We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Equipment

First Data

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Equipment.

Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 583 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This corporation is a prepaid debit card business where the *** deposits money of disability. They scam people by letting hackers empty out of bank cards. They have a system with two step authentication and last night my money was stolen from my prepaid card and i never received a code from anywhere, my bank card was with me at all times. I asked for a dispute and a refund and they said it might take up to 90 days. I am not the only one with this problem and i am not the first one that has money hacked out of their account. It will be helpful if the BBB reaches out to them so we can get paid back for what they are stealing because I am not the only one this has happened to. As soon as i reported it to them they cleared out my account and all transactions to not leave any trace or proof. I think they are the ones stealing our money and if theyre not they better give a refund for the dispute I just opened up. Or Ill keep reporting them with you guys

      Business Response

      Date: 07/15/2024

      July 15,2024
      *************************
      *******************************************************************************************


      RE:BBB Complaint ID: ********

      Dear ********************,

      Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,637.97 on July 12, 2024.
      If you have any additional questions or concerns, please contact **************** at **************.


      Thank you,
      Fiserv

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint March 19th 2024 stating that money was stolen from my money network card they said they had up to 90 days to process the complaint it has been well over 90 days I gave proof that the money was stolen and they don't want to handle the situation because it concerns my daughter. I've been calling the past 3 months then once the 90 days was up I've been calling at least once or twice a week they decided to deny giving my money back because it might be a whole different situation than civil since it involves my daughter. I have proof through text messages that it was stolen.

      Business Response

      Date: 07/18/2024

      ******************, 

      Thank you for reaching out with the stated concerns. We have reviewed your dispute and the claim has been denied for the following reasons: 

      The cardholder has prior undisputed activity with the disputed merchant METAPAY.
      Prior undisputed transfers/pay that involved the same recipients of the disputed transactions.

      If you can provide any new or additional information we would be happy to review again. If you have any questions or would like to discuss further please contact Money Network customer service at ************.

       

      Thank You, Fiserv

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have only had my account for a couple of months and had been being charged $20/month, but all of a sudden I was charged $120.00, with no warning. I sat on the phone for hours getting transferred because "no one could help me with this". I have been trying to cancel my account and get a refund and just keep being given the run around and having excuses made.

      Customer Answer

      Date: 07/08/2024

      Please see the attached agreement.

      Business Response

      Date: 07/17/2024

      Thank you for bringing your concerns to our attention.  We understand you spoke with an Agent to discuss your concerns and as a result, they refunded the $99.99 ****************** Fee along with $60.00 in overdraft fees. If you have any further questions, please contact MiCamp Solutions **************** at **************.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam they called first and said there was billing error. They knew my info of who i have already have for my credit card machine and asked for the last month statement then promissed i was over billed and sent me some long contract to correct it. which included a new free terminal then it was 15 a month that comes out of the fees, thats not free. I called my provider and they knew nothing of it. They are lieing and scamming people to switch and most likely not even save money. They are also presenting them selves as cctpd but the comapny is FIrst data merchant services llc but website is merchants.fiserv.com a completely different comapny with a different number. The contract was sent yesterday. The intial hook phone call was last week not sure what day.

      Business Response

      Date: 07/16/2024

      Thank you for bringing your concerns to our attention.  In order to assist, we are needing further information.  Do you have a current merchant account? If so, please provide MID.  We cannot locate any current account under North Bend Automotive.  Please provide copy of contract.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      App does not work and there website does not allow you to log in. After being aware of these issues Money Network has taken no action to correct these issues and offer the services they claim they offer

      Business Response

      Date: 07/17/2024

      ****************,

      Multiple phone attempts have been made to reach you however, we have been unsuccessful. Messages have been left for you but we have not received a callback. An email was sent to July 12,2024 requesting a convenient data and time to reach you but we did not receive a response. 

      If you still require assistance please contact **************** at **************.

       

      Thank You, ******

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My correct address is ******************************************************************************The California *** put my Unemployment Benefits on the Money Network card. My card keeps getting declined. The *** loaded $2047.00 on this card around April 2024. The first $1000.00 was approved. My card was originally declined at first for the second $1000.00. Later that week, I was approved to withdraw the second $1000.00. My card keeps getting declined for the last $47.00. I have called the California *** and ********** where I withdrew funds, and Money Network about not being able to get my *** unemployment payments from Money Network. I believe that Money Network is holding onto my unemployment benefits. I told the *** representative that I would have received my unemployment benefits if they had mailed me a check.My Money Network card number is ******************* expires 10/27

      Business Response

      Date: 07/17/2024

      ******************,

      Thank you for reaching out with the stated concerns. 

