Reviews

Review Details

• Review fromMelissa C

  Date: 02/24/2024

  5 stars

  Melissa C

  Date: 02/24/2024

  I have been ordering from Tulip World for years now. The price is amazing and the spring show of bulbs is great too. Any issues I have are addressed in a timely manner.
  

  Tulip World

  Date: 02/26/2024

  Thank you so much for your positive review! We appreciate your loyalty and continued support of our business! We look forward to helping with your gardening needs in the future!

• Review fromTimothy K

  Date: 02/24/2024

  5 stars

  Timothy K

  Date: 02/24/2024

  I've made 9 orders since 2019 and have had been well pleased with all of the plants received except one instance. In that case, I contacted customer support and they provided a refund. I have no problem recommending Tulip World to friends or family.
  

  Tulip World

  Date: 02/26/2024

  Thank you so much for your review and continued support! We take pride in sending our high quality products and offering excellent customer service. We are happy to hear any concerns were addressed quickly through our Grow Guarantee. Thank you again and we look forward to your continued support!

• Review fromDave B

  Date: 02/24/2024

  5 stars

  Dave B

  Date: 02/24/2024

  Excellent I haven't had any problems with the shipping and all the plants I get grow fine
  

  Tulip World

  Date: 02/26/2024

  Hello,Thank you so much for your review! We are happy to hear you have been happy with the service and products you've purchased from Tulip World! We appreciate your business and look forward to helping you with your future planting needs!

• Review fromRandall F

  Date: 12/13/2023

  1 star

  Randall F

  Date: 12/13/2023

  HORRIBLE - and their Customer Service doesn't exist. They source all of their calls to other countries and then you have to repeat yourself three or four times, as they don't understand English. Then to top it off I got "reprimanded by Katie - Director of Operations. Two items arrived - neither of the items were clearly marked so we had no idea what was in what box. HORRIBLE HORRIBLE EXPERIENCE!
  

  Tulip World

  Date: 12/14/2023

  Thank you for your comments. I'm sorry to hear you were not satisfied with your experience with Tulip World. Although we do have representatives located in areas other than our main office in ********* **, they are all highly trained and very capable of assisting customers with any inquiry. We did receive a call from you yesterday but did not find any previous voicemails or emails from you prior to that call. The concern was the bulk items you purchased were not labeled. Our representative had tried to explain to you that the cardboard packaging box did not have any labels to indicate variety that you would need to remove the plastic crates from inside the box to find the label. There seemed to have been a misunderstanding that the crate and box were the same thing but they are not and that is what we were trying to explain to you. At that time, you had used extremely vulgar and inappropriate language toward our representative at which time he had decided to end the conversation. The operations manager did then reach out through email to explain where to find the label and had asked you to send images of the outside of the crate to help us better determine which variety was within each crate. She did also explain that our representatives need to be treated with the same respect we treat our customers. Below is the email thread showing more inappropriate language toward now the Operations Manager as well as what we were asking from you to assist you:On Wednesday, December 13, 2023 at 11:35:07 AM EST, Tulip World wrote: Hello,Im writing in regards to a conversation you had with one of our customer service representatives. I understand he did end the conversation due to the harsh and frankly, unacceptable language you were using toward him when he was trying to help you. As he mentioned, all of our crates have labels on the outside of them. You need to remove the crate from the cardboard box and send us images of that label so we can help distinguish which variety is within each crate. There will be nothing IN the box or crate, it is ON the box or crate. Once we receive those images, we can help figure out which is which. All of our customer service representatives, regardless of where they are located and nationality, are highly trained and more than competent to assist all of our customer inquiries. Our company is located in ********* ********* but we do have team members located in multiple locations. Its unfortunate in this day that this type of business practice is not accepted as all of our team members are a vital, important part of our success. If you cannot contact our company and speak to our representatives with the respect they deserve, then we ask that you find another source for your future bulb needs. Tulip World is a proud Equal Opportunity Employer and train all of our representatives to treat our customers with the utmost respect. We expect the same from our customers. Unfortunately it doesnt seem you feel the same way. Again, please send us the images and wed be happy to help and remember to treat all of our team members with the respect they all deserve. From: Sent: Wednesday, December 13, 2023 10:39 AM To: Tulip World Subject: Re: Order # Go F*ck Yourself! and take me off your distribution list. Who in the actual f*ck do you think you are! I TOLD YOUR REPRESENTATIVE FOUR F*CKING TIMES - there is nothing on the box other than box 1 of 2 or box 2 of 2. NOTHING. On Wednesday, December 13, 2023 at 12:18:31 PM EST, Tulip World wrote: Thank you for your reply. If there is nothing on the side of the crates, please send us the images for proof so we can remedy that on our end.Thank you,From > Sent: Wednesday, December 13, 2023 11:51 AM To: Tulip World Cc: Subject: Re: Order # "Proof" -- your customer service skills are the worst! How about we called on Monday - Tuesday and finally received a callback today -only to have you reprimanded us - wtaf! The boxes only say 1 of 2 or 2 of 2. There are NO other indicators on the boxes of what is what. We ordered the landscape tulips to create a bed of just purple tulips and a bed of the rainbow - that opportunity wasn't presented to us as a result of the packaging. Period.... had it been labeled correctly with which box contained what - we would have been able to identify what was in the box - instead we got one printed invoice.On Wednesday, December 13, 2023 at 01:07:49 PM EST, Tulip World wrote: Thank you for the images. This only proves we sent you 2 boxes. We need images of the CRATES that were within the boxes with the labels on the CRATES, not the boxes. Thank you,From: Sent: Wednesday, December 13, 2023 12:18 PM To: Tulip World Subject: Re: Order #I've already filed my complaint and have filed my credit card dispute.Anything else?On Wednesday, December 13, 2023 at 01:27 PM EST, Tulip World wrote: Just the images of the crates and wed be happy to help!Thank you!Although you did send images, they were again of just the outer box, not the crates. We have yet to receive the images of the crates. Please send them to us directly and we'd be happy to help assist you in finding out the varieties in the crates. We do ask that you refrain from further vulgarities and respond with respect.

