Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product was never delivered, they couldn't track it and would not send what I ordered.

  

  Business Response

  Date: 05/22/2025

  
  Thank you so much for reaching out. I have reviewed your order, and it appears were in contact in November regarding the shipment.According to our records, the order was shipped via **** on 9/19/24 and marked as delivered on 9/23/24, with tracking number 9234690346697403583584. 

  At the time, our representative had kindly requested that you reach out to **** to file a claim if the package was not received.Unfortunately, we havent received a claim number, which we do need in order to move forward with a resolution under our delivery guarantee.

  We completely understand how frustrating this situation can be, and we truly want to help. If you're able to provide a claim number, wed be happy to revisit this and work toward a solution for you.

  
  From our Guarantee:
  Shipping & Delivery
  Tracking information is sent by email to all customers when each package is shipped. If a package does not arrive but shows proof of delivery, it is the customers responsibility to reach out to the carrier for more information or to file a claim.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased orange and black tulips for a special occasion in my front yard and around the perimeter but to my surprise they are not black or orange but red..red I can summit pictures too please reimburse me all my money for every combination of colors with orange or black because its a lie they said it on the bags too! Whats going on Im too sad..cant have the event there wrong colors

  

  Business Response

  Date: 05/02/2025

  Thank you for reaching out. We do understand how frustrating this can be when the tulips are not blooming as expected. We do sincerely apologize for this frustration and the inconvenience this has caused. We do stand behind our products and our Guarantee does extend to these errors. We appreciate the images you did provided to us, they have been reviewed and a refund was issued for the packages that did not grow the proper mix. Again, we do sincerely apologize for the error and frustration this has caused.
  
  From our Guarantee-
  Although uncommon, human error can occur during the packaging process and items may be mislabeled. If you have received an item that is not true to the variety as labeled, please contact us during the first growing season* with an image of what you received.Submitted images are necessary to help correct any mistakes for future seasons.
  Once images are received and reviewed, our team will be able to offer a merchandise credit or a refund back to the original form of payment.

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All bulbs ordered did not bloom .

  

  Business Response

  Date: 02/25/2025

  Thank you so much for reaching out to us.  I'm sorry to hear the pre-chilled bulbs recently ordered have not bloomed yet.  After reviewing the order, I do see you've had them about 3-4 weeks.  They can take 4-6 weeks to sprout and bloom.  We would ask that you allow them a bit more time to show signs of life.  If after that time you still don't see any changes, please reach out to us directly via email and we'd be more than happy to help find a solution per our Grow Guarantee!

  Thank you!

• Initial Complaint

  Date:10/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered bulbs on Sept 14th, it's been beyond two weeks of order date. When company contacted they were not able to give a time frame of when order would be completed. Their response was they have over ****** orders to fill. If you are unable to fulfill orders in a timely manner than refunds should be issued or orders over 2 weeks should have expidited priority.

  

  Business Response

  Date: 10/03/2024

  Hello,

  Thank you for reaching out to us.  I'm sorry you are not happy with our shipping timeline.  All orders are now pre-orders as items are still arriving to us from Holland.  We did provide a link to the shipping information page found on our website within  your confirmation email.  The link states that we BEGIN shipping all pre-orders in mid to late September.  We begin shipping COMPLETE orders in the order received starting with orders placed in early March when our preorder sale began.  We also prioritize colder climates since the planting window in those climates is shorter.  Once your order is complete and all preorders placed prior to your order have shipped, your order will ship.  When is does ship you will receive an email with tracking information.  For future reference, we do advise to check the shipping schedule found on our website to avoid any confusion regarding when orders ship.  We also would recommend ordering earlier during our preorder season if you would like your order to ship earlier in the Fall.  Please reach out to us directly with how you would like to proceed with your order.

  Thank you again, we appreciate your patience as we continue to ship as quickly as possible during our busy Fall season.

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the response from Tulip World is generic and vague and does not solve the delay in shipping.  However, I consider the matter closed as I will never use this company again.
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Cafe Au Lait Dinnerplate ****** and two Lavender Perfection Dinnerplate ****** in April 2024, and they did not come until late May, though I wrote to the business twice for quicker shipment and got refused in between. The Cafe Au Lait Dinnerplate ****** did not come very healthy, and never sprouted. I contacted the business on August 22, August 30 and September 12, 2024 for a refund, but never heard back from them. The total order amount is *****, and the two tubes affected cost *****. I also paid $7.95 for the shipping for 4 tubes. On September 16th, I started an online chat, but was told that they could only give me a merchandise credit of *****. However, with the terrible shopping experience, I would not shop on this website again.