      When you withdrawal funds there is a fee of $1.00 assessed. When attempting to with the funds you need to take into account the fee along with the withdrawal amount. The declines were a result of not having enough funds to cover the withdrawal plus the fee. 

      We show a withdrawal of $27.00 on 7/15/2024. The remaining balance on the account is $19.00. You next attempt should be for $18.00 plus fee of $1.00 which will then bring your balance to zero.

      If you have any additional questions or concerns, please contact **************** at **************.

      Thank You, ******

    • Initial Complaint

      Date:07/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I am writing this to complaint the mishandling on the issue regarding the chargeback from FirstData because one of our customers filed a dispute.This occurred on June 19th and this customer made 2 purchases the 1st at ****** and the 2nd at 1:40PM.Then after that she filed a dispute saying she didnt get what she pair for at 12pm in our store, however, we open at 1pm actually. The purchase she filed was the 2nd purchase of $30.50 which was the ****************** she paid In-Person with me working on that Wednesday. We have CCTV to back it up.I have explained to the credit card processor that we have the footage showing she had taken the cushion with her. However, they still proceed the chargeback for this customer regardless of our explanation. This is to prove that they did this in purpose/in flavour of this customer. Please help me with this case even I understand it is $30.50 but, this is not fair and seemed like a scam, if anyone can do this with a larger scale then all businesses will face the same problem.Thanks

      Business Response

      Date: 07/25/2024

      Thank you for bringing your concerns to our attention.  It is our understanding that you were contacted to discuss your concerns and as resolution, a refund was offered to cover the transaction that was lost totaling $30.52.  The refund was submitted and please allow 5-7 business days to be deposited to DDA on file.

    • Initial Complaint

      Date:07/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MID: ************, device: **********.You guys keep on charging me ridiculous amount of fees, and than for 3 months i called to update my bank information since the old bank account was closed ending in 8649 and was not done so until July 3rd, 2024 three months later, and than all of the sudden no transactions are found yet I am still being charged fees, but where is my money ? I made an amount of $713.03, and have not seen that money on any account. I want to closed my account and get refunded all of those fees, and my money. Plus customer ******************** is terrible.

      Business Response

      Date: 07/22/2024

      Ms. *******,

      Thank you for reaching out with the stated concerns.

      We show two merchant accounts for you, ********************** number 526342637885, was closed on 7/11/24. Last batch received was 6/20/24 in the amount of $115. 

      You also have merchant number 526262585882, which is an open active account currently processing and being funded to a bank account ending in 9479.

      If you are unhappy with the fees please contact customer service at ************** and request a rate review. An agent will review your rates/fees to see if they can offer an adjustment to fees or another rate plan for you. 

      Thank You, ******

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't log in to see how much Money I have. I can't even see if I got paid. Every time I try to log in it goes back to the sign in screen. When I try to use the website it just gives me some radprotect thing and doesn't stop. I literally got paid yesterday but I can't check my account because it won't let me sign in period. My account information is right the app just doesn't work. I'm not wasting my time on the phone talking to someone that won't get anything done. There needs to be a executive contacted about this. Block money network employees from accessing their paychecks or make them use the app and I bet things will improve. I need to know how much so I can switch to some other places with an app that actually works. I'm off Friday I will withdraw all my money from their and close that account because I'm so tired of this. I googled on the internet just to see if someone else has the same issue and everyone does. Why they haven't fixed it shows they don't care. They need to be punished for s******* with people's money.

      Business Response

      Date: 06/28/2024

      **************,

      We apologize for any difficulties you have experienced when trying to log into the the website or app. The current balance available on your card today, 6/28/24, is $437.91. Please keep in mind that could change based on any purchases or holds pending processing.

      Your card may also be used at an ATM to withdrawal funds or check balance. 

      Thank You, ******

      Customer Answer

      Date: 06/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The app should allow us to see our balance. Just saying we can use an atm is a stupid answer. Why is it everyone else can make an app and it works. I haven't been able to see my balance for literally days. I need to be able to pay for my classes and put money into my savings account. Clearly ********************************************* doesn't care about the people. I'll be looking into a new bank because of this. Their app reviews are terrible and people say they do nothing to fix the app. This is CLEARLY an example of this. 

      Regards,

      *************************

      Business Response

      Date: 07/03/2024

      **************,

      We apologize for any frustration. It sounds like you are able to log into the app however you are unable to view your balance. Please contact Money Network **************** at ************ for assistance with the app and navigating.

       

      Thank You, ******

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First data merchant services has been charging me and taking money from my business account without authorization. I dont even use their services

      Business Response

      Date: 06/28/2024

      Thank you for bringing your concerns to our attention.  In order to assist, please provide your merchant number (MID), business information and description on your bank statement.

      Customer Answer

      Date: 06/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***************************

    First Data is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.