Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middle to end of 2023 and now into 2024 I've had nothing but disgusting, pitiful, and pure dishonesty from this company. First issue, had an edit that was said to have been delivered however it never was truly delivered. They said they would replace the edit free of charge and wouldn't count against my next scheduled edit, instead I would get the replacement box at the same time as my next edit so to consider it an "extra" yeah well that imaginary box they so generously "gifted me" was a lie. Not only did I return the entire box bevause it was awful, they even charged me for the entire box which i refuse to pay for since it WAS RETURNED!! Dont let me forget how they sent that to collections too. Longer story short, there were 2 other edits received in the middle of this whole thing, both of which I needed more time to return. I asked for and was given the time. Well during that time they were still trying to charge my card for the full amount DAILY sometimes several times a day or lower amounts even. Whatever they thought they could get away with. I had to block my card because of this. Well they finally were successful in taking $433.90 for an edit they got back as promised. Plus $50 for boxes they never even sent! They promised the refund upon arrival of the items I had to return. They got back every item they ever sent to me BEFORE they due date agreed upon. What do they do for me? Charges for Style edits well over $1000 sent to collections along with failing to issue promised refund that they now say they just can't issue because the account it was taken from has been closed so they have no other way to refund the money. That's a load of trash!! The account was closed because of their fraudulently and dishonest transaction attempts and now they want to tell me I'm SOL and have to kiss that money goodbye when THEY HAVE ALL THE ***** AND MY MONEY?! NOT OKAY. I'm sick of their dishonesty and lies. So I have contacted an attorney and I'm goin all the way

  

  Business Response

  Date: 03/11/2024

  From October 2022 to January 2024, ********************* created multiple accounts with Wantable, and when sent "try before you buy" orders, kept items without paying for them. Of those accounts created, **** has multiple accounts that are delinquent and have been sent to a collections agency due to lack of payment.
  
  Most recently, **** was appropriately billed for one order, and within 17 minutes of billing, **** disconnected and deleted their Paypal account. It was confirmed by both **** and Paypal Support that a refund could no longer be issued as the Paypal account had been completed deleted. **** refused to reinstate the Paypal account. Typically in situations like this, the account is deleted to avoid future billing for other owed balances on the account.
  
  **** then requested for Wantable to cut a check to refund this transaction, which was refused. Wantable was not able to refund any alternative payment methods due to the excessive fraudulent activity, multiple names used, and addresses associated with ****. Wantable was not able to verify the identity of the account holder as the account has multiple names associated with it. 
  
  Under normal circumstances, the amount of the refund would be applied as store credit if the original payment method could not be used; however, due to Saras actions and violations of Wantable's terms and conditions, it was not possible in this situation, considering the fraudulent activity. 

  We are continuing to offer to work with **** through the respective collections agency their account was submitted to and will be happy to negotiate with the value of the returned items in mind.

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Your ASSUMPTIONS of my character are completely inappropriate and, unethical and incorrect. Don't tell me there is fraudulent activity associated with my name because that has no basis in this not to mention is an ASSUMPTJMION with which nobody bothered to TALK TO ME about during what activity you claim was going on. If I was fraudulently making transactions or accounts or whatever you said, then why would you allow that go happen to begin with? If there are so many unverifiable accounts associated with my name, normally a company would respectfully reach out to the individual and ask for clarification, and in this case that never happened. Never once did anyone contact me in regards to this and like I said, if that were the case, why would you allow such "fraudulent activity" to take place. 

  If there were missing items from the returned items sent back then again, why would you allow for further business? I am not a thief and I don't appreciate the claims you make about me. Yes I had TWO different accounts because I moved to a new house ***** the change of address and email address. Didn't know that was an issue I apologize. I will accept responsibility for having a different account and address but I resent your accusations of ANY of this being fraudulent. 