  

  Business Response

  Date: 09/17/2024

  Thank you for reaching out to us.  I'm sorry to hear you did not have a good experience with our company.  After looking at your order, I do see it was placed on 4/19/24 for Spring shipping.  We received an email on 4/21/24 asking when your order would ship at which time we responded on 4/24/24 letting you know that your order will be processed as soon as possible and you will receive an email with tracking.  You emailed again on 5/12/24 asking again when the order would ship at which time we responded on 5/15/24 the order was still being processed and would ship as soon as possible.  We begin taking Spring pre-orders in October prior to Spring and ship in the order they are received starting with warmer climates first.  Since you had placed your order later during our pre-order process, there were thousands of orders placed before yours.  If you want your orders sooner, we do recommend ordering sooner during the preorder sale. You also used a different email address regarding the items that failed to grow on the order.  I have attached our email thread regarding all the times we responded to those emails along with our solution.  In the email reply, you can clearly see that per our Grow Guarantee we do not issue refunds for items that fail to grow.  If you are concerned with an item up on arrival, we also state we require images at the time the item is received.  If they are delivered in poor condition and are not viable, we are happy to issue a refund then.  If the item is deemed viable and planted, it is likely environmental issues caused the item to fail, not the viability of the bulb we shipped which is why we do not issue refunds.  I do see that you did use our Live chat on 9/16/24 and talked to one of our representatives at which time she did explain our policy again and stated we had already issued a store credit as stated in our Grow Guarantee and also emailed to you several times.  The amount of the credit was for the 2 packages you claimed failed to grow.  The original price was $23.58 but you did use a 15% discount code on the order making the price you paid $20.20.  At the time we issued the credit, we did also send you a free shipping coupon code to be used on any future order, in any amount.  

  At this time, we are unable to offer any further solution.  All emails and live chats were replied to within a timely manner and we did issue the store credit for the Dahlias that failed to grow along with a free shipping coupon code.  The policies were followed and can be found on our website as well as the back of your packing slip.  In the future, if you would like orders to deliver sooner we do recommend ordering sooner.  If you are concerned with the condition, we also recommend sending us images right away, before they are planted.  If they are in good enough condition and planted, we are no longer able to issue a refund. 

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [First, when I placed my order in *****, your website clearly stated shipped within two weeks, which was the only reason I made the purchase. Had it not been for this statement, I wouldnt have placed the order. However, the order I placed in mid-***** wasnt shipped until late May. I contacted you twice via phone and online chat, but both times you dismissed me with indifference.
  Second, when the two ****** tubers arrived, they were in poor condition. But based on my unpleasant past experience dealing with you, I knew it was unlikely you would offer any remedy. So, I decided to plant them first and wait to see if they would sprout before reaching out to you. When it became clear they wouldnt sprout, I contacted you, but this turned into your excuse for not issuing a refund.
  Third, I never received any of your emails, nor did I receive any free shipping code. Based on my multiple interactions with you, your communication with customers is extremely arrogant and indifferent, which is why I no longer want to do business with you. With so many websites offering better quality products and superior customer service, why would I spend my money to be treated poorly? I don't understand why you would hold onto someone's money if he/she is not interested in doing business with you? If you really want to keep your customers, improving the quality of your product and customer service would be a much more effective and wiser choice.]
  
  Regards,
  
  *******************

  

  Business Response

  Date: 09/17/2024

  Thank you for reaching out again.  Our shipping information page shows the following for Spring shipments:

  Spring Shipping Schedule
  *The schedule below may vary based on item availability. Complete orders will be shipped as soon as possible.
  Item Standard Shipping
  Begonia Only Orders Begins in late February/early March
  Zones 8-11 Begins in mid-March
  Zones 6-7 Begins late March/early April
  Zone 5 Begins mid-to-late April
  Zones 3-4 Begins late April/early May
  We begin shipping Spring pre-orders beginning in mid-March, and we ship based on the best time to plant in your zone. Once our warehouse has fulfilled all pre-orders, we begin shipping current orders within a 7-10 business day turnaround time. If you need your bulbs shipped earlier or later than listed above, please contact customer service at **************; we are happy to accommodate such requests whenever possible.
  Once pre-orders begin shipping in mid-March, we will no longer be able to accept any early shipment requests.
  **We cannot guarantee the shipment of spring bulbs before March 17th, with exception of Begonias.
  
