress and confusion, especially given the impact this has on a nonprofit organization.
I request once again that ****** immediately take the necessary steps to release the pending hold with ****** and ensure that the full $75 charge is refunded.
We expect prompt action on this matter, and we will continue to document this situation.

Regards,

*.******
Business Response
Date: 01/07/2025
Our regrets for the frustration caused. ***************************** have confirmed the $75 pending authorization expired on our end on 12/26/2024. We recommend ensuring this with ****** as well, ************.

Thank you,
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regards to Kohls order #********** and #**********. I ordered the **** Air Max ***** Platinum Violet shoes based on the picture on your website (photo attached). When they arrived, they were different (photo attached). The shoes are not what I was expecting. They are so ugly and I would've never ordered them if that photo was on your website. Anyways, I contacted kohls by chat and informed the *** that I would send them back if you provided the p***aid label because I shouldn't have to pay for ****** mistake nor was, I going to go to a kohls store during this time of year. The *** first said he was going to refund and to just keep the shoes or donate them. However, he later said he issued a ***lacement. I expressed my concerns with this; however, he assured me I would get the correct ones. Well low and behold when I received them today, they were the same as the first order. I contacted the customer service through ************************** and neither the *** ******* or Supervisor **** could offer any assistance expect for return/exchange them at the store. I asked for the corporate info and they gave me phone number ************. When I called, I got a recording that they were experiencing long wait times, since I already wasted my time on Friday and again today to get nowhere, I wasn't going to wait. I am not going to deal with the holiday traffic or people during this time of year that is why I purchase items online, so to tell me this is my only option is ridiculous. This is solely the fault of kohls and I shouldn't have to deal with the hassle, time, and money to fix it. First, your website should show the actual picture of what is going to be sent. Second, the first *** should've just offered and completed a refund because sending a ***lacement just increase the amount of hassle I have to deal with. I am hoping you can better assist me by fixing this issue.Thank you,April
Business Response
Date: 12/18/2024
We apologize for our customer's disappointment in receiving the incorrect pair of shoes. Order Number ending 2241 has a refund request submitted; the credit will reflect on the customer's statement within the next few days. The customer may donate the shoes they have. The reorder at no additional charge of the shoes may be donated when they arrive or the customer may keep them. We have forwarded the incident to the Manufacturer to make sure the sku numbers are matching up correctly to the color of the shoes. We appreciate the customer bringing this to our attention.

Thank you,
Customer Answer
Date: 12/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

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