We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Audi North Shore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 13th 2024 I took my car in cause another shop messed up my oil change so ABC paid them ****** but when my car was ready ABC didn't pay them so I paid it in full cause I had to take the rental car back I have been waiting almost a month and still haven't got my money but they got there's

    Business Response

    Date: 08/07/2024

    This has been resolved with the customer.  We sent a check to the customer two weeks ago.  Apparently, they never received it.  We voided the check and credited their credit card back for the same amount.  

    Customer Answer

    Date: 08/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    Eureka Starr

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2016 **** Explorer from Audi North Shore in **********, ** on Monday 4/22/24. I spent 25k total. They certified that everything was checked and working properly. Fast forward the next day, the screen in it completely goes out. They sold me a vehicle with a bad APIM, which controls the screen, driver aid, among other things. It has cut out about ***** times since picking the vehicle up. All while driving. I have been going back and forth (including them completely ignoring my phone calls) with the dealership trying to get them to fix the issue as i should not be held liable for it. They are pretty much saying that its not on them and that I will now have to pay for this $1200 service, a DAY after getting the vehicle. I have photo and video documentation of the issue as well. What happens is the music cuts out, screen goes completely black for a minute and a half, reboots itself, and is stuck on a maintenance screen until it eventually goes back to normal. In a 15 minute drive yesterday (a day and a half after owning it) , the screen cut out five times. This is ridiculous and Audi North Shore needs to address the issue and fix it.

    Business Response

    Date: 05/14/2024

    ********************** notified us the day after he purchased his vehicle that there was an issue with his infotainment system.  The car had no issues when we inspected and delivered it, so we asked him to bring his vehicle to the dealership so that we could confirm the issues.  He agreed to do so and brought the vehicle in the following Monday.  We repaired an issue with a brake light while it was here, and we were able to confirm the issue with his infotainment system.  ********************** informed us that he worked for a **** dealership and that they were aware of these issues with these vehicles.  He found a part online that he said would fix the issue.  He asked us to purchase the part for him, and he offered to have someone at his dealership install it for him.  We agreed to do so and asked him to sign the attached release.  To the best of our knowledge, he is now happy and has a repaired vehicle.  

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Audi for a diagnostic. My check engine light was on. I also let them know sometimes I have trouble starting my car. I signed a paper that showed the rate at the **** was $199. I didnt realize there was a line showing a rate for two diagnostics. When i went to pick up my car my total was $430 plus tax. Ive never paid for two diagnostics anywhere. They have a special on their site for free battery checking the service manager wont honor. When I called the dealership last week they told me to wait for the check engine light to come on before having the battery checked because either way it would be $230. So I waited and they charged me for 2 diagnostics.

    Business Response

    Date: 03/20/2024

    ************** brought her car into our service department requesting us to diagnose two separate and unrelated issues.  She signed the attached repair order which notes the two separate $199 diagnostic fees.  Each issue that she inquired about required a different inspection.  Had they been related, we may have been able to do one diagnosis for both issues, but that was not the case and required more of **************'s time and a separate diagnosis entirely. 

    ************** declined both repairs.  When she received her bill, she asked to use a free battery check coupon.  Coupons clearly state that they most be presented at time of service writeup.  Unfortunately, when she brought the vehicle in, she did not ask us about that coupon, and that is not the service that we performed.  The battery check is a simple test that only takes a few minutes, but, at her request, we performed a full inspection of her electrical system, so we informed her that it did not apply to the service she requested.

    We did offer to cover one of the diagnostic fees if she had us perform either of the two repairs, but she declined both and said that she was going to take our diagnosis and see if she could find another shop to do it for less money.  We are sorry that she is not happy, but we performed the services that were requested for the price that was agreed up and signed for.  We offered to discount it if she did want to have the necessary repairs done, and she declined that offer.  At this time, we do not have a further resolution.     

     

Audi North Shore is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.