  Randall F

  Date: 12/19/2023

  And that, ladies and gentlemen, is a perfect example of what it is like to deal with Tulip World - ***** ** --- she would rather spend her afternoon demonstrating to the world that she is right and the customer is wrong with a nice long-lengthy rambling. Thank you, ***** **, Director of Operations, for demonstrating just that.

• Review fromLisa W

  Date: 10/25/2023

  1 star

  Lisa W

  Date: 10/25/2023

  I placed an order ($76) and still haven't received it as of the writing of this review. They do "pre-orders" so they take your money before the items ship. Their site said that if you needed an earlier shipping date to just ask, but when I contacted Tulip World to ship early they said they couldn't. I explained that my location was an unusual subzone and we would likely freeze earlier than their standard map indicated. Not only did they refuse to ship early, they also didn't even ship at the stated time. Almost a month later they send me a shipping notice, but the tracking showed only a label was created for 3 days before it actually shipped. Meantime, we have snow and lows of 16-20 degrees so I don't think I'll be able to plant the bulbs. I contacted customer service several times and each time they refused to help me, or to cancel the order, or to refund my money. To top it all off, right after I created an account with them I got hit with a bunch of text and email scams - while I can't prove this is related it is highly suspicious. They are not good.
  
  
  
  
  
  

  Tulip World

  Date: 10/27/2023

  Hello,Thank you for reaching out to us. I'm so sorry you were not satisfied with your experience with our company. I do see you placed the order on 9/9/23 for some Fall planted bulbs. We do provide a shipping schedule in your confirmation email as well as on our website. We do ship during the proper planting time for each zone. Taking payment when the order is placed during our preorder sale does reserve those items for you to ship during the proper time. We do accept ASAP requests up until we begin shipping our Fall planted items. This is to ensure orders to colder climates and customers that placed their order when our preorder sale began in early March take priority. Once we begin shipping, we no longer accept ASAP requests. Unfortunately I am not showing any communication through our live chat, phone records or emails asking for an ASAP shipment. Our schedule does also indicate when we BEGIN shipping to each zone. The actual ship date will be determined by how many orders were placed before yours by your zone as well as in colder climates than your zone 6. Your zone did begin shipping in early October but based on the order date, it was shipped on October 24, 2023 via ***** The tracking indicates it will be delivered Monday, October 30, ****. The labels are created when we have the package to ship. We have our carriers pick up packages multiple times a day. Once they scan it in their facility is when the delivery date is updated. If they have high volumes of orders to scan, it can take up to 48 hours for the tracking to update. Again, I do apologize for the confusion with our shipping schedule. We try to be as clear as possible on our website regarding when orders ship. We do recommend if you would like to receive your order earlier to please place the order earlier during our Preorde so we can accomodate any earlier shipping requests. Once we start actively shipping, we do want to make sure we are staying fair to those customers that have a smaller window to plant in cold climates and those that placed their orders early Thank you.