  You can see we begin shipping pre-orders in mid-March according to zone.  When you placed your order in early April, we were still shipping preorders to zones 6 and lower.  In the paragraph below the schedule, it clearly states once our pre-orders are shipped, we then begin shipping current orders within 7-10 days.  Pre-orders are not completely shipped until late April to early May as our schedule states.  Since you ordered after our pre-order sale ended, which is when we begin shipping pre-orders in mid-March, your order did not ship until all orders placed prior to yours during our pre-order sale were shipped. 

  I do apologize you do not agree with our shipping timeline or with our Failure to Grow Policy but we did ship when we stated we ship per the shipping schedule, after all other pre-orders had shipped. It is very important to us to prioritize shipping orders to customers that placed their order early.  We do have the shipping timeline as well as our full policy on our website.  The policies are also on the back of your packing slip.  Again, we have followed our policies that are clearly stated and available at any time during the order process.  We are unable to offer another solution outside of our policies found on our site.  I would recommend reading and understanding the shipping schedule and our policies in full before placing your next order.  If you have any questions, you are always welcome to contact us directly.  

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [1. The "bulb will be shipped within two weeks" sign was somewhere next to "Add to cart" button, not on the shipping timeline page, which is quite deceptive.

  2. " If you need your bulbs shipped earlier or later than listed above, please contact customer service at **************; we are happy to accommodate such requests whenever possible." I did contacted you twice, which you mentioned in your last response, but got refused indifferently. The ** representative I dealt with was very arrogant, and that is why I am asking for a refund, instead of a merchandise credit as I have no interest in doing business with you again. 

  3. I was not compensated with my shipping cost at all. I paid money. I did not use a shipping code, so I should get money, instead of a code, back.] 

  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what was supposed to be No. 1 hosta bare root and received much, much smaller than what was both advertised and shown on their site. I sent a picture, but they would not refund unless I had taken pictures of all 11 plants. Refer to image uploaded.What was received was about 1/10 the size of what was advertised and shown. Note that in the Nursery industry (I order bare root regularly), No. 1 fills a gallon pot.

  

  Business Response

  Date: 07/16/2024

  Hello,

  Thank you for reaching out and I'm sorry to hear you are not satisfied with the solution we were able to offer.  I do see you did reach out regarding the condition of the Hosta you received.  I do see you did include the same image you had included here.  The email indicated you were not happy with the size they arrived in but did plant them immediately, before images were taken and sent to our team.  We do state in our Grow Guarantee found on our website as well as on the back of the packing slip we do require images of any item that you are concerned with within 5 days of delivery.  Since you did provide the image of one of the roots, we did refund for that one.  Since the other roots were well enough to plant, we did ask then to allow enough time for those to grow.  If after that time they didn't grow to please reach out and we could find a solution at that time.  Please keep in mind if we were a brick and mortar store, any item that was deemed damaged or defective would need to be returned to the store for a refund or replacement.  We don't ask the items to be returned to us, we just require the images.  Since we did not receive the required images of the other 10 roots and they were planted, we could not offer a solution for those 10 as well not knowing if those too were in poor condition.  I do apologize you do not agree with the terms of the Grow Guarantee but since you did only provide one image of one root and planted the rest, we could only offer the refund for the one.  Again, if the 10 you did plant do not grow, please reach out and we'd be happy to help assist with a solution then. 

