Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wantable sent my quarterly edit and I missed the checkout date. I saw a charge of a little over $500 come through my bank account and contacted the company--they immediately refunded the amount and extended my checkout by a few days. When I went in to the website to check out, I realized that they had left an item out of the box that was listed on the packing slip. I returned the rest of the clothing and indicated that the item (a dress) was missing from the shipment. I have now been charged $94 for a dress I never received. When I reached out to Wantable multiple times, the previously very responsive customer service department was suddenly radio silent. I have filed a resolution request with ******.

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Wantable reached out to me after I disputed the charge for the missing item with ******* On the condition that I close my dispute with ******, they promised to refund my money. I did close the dispute and my money was refunded. If it's possible to close this complaint with the BBB, I'd like to do that. I mean, the whole situation was a mess but it looks like my concerns finally reached someone empowered to actually help me and make it right.

  
  

  Regards,
  
  **** *******

  
  

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 1, 2025 for a subscription box and was charged a $20 styling fee. I placed a second order for a different subscription box on May 2, 2025, and there was no styling fee. Both boxes were shipped by May 3, 2025. I was charged for both boxes and requested a refund. I didn't receive the refund so I filed a dispute with my credit card company. They reversed the charge. But on May 6, 2025 I was informed that the second box order (without the styling fee) was cancelled. So it wasn't shipped when the company claimed it was.I went online on May 6, 2025 to review my account and pay for the items from the first subscription box that I wanted to keep. And to message. the company about the second box. But It said my password was invalid. I tried to reset my password but it wouldn't work. Eventually it said my account was locked. I again contacted customer service via email. When they didn't respond after 24 hours I called the support line. They explained that my account had been closed because I filed a dispute with my credit card company. They said they would only reinstate my account if I cancelled the dispute. I couldn't return the subscription items I didn't want, nor pay for the items I wanted to keep until my account was reinstated. I've since cancelled the dispute but they still haven't reopened my account. I've tried emailing them on four occasions and called. I've been met with radio silence.This feels very predatory of a business, and I'm very disappointed they're holding my account hostage. I strongly believe their policy needs to change.

  

  Business Response

  Date: 06/05/2025

  ******* placed 3 orders with us: Mom Mode Style Edit W830438053 and Sleep & Body Edit W556576852 were both placed on April 30th, 2025, and ***************** Edit DM776661102 was placed on May 3rd, 2025.
  
  ******* reached out on May 1st to cancel order W556576852, in which we accommodated this request, canceled the order, and refunded the $20 styling fee.
  On May 6th, ******* reached out again because she got an automated email notice that order DM776661102 had been canceled. ******* said she didnt want this order canceled, she wanted order W556576852 canceled, which had previously been canceled back on May 1st when she spoke to us.
  
  ******* then called us on May 7th to tell us she was having trouble logging into her account, and also referenced the cancellation email mentioned above that she received on May 6th. We explained to ******* that she filed a dispute with her bank for order W830438053. When a dispute is filed, this goes against our terms and conditions which is why her remaining order was canceled and her account locked.
  
  ******* explained that she still wanted order W830438053 and that she accidentally filed a dispute for the wrong order. She meant to file a dispute for order W556576852 in which we already canceled and refunded back on May 6th.
  
  We told ******* that because this was accidental, that she should reach out to her bank to drop the dispute. We let ******* know that once the dispute was dropped, we can get her account reinstated. At that time, we also told ******* that since she cannot access her checkout online due to her account being locked, she is more than welcome to send back the items she doesnt want to keep, and we would bill her accordingly for what she kept once her returns are received and processed.
  
  At this time, the dispute that ******* filed has not been dropped or resolved, and we have not received any returns back.
  