  Zero efforts have been made to resolve this issue. Not to mention when the charge was first made, I had spoke with an associate who told me the return would be made once the items were returned. The items were returned. And the reason my PayPal account was closed had nothing to do with your company. That's a private matter and Whether it was 17 minutes or 17 years after you took the xbarve out, isn't for you to decide was made with dishonesty by me. There are other payment methods linked to that PayPal account with which payments still would have been completed from. Therefore there are still payment methods that the refund can be issued to. And yes I did suggest to send a check because that's money I am owed. I don't have the product, or the money which was promised to have been refunded to ME not collections, which is another issue. The lady told me I was approved to come up with a payment plan to get the other two edits paid for, she said once I figured out a plan that would work with my finances to let her know and she would gladly set that up for me. And the next day as I am submitting my plan she informed me she sent it to collections and her entire attitude towards me changed. You guys make me feel like I'm a filthy thief just trying to pull on over on you and I'm incredibly offended by that. You guys sent items to my collections that are not even mine! And there is no explanation for what they are but i can assure you everything i got dekm you was returned. I don't even know what those other charges are for. 

  IM not trying to be hateful or disrespectful in any way. All I want is to be treated like a person and not be labeled a fraud. Because that's wrong. You can say what you want about your beliefs and continue to dismiss everything I say like what's been happening, but please don't say you've made valient efforts at coming to a solution regarding in be it a refund or me or collections. No attempts have been made. The only diagloge about this disaster had been initiated by me and only me. I regularly ask for updates and am always told I'm wrong and there's nothing you can do for me, and I'm treated like a low life. That's just the truth. There's been no attempts made in trying to resolve this issue. None. All I asked for was what I was promised in the beginning but more importantly for what is rightfully mine! You got your product like you should have so what gives you the right to decide when, how, and if I deserve to be given my money back. You're with hold my money based on past transactions you accuse me of not sending back....that's not right. Not true and not right. I don't know how that seems like a valid reason. The past has no place in the current situation. This is on jts own. So please just meet me in the middle or something....this is crazy. 

  
  Regards,
  
  *********************

  

  Business Response

  Date: 04/18/2024

  Unfortunately, we are not able to discuss the specific details or balances of collections accounts or publicly provide information regarding personal and financial details. 
  
  We again implore the customer to contact their respective collections agency and we will be happy to provide additional information and discuss the matter further. 
  
  We have worked with the customer and PayPal in an attempt to resolve this, however, the customer has refused to reinstate the PayPal account used as the primary billing method. 
  
  Wantable will not under any circumstances, issue a refund to an alternative payment method and the customer agreed to the terms and conditions before enrolling in several subscriptions and placing orders. 
  
  Wantable is always happy to work with customers and do not wish to send anyone to collections. However, as **** repeatedly created new accounts under false names, we were left with no alternative.

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  

  You have not attempted to work with me or PayPal regarding this issue. I have spoken to PayPal countless times and they have never been contacted by you regarding this issue. So that's another lie. And I'm not refusing to reopen my account, I already informed you via email long ago that it was open and you can issue the refund. 

  There is nothing the credit company can do...you owe me the money, not them. 

  If you're not going to refund me my money the least you could do is send me edits equal the the amount since I already paid for them. But I'm guessing that won't happen either. 

  Regards,
  
  *********************

  

  Business Response

  Date: 04/29/2024

  We have spoken to PayPal and conriemd thee account is closed, and therefore we are not able to process a refund for ****. This PayPal account was confirmed closed by you in a previous communication on February 1st:
  
  If you have to issue a check or whatever. I have the card number of the account the money was withdrawn from, the card that it was taken from was linked to the PayPal account that is no longer active for fraud reasons. So the refund can be issued to the card it was withdrawn from, not from the PayPal account itself.
  
  If there is confirmation on Saras behalf that the PayPal account has been re-opened, we request that she provide a statement or confirmation showing the PayPal has been reopened. 
  
  We would be happy to credit the funds of ***** return to her current collections balance with the 3rd party collections agency. She can contact the collections agency for more information.
  
