Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase with Tulipworld was 54.78$ on Nov 27, 2023 for a total of 4 Lemon Cream Amaryllis bulbs that arrived on Dec 2, 2023. Initial contact was made on Dec 2, 2023 via email to ********************************* for a refund due to incorrect size of bulbs. I was sent what looked like some bot email response on Dec 5, 2023. The issue--- TulipWorld website states a 30/32 cm bulb for the Lemon Cream and this size clearly was not what was sent. (I would say closer to 24/26cm) This makes a huge difference with amaryllis bulbs as a smaller bulb can yield one stem with 3-4 flowers versus a 30/32cm bulb with 2 stems with 4-5 flowers each. Their bot response said some excuse about size varies and the bulb is still viable. Website didn't say "size varies" it said 30/32 cm per bulb for the Lemon Cream amaryllis which is not what I received at all. This is unacceptable. I sent a follow up email on Dec 5, 2023 with photos of the bulbs again and I requested address label (with Tulipworld paying return shipping) l so I could send the bulbs back and get a full refund. It doesn't matter that the bulb is viable, TulipWorld sent the incorrect size bulb. Why should I pay return shipping for something that is not my fault? Even that option is only if the box was unopened which is not the case. I don't care about an apology and have already started a dispute with my credit card because I know they refuse to refund my money. What I want is a stop to the false advertising for the Lemon Cream amaryllis as a 30/32cm bulb. This to me is a complete fraud, a bait and switch if you will. Please stop such marketing tactics.

  

  Business Response

  Date: 12/12/2023

  Hello,

  Thank you for reaching out to us and for providing us with images.  I do apologize you are not happy with the size the bulbs arrived in.  We do receive the largest size available each season.  Within each season, all the bulbs will vary in size and shape as found in nature.  The size and shape does not affect the viability of the bulbs and the growth.  The image you did provide do indicate the bulbs are very healthy and have really nice, strong roots which is very important to the success rate of the bulb growing and blooming.  Unfortunately it is really difficult to tell what the size is since there isn't anything in the images to give us a size reference.  When measuring the bulbs, it is the circumference of the bulb, around, not the diameter that is measured.  The size in the image does appear to be correct.  If you are able to reach out to us directly with a ruler or measuring device next to the bulbs for reference, we would be happy to take another look and find a solution.

  Thank you.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Thank you BBB for getting involved I got an email to my regular email after waiting a week as well as this response from TulipWorld which I do appreciate even though I am still dissatisfied.   The one point I will agree with is that yes the pictures without a measuring device are not as compelling.  In the perfect world I would have a caliper and a professional photographer to take the photos since you need one hand to hold the item and the other the caliper or calipers.  I am a one man operation.  Rest assured, these are not just rabbit out of hat calculations.   For a control bulb in this experiment I used a Splash bulb sent from ******* which has the size on the outside of the package which I included 26/28cm.  When I held your bulb against the one from ******* it was similar if not a bit smaller.   I also lined up 3 bulbs to show the progression in size.    When I compared the 3 bulbs it became clear to me the Lemon Cream was not 30/32cm it should not have been outsized by two other bulbs.   TuIipworld admits that bulb size varies and it sends the best bulbs possible, that does not mean the bulbs you sent were 30/32cm.   By the wording of your response it's very well possible they are not the right size.   I could say the same thing send me pictures of the EXACT same bulbs you sent to me held by calipers that show each bulb are 30/32cm.  I don't think that exists or TulipWorld would have sent them by now.   At this point we are at an impasse.   I have the same stance-smaller bulbs can result in less stems and fewer blooms.    The health and look of the bulb is not relevant to this complaint-it's about the size.   Thank you  ]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online #******* for the amount of $56.70 on 9/17/2023. The charge was applied to my credit card at that time. Their website states that the product would be shipped mid to late October 2023. As of mid November I had not received the product, nor any correspondence about potential delays. I emailed customer service on 11/14/2023 requesting an update on the expected ship date. I did not receive a response, so I emailed again on 11/20/2023. I also called customer service on 11/21/2023 and was forwarded to a voice-mail. It is my beleif that this company has take my payment and has no intention of delivering the product. I would like my money refunded.

