Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

• 

  First Data Merchant Services, Inc.

  750 La Playa St San Francisco, CA 94121-3262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of ********************, a cherished family-operated restaurant located in ***********, ****. For the past seven years, we have relied on the Clover POS system to manage our transactions smoothly. Recently, however, we encountered a sudden and distressing issue: Clover has unexpectedly withheld $4,903.90 from our account. Their justification is that they overlooked collecting a monthly subscription fee from us since May 2020, spanning four years.I am baffled by how a corporation as substantial as Clover could overlook such a critical financial detail for such an extended period. To compound the issue, they opted to demand this accumulated sum in one lump payment without any prior notification to us, the affected business.Regardless of the circumstances or reasons behind their oversight, the responsibility for this mistake lies squarely with Clover. They must rectify this error immediately and return the funds they have erroneously withheld from our account.I kindly request your assistance in resolving this matter promptly.

  Business Response

  Date: 08/05/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that you have a past due balance of $5547.99 (through July) due to Clover Market App.  The funds that were held is what was due at the time the *** (Revolving Payment Plan) was placed on the account.  The account still has a balance due.  You will need to contact Customer Service at **************.

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still not able to login with the app. This is getting ridiculous. We are the customers and we can't even access what ********************** we have and see it. This is ridiculous. Seriously everyone that works for this company needs to be kicked out of their bank account apps and see if they don't like it. It's super annoying to click login 80 times and nothing happens. I'm getting sick and tired of restarting my phone because they can't make a decent app. They need to have their ratings dropped till they improve the app. This is God **** ridiculous. Most people's lives revolve around knowing how much money they have. Yet for some reason these jackasses don't want to allow us to see our money. That's what this bank needs to realize is it's our money. Without us they have no money. I want access to my app so I can see what's going on when I need to. I shouldn't have to click login 80 times or start troubleshooting the app. They need to fix it and issue and update. If they don't I will refuse any answer they give back as a solution. I want the app fixed it's not that hard to program. Pay for people who can actually do it. I'm seriously tired of this c*** This is the last time I will report it. If not I will put my money in a different bank. One that actually works for its customers. Then I'll keep making these ******************** reports to drop your rating. I'm tired of companies getting away with not doing what they are supposed to be doing.

  Business Response

  Date: 07/29/2024

  **************,

  We had received your previously BBB complaint #********. We attempted to call you several times to assist however was unable to reach you. On 7/8 and 7/10 voicemails were left for you, on 7/17 your voicemail was full and we were unable to leave a message. We do not show at this time, we have received a callback from you. In order to assist we need to speak with you. Please contact us at  ************** opt 2 . 

  Thank you, ******

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on disability leave from the state of ********** from my work. I had surgery for cancer. I waited over 6 weeks to get the money from the state. It was actually the state assemblyman that helps me get the money because the state drug their feet. By the time I got the money the state put $6,000 on my card. I have no idea what they were putting monthly. I am locked out of my money network card. My balance was over $2,000 and this company has locked me out of my money. There have been vicious screaming matches over the phone they won't tell me why they block me out they asked me ridiculous questions to verify me they have phone numbers that don't belong to me they don't have proper phone numbers and they ask me the amount the state put on my card and I have no idea. It's a vicious cycle I have called the assemblyman and they're trying to get the monthly payment amount that was put on the card at the time. More importantly I I'm starving and I can't pay my rent and I can't buy gas to get to work because these ugly idiots have locked my card. When you call the toll free number you get dirtbags in

  Business Response

  Date: 08/15/2024

  Dear ****************,

  Thank you for contacting us regarding issues with your Money Network card. While we apologize for any frustration caused when contacting customer service, we have reviewed the calls and we believe our agents have acted professionally and properly. We have received the documentation you have provided and based on that we have removed the hold as of July 31, 2024.

  If you have any additional questions or concerns, please contact **************** at **************.