  

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for a few years, It's a clothing subscription service. I had been receiving the active and style edit and how the service works is:1. You pay a styling fee of $22-25 for them to send you a box of clothing items based on your tastes and size.2. They send the box, you try things and send things back you don't want to keep.3. They charge for the things you do keep.4. You can request an extension if you are having a hard time deciding what to keep.I requested an extension for both the active edit and style edit, and that was granted.However, I send back most of the style edit items and kept some of the active edit items. The issue i am having now is:1. I can't access my account online bc they have locked me out - I have requested (via email) to have it unlocked but they will not respond to that request.2.Without access, I can't see what I've purchased or what balance I owe.3. They have sent my account to "collections" yet will not tell me how to get in touch with collections. I have a request for that information currently going.4. They have charged $350 of my debit card, but will not send me an invoice. They claim they send requests earlier in December to collect, but did not. I have checked and there is no record of those requests.I need help getting my account unlocked and ceasing payments until I have a full understanding of the charges.

  

  Business Response

  Date: 02/28/2024

  ******* received a Style Edit on November 16th, 2023, and an Active Edit on November 27th, 2023. We successfully received returns from her Style Edit on December 5th, 2023, and attempted to bill her for the 5 items she kept from this shipment in the amount of$329.12. We sent multiple email reminders to the email address she provided on her account, to ensure she was up to date about what we were attempting to bill her for and her outstanding balance. We successfully processed 4 partial payments of $25, however, the remaining balance and billing of $316.90 for the items she kept was unsuccessful from December 5th, 2023 to February 10th, 2024 when we submitted this order to the Central ************************ We never received returns from her Active Edit and attempted to bill her for all 7 items from this shipment. We sent multiple email reminders to the email address she provided on her account, to ensure she was up to date about what we were attempting to bill her for and her outstanding balance. We successfully processed 10 partial payments of $25, however, the remaining balance and billing of $327.50 for the items she kept was unsuccessful from December 7th, 2023 to February 10th, 2024 when we submitted this order to the Central ************************ The first correspondence we had with her regarding these two shipments was on February 11th, 2024 when she asked to cancel the service for her Active and Style subscriptions. She also requested us to send her the amounts owed. We provided her with the outstanding balance of these two orders and instructed her to contact the Central *********************** to make payment and provided her with their phone number and website so she could contact them. We also assured her that her subscriptions were canceled. Her account is locked due to the balances on her accounts and will remain locked now that these orders have been submitted to a third-party collections agency. Since these orders have been submitted to the collections agency, we are both required to work through them if she would like additional information beyond the full details that were already provided.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 02/29/2024

  -*******: Multiple emails? this is not correct. Between November 2023 and February 2024, I
  only received emails regarding the latest style edit, or the order is on its way. There is only one referring to collecting any money on 11/9, a payment error. My card had an issue and they were not able to process. There were definitely NOT multiple requests for payment. Please see graphic screen shot from my email. As you can also see, there were NO emails between December and January from Wantable.
  
  -Our Response: Between December 5th - November 10th, 2024, ******* was sent 6 email notifications regarding her failed payment for the 5 items she kept from her Style Edit, one of those final emails being the notice that the Style Edit was sent to collections. These were sent on December 5th, 8th, 13th, 18th, and February 10th. The proof of emails with the timestamps has been attached. Between December 7th - November 10th, 2024, ******* was sent 6 email notifications regarding her failed payment for the 7 items not returned from her Active Edit, one of those final emails being the notice that the Active Edit was sent to collections.  These were sent on December 7th, 10th, 15th, 20th, and February 10th. The proof of emails with the timestamps has been attached.

  
  -*******: I tried to log in at the end of January because I knew I had another active and style
  edit coming up, and I usually request items for the upcoming edits ahead of time. Also, there had been some mysterious charges that went through my Venmo totaling $350 throughout December, January, February. (Those were the images I sent in my original complaint.) I wanted to check on what the charges were for. However, I was LOCKED OUT of my account at that point, so I had no way of checking the status of my account or pay a bill.