• Initial Complaint

  Date:04/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 8/8/2023 According their order page: We are currently shipping all *************** planted bulbs and amaryllis within 1-2 business day of your order being placed...I ordered 120 gladiolus bulbs that, according to the package, are to be planted from March-May. And have a 1 year guarantee. The bulbs were stored in a cool, dry and dark place waiting for the spring planting date. ...I got them out and tested them to see if they were viable (put them in water, if they sink they are good, if the float they are dead. Every single one of them floated - not even one good bulb in the bunch..I sent pictures of the floating bulbs along with the package that states a 1 year guarantee and that they are to be planted from March - MayTulip Worlds reply: Hi ******, Thank you for contacting us. I am sorry to hear that your bulbs are no longer viable. However, per our Grow Guarantee, we do need to be notified within 5 days of receipt if items arrive in poor condition. We are not able to guarantee the viability of any items that have been stored since we cannot control the conditions that they are stored in. Because of this, we unfortunately are not able to provide a resolution for you. We apologize for the inconvenience and appreciate your understanding. If you have any questions or concerns about this, please let us know. Thank you! ************image001.png

  

  Business Response

  Date: 04/26/2024

  Thank you for reaching out to us and for providing images.  I'm a bit confused because our packaging is generally clear with black writing on them, they don't have cardboard labels on them.  In the images, I also see you are soaking the bulbs.  We do not recommend soaking the bulbs, they have a tendency to rot very easily if left in standing water.  The bulbs look like they are in good condition, they are supposed to be dry while dormant.  We will go ahead and issue a one time courtesy store credit for the Gladiolus.  You will receive a separate email with the credit information.  Please note, we do offer Gladiolus later in the season for customers that are in locations where they are hardy. They can still be planted in those warmer climates to grow the following Spring and Summer.  If you are not within a location where they are hardy, we do recommend purchasing during a more appropriate time to plant as our Grow Guarantee does state we do not cover items if they are stored for any length of time.  Our Grow Guarantee can be found on our website as well as on the back of your packing slip.

  Customer Answer

  Date: 04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I originally ordered ****** and *********, nether of which were good; they sent the wrong dalias that only had one viable root and they refunded the *****, after I lodged a complaint with BBB.   It is now planting time for the gladiolus and I tested them to see if they were viable by floating them in water (I did not soak them).  They ALL floated - not one good one out of 120 bulbs. I have not reason to think that anything from Tulip World is any good so a gift certificate is not acceptable - I want a refund.] 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 05/01/2024

  Hello,

  Thank you for reaching out to us regarding your order from last Summer.  The items in the image don't appear to have come from us as we do not have cardboard headers on any of our items we ship out.  We did reply to your concerns regarding this order through email and did mention these items are not to be stored during the Winter season and we generally do not cover them if stored.  This is likely why they are not viable this Spring.  As a one time courtesy, we did go ahead and issue you a store credit in the amount you paid for these items.  Unfortunately since we aren't exactly sure where those items came from, we are not able to issue you a refund for these items.  Per our Grow Guarantee found on the back of your packing slip as well as on our website, all items need to be planted upon arrival as we do not cover items if they are stored for any length of time.  If the items arrive in good condition, we cannot be liable if they are stored since storage does need very particular conditions to be successful.  Again, I do apologize if items are not viable for this season but we did already issue a store credit for these items which is a courtesy we are offering since we do not cover storage.  There is no need for any further action regarding this order.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [This company is flat out lying - these are what they sent me and they very clearly state when to plant them, that they have a 1 year guarantee and that if they do not grow I will get a REFUND not gift certificate.  I do not want a gift certificate from a company that has not sent me even 1 item out of 122 that were good]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2023 I looked over the on-line catalogue from Tulip World to order Amaryllis bulbs to ship to my sister in ********. The catalogue showed a variety of gorgeous Amaryllis encased in wax, I read a few of the rather generic descriptions of the products available and chose three to ship. Here is one of their descriptions: Our Gold Base Waxed Amaryllis has quickly become a best-selling customer favorite - a holiday gift that provides weeks of enjoyment and wonder! This easy to grow bulb requires no gardening skills, water or soil and is perfect for people of all ages! Each bulb is carefully selected and dipped to perfection in our custom in-house wax blend to ensure quality and consistency.My sister received the bulbs around the 29th of December, the flowers opened in mid February and faded/wilted upon opening, certainly not providing weeks of enjoyment. When I called to report this I was told it was because she didn't water the amaryllis, their site specifically says "not to water" the bulbs. I felt I was speaking to someone who didn't know their product so asked to speak with a supervisor and was immediately disconnected. I phoned again and was told my sister needed to take photographs of the long dead flowers and bulbs and send to their warehouse. As it was March 6 when my sister relayed her experience with the gift, the bulbs had long been disposed of this so this was not an option. I explained that I would appreciate the company meeting me half way, rather than refunding the $63 purchase would they just send a different set of bulbs they were proud of for roughly half the price above. This seemed like a reasonable solution. The representative refused my request.

