Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

• 

  First Data

  2300 Palm Beach Lakes Blvd Ste 310 West Palm Bch, FL 33409-3310

• 

  First Data Corporation

  4000 Coral Ridge Dr Coral Springs, FL 33065-7614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/2024 someone hacked into my Edd money network account and took $858.79 out of my account and left me with nothing. I was not notified of this transaction until I went to check my account on 06/08/2024. When I realized the funds were taking out of my account I immediately filed a dispute. Once the dispute was filed, I was denied stating the funds were sent to the proper account which isnt true. I didnt get any fraud notifications in regards to the money being transferred to a personal bank account and they will not tell me the financial banking institution that the funds were sent to so I can provide proper documentation to prove that I was not the one that sent the funds. This is extremely frustrating due to the fact that I am 38 weeks pregnant. They claim they provide fraud protection but I was not provided the protection for my earned funds that were stolen from me. This has caused extreme stress to me and my unborn child due to facing a financial hardship. All Im asking for is my funds to be replaced so I can pay bills and make sure myself and child are financially stable.

  Business Response

  Date: 07/05/2024

  **************,

  Thank you for bringing the stated concerns to our attention.

  We have reviewed your account and a final credit of $858.79 was issued to your account for this transfer on 7/2/24.

  Please do not hesitate to contact us should you have any questions or with to discuss further. 

   

  Thank You, ******
  
  
  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought funds were missing so I called and tried going over transactions and the supervisor wasnt too helpful I informed him I would file a complaint next thing I know I can not no longer view my transactions I can not sign in at all. While I was speaking him something logged me out and I never got back in I strongly feel they have taken away my right to follow my transactions

  Business Response

  Date: 07/03/2024

  ****************,

  We apologize you were unable to get assistance when calling for help with your money network card, Thank you for bringing these concerns to our attention. 

  We have reviewed your account and there are no blocks on your website or mobile app access. It appears your card was locked by you on the app on 6/16/24 however, that lock was removed on 6/19/24 per your conversation with the supervisor. 

  Please do not hesitate to contact us should you have questions or wish to discuss further. 

   

  Thank You, ******

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** Debit Card for Calif. Middle Class Tax Refund from Money Network. I wasnt able to use it due to illness. When I was finally able to use itno one would accept it. I called and was told I would be issued a new one a couple of months ago. Never got it. Called again today and was told it could no longer be issued. Said they sent a letter to me stating the funds were turned over to the Gov. I never received any such letter. They told me to claim the funds from the Gov. via Unclaimed.Org. Said thats all they could tell me and couldnt help me anymore than that. Couldnt get anywhere there so I spoke to someone at ****************** of unclaimed property, who checked my acct. They said there are no such funds claimed or unclaimed under my info. They told me Money Network should have given me a Proof of Del. They never gave me anything. I am owed $460.20 and cant get it from anyone. I tried calling Money Network again and they just transferred me to different numbers before disconnecting me,

  Business Response

  Date: 06/27/2024

  Ms. Dodos,

  Your Visa Debit Card for Calif. Middle Class Tax Refund was for an amount of $250.00. A check was sent for the balance on 5/31/24, we show the check as still outstanding as it has not yet been cashed. Please let us know if you would like to have the check cancelled and a new one mailed. 

  Thank You, ******

   

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Hi,

  I accidentally sent you the wrong card. Im really sorry and yes youre right. The card I sent is one I also had problems with. I finally asked to just have a check sent. It was getting so stressful. Ive attached the correct card. Actually 2 cards. The 1st one didnt work, the second one didnt work and I was told I would be sent out another one. It never came and the rep. from Money Network told me the Government had taken possession (which is not true) and I was sent a letter explaining this (which is not true). The Government confirmed they dont have anything and told me if indeed Money Market had given them possessionI should have been given some sort of proof from Money Marketwhich I was never given. I would really appreciate it if someone could take care of this. I have several serious chronic illnesses, Im on Disability and I could really use the funds. At this point I would just like a check. Youre right when you say I have the $250 check that was issued. Ive been too ill to deposit/cash it yet but I will do that soon. I dont want to keep dealing with this and have to file complaints with all the legal entities. Please dont make me keep going thru it any longer. I can send you all my info/address if you dont already have it.

  Thank you, *****

  
  Regards,
  
  ****************

  Business Response

  Date: 07/11/2024

  Ms. Dodos,

  Thank you for bringing the stated concerns to our attention. We appreciate your patience while we researched. 

  Please contact Pathward customer service at ************ 7479 or ****************************** and reference property ID **********. **************** will be able to assist you with claiming your funds. Although the funds are being escheated the are currently still with Pathward. 

  Please let us know if you have any issues.