  -Our Response: Heathers account was not locked until the two orders were sent to the collections agency on February 10th, 2024. ******* had full access to log into her account to make payments, view her orders, or update her card on file. If a payment method fails for merchandise kept, Wantable reserves the right to bill in increments until the total amount due has been paid per our Terms & Conditions. The 14 partial payments between both of these orders totaled $350.00. ******* has a remaining balance of $316.90 for the Style Edit and $327.50 for the Active Edit.

  
  -*******: Please note that it was ME who called them, not the other way around. Yes, I wanted to cancel my edits because of being locked out and the mysterious charges. I also was offended by some of their Instagram posts and felt it was best to move on.

  -Our Response: ******* reached out to us via email for this correspondence on February 11th, 2024. Wantable records and saves all phone calls and does not have a record of a phone call with her at this time. The proof of email correspondence has been attached. When these two orders were submitted to collections on February 10th, 2024, her account was canceled and locked at that time.

  Customer Answer

  Date: 03/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 03/13/2024

  *******: My response this is simply not true. I have searched throughout my email for the supposed emails and they are not there. Please check your records and like I did, please resend or send a screen shot of these mysterious emails.

  Our Response: Between December 5th - November 10th, 2024, ******* was sent 6 emails regarding her failed payment for the 5 items she kept from her Style Edit, one of those final emails being the notice that the Style Edit was sent to collections. These were sent on December 5th, 8th, 13th, 18th, and February 10th. The proof of emails with the timestamps has been attached. Between December 7th - November 10th, 2024, ******* was sent 6 emails regarding her failed payment for the 7 items not returned from her Active Edit, one of those final emails being the notice that the Active Edit was sent to collections. These were sent on December 7th, 10th, 15th, 20th, and February 10th. The proof of emails with the timestamps has been attached.

  *******: My response Unfortunately this is not the case. I was not able to get into the account at the end of the January password was not working and I tried to reset to no avail. Could it be there was another IT issue?

  Our Response: Heathers account was not locked until the two orders were sent to the collections agency on February 10th, 2024. ******* had full access to log into her
  account to make payments, view her orders, or update her card on file. If she needed assistance logging into her account or was having trouble with her password, we were available to help by phone, chat, and email at that time. ******* did not reach out for assistance. Proof of her having full access to her account and that it was not locked until February 10th, 2024 has been attached.

  *******: My response someone from the company should have called me being my long standing business with Wantable.
  Overall, give me access to the account, so I can SEE what I am paying for. THAT is the
  issue.

  Our Response: We communicated with her in the manner we had been corresponding previously and in how we typically communicate with customers. At this time per regulations with the collections agency, she must work through them for further information, details, and resolution.

  Customer Answer

  Date: 03/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please note that they have not supplied me with proper access or receipts/invoices to see what I need to pay for - I will not pay this until I have access to that information. Wantable has drawn $350 from my account without consent. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account via my ****** account Sunday evening, September 03, 2023. I paid for my order and that was that. I tried to login today September 05, 2023 and was unable to do so. I reached out to their support and almost immediately I saw an email notification from them that stated my order was canceled. Weird, I know it was paid for already. I ask them about it since I was already chatting to them. I was told that because I used my sisters shipping address, that I could not order from them. Her ex is the responsible party and no longer even lives at that address. I ask them if I can just update the address info instead. No, because the debt is now assigned to me even though they verified it is not my account or my debt. NO I can't create a new account with different address for shipping, because they've tied my information to the delinquent account, even though IT IS NOT MINE. The customer service representative as well as the supervisor both told me, "You should tell your sister(her ex) to pay their debt to us. Then we can serve you. We've verified it's not your debt, but because you know them..." I just wanted to do business with them. Debts are held by an individual, not an address, unless the entity is a business, which I am not. I just want the business to fulfill MY order, as I DO NOT owe them a debt.