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  As previously stated, I informed the company via phone and several times over email that I asked my credit card company to cancel the dispute. The company never responded to my inquiries to reinstate my account. Attached is an image showing the company refunded two of three charges, and there's no record of the credit card company providing a chargeback. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 06/11/2025

  As of 6/11/25, the dispute that ******* filed with her bank for the $20 styling fee for order W830438053 has not been canceled or dropped. We have previously instructed ******* that once the dispute has been dropped with her bank, we can issue that refund and get her account reinstated. We also instructed ******* to send back any items she does not want to keep from this order; We have not received any returns from her at this time. It is in *******'s best interest to reach out to her bank about this dispute to make sure that has been dropped, and to return any items from this order she is not planning to keep. ******* should give us a call once she has spoke to her bank to drop this dispute, so we can issue an immediate refund and reinstate her account.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Thank you for the follow-up email. I still think there's a misunderstanding. I've called the cc company and asked them to remove the chargeback. As you can see in the attachment there is no record of a chargeback from them. There were three charges and Wantable cancelled two of them. Since the records do not align I worry about sending back products that may get lost or misidentified during this process and being charged more. Especially since I have contacted Wantable several times without resolution, most frequently receiving no response at allthat is until I filed paperwork with the BBB.
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 06/12/2025

  As of 6/12/25, the chargeback that was filed for the $20 styling fee is still under review and has not been resolved or dropped. The chargeback resolution date is 6/24/25. Screenshots have been attached of the chargeback information. At this time, we do instruct that ******* return the items she is not planning to keep from the order she received, using the prepaid return bag and label we provided when the shipment was delivered. As long as ******* uses the correct return process, no items will get lost or misidentified upon return. If ******* does decide to keep items from this order, we will charge her accordingly once we process her physical returns. ******* will not be charged for any items she returns. If ******* has any additional questions about the return process or concerns about the service, she can give our team a call at her earliest convenience at ************. We are available Monday - Friday 7am to 9pm CT and Saturday and Sunday 9am to 6pm CT.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Wantable account on pause. They sent a package anyway. They sent it to an old address that I had over a year ago. I never received the package. I have called and emailed. They say they will charge my account anyway. I have a copy of my emails. What I want is not to be charged for a package I did not ask for and did not receive. I also want to cancel my account with no further charges ever billed to me again.

  

  Business Response

  Date: 02/20/2025

  **** reached out to us about a package being shipped to her old address on February 6th. We let **** know at that time that we could see in the tracking that her package was sitting at her *********** awaiting pick-up or re-delivery since February 5th. In the meantime, we canceled Lisas subscription per her request on February 6th and reimbursed the $21.90 for the styling fee she paid, since she never received this. We let **** know to get in touch with us once the tracking updates to show it was delivered, forwarded, or returned to the sender.
  
  **** never followed up with us regarding this package until February 19th when she processed self-checkout for her order and marked that she did not receive any of these items which sent a notification our team. From there, we could see this package is still sitting at her *********** awaiting pick-up or for her to schedule a re-delivery, so we took care of the order to ensure she is not responsible. This package will be returned to the sender and **** will not be charged.
  
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a styling service through wantable. Upon the email receipt I noticed they charged me 9.5% sales tax and replied to let them know the sales tax I was charged was not correct as Im in ************** and sales tax is 7.25%. They did not make an adjustment or look at the proof I provided of local sales tax and recommended I reach out to the attorney general as that is the only proof they would accept.i asked to cancel the order as I really dont want to do business with a company that would have that kind of response over their own mistake.

  

  Business Response

  Date: 02/12/2025

  ***** reached out to let us know the sales tax we are charging her is incorrect and that it should be 7.25%. We use Avalara Tax Software and the Tax Tables they offer to confirm sales tax, as we did with ******* shipping address. We did double-check this again to confirm, and we can confirm that the Avalara Tax Tables shows 9.5% tax for her area. Because ***** was not satisfied with this outcome, we immediately refunded her full styling fee charge of $21.90 on 1/19. We let ***** know that if she felt this was not correct, we would be happy to accept and honor any proof of sales tax from her attorney general stating otherwise.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wantable charged $275.00 from my card but did not apply it to my balance. They then, in turn, sent the account to collections without crediting the amount paid. They literally stole my money and are continuing to ignore my requests for assistance.