• Review fromChristine G

  Date: 10/25/2023

  1 star

  Christine G

  Date: 10/25/2023

  I ordered 5 packages of bulbs in the fall. I find out one is not available until Spring so I cancelled the one pack of lillies. The company shorted me $1.79 for restocking. Restocking what they were out of stock. Out of the 4 packs they sent I had 15 rotted tulip bulbs. I emailed the company and never got a reply. Plus they took my money the minute I ordered and did not ship my order for a week.
  

  Tulip World

  Date: 10/30/2023

  Hello,Thank you for reaching out to us. I'm sorry to hear you are not satisfied with your experience with Tulip World. After revewing your order, I do see you did place an order for lilies that is labeled as Spring pre-order on our website. Per your request, we did cancel those items and refunded $17.46 back to your original form of payment on 10/16/23. The price on that item was $19.25 but since you did receive 15% off your entire order, the refund amount was the regular price minus the 15% discount resulting in the $17.46 refund. This wasn't a restocking fee at all, this was the price you actually paid for that item with the discount. When you placed the order, the items were all marked as Fall preorder on our website. We do require payment at the time the order is placed on all preorders to ensure those items are reserved for you. Without payment, we are not able to reserve anything. You placed the order on 10/13/23 and we shipped on 10/18/23. Our current ship time is **** business days after an order is placed due to high volumes of preorders we received which did begin in early March. Your order shipped well before our normal shipping timeline.I do also see you did provide images for some of the tulip bulbs that arrived in poor condition on 10/24/23. We are a small family owned business and during our peak time, it can take a few business days for us to reply to all emails. It looks like you should receive a response to your email early this week with a solution we can offer per our Grow Guarantee.Again, I do apologize for your experience and we will reply to you directly regarding the tulips you recieved in poor condition.

• Review fromDebra S

  Date: 08/22/2023

  1 star

  Debra S

  Date: 08/22/2023

  I know better than to order from an unknown company without checking reviews first, but I really wanted a certain variety of clematis and Tulip World had them, so I jumped. And now they've cheated me, so add me to the long list of customers they've cheated. When I bought my clematis and other flowers from Tulip World, I naively thought I'd be receiving LIVE plants. Silly me- they only sell dead plants! Even though I planted the starts the minute they arrived, only one has grown, and it's struggling. I contacted TW a couple weeks in about the dead plants, and they told me that they sent plants in dormant conditions, so it take 6 to 8 weeks to see growth. Well, what a bunch of baloney. They only tell you that because then it gets you past their refund time period. Except I have a paper trail (email trail), so their lies won't work. Bummer for them! They are now offering me a "gift certificate" for the money they owe me ($40.77), but why would I want more dead plants from TW? I mean, seriously? Read your own reviews, TW, it seems all you send to your customers is dead plants! I don't take being cheated lightly, so unless they refund the money I am owed for their dead plants ASAP, I will continue to fight for my rights to a refund, as stated on their website. This company should be filed under "S" for SHADY!
  

  Tulip World

  Date: 08/23/2023

  Hello,Thank you for reaching out to us again. Per our Grow Guarantee which we have provided below, we do not offer refunds for items that fail to grow. There are many environmental factors when planting items that can effect the success of the bulbs and roots that are out of our control, such as soil conditions, lighting, planting techniques, watering, temperatures, etc. We guarantee that the items will arrive in viable condition. If items are viable and planted and the items fail to grow, it is likely then due to one of those factors out of our control which is why we issue a merchandise credit. You the can use the credit to try to same item again or another item that is better suited to your environment. If an item does arrive in poor condition, we do require images to be sent within 5 business days of arrival. If the item is not viable and no longer available, the item would then qualify for a refund back to the original form of payment used on the order. Since the items did arrive viable and still failed to grow, the order only qualifies for a merchandise credit. If it had arrived in poor condition, you would still receive the merchandise credit as your refund since that was your original form of payment. We do provide our Grow Guarantee on our website at any time before and after a purchase is made so all customers are clear of our policies and what to expect if an item fails. We also have the Guarantee printed on the back of your packing slip as well for all customers to review once an order arrives. Our policies are very clearly laid out to avoid confusion and since they are available at any time to review, this does mean we are not cheating our customers at all, simply following our policies as stated on our site and on your packing slips. Please see the highlighted portions below regarding our Grow Guarantee directly from our website that pertain to your current situation:All customer comments regarding our products should be directed to our *************************** either by way of telephone ***************) or email us within the first growing season as defined below*. As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to, poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee. We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. However, we can guarantee that you will receive the highest quality available in a timely manner.If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery.If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the item is not viable. If the item is no longer available, a refund will be issued in the amount paid for the item.Failure to Grow Tulip World provides planting instructions and requirements needed for each item on our website. Please refer to each items page to ensure the item(s) purchased are best suited to your individual growing conditions and climate. If an item fails to grow, please contact our customer service department during the first growing season*.Our representatives will work with the customer to help determine the cause of failure. This investigation may require the submission of images and/or the unearthing of the items. If the failure to grow is due to poor quality control, merchandise credit will be issued in the amount paid for the item less shipping costs.If an item that fails to grow is part of a collection or bulk item, a merchandise credit will be issued for the same portion of the amount paid for the item.Seeds are not covered under our Grow Guarantee.We do not offer refunds for items with failure to grow.Our policies were followed per our Grow Guarantee as indicated above. The merchandise credit you received is not cheating you, its our policy. Please review our policies again in their entirety on the link below and let us know if you have any further questions: ********************************************************* Thank you.