  

  Business Response

  Date: 09/08/2023

  ******* placed an order with us using her sisters address on September 3rd. Our security indicators flagged that *******s sister has an account with us with an outstanding delinquent balance. ******** sister also attempted to create a new account the same day that ******* placed her order, September 3rd. This raised another flag with our security indicators. Due to the outstanding balance on her sisters account at the same address, ******** order was canceled and refunded. ******* reached out to us by chat and phone and asked why her order was canceled. We explained that her sister currently has an outstanding balance with us at the same address and we cannot do business at this time until that is paid. We also explained to ******* that once her sister pays her outstanding balance, we would be happy to continue any additional orders at this address. We did not tell ******* that the debt is assigned to her.
   
  ******* also asked if she was able to change the address so it didnt relate to her sister, in which we explained that, unfortunately, due to the fraudulent activity committed on the previous account by her sister or "ex", we are unable to process the order or do business at this time until that is paid. 
  
  Per section 5 of Wantables Terms and Conditions, it states that we reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any orders or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity.

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 09/08/2023

  I was not aware that my sister attempted to make a new account. Im not her, and again. A debt is owed by an individual not an address. I do not life at that address nor do I owe the company anything. The representative and their direct supervisor told me that I should reach out to my sister and suggest she pay her debt. I have committee no fraud and I am an innocent party in all of this. They should not be allowed to tie my name to an address and debt that is not even mine. If which they know it is not mine. My card had my name on it, and I should not be faulted for something a separate individual had done, regardless of relation to them. I paid for my style edit and having never used their service, I should not be penalized for something unrelated to me. Again, debts are assigned directly to an individual, not to an address. I am NOT the individual that owes them a debt nor am I under ANY obligation to tell that individual to pay the debt owed. The company did not employ me as a debt collector so they should never have suggested that I solicit that individual so that I as an unrelated third party could use their service. 

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wantable claims I owe a debt/ money to them and sent it to a debt collector claiming as of 9/26/2022 that i owe three different amounts of debt and three different account numbers. I have disputed the debts and requested collections be stopped and notified collections by certified mail. I do not owe any money to Wantable *** I returned all items by return dates. Wantable tried to pull money from my bank acct over twenty times different amounts and at different times and my bank suspected them as fraud and closed my acct. ********************** sent wrong sizes, described items sent that were wrong description of what they sent, sent items stylist was told nort to send and each time I emailed customer service at ********************** it was several different ones replying saying different things. I returned all items sent to me by the return dates and do not owe any debts of any amounts to Wantable or collections. I dispute this and do not want my credit ruined by a horrible dishonest company with dishonest employees that keep returned items and claim customers didn't return them. Wantable should no longer be allowed to do business. Resolution requested is claim of debts dismissed/cleared and out of collections !!!

  

  Business Response

  Date: 05/25/2023

  ******* started her account with us at the end of June 2022. Her first order was returned to us and processed on July 20th, 2022. The return bag was not tampered with and was safely and securely closed upon receiving. When our fulfillment center processed her first order of returns, we attempted to charge her for 6 out of the 7 items that we did not receive back. ******* reached out to our customer service team and said she returned everything. We took care of the 6 items that ******* said she returned to ensure she was not billed.
  
  ******** second order was returned to us and processed on August 2nd, 2022. The return bag was not tampered with and was safely and securely closed upon receiving. When our fulfillment center processed her second order of returns, we attempted to charge her for 6 out of the 7 items that we did not receive back. ******* reached out to our customer service team again and said she returned everything. We took care of the 8 items that ******* said she returned to ensure she was not billed.
  
  This happening twice in a row is not normal with our company or the expectations of our fulfillment center teams. We did make a note and let ******* know that a supervisor would process all of her orders moving forward. We take things like this very seriously to ensure they do not happen again.
  
  ******** next three orders were delivered to her on August 2nd, 3rd, and 13th of 2022.
  
  We typically allow a 5-day return period for our packages but ******* reached out to us on August 28th to request an extension because she was sick. She requested to have until September 6th for all three of her packages.
  