  

  Business Response

  Date: 01/13/2025

  **** paid a $21.06 styling fee up front on 10/14/24 when her order was placed. Her order was delivered on 10/19/24. We did not receive any returns from Leahs order, which caused her order to go into a delinquent status for the balance of the items in the amount of $391.72 after we deducted her styling fee she previously paid.
  
  Section 6 of our Terms and Conditions state: If your payment method fails for merchandise kept, we reserve the right to bill you in increments until the total amount due has been paid. We reserve the right to use any eligible payment method or combination of methods we have on record to collect the amount owed. In this case, we attempted to retrieve payment for her order in full and also in $25 increments from 11/2/24 - 12/15/24. We successfully received 10 partial payments of $25 on the following dates:
  
  11/19/24
  11/22/24
  11/26/24
  11/29/24
  12/1/24
  12/3/24
  12/6/24
  12/10/24
  12/13/24
  12/15/24
  
  This brought Leahs balance down to $141.72 at that time. However, Leahs order unfortunately remained delinquent for the remaining balance for over 30 days which caused her order to be submitted to a third-party collections agency on 12/17/24. When her order was submitted to the third-party collections agency, all existing discounts, including the 20% discount we offer for keeping 5+ items, were voided at that time which brought her balance back to an existing total of $379.69. Store credits and discounts cannot be applied to delinquent accounts. **** can pay this balance by reaching out to the collections agency she was submitted to.
  
  

• Initial Complaint

  Date:10/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone ordered a fix and my card was charged for $21.40. They said the package was delivered but I never received any package and I cant seem to get them to give my money back.

  

  Business Response

  Date: 11/21/2024

  ******* placed an order with us on 10/2/24 and was charged a $21.40 styling fee. **************** order shipped out of our facility on 10/3, and before her order arrived, she filed a dispute through ****** on 10/5/24 for the $21.40 styling fee that was charged when her order was placed. ******* reached out to us via email when her package was delivered on 10/9/24 to tell us she couldn't locate it. Our team responded to her on 10/12/24 to give her the details of where her delivery was left and to allow her extra time to locate it. ******* reached out to us again on 10/15/24 to tell us that she still hasn't received her package. We responded to her on 10/16/24 to let her know that she would need to drop the dispute with ****** so we can further assist her and take care of this. She refused to drop the dispute, so we were unable to refund her and assist her further. The dispute was won in Wantable's favor on 11/7/24.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on wantables website to remove my card information to prevent any surprise charges to my card. There is no place on the website to remove your own payment information. I reached out to customer service via email on 8/13/24 and was told the issue would be escalated and they only gave me the option to change my payment info, not to delete it. I emailed them back a follow-up on the 16th and got no answer. I sent a new email stating this was the 2nd request on 8/17/24. I was again told that this matter would be escalated to the appropriate department. 3 days later, on 8/20/24, my card info was still active on their website so I sent a 3rd request and let them know I had also filed reports with the *** and ************************* I was then told for a 3rd time that my request was being escalated. As of today 8/21/24, this has still not been resolved.

  

