Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Kohls today trying to find an outfit for a work event. I am 4 months pregnant and my husband was carrying my things to assist me. We have been coming to this Kohls for years and he always helps me find outfits. It was always assumed that the dressing rooms are gender neutral here since there is no signage designating it. The woman attending the dressing room jumped at him yelling NO MEN ALLOWED. We apologized and I said There is no signage. Her abrupt exclamation made me very uncomfortable and frankly a little frustrated as it felt like she was making her own rules. She didnt need to yell at my very sweet husband. I had to find a different sized shirt and to avoid interacting with her I went in through the side entrance where the undergarments and pajamas are. Quickly tried it on then left. I did leave the items in the dressing room as I did not in any way shape or form wanted to interact with her. She felt very hostile. I was already almost to the walk away and she mustve yelled 15 feet away from me if I was done with my items. I waved her off and said yes she decided to get even more snippy with me and exclaimed (still yelling across the store as Im walking away). next time please take your things out. At this point I respond no. And continued on my way. I ask the employees there if the dressings rooms are gendered. I was told technically no since there is no signage. Regardless if they are or not. The hostility towards myself and my husband when neither of us argued or disagreed. This woman should not be working with people. May I add that in the years weve been here the mens dressing room has never been unlocked. If they cannot accommodate an area for both my husband and I they cannot discriminate on the basis of ***. Im not sure if Ill be coming back here but certainly will be reaching out to BBB and corporate about this discriminatory experience. 12/16/24 between 5-7 PM ET

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment.  Our Executive Team has been in contact with the customer. We appreciate the feedback and have followed up the Store Management Team for review.  A courtesy $40 ****** Cash coupon was emailed to the customer today for the frustration caused.

   

  Thank you,

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1, 2024 I purchased several items to be delivered to my home. The date was given for arrival December 11,. 2024. The package still has not arrived and has had movement since the 10th. I called customer service, one person told me they could send another one but it won't be here until then 27th, I need this by the 23rd. I was transferred to ***** employee #**** and was told they will not do anything until there is no movement for 6 business days. I asked to talk to a supervisor and was told by ***** she couldn't do anything and refuses to talk to me, this was ****** employee #****. I want the item delivered before the 23rd.

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment.  Our records indicate the missing item, sku 74409001 on Order number ending 7397 has been reshipped under Order Number **********.  Tracking shows estimated delivery for today, 12/18/2024. 

   

  Thank you,

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered sneakers from **************************. received order dec. 6. ******** had security tag. I called ************************** and was told to bring to store and they would remove. I refused to bring to store with tag during the hight of Christmas with a theft tag and have to prove I didn't steal. ************************** could not replace because out of stock. I was offered a refund and to discard sneakers. I did. I have called twice and no refund was processed within 10 days. Called again dec 16 and was told 14 days to recieve refund. They took my money the day I ordered but they are delaying a refund. I'm tired of waiting to find out it wasn't processed. I just want my refund.

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment.  Our records indicate the sneakers have a refund request in the system as of 12/17 and this will reflect in the next few days on Order Number ending 0076.  The shoes may be disposed of.

   

  Thank you,

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an order for in-store pickup, expecting it to be ready the same day, as I needed the items for our ******************** gifts. These gifts were intended for delivery to our hometown several hours away. Unfortunately, I encountered significant difficulties in trying to confirm the order status.I called the store approximately five times, but each time I was placed on hold for over 10 minutes without any response, leading me to hang up out of frustration. If someone had answered and simply informed me that the order couldnt be fulfilled by the end of the day, I would have cancelled the order immediately and shopped in-store elsewhere, as I had a three-hour drive ahead to deliver these gifts.Last night, I contacted customer service, and they assured me that the order would be cancelled and that I would receive a confirmation email. However, this morning, I received an email stating that the items were ready for pickup. I reached out again via chat and was assuredonce morethat the order had been cancelled and that everything was resolved. I was also promised a confirmation ******** my surprise, I then received another email saying the items had been picked up. I am extremely confused and frustrated, as I did not pick up these items. Supposedly, two different team members confirmed the cancellation of the ******** this point, I am simply requesting a confirmation email to verify that the order has been fully cancelled and that a refund has been processed.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 12/17/2024

  We apologize for our customer's disappointment.  Order Number ********** has a different name than ****** ******.  The owner of the Order would need to make contact with our **************** Team at ************.