  We have not heard from ******* since August 28th when she requested a final extension and we have not received any returns from her last three shipments. Her account did go into a delinquent status at which point we continued to attempt billing for the kept items as we reserve the right to do per our terms and conditions. We also sent multiple email notices to her regarding the outstanding balances and failed attempted charges until ***** 2023 when her orders were submitted to a third-party collections agency.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]The company has lied about me not returning packages and has lied saying I did not respond back to them. Every package was returned and I did NOT keep any items from any packages. The company is very unorganized and there is a lack of communication between employees along with dishonest employees accusing me of not returning packages/items and accusing me of not responding to them. My credit should not be blemished over a very bad dishonest business. I am an honest person and refuse to be lied to credit destroyed or taken advantage of.  I am requesting this to be taken out of collections and dismissed immediately !!!!!!!! I have proof from my bank that the company tried numerous times to take money out of my account many different times many different amounts thank God my bank put a stop to it and informed me stating to me all the dates and amounts of fraudulent attemps to take money from my account that they had were not justified to be taking from me. This company needs to be investigated and shut down out of business asap ! STOP COLLECTIONS AND DISMISS THE ***** YOU FALSLY CLAIM I OWE THAT I DO NOT OWE ANYTHING, ALL WAS RETURNED OR NOT RECEIVED AND NO ITEMS WERE KEPT !!!!!!!
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 06/01/2023

  ******** final three orders were delivered to her on August 2nd, 3rd, and 13th of 2022.We allow a 5-day return period for our packages but ******* reached out to us on August 28th to request an extension because she was sick. She requested to have until September 6th for all three of her packages.We did not hear from ******* past August 28th when she requested a final extension and we did not received any returns from her last three shipments. Her account did go into a delinquent status at which point we continued to attempt billing for the kept items as we reserve the right to do per our terms and conditions under Article 6: *************************************************************. We also sent multiple email notices to her regarding the outstanding balances and failed attempted charges until ***** 2023 when her orders were submitted to a third-party collections agency. We have this documentation in our systems of our outreach to ******* about her orders, payment, and billing info, etc. If she would like to dispute the owed amounts, she will need to work with the collections agency she was submitted to. Wantable will then submit any additional information to them upon request.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] *********** is not being truthful mo matter what they say it is all made up and I will continue to dispute this false claim that I owe any debts. I will take legal action against the company Wantable and prove with printout from my bank the numerous dares and numerous different large amounts of money the company attempted to pull from my acct which bank caught and locked my card as suspected fraud that the company is !! Amounts attempted were large and several attempts more then what Wantable is even falsely claiming for debts. *********** needs to be investigated and out of business. I am prepared to take legal steps to get company invested and put out of business so either dismiss the false debt claims and stop with the lies or lose your business after investigation, Wantable company needs to decide if the lies and false debt claims are worth the investigation into business and chance losing it because I am not backing down over a dishonest business !!!!!! This is Wantables last chance to reach agreement and settle this contacting collections to tell them to stop and dismiss this before I take legal action. Others may have let this company take money, lie and destroy their credit but I will not tolerate or accept this business to do the same to me !!!!!
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has filed collections against me which is showing on my credit report. I have contacted the collection agency. They know that I am not responsible for this debt as they have the wrong person. My previous married name was *************************. I am now *****************************, since 2020. The person they are looking for is my ex-husbands new wife who is *************************. This business has her name, email, and address (not my info). However, they somehow have my birthdate (which is in question) so they will not remove the collections from my credit. I did not authorize any purchases to be made in my behalf. So either this is identity fraud or the business has severely messed up and got the wrong person. This business won't give me any information when I call because it's not my account (email, address, etc) yet they have it on my credit. Again, I have spoken with the collection agency and given them proof that it's not my debt. I need this removed from my credit and corrected to the right person.

  

  Business Response

  Date: 06/14/2023

  We have confirmed that ***************************** is not the responsible party for the outstanding balance for *************************. We have updated everything on our end to reflect that *************************, current wife of *********************, is the responsible party of this order. *****************************, ex-wife of *********************, has been removed completely from all records in our system, as well as, has been deleted from the credit bureau records. She does not have an outstanding balance with Wantable or the credit bureau at this time.
  

