Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an issue with an online order: Order Number: **********. Every item in this order had a very odd smell and pin holes in the every jacket. I have tried to return the order now 5 different days 5 different times. Each time there is a line going accross the WHOLE store here at *********************************************. Each time leadership at this location did not seem to care one bit that customers are being forced to wait HOURS to return stuff. Its almost like they have it like this so customers cannot return items.This last time i had an online order for pickup. When i get there to return the past order and pickup the new order i AGAIN see a line (I took pics) going down the WHOLE length of the store.The Email and all told me my pikcup order was at SELF pickup. When i get there the number to go to for pickup is nowhere to be found in the self pickup area. I ask a lady walking by and she says she thinks that order is at customer service and tells me i have to wait in the line with 50 people in it. I spoke to the store manager and he did not care 1 bit! Just told me its Christmas! Just so Kohls is aware Christmas is the SAME time of the year EVERY year. If you guys need to hire more workers... do it! Thats not my issue and its not MY fault the location here does not hire enough workers!!!I have wasted enough of my time and money on gas trying to return this order and should be given a refund after all the run around games i have had to deal with! Kohls also should not LIE to customers and tell them orders are ready for SELF pickup when they are NOT. The person running the ***** location here in *********** needs to be replaced.

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment with the long lines at the store and receiving damaged items.  We have requested a refund for the jackets under tracking number 513180156010 on Order Number ending 4253.  The credit will reflect on the Customer's statement within the next 14 days.  

   

  Thank you,

• Initial Complaint

  Date:12/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 12-7-24. Payment was authorized and the order was confirmed with #**********. On the same day, I received an email confirming of the order and mentioned that items are being prepared to be picked up and shipped after talking to two reps and a supervisor. I called today, 12-14-24, to check the status of the order and was told that the order was not completed because I did not provide a phone number. I inputted ************, which generated as ********** on the companys end side, as such phone number and the system took it and order was confirmed with the said number. I told Lissith 1K0Z, the last representative I talked to on 12-14-24, that I have spoken to several representatives already regarding the matter and thought it was rectified with the last email received regarding the order is being prepared for pickup and a tracking number of the shipment is expected soon. I even mentioned that I had placed another previous order (#**********) with ************ as a phone number and had no problem. I prefer to not to provide an actual phone number and understand that such info is not required to place an order online. All other pertinent info were provided and confirmed with the company, including order numbers, name, address, email, and billing. I sent an email today, 12-14-24, again asking to escalate the matter to a manager since they could not get a manager to talk to me over the phone even when I repeatedly asked every time I called in. I would like those items as expected as a lot of time and inconveniences have invested in placing the order and communicated to several representatives. I would hate to forgo all my efforts as my time is worth much more than money is worth and can never get back lost time, particularly during this holiday season as there were heavy traffic, items were not readily available, and had to diligently keep checking in. I would also would like to be compensated for my lost time and inconveniences.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  For assistance with placing an order please contact our ************************** at ************.

   

  Thank you,

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] 

  I have invested more time on the order then I needed to be already. Again, the order was confirmed and payment was authorized. I would like to receive all the items as expected, without having to place another order or talk to another representative. It is best to communicate with me by email or via this BBB venue if there is any question by the company. Thank you.
  
  Regards,
  
  Swan Ng

  

  Business Response

  Date: 12/18/2024

  To move forward, our ************************** need further verification to protect the Customer as well as ******.  Please contact ************ for assistance.

   

  Thank you,

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] 

  I have been verified and confirmed each time I have communicated with all the pertinent information as required. There isnt anymore to discuss. I would appreciated the long over due items to be received immediately. Thank you.
  
  Regards,
  
  Swan Ng

  

  Business Response

  Date: 12/20/2024

  Again, the customer will need to contact our ************************** to place an order to have the items delivered. They need further verification. Please contact ************ for assistance.

   

  Thank you,

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Please see last response and past responses, if needed.  Thank you.   

  Regards,

  
  Swan Ng

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ************************** on 11/29/2024. On Dec 3rd it was awaiting **** pick up. After no movement for 6 days I reached out to kohls to inquire about options on 12/9. They said just wait it will arrive and then disconnected their chat. I reached out a second time on 12/10 after no movement. Was told shipping delay, don't worry and chat was disconnected. I filed a package claim with my local post office on 12/10. Today 12/14 they deemed the package missing. I again reached out to kohls for a resolution. They said they will not refund or reship order as that is mot their process. So after almost 3 weeks, my order is now missing verified by post office. I want my money refunded. Kohls should also be ashamed at the lack of customer service they provide. According to them as long as the package has movement they will mot refund it. Cool, how long does it have to move around 3,6 months. Ridiculous

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Our records indicate a misship on sku numbers ******** and ******** for Order Number ending 7796.  We have initiated a refund for these items and the credit will reflect on the customer's statement within the next few days.