   

  Thank you,

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response. I would like to clarify that my correct order number is **********. I am unsure where the order number referenced in your previous message originated from.
  
  I spoke with customer service regarding this issue, and they confirmed that my order was canceled. However, I am still seeing no indication of the cancellation on my account, nor have I received any email confirmation regarding a refund.
  
  Could you please assist in verifying the status of the cancellation and refund, and provide any relevant documentation or updates?
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  
  Regards,
  
  ******

  

  Business Response

  Date: 12/18/2024

  After further review we have found 11/1/2024 Order Number ending 4890 refunded $360, 11/1/2024 Order Number ending 0517 refunded $291.75, 12/6/2024 Order Number ending 7968 refunded $300.  Now Order Number ending 0305 $532.   These were all reported as not picked up even though the orders show as picked up.  We are unable to refund any more of the BuyOnline PickUp in store orders.  This issue has been turned over to our Legal Fraud Department.

  Again, the billing name on all of these orders doesn't match ****** ******.

   

  Thank you,

   

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1st I put in an order and realized it had ***** shipping. So I pulled up the chat and ask the customer service *** for help. The customer service *** told me to place the order and they would take out shipping charges manually. She then told me that I had placed the order with a one day shipping and that was the reason. But she's the one that told me to place the order and she would fix it instead of looking at my order first to see what the actual problem was. She then talk with a supervisor and they told me they would give me a refund for the shipping since it was their mistake. She gave me a reference number and said it would be refunded in 7 business days! When i called today for the refund they wanted to give me kohls cash instead. I would like refunded what the customer service *** and the supervisor said I would get back!

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment.  Our records indicate the $19.95 shipping charge has been refunded to the original form of tender on Order Number ending 6655 and will reflect on the Customer's statement within the next few days.

   

  Thank you,

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i got a pot and pan set on jan 14 2024 i was told it would be good life time but my pans are all sticking and the nonstick stuff is coming off i dont want to cook so i dont eat the stuff i dont know what it is and i dont want to get ill

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment and have forwarded this issue to the Manufacturer.  Our records indicate Order Number ending 9561 submitted on 1/14/2024 was refunded on 7/8/2024.

   

  Thank you,

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type I tried calling them back because they did refund it and I went and got another pan set on 7/8/ 24 Thats the pan part. Im calling about that is not quite a year old. I have tried calling them three or four times I emailed them they have not responded back to me and have not called me l have left messages and no response here.]
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 12/18/2024

  We've requested the refund for the replacement of the pans on Order Number **********.  This credit will reflect on the customer's statement within the next few days.  Any ****** Cash coupons used will be emailed to the customer.

   

  Thank you,

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I got a phone call from ****** ******* on Tuesday, December 17. I have returned her call three times. I have sent her an email to discuss the problem. She has not responded to me and I have left her three messages at this point I dont feel that she wants to hear my side or even hear about this issue. I would appreciate it if I could have another person or another representative. Call me that is willing to listen to me thank you.
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 12/20/2024

  We appreciate the customer reaching out to us about the issue with the Food Network Pans.  We have forwarded this incident to the Manufacturer for review.  To honor the Limited Lifetime Guaranty;  the original Order Number ********** submitted on 1/14/2024 was refunded on 7/9/2024; the replacment Order Number ********** submitted on 7/8/2024 has been refunded.  We consider this matter closed.

   

  Thank you,

  Customer Answer

  Date: 12/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type heart top to ************************** and they informed me that they were gonna give me some kind of refund which I did not receive so I called on 23 December and she said that they had not issued a refund for me to take the pots and pans back, I keep explaining to them that I bought the first set of January 24, 2024. I returned it in July because of the malfunction and the badness of the pan you are we purchased an and this is  are we purchased a, and this is the pants that I am receiving according to ************************** according to ************************** they told me to take the pans back and they would exchange them. I tried reaching out to the ****** ******* again yesterday by email I did not receive a response from her. I would rather somebody else call me so I can explain the situation. Im not talking about the first part. Im talking about the second pan said that I purchased all I want is something fair or to talk to someone to see what the response is I called four timesto ********* the first time they found it the second time they did not find it the third time they found it and was gonna give me a refund and the fourth time she didnt have no paperwork or anything they hadnt recorded my conversation with them at all response here.]
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:12/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION: 10/15/24 TOTAL AMOUNT OF REFUND DUE ME: $435.63 RECEIPT STATES: IF YOU HAVE NOT RECEIVED A RESPONSE TO YOUR REFUND IN ********** PLEASE CONTACT KOHLS. I CONTACTED KOHLS ON 11/1/24. THEY INSTRUCTED ME TO GO TO THE STORE I RETURNED THE MERCHANDISE TO (*****************************************). I MET WITH *****. SHE CALLED THE CORPORATE OFFICE ***************). SHE AND I SPOKE TO A REPRESENTATIVE. WE WERE TOLD/KOHLS COMMITTED TO I WOULD HAVE MY REFUND IN 60 DAYS. 60 DAYS HAVE ELAPSED. I WANT MY $435.63 NOW, PLUS INTEREST.