   

  Thank you, ******

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] The hold was inappropriately put on my account. I was picked on as a disabled senior citizen. Yes the hold is removed and the investigation to the fraud is active. I will never call the customer service again because of the treatment I received. Unfortunately the senator and the assemblyman cannot call with me because they are treated poorly and chastised by your agents as well. This is ugly bias retaliatory customer service as everyone speaks of on the web, not only I.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company first data, we used their pos machine for while. And since last year they double charge me the machine fees. I have been called them and their sale *** to solve problem. They always tell me will call me back, but they never do anything. In the beginning of May 2024, I called the sales ***. ** said fxxk you and your family. Dont call me any more. Then I change a new company on 22nd May 2024 and call First data to cancel everything. On 23rd May 2024, I got a call back for confirmation of cancellation, and I asked the people if I will get some fee charge? They told me no, and they said in 3 business day they will send return label for the machines to my email. And after hand up the phone, I received a confirmed email that for cancellation. Unfortunately, on Jun and July, they dont send me the return label and continue to charge me. I called my bank to cancel the charge. Today they sent me to the collect agency. And I try to contract them. After many hours waiting on the phone. The problem is still there. Looks like they dont want to solve the problem they just want to rob my money. Please help me.

  Business Response

  Date: 08/26/2024

  Thank you for bringing your concerns to our attention.  We understand that a Sales Manager connected with you to discuss your concerns and learned that a billing issue was the root cause of your complaint.  Our records reflect that your business was signed up for a new lease with new equipment and you were double billed for a new rental, which the Sales Team did not set you up with.  The new lease *************** was disposed in your favor on 5/31/24.  We do apologize for any inconvenience this may have caused in taking longer to resolve and to refund your account back.  If you have any further questions, please contact First Data Global Leasing (FDGL) at **************.

   

   

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is what my unemployment funds get deposited into. On 06/27/2024, I made a withdrawal of $1,600 out of the account, to my personal banking account in ************ That money still has not shown on my personal bank account.I emailed the company a dispute form on 7/08/24, and they still have not responded (email is attached).

  Customer Answer

  Date: 07/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data Merchant Services has repeatedly billed my company (now out of business) for services not rendered and/or equipment that was returned and no longer used by my company. They continue to bill me for services that are not being rendered or equipment that we have returned. They are committing fraud at this point. My staff and I have talked to numerous people over numerous companies, and have been told this situation has been resolved. I will not be paying any additional fees to Data Merchant Services, and expect a refund of fraudulent charges made over the past ***** months. The most recent statement from "Clover" and/or "First Data Merchant Services"indicates that I continue to be billed for equipment that was long ago paid for with a lease, and that also has been returned to this First Data Merchant Services.

  Business Response

  Date: 07/19/2024

  Thank you for bringing your concerns to our attention.  In order to assist, please provide your merchant number (MID), business information and associated lease number.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 6/5 I TRANSFERRED MONEY FROM THE MONEY NETWORK CARD TO MY PERSONAL CHECKING ACCOUNT WITH AMERICA ***** CREDIT UNION IN THE AMOUNT OF $1,843.38. THIS MONEY WAS NEVER DEPOSITED INTO MY AMERICA FIRST ACCOUNT. ATTACHED IS A LETTER AND BANK STATEMENT SHOWING I NEVER RECIEVED THIS MONEY. I FILED A COMPLAINT WITH MONEY NETWORK AND THEY SENT ME THIS LETTER. I AM APPEALING. I WANT MY MONEY.

  Business Response

  Date: 08/02/2024

  Thank you for contacting us with the stated concerns. 

  We show this transfer was completed successfully on our end.We do not show any reversals or returns on the account.
  
  Transfer was made to a checking account via the Web with the following information
  
  Routing number: *********
  Account number: ************
  Receiver name: ***********************************
  Trace ID: ***************

  You would need to contact your bank and provide the Trace ID for their research. 

   

  Thank  You, ******

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I demand that you reverse this ACH transfer immediately and credit it back to my money network account. The recipient of the account you sent it to is not me. I have never had a checking account with *****************. Nor have I ever lived in ******** 
  
  [Please type your response here.]
  
  Regards,
  
  *********************************

  Business Response

  Date: 08/22/2024

  Thank you for bringing your concerns to our attention. We show the transfer successfully completed. You will need to contact the receiving bank to try and get the funds back.
  
  The transfer was sent to a checking account via the web with the below information:
  
  Transfer date: 06/05/2024 
  Transfer amount: $1843.38 
  Routing number: ********* 
  Account number: ********3167 
  Receiver name: *****************************;
  
  As it is past the timeframe for a reversal to be submitted and you will need to contact the receiving bank and provide the following Trace ID: ************** to locate the funds.  If you have any additional questions or concerns, please contact **************** at **************.