   

  Thank you,

• Initial Complaint

  Date:12/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of pink, girls' boots in a size 6 in big kid's sizing. Upon receiving the boots, I opened the box to see that the boots I was sent were very small. The boots that were sent to me were infant/toddler size, not big girls sizing. This is the second time that this has happened to me when ordering from the ****** app.

  

  Business Response

  Date: 12/17/2024

  We apologize for our customer's disappointment.  We are reshipping the boots at no additional charge under Order Number **********.  The customer may donate the incorrect size she received.

   

  Thank you,

  Customer Answer

  Date: 12/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kohl's Corporation said they were sending the correct size boot to make up for the incorrect size being sent to me twice. Upon opening the box of boots, I immediately realized that it was the same incorrect size that was previously sent to me before. To say that I am furious is a poor understatement and I feel quite defeated at this point. I am not sure what else can be done to remedy this situation.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 01/04/2025

  We regret the frustration caused from receiving the incorrect size of boot twice.  We are working with the Manufacturer to have a fix put into place to the online site to match sizes accordingly.  In the meantime, we have sent a $45 Courtesy ****** Cash coupon to the customer today.

   

  Thank you,

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Benches are placed in vestibule in between inner and outer doors. This area is not heated (20 degrees F right now) Asked store manager to move benches inside store. She advised that they wont let her (assuming corporate) allow it. Im handicapped cant walk. And wait for my wife to shop. They keep their customers out in freezing cold

  

  Business Response

  Date: 12/18/2024

  We apologize for our customer's disappointment.  Thank you for the feedback and please know we have forwarded this concern to the Facilities Manager.

   

  Thank you, 

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [When I complained to the store manager she stated that corporate would not allow them to move or reposition  benches in the store.  Now corporate is stating that they are alerting facility manager of the problem.  Who's not telling the truth?
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 12/18/2024

  We regret the frustration caused.  Our Executive Team has contacted the customer directly assuring him we will have the **** looked at in the ********* and try to have the bench moved in side of the store where it is warmer.  We sent a courtesy ****** Cash coupon for he and his wife to use next time they are shopping.

   

  Thank you,

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an incorrect size of an item from an online order. I ordered a size 11 and received a size 14. **************** agreed to send a ***lacement free of charge. The customer service *** issued a ***lacement for the wrong item. Apparently could not ***lace the item after the first incorrect placement from the *** was entered. The *** instructed me to place a new order and the price would be honored. I submitted the new order for the item and was told "price can't be honored since there was a 25% code used". The item was 25 % off on the website and there was no mention of this preventing my original price from being honored. The website current sale shouldn't matter. As a result the new order I was told to place was canceled. After 1hr 30 mins of getting nowhere I asked for a supervisor. The supervisor ********** argumentative and would not honor what the original *** offered me. A ***lacement! I also asked about a missing order of plates that shipped 10 days ago and I have not received. 2 full hours and no resolution with customer service. I would like my ***lacement I was promised and I would also like my plates that I paid for over a week ago. **************** also needs to accurately convey information to customers to prevent such hassles.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  We have initiated a refund request to Order number ending 2597 for the slippers.  The refund will reflect on the customer's statement within 14 Business days; any ****** Cash coupons used will be emailed to the customer.  The Corelle Dinnerware Set is being reshipped under Order Number ********** at no additional charge.

   

  Thank you,

• Initial Complaint

  Date:12/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/30/24 Order Number: ********** Order Date: Saturday, November 30, 2024 at 18:27 PM (CST)Amount spent: $74.69 What ****** committed to providing me - my online order confirmation stated to arrive on or around 12/09/24 to 12/12/24 What the nature of the dispute is - The product was ordered on 11/30/24. 12/03/24 - email sent to me from ****** saying "Your shipment is on the way! Hi, we've packed and shipped order #*********! Use the tracking information below to see when your order will arrive to you. Thanks for shopping with us! At times, delivery updates may be delayed and will show after the carrier picks up the shipment."12/09/24 - 12/13/24 - checking tracking number, order is awaiting carrier pickup. Called AND chatted with customer service and was told the only resolution was to cancel and re-order, with new delivery dates of 12/28/24 - 1/3/25 OR refund and I can purchase the item elsewhere. This item was purchased as a Christmas gift with the expectation that it would arrive BEFORE Christmas. All of my other orders were fulfilled, I'm not understanding why this particular order is delayed and cannot be expedited. (I have another shopping account under the email address ************************ it is the email tied to my ****** rewards account and my ****** ********************** card.) **************** did not resolve my issue. No disclaimer was on the email, order confirmation, or website when I placed the order that it could be delayed, or would sit for two weeks prior to carrier pick up. I want this item, for this price, using my ****** cash, and I want this item to arrive in time for Christmas as I purchased accessories and other items to accompany it since I expected it to already have arrived, AS DISCLOSED, when I placed the order.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Tracking on Order Number ending 9091 shows delivered by **** on 12/14 at 2:12PM; however it doesn't sound like the customer received it.  We are unable to reship the item as the Vendor doesn't use expedited shipping meaning the item wouldn't arrive until after 1/03/2025.  We have initiated a refund to the original form of tender which will reflect on the customer's statement and any ****** Cash coupons used will be emailed to the customer.