  

  Business Response

  Date: 12/06/2023

  Hello,

  Thank you for reaching out to us regarding your recent order.  After reviewing the order, it does contain Pre-Chilled bulbs.  We do state on the item page of each of the pre-chilled bulb packages we offer on our site that these items begin shipping in mid-December after they've received the proper amount of chill time.  Please see the note below that is listed in the description of all pre-chilled items:

  *Our pre-chilled bulbs are ready for shipping starting in mid-December. By this time they have received the minimum amount of cold temperatures required for forcing and flower bud production.*

  I do see you did email us on 11/14/23 regarding the status of your order.  At that time we did send out an automatic reply that did provide our current shipping schedule including when we would begin shipping pre-chilled.  

  I do apologize for any confusion your pre-chilled pre-order may have caused.  We will begin shipping all pre-chilled orders the end of next week in the order they were placed.  Once your order ships you will receive an email with tracking information.

   

  Customer Answer

  Date: 12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an order October 28, 2023. Had some moldy and dried bulbs. Sent an email October 30th detailing amount of bulbs and type that were damaged. Got no response for over two weeks so far. Ive usually never had any problems years past with them, they usually send another package or refund the amount of said bulbs. We sent two emails and didnt even get the automated response that they received my email. Would like to order some more tulips but will not do so until they respond to me.

  

  Business Response

  Date: 11/09/2023

  Hello,

  Thank you for reaching out to us.  I apologize you received items in poor condition and for the delay in replying to your email responses.  We are a small, family owned business and during our peak time, it can take a bit longer to receive a reply due to the large volumes of customer inquiries.  I do apologize it did take longer than we anticipated.  After reviewing your order, I do see the images were received and a refund for those items has been issued to the original form of payment.  If you have any further questions, please reach out to us directly.
  Thank you.

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bulbs two weeks ago, unfortunately they just were delivered to *********** today. Tomorrow is November 1, and ***** is expected. Pursuant to recommendations from ****************** it is too late to plant bulbs.I reached out to your office over a week ago and no response to my email and completing forms.I have asked my credit card company to contact your financial services for full credit.***************************

  

  Business Response

  Date: 11/02/2023

  Hello,

  Thank you for reaching out to us.  I'm sorry to hear you aren't satisfied with the time in which  your order arrived.  After revewing your order, I do see it was placed on 10/17/23.  Based on the schedule found in your email confirmation as well as on our website, we BEGIN shipping to your zone 7 in early to mid-October.  We do ship all orders in the order they were recieved starting with orders placed in early March when our preorder sale began.  We do also continue to ship to zones 1-6 as well since they do have a smaller planting window in those colder climates.  Our ship time for current orders is ***** business days based off of the volumes of early preorders we have in our system.  Your order shipped withn 7 business days, before the expected time to ship.  After reviewing the weather in your zip code, your temperatures are currently in the 50's and 60's during the day for the next 10 days, the ideal temperatures to plant Fall bulbs.  Although some nighttime temperatures are colder, it is still OK to plant after a few frosts.  You can plant up until your ground is completely frozen which takes at least 3 weeks of day time and nighttime temperatures below freezing for the ground to freeze.  Since you did recieve your package within the timeframe we ship new orders and temperatures are currently ideal for planting, we would recommend planting these items as you have plenty of time to safely get them in the ground.  Unfortuantely since you have also filed a chargeback on this order, we are not able to offer any further compensation on this order.

  Thank you.

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Thank for all your help and assistance.

  I understand our credit card company will dispute charges. My only reply back to Tulip World is this morning we had below freezing temperatures expected to reach 55 late today. However, pursuant to recommendations from ************************************************* the Land **************** for ********** they recommend to complete all spring flowering bulbs before the end of October. Understanding this, if I may suggest Tulip World note recommended planting periods in each area and plan shipping accordingly.

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 11/03/2023

  Thank you for your feedback.  We base our planting times on the recommendations from our suppliers that have been in the bulb planting business for over 6 generations.  I respect the feedback you recieved from a local university.  We will certainly always take feedback into consideration and make any adjustments based on recommendations from our suppliers.