  

  Business Response

  Date: 12/17/2024

  This Complaint is a duplicate to Complaint ID # ********.  Response:  12/17/2024 5:25:40 PM  We apologize for our customer's disappointment. A New Gift Card is being mailed since customer didn't receive the first one mailed out on 11/13. The New card's barcode number ends in 3142.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When I returned the items listed on the receipt which I included in my complaint to the BBB previously; I was informed by the ****** cashier on 10/15/24 at 12:06 pm EST that a CHECK would be sent to my HOME address. NOT A GIFT CARD.  I DO NOT WANT A GIFT CARD AND HAVE NO USE FOR A GIFT CARD FROM ******.  The REFUND amount has been discounted to the lowest amount allowable by ****** (already).  ***** from the ********* **** ****** location and I spoke to a representative from their **************** on 11/1/24 (*******), and ******* stated I would receive my refund check within 60 days of my return (10/15/24).  I called back to the ****** CORPORATE OFFICE on 12/10/24 at 12:20 pm EST and spoke to ****** (pronounced "MOANICA") and she instructed me that the CHECK had been PROCESSED.  For ****** to state, "A New Gift Card is being mailed since customer didn't receive the first one mailed out on 11/13."  is a complete FALSEHOOD.  Their STORE EMPLOYEE at their *************************** LOCATION IN ************ ******* on 10/15/24 stated a CHECK would be mailed.  Their CORPORATE EMPLOYEE/****** on 12/10/24 stated a CHECK had BEEN PROCESSED.  NO FEWER THAT FOUR ****** EMPLOYEES HAVE COMMITTED TO ME THAT I WILL RECEIVE A REFUND CHECK/CASH:
  -THE CASHIER AT THE RETURNING STORE LOCATION (************************************************************************************ 10/15/24
  -***** AT THE RETURNING STORE LOCATION (********************************************************************************* ON 11/1/24
  -******* AT THE CORPORATE OFFICE ON 11/1/24
  -MONICA AT THE CORPORATE OFFICE ON 12/10/24
  
  ****** NEEDS TO SEND A CHECK AS PREVIOUSLY COMMITTED TO FOR THE $435.63. THEY HAVE HELD MY MONEY FOR MORE THAN 60 DAYS.
  
  **** *******

  

  Business Response

  Date: 12/23/2024

  We regret the frustration caused. The Corporate Refund generated in the store was a ****** Merchandise Return Card, not a check, that was mailed but never received by the customer.  ***************************** have initated a Gift Card for replacement which was processed on 12/17/2024.  With the **** deliveries, we are finding it can take up to 14 business days to receive.  The customer should receive it anyday if he hasn't already. 

   

  Thank you,

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** OFFERED TO ISSUE A GIFT CARD ON 10/15/24 WHEN I RETURNED THE MERCHANDISE. I INFORMED THE CLERK/CASHIER THAT I WANTED A CASH REFUND.  THAT IS WHY SHE INITIATED A CASH REFUND AND PROVIDED THE RECEIPT THAT I ATTACHED WITH THE COMPLAINT TO THE BBB.  THE GIFT CARD IS NOT ACCEPTABLE.  ****** WILL NEED TO PROCESS A CHECK FOR THE FULL AMOUNT OF THE REFUND OF $435.63 AND VOID THE GIFT CARD THAT THEY HAVE ERRONEOUSLY ISSUED SOME 60+ DAYS LATE, AS I HAVE HAD NO LESS THAN FOUR ****** EMPLOYEES STATE THAT I WILL RECEIVE A CASH REFUND - - NOT A GIFT CARD.  HAD I BEEN WILLING TO ACCEPT A GIFT CARD - - I WOULD HAVE BEEN ISSUED A GIFT CARD ON 10/15/24 AND NEVER HAVE INCURRED THIS LEVEL OF CAPRICIOUS AND EGREGIOUS BEHAVIOR.
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 12/26/2024

  If we are unable to locate your original purchase receipt information, you may still return the items as a non-receipted return. You will receive a Kohls Merchandise Credit based on the lowest discounted 13-week sale price for the item(s) you are returning.  
  