  

  Business Response

  Date: 03/25/2024

  Hello,

  Thank you for reaching out to us.  I'm sorry to hear your sister was disappointed with the bloom time of the Waxed ********* she was sent as a gift.  Unfortunately we cannot guarantee the bloom time of each bulb and do not state anywhere on our site how long the blooms will last as this is entirely based off of environmental factors.  Just like a cut flower, once they open, they will only last up to a week but can fade more quickly if they are in a warmer location or receiving a lot of sunlight.  After reviewing your previous communication, I do see you had called and talked to a representative and I'm sorry the call was disconnected before being able to talk to a supervisor.  Since the items did bloom within the allotted timeframe we state, within 6-8 weeks, they were viable and grew as they should.  We are not able to refund or send a replacement since they did bloom as intended.  Again, we are not able to guarantee the amount of time the bloom lasts and do not state anywhere or guarantee the blooms will last a certain amount of time.  I do apologize but since the bulbs were viable and bloomed, there is no need for us to find a solution at this time. 

  Customer Answer

  Date: 03/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  [Please type your response here.]
  Your on-line catalogue only shows beautiful, fully flowering amaryllis, the ones shipped to my sister never achieved this outcome and she is a trained gardener. I only ask that you meet me half way and give credit for 50% of the cost of this truly disappointing product. 

  Regards,
  
  ***********************

  

  Business Response

  Date: 04/01/2024

  Hello,

  Thank you for reaching out to us again.  I understand it can be frustrating when an item doesn't exactly match an image our website.  Since we do send out live, growing items, the items shipped are not guaranteed to match the image exactly as every single bulb/blooming item is unique and, just as in  nature, will not look exactly like every other one.  We do have a 100% Grow Guarantee that the items will grow and bloom, which the items on your order did grow and bloom. We cannot guarantee how long the blooms will last as this does rely completely on the environment it was growing in.  As mentioned before, blooms will last a bit longer if in a cooler location but Amaryllis, like cut flowers, will only last up to a week, especially in a warm, brighter location.  They are not meant to grow longer than that.  I do apologize but since they did grow and bloom as guaranteed, we cannot offer a solution for the length of time it blooms.  That is out of our control and not something we guarantee anywhere on our website.  We are not able to offer a solution since the plant did as expected and grew and bloomed.

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I mentioned in my response, my sister is well aware of how amaryllis should be treated, regrettably you either sent out defective bulbs or they were damaged in shipping as the stunted flowers opened and wilted almost immediately. I believe you should stand by your products - understand, I am not asking for a 100% refund, simply meet me half way with an offer to send an order to my sister for half the cost of ******************. This I believe would demonstrate good customer service and a willingness to show empathy for a gift that was truly a disappointment.

  Regards,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2023, I placed an order on TulipWorld.com totaling $69.99. I was optimistic as I waited for my bulbs to arrive but upon opening the packages I found that every single bulb out of over 200 bulbs were in bad condition. I took photos of the unusable bulbs along with the questionable ones and sent them to the office email for TulipWorld. The response through email was delayed so I went to the live chat on the website. The response I got there was a bit snarky which was unsettling. Shortly after, my email complaint was answered and I was refunded $21.28 out of $69.99. Seeing as every single bulb was in bad condition I would like a full refund. I continued pursuing a full refund through email. TulipWorld requested more images which were sent but they said since the photos were too far away they assumed the bulbs were in good condition and therefore could not issue refund. The questionable bulbs were mixed in the packaging with extremely moldy, soft, and defected bulbs. That is why they were beginning the stages of molding as well. I requested my complaint to be escalated to the managerial department but have not heard back. After going through all of this with this company I read other buyers complaints and realized this company will fight with you. To me, this is extremely unprofessional and they should WANT to make things right for their wrong doings.I am warning future buyers to AVOID at all costs and I will not stop until the situation is rectified.