  Business Response

  Date: 09/19/2024

  Wantable has introduced a new software and technology within our emailing system. The unfortunate news is that we experienced a few issues along the way with receiving emails on our end. Unfortunately, we missed Sylvias emails from 8/13 - 8/27 due to this technical issue within our system. However, once this was fixed, we were able to successfully receive Sylvias emails after this date and made sure her account and information was deleted as of 8/28. ****** does not have to worry about anything moving forward, and her account no longer exists.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  To say they didn't receive my emails is a lie. I have the emails from wantable in my inbox as proof. The emails were also attached to this complaint showing responses directly from them. I'm not talking about the automated response saying it's been received but I have those too! Where is the business proof they claim they didn't receive? I received responses back from customer service **** who claimed to be escalating my issue and even offering to personally make sure my request is handled that day! (Which obviously never happened and prompted me to look into my rights). This business does nothing but cheat and lie! Something needs to be done about this type of practice. It's needs to stop being allowed and liars need to be called out. If this business has cheated others in this way and lied about it I encourage them to reach out to the same authorities. We have to let them know this is happening because if we stay quiet, things will never change. They're hoping that once they deleted my info after, I presume, getting tired of me emailing them, that I will just bow down and disappear. Nobody was taking action so I sent them multiple messages a day and it was shortly after that they finally did something. It wasn't the **** or bbb or attorney general. It took literal spam to wave a flag in their face that I am not stopping until MY BANK CARD INFO IS SURRENDERED. So, no, I am not satisfied with their response. They took no accountability for what they did wrong.
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 09/19/2024

  To clear up any confusion or misunderstanding, the technical errors we encountered were regarding our artificial intelligence model we launched a few weeks ago. Our model replied to ******** emails but did not redirect and escalate to our **************** team as intended, which is why we did not see these emails until 8/27. Rest assured, we did successfully retrieve ******** emails from our system that she sent from 8/13-8/27. However, we did not retrieve these and fulfill ******** request until 8/27 when our model was fixed. ******** request to remove her information has been honored, and her account has been deleted since 8/27

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked this business not to charge my card, they did anyway.I returned the merchandise last week and my card remains uncredited.

  

  Business Response

  Date: 07/29/2024

  When *****'s returns weren't scanned in by her due date of July 10th, 2024, our system reserved the right to billed her for all 7 items in the order after a 5-day grace ******* on July 15th. ***** reached out to us via email on July 16th, after she was already billed for the order, which is why the request to not charge her card was void. However, her returns were since scanned in on July 16th, so we issued a full refund in the amount of $455.38 on July 26th when she followed up regarding her returns. Refunds typically take 1-3 days to process, so she should see that refund posted back to her form of payment on file at this time. We are always happy to provide extra time past the allotted due date in the future if necessary. We ask that she reach out to us before she is billed, so we can honor extra time.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize wantable to charge my card $365.50 for items that I never received or authorized. I would like a refund because they took money out of my account without authorization.

  

  Business Response

  Date: 07/18/2024

  **** placed an order with us on May 19th, 2024 and this order was successfully delivered to her address on file on May 25th. Those details have been attached. On May 26th, **** processed self-checkout for her order and provided detailed feedback for each one of the items she received in her shipment and what she liked and did not like about them which insinuates that she did successfully receive this package. Those details have been attached. Her returns for what she didn't plan to keep were set to be back in the mail by her due date of May 30th. Unfortunately, we never received any returns from this order, which caused her order to go delinquent. We sent multiple emails along the way when her returns were overdue, and each time we attempted payment on 6/3, 6/6, 6/11, 6/16, and 6/18. Since her payment method failed for the merchandise kept, we reserved the right to ***************** in increments until the total amount due was paid. This is why she was billed in full for all of the items in the amount of $365.50 on 6/21. We would be happy to accept any returns back as long as they are unworn, with the tags attached per our return policy.

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent all the items back. Now wantable claims I owe $92. I already gave them money for the months I returned everything. I will not pay them $92 for the nothing I recieved.

  

  Business Response

  Date: 06/13/2024

  ***** reached out to us in a timely manner about a missing item in her package. Our team overlooked this communication from the customer, which caused ***** to be wrongfully billed for an item she never received. As of 6/11/24, we can confirm that the account was removed from collections and collections also removed the account from the credit bureau. ***** does not have a balance with us at this time and her account is up to date.

  Customer Answer

  Date: 06/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am pleased with the response from Wantable. I wasn't able to find a product I liked from them, I certainly didn't keep anything and not pay for it. I'm sure there are people out there who lie about these things, I am not one of them! Thanks for your response!
  
  Regards,
  
  ***********************