  Thank you again.

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/2023, I ordered 2 packages of Topmix Salmon Dahlias 2$ **** = $9.24 (there were supposed to be 3 viable bulbs per package but each package had one (1) obviously live and viable bulb; the rest of what was in the package were totally dried up dead stuff.They were supposed to be Topmix Salmon and instead they are bright yellow and I searched their website to see the name of what they sent but could not find anything that matched what I got.I emailed them and got a generic automated response; I tried the online Chat , got no response; I called their phone # and got an answering machine.I also ordered gladiolus that have to wait until spring to be planted - based on the bogus dahlias I got, I dont hold out much hope that the glads will be viable The bad dahlias were $9.24 and the glads were $11.99 plus $u.ot shipping

  

  Business Response

  Date: 10/24/2023

  Hello,

  Thank you for reaching out  to us.  I'm so sorry we haven't had a chance to reply to your messages.  The automatic reply you received when sending an email is just to inform our customers that during our Fall busy season, it may take several days for us to reply.  We are a family owned company with a small staff and it does take a bit of time to reply to all inquiries.  We do our very best to reply in the order we received them as quickly as possible.  We apologize and appreciate your patience in the future.  

  I'm sorry to see the ****** bloomed incorrectly.  We will certainly pass the images you provided to our supplier to correct any further issues.  I have gone ahead and issued a refund of $10.65 back to the original form of payment for the ******.  The 2 packages totaled $9.99 plus the tax charged on this item.  For future reference, please know that we do state in our Grow Guarantee if you do receive items in poor condition, we require images to be sent within 5 business days of delivery.  This can help take care of any quality issues right away before they are planted.  

  Regarding the Gladiolus, unfortunately if they are stored over Winter and not planted upon arrival, we do not cover them under our Grow Guarantee.  Please see the statement below found on our website and also on the back of your packing slip:

  All customer comments regarding our products should be directed to our *************************** either by way of telephone ***************) or email us within the first growing season as defined below*. As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to, poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee. We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. However, we can guarantee that you will receive the highest quality available in a timely manner.

  Storing bulbs requires very specific environmental factors to maintain the vaibility of the products.  Since those factors are out of our control, we unfortunately cannot cover them if they are stored.  

  Thank you and again, I do apologize for any inconvenience this has casued.

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/23, I placed an order (TW-1221601-TWSpring) with Tulip World for 3 bare-root peonies, for a total of $33.61. I have not received my order. **** tracking (#**********************) shows that my order has been lost in transit. I have have contacted Tulip World multiple times via telephone and email, requesting a refund and they refuse to do so. I have provided Tulip World with the tracking report from my local **** office, filed a **** package search and attempted (at Tulip World's request) to file a **** Lost Package Claim. I am unable to file the Lost Package Claim because I have no proof that Tulip World insured my order. I have never had to work so hard at securing a refund. I simply want my money back. I will not accept a store credit, as Tulip World has been horrible to do business with. Upon your request, I will provide all supporting correspondences with Tulip World regarding my order and my efforts to secure my refund.

  

  Business Response

  Date: 08/21/2023

  Hello,

  Thank you so much for reaching out to us.  I'm so sorry to hear you didn't have a good experience with our company.  After reviewing your order, I do see the tracking hasn't progressed since July 4, 2023 and I also do see you did reach out to us on July 27th regarding a delivery update.  Sicne it is clear the package was lost in transit, we should have issued you a refund at that time, there would have been no need for you to file a claim.  I  have not issued a full refund back to your original form of payment.   Please allow 1-2 business days for that refund to post back to the account. 

  Again, I apologize for any inconvenience this may have caused and please contact us directly if you need any further assitance.

  Customer Answer

  Date: 08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received a full refund of my money to my PayPal account.  Please know that I appreciate all that the Better Business Bureau has done to resolve my complaint.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:07/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tulips from this company order # ******* Placed Wednesday, July 5, 2023. I never received this order although it says delivered. I contacted Tulip World July 15th 2023 and was hung up on several times after trying to explain my dilemma. The young lady on the phone sounded as if I was lying about my not receiving my tulips. I have no resolve to this issue. I am out of ***** and waisted time trying to resolve this issue. Buyer beware!!