  

  Business Response

  Date: 01/29/2024

  Hello,

  Thank you for reaching out to us, I'm sorry to hear you are not satisfied with your experience with Tulip World.  After reviewing your account and previous communication, I do see yo did send an email on 12/29/23 regarding your concern with the items you received.  You did provide images of the following number of bulbs in poor condition:  38169 - 12/50 bulbs poor condition, 38161 - 5/50 bulbs poor condition, 39137 - 17/25 bulbs poor condition, 38221 - 11/25 bulbs poor condition, 38227 - 12/25 poor condition.  We refunded you the amount due for the images you provided.  You did reply on 1/4/24 concerned with the remaining items not pictured in the images you sent us at which time we asked you to send images of the remaining items and we would be more than happy to find a solution for those as well.  We do state in our Grow Guarantee we need images of all items that arrive in poor condition for us to find a solution.  We did provide the refund for the amount you sent in the images.  The reply you sent indicated you had planted the other ones already and could not provide images.  We then asked you to either unearth the bulbs and provide the images or wait until Spring when they were expected to grow and reach out then if any failed.  On 1/9/24 you did provide images of the bulbs already planted in the ground in which they were already sprouting and showing signs of growth which meant they were viable.  Since they were viable and already sprouted, we did respond to allow them to grow as normal and they will likely sprout in Spring but if they didn't to reach out to us then.  Since the items were clearly viable, there was no need to extend the Grow Guarantee and provide a refund for items that were viable.  Again, we do state in our Grow Guarantee we need images provided of all items in poor condition sent within 5 days.  We did offer to extend the timeline to you if you were able to provide images of the unearthed items.  You did provide the images but since they were very healthy there is no need for further action at this time.  Again, I apologize you were not happy with a partial refund but we are able to only refund items that are clearly not viable upon arrival.

  Customer Answer

  Date: 02/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for the response. I have seen completely rotted bulbs still sprout but these bulbs do not make it to flowering. The bulbs that were planted were in fact not completely healthy. As i stated before, they were soft and showing signs of rot. I decided to take the chance seeing as the window to get my bulbs planted was closing and I was optimistic. They were also in packaging with rotted bulbs causing the healthy bulbs to be diseased as well. I will reconvene in the spring. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 02/05/2024

  Hello,

  Thank you again and please let us know if items fail to grow in the Spring.  We would be happy to find a solution at that time per our Grow Guarantee.  Please keep in mind for future reference, if you ever have any concerns with the condition of bulbs upon their arrival, we require images of each item before they are planted so we are able to find a solution sooner.

  Thank you.

• Initial Complaint

  Date:12/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hands down, it is one of the WORST experiences I have ever encountered. I recently placed an order, and they came in, but the boxes were not labeled. I called and spoke to a young lady who had poor English skills and couldn't explain how to determine what was what. We had landscapers onsite to install the bulbs. So we called back and got a voice mail system. The bulbs were installed instead of planted in beds like we had wished/planned. We had to plant them together - two different bulb colors. I was so disappointed. But to make matters worse, I received an unsolicited email from **************, who is the director of operations, it was NASTY - RUDE - ARROGANT - UGLY. Unbelievably bad customer service. I don't need excuses for your calls being routed out of the US. Without so much as an explanation, ************** told me I could buy my bulbs elsewhere (OK! - winner-winner Chicken dinner) - Who wants to deal with a company that would be rude and nasty? ************** would rather continue to be NASTY and die on the sword to be right. Unbelieve - the worst of the worst. Train your staff on customer service - you spend a lot of money advertising - and this is the end product. No thanks. I am looking forward to throwing you magazines away and deleting your daily email blast.

  

  Business Response

  Date: 01/03/2024

  Thank you for your comments. Again, I'm sorry to hear you were not satisfied with your experience with Tulip World. After numerous emails back and forth, multiple reviews and a PayPal claim that was found in our favor, I feel it's important to provide all the previous communication we received from you via email to provide the reasons why we  chose to ask you to find bulbs elsewhere as well as explain that we are proud of our diverse customer service representatives. 