  Thank you,
  Fiserv

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,We are writing to formally request your mediation services to resolve a dispute with Shopify regarding an unauthorized hold on funds.On April 16, 2024, we received a notification from Clover, First Data had placed a reserve hold on our account in the amount of $2622.65. As of today, July 19, 2024 this hold has been in place for over 90 days.According to Texasconsumer protection laws, funds held by a business should be released within a specific timeframe. We believe this extended hold is a direct violation of these regulations.We have made repeated attempts to resolve this issue directly with First Data. Unfortunately, our calls have either been disconnected or transferred to departments unable to assist.We are hopeful that your intervention can help us recover our funds and ensure compliance with consumer protection laws.Thank you for your time and attention to this matter.

  Business Response

  Date: 07/26/2024

  Thank you for bringing your concerns to our attention.  Our records show the account experienced an increase in chargeback activity and decision was made to secure funds during the review as the merchant proved to be unsupportive of the processing and the incoming disputes, and terminated the relationship.  The account was closed 3/22/24.  We show that $848.67 was already released from reserve on 3/20/24 via ACH and the remaining reserve of $654.30 was released on 7/19/24 and deposited to the *** on file on 7/20/24.  Please note that due to fees ACH rejecting and chargebacks, the reserve was depleted.  There are no remaining funds in reserve.

   

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  A deposit in the amount of $848.67 that was not received on March 22, 2024.
  While I can confirm a partial release of funds amounting to $654.30 on July 20, 2024, as indicated in a letter dated April 16, 2024, the reserved balance listed after March 22, 2024, is $2622.65.
  I kindly request the immediate release of the remaining balance of $1968.35. Additionally, I would appreciate receiving a detailed balance ledger outlining all holds and disbursements since this information is currently unavailable to me.
  Thank you for your prompt attention to this matter. 
  
  Regards,
  
  *************************

  Business Response

  Date: 08/15/2024

  **************,

  Thank you for reaching out with the stated concerns.

  $848.67 was released on 3/21/24 minus fees of $7.38, you should have received a deposit of $841.29 on or around 3/21 or 3/22/24. The remaining balance held on 3/22/24 was $918.12. 

  3/22/2024 the balance was debited fees of $15.82, 3/28/2024 a chargeback was received for $400.00, chargeback fee of $25. Total debits $440.82.

  4/8/24 there were two deposits to the reserve of $37 and $140. Total of $177.00.

  Total amount held was $918.12 plus $177.00 is a reserve amount of $1095.12. Total debits $440.82, leaving a balance of $654.30 which was released to you on 7/19/24. Per your BBB complaint this amount was received. There are not further funds on hold. At no time was there a holding balance of $2622.65. If you have a letter which states on 3/22/24 there was a balance of $2622.65 please provide a copy for review. 

  Thank You, ******

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  I am requesting a formal ledger detailing account balances and fund disbursements. Additionally, all chargebacks have been resolved in our favor, rendering the $400.00 amount inaccurate as the provided notice date precedes the deposit date listed in your response.
  Regards,
  
  *************************

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small business and using clover system for cash and credit transactions. On June 15, and June 16 I did not receive my credit card transaction deposit total of $405. I have been calling since and just been getting a run around. I was told I had to wait 24 to 48 hours, told it was in collections, I have been transferred to 5 departments with no reason of why I have not received it. I also was told by the collection department that I do NOT have anything in collections.

  Business Response

  Date: 07/26/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that a Revolving Payment Plan (RPP) was placed on your account due to the ******************** Capital Cash Advance that you have signed for your business.  Account *************** still has a balance remaining to be owed on the cash advance.  Please note that Clover Capital is not a loan. Its an advance of funds based on your future sales.  You will need to contact Clover Cash Advance at ************** for further assistance.

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 4 ******* parts off public surplus and I bought it with my account on ********************************************* and this is my paycard and the transaction happened on June 3 & 4th. One transaction was for ***** on june 3rd 2024 and the next transaction was on juine 4th 2024 and the amount was ***** and the money network company said they were going to refund me my money sense public surplus had already refunded the money. Then they wrote me a check with a check number and now when I call them they try to put me under all these security checks and B.S in order to tell me how long it was going to take with my refund. They hung up the phone numerous times and given me a bunch of unfair security checks instead of answering the questions. So no money in my account and no money in a form of a check for the refund of ****** So there stealing money.

  Business Response

  Date: 07/24/2024

  ****************,

  Thank you for contacting us regarding the stated concerns with Money Network. 

  A check was sent to you on July 3, 2024. Please see a copy of the check which was showing as cashed on July 17, 2024. 

  We believe this issue has been resolved however, if you disagree or have further questions please contact us to discuss. 

   

  Thank You, ******