  

  Business Response

  Date: 07/21/2023

  Hello,

  Thank you for reaching out to us regarding your recent order.  After reviewing the order number you provided, the order is for Lilies and Gladiolus.  The order was shipped the day after it was placed, on July 6th.  An email with tracking was sent to you when it shipped.  Per the tracking link we provided, it does show the package was delivered to a PO locker on July 12 and was ready for pick up at the Post Office.  

  If you need further assistance, please contact us directly and we'd be happy to help!

  Customer Answer

  Date: 07/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you *** update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************

  The package was inside another homeowners mailbox and was dropped.  I now have received my packages.  One note I discovered that *** gives the packages to US ************** so no claim can be filed by customers.  If I had not received my package I would have been out the money.  In the future customers should be provided with the information they that *** not be able to file a claim if package is lost.  

   

  Thanks

  
  

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 sets of dahlias in 2022, ( Natal, and ***** de ******* they sent 2 totally different dahlias, i alerted them of the mistake, they then sent me 2 more this year (2023). I'm having the same issue again. the tubers they sent are not the ones I ordered. so, at this point, I think they are just sending out random tubers. ( bait and switch) I tried emailing them, and no response. if I could write a review on their website. but it won't allow me to. already sent pics of the first batch they sent.

  

  Business Response

  Date: 07/21/2023

  Hello,

  Thank you for reaching out to us and I apologize *********** were not the correct variety for a second year.  Our suppliers package everything for us with the Growers in Holland. Unfortunately since we ship out tubers, we are not able to tell if they are correct upon arrival to our facility.  We are working very closely with our suppliers if mistakes do occur to ensure they are corrected for future orders.  We appreciate the images you provided so we can forward them to the supplier.  I do see that you did email us the images on 6/27/23 in which we relied the same day.  A refund check was mailed to you on 6/28/23 for the amount you paid on the original order in 2022.  Again, we do apologize and are working tirelessly to make sure these packaging errors are corrected.

  Thank you.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: TW-******* I received 3 Blue Valley Monks Hood roots 06/08/2023. I got 3 bags of soil with only 1 root. The other 2 were bags of soil. $30 for this order. I emailed the company twice with no response. I decided to do a live chat (screenshot attached.)Buyer Beware! There are hundreds of other businesses that are honest.I'd like a full refund and absolutely no store credit.Upon request I do have the invoice and screenshots of my attempted emails.

  

  Business Response

  Date: 07/21/2023

  Hello,

  Thank you for reaching out to us.  I do apologize 2 of the packages were empty and that it took a bit of time to reply to your email.  We are a small, family owned company and during our peak time, it can take us a few days to reply.  I do see a reply was sent to you and replacements were sent to you on 6/22/23, delivered on 6/24/23.   If you still need further assistance with the replacements, please contact us directly and we'd be more than happy to help! 

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/30/22 cost over $40 the order was for 2 Black and White tulip bulbs over 12 bulbs each order. Tulips came up this spring they all white. Contacted Tulip world 4/19/23 and informed them with Picture. Tulip world instead of refunding or replacing my order offered me a a 50% credit of a Credit code to use at their store for $19.17. I replied with if you can't get my first order correct why would I order again.

  

  Business Response

  Date: 04/24/2023

  Thank you so much for reaching out to us.  We are so sorry to see the tulips on your order didn't match the description on our website.  We have passed the images you provided to the supplier to help correct the packaging issues in the future.  I do see that the white portion of the order did grow correctly, it was the black tulips that grew wrong.  Again, I do apologize.  Per our Grow Guarantee we generally offer to issue a store ************ in this scenario but we are certainly willing to issue a refund for the items that did bloom wrong.  I have gone ahead and cancelled the store credit and issued a refund for $20.20 to cover the 50% of the packages you ordered that grew wrong.  Unfortunately we are passed the time limit PayPal allows to issue the refund directly through them so we will be mailing you a check to the address on the account.  You should receive that check within the next 1-2 weeks.  

  Thank you and we do apologize again for any inconvenience this has caused. 

  Customer Answer

  Date: 04/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************