  Although we do have representatives located in areas other than our main office in ********* **, they are all highly trained and very capable of assisting customers with any inquiry. We did receive a call from you yesterday but did not find any previous voicemails or emails from you prior to that call. The concern was the bulk items you purchased were not labeled. Our representative had tried to explain to you that the cardboard packaging box did not have any labels to indicate variety that you would need to remove the plastic crates from inside the box to find the label. There seemed to have been a misunderstanding that the crate and box were the same thing but they are not and that is what we were trying to explain to you. At that time, you had used extremely vulgar and inappropriate language toward our representative at which time he had decided to end the conversation. The operations manager did then reach out through email to explain where to find the label and had asked you to send images of the outside of the crate to help us better determine which variety was within each crate. She did also explain that our representatives need to be treated with the same respect we treat our customers. Below is the email thread showing more inappropriate language toward now the Operations Manager as well as what we were asking from you to assist you:

  On Wednesday, December 13, 2023 at 11:35:07 AM EST, Tulip World wrote: Hello, Im writing in regards to a conversation you had with one of our customer service representatives. I understand he did end the conversation due to the harsh and frankly, unacceptable language you were using toward him when he was trying to help you. As he mentioned, all of our crates have labels on the outside of them. You need to remove the crate from the cardboard box and send us images of that label so we can help distinguish which variety is within each crate. There will be nothing IN the box or crate, it is ON the box or crate. Once we receive those images, we can help figure out which is which. All of our customer service representatives, regardless of where they are located and nationality, are highly trained and more than competent to assist all of our customer inquiries. Our company is located in ********* ********* but we do have team members located in multiple locations. Its unfortunate in this day that this type of business practice is not accepted as all of our team members are a vital, important part of our success. If you cannot contact our company and speak to our representatives with the respect they deserve, then we ask that you find another source for your future bulb needs. Tulip World is a proud Equal Opportunity Employer and train all of our representatives to treat our customers with the utmost respect. We expect the same from our customers. Unfortunately it doesnt seem you feel the same way. Again, please send us the images and wed be happy to help and remember to treat all of our team members with the respect they all deserve.

  From: Sent: Wednesday, December 13, 2023 10:39 AM To: Tulip World Subject: Re: Order # Go F*ck Yourself! and take me off your distribution list. Who in the actual f*ck do you think you are! I TOLD YOUR REPRESENTATIVE FOUR F*CKING TIMES - there is nothing on the box other than box 1 of 2 or box 2 of 2. NOTHING.

  On Wednesday, December 13, 2023 at 12:18:31 PM EST, Tulip World wrote: Thank you for your reply. If there is nothing on the side of the crates, please send us the images for proof so we can remedy that on our end. Thank you,

  From > Sent: Wednesday, December 13, 2023 11:51 AM To: Tulip World Cc: Subject: Re: Order # "Proof" -- your customer service skills are the worst! How about we called on Monday - Tuesday and finally received a callback today -only to have you reprimanded us - wtaf! The boxes only say 1 of 2 or 2 of 2. There are NO other indicators on the boxes of what is what. We ordered the landscape tulips to create a bed of just purple tulips and a bed of the rainbow - that opportunity wasn't presented to us as a result of the packaging. Period.... had it been labeled correctly with which box contained what - we would have been able to identify what was in the box - instead we got one printed invoice.

  On Wednesday, December 13, 2023 at 01:07:49 PM EST, Tulip World wrote: Thank you for the images. This only proves we sent you 2 boxes. We need images of the CRATES that were within the boxes with the labels on the CRATES, not the boxes. Thank you, From: Sent:

  Wednesday, December 13, 2023 12:18 PM To: Tulip World Subject: Re: Order # I've already filed my complaint and have filed my credit card dispute. Anything else?

  On Wednesday, December 13, 2023 at 01:27 PM EST, Tulip World wrote: Just the images of the crates and wed be happy to help! Thank you! Although you did send images, they were again of just the outer box, not the crates. We have yet to receive the images of the crates. Please send them to us directly and we'd be happy to help assist you in finding out the varieties in the crates. We do ask that you refrain from further vulgarities and respond with respect.
  Submitted: 12/14/2023

  As you can see, the harsh language in your emails to our staff shown above is the reason why we had asked you to purchase bulbs elsewhere in the future.  We are always more than happy to help our customers find a solution to any problems that *** come up but unfortunately, we were not provided the information or the respect all our representatives deserve to provide the service we are proud of.  All previous emails, reviews and PayPal claims have been taken care of, there should be no further communication needed from you to our company.  

  
  Please contact BBB if you believe you did not have an interaction with this consumer.? (Interactions don't require a transaction