   

  Thank you,

  Customer Answer

  Date: 12/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order #********** online on Nov.24, 2024. The order totaling $59.15 earned me $15 in Kohls cash. I attempted to use the earned kohls cash on Dec.1., 2024 but the item I wanted was actually out of stock and kohls cancelled my order immediately and returned the kohls cash to my wallet. It is still there and has not been redeemed. On Dec.12, 2024 I returned order ********** in store (all items returned). I received a refund of about $42 - the total price minus $15. I explained to the manager that I should get a full refund since the kohls cash was not redeemed (prior order was cancelled by kohls). On her end she was not able to fix the return because the computer showed the kohls cash as redeemed.She said to talk to customer service to help. I did an online chat with customer service (took 1 hour wait to chat with an agent). They were unable to help and told me to go in store and the manager could help. I then called customer service and reviewed the situation. They understood and told me to go back to the store to fix- I explained the store sent me to customer service. I went back to the ********************** and manager reiterated that she could not do anything on her end. Essentially I was sent around in a full circle. I am entitled to a full refund for my return- I followed all rules for the return and did not use the kohls cash earned the order. (I did not even know I had the option to opt out of this perk that has caused this trouble.)

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment. The $15 ****** Cash Coupon plus tax, total $16.16 is being credited to the original form of tender on Order Number ending 9960 to complete the full refund of $59.15.  This will reflect on the customer's statement within the next 14 Business days.

   

  Thank you,

  Customer Answer

  Date: 12/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****
  

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Kohls Online Order Not Delivered Dear Better Business Bureau,I am writing to file a formal complaint against Kohls regarding an issue with an online purchase I made on December 1, 2024.I purchased a ***************** from Kohls website, and the order confirmation stated that the item would be delivered by December 5, 2024. On December 2, I received an email from Kohls indicating that my order was on its way. However, by December 8, the item had not arrived.I contacted Kohls customer service on December 8 to inquire about the status of my order and requested that they either reprocess the order or issue a refund. The representative informed me that I needed to wait until December 11 to see if the item would be shipped and advised me to call back if it was not.On December 12, I called Kohls customer service again, as the item had still not shipped. To my frustration, Kohls refused to refund my money or reprocess the order. I am now left without the product I paid for, and Kohls has my money with no resolution offered.This lack of accountability and refusal to address the issue is unacceptable. I am requesting the following:1.A full refund of the amount paid for the item and Kohls cash 2.An explanation of why my order was not fulfilled as promised. 3. The product I ordered I hope the BBB can help mediate this issue and hold Kohls accountable for their poor customer service and failure to meet their obligations. I have attached supporting documentation, including my purchase receipt and email correspondence, for your review.Thank you for your attention to this matter. Sincerely,**** ******

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  The tracking on Order Number ending 2342 shows no movement as of 12/2; therefore this is deemed as a misship.  We are unable to replace the item as it is currently out of stock.  We are requesting a refund for the order and the credit will reflect on the customer's statement within a few days.  Any ****** Cash coupon that were used will be emailed back to the customer.

   

  Thank you,

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this online order on December 8, 2024. The estimated delivery date is December 12 - December 16. As today is December 12, there is no possibility of this order reaching me by December 16. ****** doesn't even have a tracking number yet, so the package isn't ready to ship. As we have a weekend coming up, there is no possibility of the package reaching my by the 16th. I leave for the holiday on Tuesday, December 17, so nobody will be home to take the package. At this point, I demand the order be canceled and my card refunded the price. I'm not the only customer struggling with ****** lack of concern and the pathetic attitudes their associates have. The are of no practical use in these instances.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Our records indicate the slippers were delivered on 12/13 at 6:43 PM by USPS.

   

  Thank you,