• Review fromNicholas B

  Date: 08/04/2023

  1 star

  Nicholas B

  Date: 08/04/2023

  I should've known by the 1 star rating here to stay away. This company charges for items and hopes you won't notice. They don't refund you until you reach out to them, even though they admittedly didn't have the item in stock. The item is currently still on their site as in stock. Don't order from them. Customer service was TERRIBLE. They admitted they did something wrong but did nothing but refund the item. Any other company would apologize and do some type of credit or refund the whole order as this isn't the experience any customer should have. I as the customer shouldn't have to look over my order, and request refund for items not sent, you as the business should check the order and refund when you don't ship an item. SHADY SHADY SHADY. I've also ordered clematis from them that were dead on arrival. The company has no quality control, and no etic.
  

  Tulip World

  Date: 08/08/2023

  Hello,Thank you for reaching out to us. I apologize you are not happy with the service you received on a recent order. After reviewing your order, I do see you did reach out to us via chat stating an item in your order was missing. Unfortunately there is occassionally human error that *** occur when an order is being picked. This is not intentionally done and unfortunately we are not aware an item is misisng from the package until the customer notifies us after delivery. Generally, is an item is still in stock, we ship out the missing item right away. If the item is out of stock, we just go ahead and refund. After reviewing the chat transcript, I'm not sure why the refund was given and not reshipping the missing item since it was still in stock. Your concern was addressed with the staff to correct in the future after you had also emailed your concerns. Management did decide as an apology for the inconvenience, a replacement was shipped to you free of charge for the missing item. It was shipped out on 8/7/23 and is expected to be delivered 8/10/23 via ***** Again, I apologize the item was missing and not reshipped. We are always looking on ways to improve our shipping and customer service procedures so any feedback does help in that process. We are a family owned company and unfortunately human error does occassionally occur when picking orders. As with all orders, we always recommend reviewing the order and reaching out if there are discrepancies. We will do whatever we can to correct any errors made on our end. In regards to items that arrive in poor condition. We do state in our Grow Guarantee on our webiste and also on the back of your packing slip to send images to our email if you ever have any concerns with the viability of an item upon arrival. We will review the images and certainly find a solution if the item(s) are not viable. Again, I apologize. I do hope the refund and the missing item sent to you free of charge is accepted as an apology and we will continue to work on improving our procedures in the future.
  

  Tulip World

  Date: 08/08/2023

  Hello,Thank you for reaching out to us. I apologize you are not happy with the service you received on a recent order. After reviewing your order, I do see you did reach out to us via chat stating an item in your order was missing. Unfortunately there is occassionally human error that *** occur when an order is being picked. This is not intentionally done and unfortunately we are not aware an item is misisng from the package until the customer notifies us after delivery. Generally, is an item is still in stock, we ship out the missing item right away. If the item is out of stock, we just go ahead and refund. After reviewing the chat transcript, I'm not sure why the refund was given and not reshipping the missing item since it was still in stock. Your concern was addressed with the staff to correct in the future after you had also emailed your concerns. Management did decide as an apology for the inconvenience, a replacement was shipped to you free of charge for the missing item. It was shipped out on 8/7/23 and is expected to be delivered 8/10/23 via ***** Again, I apologize the item was missing and not reshipped. We are always looking on ways to improve our shipping and customer service procedures so any feedback does help in that process. We are a family owned company and unfortunately human error does occassionally occur when picking orders. As with all orders, we always recommend reviewing the order and reaching out if there are discrepancies. We will do whatever we can to correct any errors made on our end. In regards to items that arrive in poor condition. We do state in our Grow Guarantee on our webiste and also on the back of your packing slip to send images to our email if you ever have any concerns with the viability of an item upon arrival. We will review the images and certainly find a solution if the item(s) are not viable. Again, I apologize. I do hope the refund and the missing item sent to you free of charge is accepted as an apology and we will continue to work on improving our procedures in the future.