  Thank You, ******

   

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  I have called the no. given, they ask for an id no. from my letter (a letter I never received). I tried putting in the ** no. I was sent by you and thats incorrect. No one answers and they just send me around and around. I emailed the address you gave me, explained the situation and stated it was urgent. No one has responded. I would LIKE MY FUNDS PLEASE!!! Without being made to jump thru hoops! I am going to file complaints with every government entity if someone doesnt help me!!! Enough is enough!!! Fiserv and Money Network have the WORST REVIEWS and I understand why!!! Im a very ill woman and I cant take this!!!!!!!!
  
  Regards,
  
  ****************

  Business Response

  Date: 07/24/2024

  Ms. Dodos,

  Thank you for your patience while we worked to resolve. 

  We reached out to Pathward for assistance in resolving the funding issue. After review of your account and provide information, they are released the funds to you. Please allow up to 90 days for a refund check in the amount of $460.20.

  Please let us know if you have any further questions or concerns. If you would like to discuss please contact Pathward directly. 

   

  Thank You, ******

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data refuses to take back equipment we have been leasing them from a now closed business. We called to get the information in order to mail back the credit card machine, and were told that because I could not tell them the exact charge down to the cent for the lease, that they will not give me the information to send them THEIR equipment back.I have all the other information, the information that they are requesting are from a now closed bank account that I no longer have access to as, again, the business is sold and closed. I would just like the information I need to mail the equipment back as to not go to collections for the charges to an account that needs to be closed.

  Business Response

  Date: 06/21/2024

  Thank you for bringing your concerns to our attention.  In order to research, please provide your merchant number (MID), business information and lease number.

  Customer Answer

  Date: 06/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  The MID is ************ or 9180************. The business information is Roadside Tavern Inc/*****'s, ***********************************, phone number ************. The last four digits of the bank account associated with the account are 8036. I am unsure as to what the lease number is as I do not have a copy of the lease.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details are found in the attachment with screenshots. I was charged in excess of the monthly fees initially disclosed to me for this company's services, and now they refuse to cancel my account or refund the fraudulent charges.

  Business Response

  Date: 07/05/2024

  Thank you for bringing your concerns to our attention.  We understand that a CardConnect Agent reached out to you to discuss and it was advised that the monthly minimum fees do not include the ********************** fees as they are billed separately and are not controlled on our end.  CardConnect agreed to refund $20.34 and to please allow 7-14 business days for the refund to be processed to the *** on file.  If you have any further questions, please reach out to CardConnect Customer Service.

  Customer Answer

  Date: 07/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There is now a second, unauthorized, fraudulent withdrawal from my account (dated 7/3/24), also in the amount of $30 despite requesting cancellation on 6/10/24 and not using the services for over a month, as well as being told I would not be charged again. Proof of all communications are in the attachment I sent to my bank, alerting them of this business' predatory behavior and requesting issuance of a new checking account. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/11/2024

  Please note that the $30.00 charge on 7/2/24 are due to processing transaction in June 2024 as these are fees assessed by the CardBrand Organization.  We stated this in our previous response that fees billed by them are not controlled by us and are billed separately, and are valid fees as you did process.  CardBrand fees can bill 60 days after processing transactions.  You received refund on 7/3/24 and 7/9/24 for $20.34 each.  There will be no further refunds.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to discontinue our services with Clover Credit Card merchant services since 6/4/24. I have made 5 phone calls, signed documents and uploaded identification and they still have not cancelled my service. They have been charging ridiculous fees that we were unaware of and have been giving me the runaround every time I call. If this problem isn't fixed by the first of the month, they will charge our account again.

  Business Response

  Date: 07/24/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that the merchant account was established on 5/22/20 through an ****************************** iPayment as Fiserv is only the processing platform.  Nevertheless, the account was closed per your request on 6/27/24 and you do not need to return any equipment.  If you have any further questions, you will need to reach out to your Sales Team directly at **************.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a dispute charges to my business account according to their instructions provided, their website doesn't support any verification of successful document submissions, nor do they reply to confirm submission. I followed their instructions step by step while their representative guided me on navigating their portal to make sure the process was correct. Then I was instructed by them to wait 48 hours for their response. They never responded with any form of communication that document submissions was successful, nor any documents required are missing. After few weeks, they have charged me $1150 for double filing even though they requested to submit the dispute charges again. At this point I have called them to find out why I have been charged $1150 filing fees. They responded that my supporting documents was never received. I have told them that i have submitted the documents on their portal and I still have the files on hand That I can email it right a way while they are on the phone call but they refused to accept it by email. I explained that I have followed their guide lines on their portal with their assistance so obviously their portal doesn't work nor do they provide any means of confirming submissions, they rejected any other options and they stand by the concept that their portal is working. I told them I could try to submit documents on their portal while they are on the phone with me to prove that the portal is not working, they refused to do it and they said that time has passed and it could not be done. i told them that you never sent me any notices that my documents were not received and time passed while waiting for your response and now their nothing I could do to , they said this is how their system works. I'm just at their mercy of their decision to paying $1150 fees without providing any other means to comply with filing a dispute charges.