  If customer is able to send the Original Purchase Receipt, we will be happy to review this further.

   

  Thank you,

  Customer Answer

  Date: 12/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Respectfully, the receipt was included in the original complaint with the BBB. The receipt is attached to the case.  I will attach the receipt again, but question the level of professionalism and attention to detail, as that is the crux of the issue. I have been instructed by four Kohls employees that I will receive a cash refund. Additionally, to pontificate about If we are unable to locate your original purchase receipt information, you may still return the items as a non-receipted return. You will receive a Kohls Merchandise Credit based on the lowest discounted 13-week sale price for the item(s) you are returning (this is the process that took place on 10/15/24)., how on gods green earth would I (again) return items that have been returned (already) as evidenced by the receipt dated 10/15/24?
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:12/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION: 10/15/24 TOTAL AMOUNT OF REFUND DUE ME: $435.63 RECEIPT STATES: IF YOU HAVE NOT RECEIVED A RESPONSE TO YOUR REFUND IN ********** PLEASE CONTACT KOHLS. I CONTACTED KOHLS ON 11/1/24. THEY INSTRUCTED ME TO GO TO THE STORE I RETURNED THE MERCHANDISE TO (*****************************************). I MET WITH *****. SHE CALLED THE CORPORATE OFFICE ***************). SHE AND I SPOKE TO A REPRESENTATIVE. WE WERE TOLD/KOHLS COMMITTED TO I WOULD HAVE MY REFUND IN 60 DAYS. 60 DAYS HAVE ELAPSED. I WANT MY $435.63 NOW, PLUS INTEREST.

  

  Business Response

  Date: 12/17/2024

  We apologize for our customer's disappointment.  A New Gift Card is being mailed since customer didn't receive the first one mailed out on 11/13.  The New card's barcode number ends in 3142.

   

  Thank you,

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ******* Lego ****** ****** online from Kohls on November 30, 2024. It was supposed to arrive between Dec 5 - 11, 2024. As of December 15, 2024 the item never shipped. Ive made multiple attempts to resolve this issue with Kohls. Kohls refuses to issue a refund and insists that I continue to wait for the item to arrive in spite of the fact that the item hasnt even shipped. At this point I have been defrauded because the item hasnt shipped, its past the delivery window and kohls refuses to return my money. The amount below does not include tax. ***** plus tax.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Tracking shows as a misship for sku number 39438149 on Order Number ending 4098.  We've initiated a refund request for this item.  This will reflect on the customer's statement within the next few days.

   

  Thank you,

  Customer Answer

  Date: 12/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (a full refund to my method of payment) is satisfactory to me. 
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  Date:12/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 Snowman glass trays, along with candles and a snowglobe. The items arrived completely shattered. They were not packed with any due diligence. They actually were put in the box without any packing materials (i.e., bubble wrap, styrofoam, etc.) And allowed to roll into each other until they were all a big pile of glass. These were Christmas presents for coworkers. I contacted the ask help online and was instructed to bring the items back for a refund. UNACCEPTABLE! I am not transporting a big box of crushed glass or standing in a line to return it!! I have been a loyal customer of Khols for a long time. Your credibility in customer care has declined immensely. It seems as though the almighty dollar has replaced professionalism and quality. I don't know who is in charge of shipping, but I wouldn't be surprised to see your company go out of business in the near future if you continue to show this disregard to your customers and business standards. Who ships glass items thrown in a box together without the correct packing materials? A business that doesn't care!

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment in receiving damaged items.  We have initiated a refund request for the items and this will reflect on the customer's statement within the next 14 days.  Coaching Opportunties have been sent to the fulfillment center for reminders on packing fragile products.  A Courtesy $30 ****** Cash coupon has been emailed to the customer today for the frustration caused.

   

  Thank you,