• Review fromJodi W

  Date: 08/03/2023

  1 star

  Jodi W

  Date: 08/03/2023

  I made my FIRST & ONLY order during the summer sale - placed a large order of lily bulbs & freesia - I do flower arranging & was excited 2 get a great deal on some bulbs. I shouldve known, however, that there's no such thing as a DEAL! I ordered on 7/25 & on 7/26 it shipped. On 7/27 I questioned why it was shipped in the middle of July - Typically bulbs are shipped in spring & fall for zone 4). After I was reassured by "Rose *." on 7/28 that my bulbs would be perfectly fine to plant, they showed up via USPS on SATURDAY, 7/29. After seeing the condition of the bulbs, I placed a call on 7/31 to explain the poor quality & I wanted a refund & return label to send them back (at this time I didn't open any of the packages, but a few plants had broken THRU the plastic bags, so I started to see the quality of the bulbs). I was told that Id have to pay for shipping & I had 10 days to ship it back. I opened the packages & what I found REALLY angered me - I was taken advantage of! ENTIRE PACKAGES OF BULBS were all growing in curls in ALL directions - these bulbs weren't going to produce ANYTHING! As I opened more bags, I only found 1 BULB that hadn't grown out of control! These bulbs weren't stored properly so they've become nothing more than trash! I've worked with greenhouses & owned a floral shop for over 40 years - I know what TRASH looks like & NO company should be allowed to sell a product like this! On 8/1 I emailed Rose *. again, sending her photos to show her the quality of the product that I received -no response. On 8/2 I AGAIN emailed Rose *, sending her more photos - again, nothing! Tulip World brags about their 100% Guarantee - this is FALSE ADVERTISING - even with the photos that I gave them, they STILL won't stand behind whats PLASTERED on their website! Today, 8/3 I spoke with Sam & he said that they would give 75% of my money back if I return them but they WONT pay for shipping!
  

  Tulip World

  Date: 08/04/2023

  Hello!Thank you so much for your review and I'm sorry to hear you were not happy with the conditions of the bulbs when they arrived. As you mentioned in your review you did place the order for items that were part of our Summer **** which means all items were on Clearance. Those items on our page have a bright yellow highlighted note under the prices stating *SHIPS NOW FOR IMMEDIATE PLANTING*. Although it is late in the season, these items still have time to successfully grow in many areas. Per our Grow Guarantee on our website and also on the back of your packing slip, we do ask that any items that arrive in poor condtion be photographed and sent to our email within 5 business days so we can help determine if they are viable or not. We do state we do not want the items returned to us at all, just the images. If a customer doesn't send images and decides to ship the items back to us, we will reimburse any shipping charges incrued to send them back if they are indeed not viable. Again, we do ask for the images instead so the plant material doesn't spend extra time in transit to arrive possibly causing more damage. I do see the images were sent and a reply was also provided via a phone conversation on 8/3/23. Many of the items you sent images of were viable and we offered instructions to you on how those should be planted. We did offer a refund for the items that were in poor condition which did equal to 75% of what you ordered. Since some of the items were viable, if you choose to return them, you would need to pay for the shipping to send them back to us since you are changing your mind, as stated in our Grow Guarantee. The items in poor condition will be refunded and if you choose to send the viable items back to us, we will be happy to refund those as well once they arrive to our facility.

• Review fromViolet J

  Date: 06/29/2023

  1 star

  Violet J

  Date: 06/29/2023

  Why won't you reply to my emails? What's happening to your quality control? I've received plants with infestation of gnats. I've received dead plants, no of my plants are blooming. You did send me a replacement but it was one of the plants that was infested with gnats. I would like a full refund on on both orders.
  

  Tulip World

  Date: 06/29/2023

  Hello,Thank you for reaching out to us. I do apologize for the delay in responding to our emails. We are a small, family owned company and during our peak season, it can take several days for us to reply since we do reach out in the order the emails were received. I do apologize the items arrived in poor condition. We do take pride in sending our quality products and if there are some issues with the quality, we certainly will do what we can to correct those concerns. Someone from our customer service team will reply to your email by the end of the business day today. Again, I apologize for the delay, we are working as quickly as we can through all of our customer contacts.