  Business Response

  Date: 08/02/2024

  ****************,

  Thank you for bringing the stated concerns to our attention.

  When a chargeback is submitted and the ruling is in favor of the cardholder, the merchant can continue to dispute the outcome by filing an Arbitration. The chargeback is sent to **** or Mastercard for further review. When the chargeback case goes to Arbitration there is a fee of $550. The fee in question is valid Arbitration fees. Your merchant account was set up with a third party ****************************** (ISO), Aldelo Pay. All fees for chargebacks would be listed in the merchant contract along with the Arbitration fee. If a copy of the merchant contact is needed, please reach out to Aldelo Pay to request it. 

  We apologize that you had issued with dispute manager, however, you were not billed any fees for uploading or not uploading documents to the site. Verification is not sent on a successful upload of response but we do suggest you contact the ********************* ***** hours after the documents are submitted to confirm they were received. 

  If you have questions on what information or documents are needed when  responding to a chargeback, you can also reach out to the Chargeback to discuss. 

  Please do not hesitate to reach out should you have any further questions.

  Thank You, ******

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website and app (and entire banking system) does not work for EDD payments and Money Network should be sued into bankruptcy - I need their banking system up and running so I can access my funds

  Business Response

  Date: 06/13/2024

  **************,

  Thank you for reaching out with the stated concerns. 

  In review of your account, our records indicate that your card was activated through the mobile app. On 6/12/2024 funds in the amount of $5000 was transferred to a personal bank account. Your account currently has a remaining balance of $850.00.

  As your complaint does not specify the issue you are having we are unsure what assistance is needed. However, you may reach out to Money Network **************** at **************.

   

  Thank You, ******

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th, Money Network abruptly shut down my debit card without prior warning, citing suspected fraud activity. Upon contacting them on May 21st, an agent informed me of the situation and mentioned that a check would be mailed to me as a replacement. The slow delivery method chosen by Money Network has resulted in severe repercussions for me, an unemployed individual reliant on these funds for survival.Despite multiple calls to Money Network requesting expedited delivery options that align with my urgent need, no proactive measures were taken to address the delay caused. This negligence has created unnecessary distress and financial strain.Furthermore, on June 3rd, when the *** *********************************** made a second deposit to my debit card, Money Network continued to prolong the receipt of my funds by opting for the slowest delivery method available. When I inquired about alternative, faster delivery options to mitigate the delay, I was met with refusal and no assistance was provided.This ongoing delay in receiving funds essential for my livelihood, coupled with the lack of adequate customer service and support from *********************************************, has exacerbated my financial instability and placed undue burden on **** urge Money Network to reassess their procedures for addressing suspected fraud activity and implement measures to expedite the delivery of replacement cards to individuals in critical financial situations. It is imperative that recipients of these services are accommodated promptly and with consideration for their needs.

  Business Response

  Date: 06/27/2024

  Ms. *******,

  Thank you for reaching out with the stated concerns. 

  We attempted to contact you at the phone number provided, ************ but received voicemail. A message along with a callback number was left on the voicemail.  The old account was closed as there was fraud detected on the account. A check was mailed for the funds remaining on the account and records indicate the check was cashed on 6/3/24.

  Please contact Money Network customer service at ************ if you  have any questions or would like to request a copy of the check. 

  Thank You, ******

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small liquor store and on March 8, 2024 a customer come to our store and buys ***************** Reposado 1.75litter that the order come out to $106.92. The customer pays with Apple Pay reader. On 03/16/2024 the credit card machine processor Clover and First Data tell me to send them evidence of purchase. We send them copy of receipt and also a video from Ring Camera from the store. A few days later I got the payment of $106.92. Then, a few days pass by and they deducted $106.92 from my bank account because they said that the purchase was fraudelant. When a customer pay via Apple Pay you don't ask for identification and I ask like in **************** and other convinient stores nobody does. Beside us sending that the purchase was made and the client took the merchandise they deducted the money. I have a loss for this item that was purchased at our store and we didn't have any knowledge that the Apple payment that was used was fraudelant or stolen. We are thinking of the accepting anymore Apple pay due to this situation. So, anyone can pay with Apple pay then say that there identity was stole and then we get a loss for the purchase. I don't think it is fair

  Business Response

  Date: 06/20/2024

  Mr. *******,

  Thank you for reaching out with the stated concerns. 

  We are unable to open the attachment provided and unfortunately, your complaint does not include your merchant number and/or case number of the chargeback. Please provide your merchant number and company doing business as name so we may access your account to review your account and respond to your concerns. 

   

  Thank You, ******

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************