  Customer Answer

  Date: 06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of the orders my wife placed I know she had file a complaint as well and the response wantable gave was in true they lied about the bank flagging any charges the customer service at ********************** flagged her 7 box orders for fraud now I know she was not committing fraud the boxes were in her name with her card and they put that her bank flagged them. Her bank payed the charges to wantable and that wantable took away her access to her wantable account and I can say based upon most of the comments left on the bbb website this is a very dishonest company to work with as my wife never even got her money back that she spent with wantable the ***** styling fee for 7 boxes so *****x 7 and now that I can see how sis how at this company is I promise you she has lost all intrest with doing business with a company who doesnt value its customers and is also selling the items at a inflated rate when they cant become a bbb accredited and it seems every response this comany makes is untruthful they either claim to have fixed the problem or claim to not have an account w the said person well of course your the kind of company that deletes a persons profile denies all action that the coincidentally a guest who has a profile can net gain access to said account I think if enough of us file with whats known as a class action law suit we can take down a crooked small company like this making money by stealing from people who return said items they then charge you for them or accept your styling fee and say that your refunded it and the acct was flagged for fraud pathetic this company is gr

  

  Business Response

  Date: 04/06/2023

  *****' wife ******* placed 7 orders on 03/06/23. The orders were reviewed internally as they were flagged for unusual activity, multiple billing card failures, and a block by the associated bank & credit card processing platform.
  Based on this activity and block, all of *****' wife's orders were canceled and refunded.
  *****' wife called Wantable **************** on 03/09/23 to receive an explanation for why the orders were canceled and demanded to speak to a supervisor. Her call was escalated and it was explained the account was locked and all orders were canceled due to the flags placed on the account.
  *****' wife also stated that if they could not place orders under that account they would try to place more orders under a different name and address. It was stated to *****' wife that it is within the terms and conditions that orders can be canceled at any time for any reason, false advertising did not occur, and the orders were refunded.  At this *****************' wife used abusive language and made threats to the employee on the phone.
  Due to the high risk, block by the bank, and the inappropriate behavior, it was determined that *****' wife's account should remain permanently closed.

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wantable is a subscription box based company, similar to Stitch Fix, where you get 7 items per box to try and have a window of time to keep what you want and return the rest. I regularly order three packages a month, plus they have special themed boxes occasionally. You are charged $20 for the initial styling, and that amount is deducted from the amount of the items you keep, so you pay the difference when you receive your items and decide what to keep. I live in an apartment complex, and have had issues occasionally with not receiving a package. This company was going to bill me for keeping all 7 items for a package I never even received. I explained I did not receive the package to begin with, so they eventually agreed not to bill, and instead gave me a $20 credit on my account; note not an actual refund to me. They also threatened and warned that should this mistake happen ever again, they will not refund or credit me in any way, and instead I will be in fact billed for an entire package I never received

  

  Business Response

  Date: 04/06/2023

  ******* reached out to our customer service team regarding two packages she said she never received. We responded to ******* to give her the details as to where, and when her packages were marked delivered. We also extended her return deadlines for these packages to allow her extra time to locate them, so she was not billed for anything in the meantime. ******* got back to us once her packages were due for return, to let us know that she still hadn't received them. We immediately covered and took care of the two lost packages for ******* to ensure she wasn't responsible for the items and to ensure she would not be billed for any items. Our item prices start out around $50 and as an entire Edit, can range from $300-$500. Since covered two packages for her and the expense of our Edits are of high value, we wanted to ensure this wouldn't happen again in the future. For her protection and for ours as a business, we added a signature confirmation as a second layer of security to her future packages to ensure she would need to be present to sign for deliveries. As a company, we wanted to provide the best experience possible and to assure her that her next package is going to be safely delivered. We stand firm that we will not be responsible for any future lost or missing packages with this second layer of security. ******* can choose whether or not to continue the service with us knowing this information. We also added two $20 styling fee credits to her account ($40 in total) to cover her next two styling fees on 2 future Edits since she never received these originally. Since she is a continuing customer with us, she did not lose out on her two $20 styling fees that she originally paid. The $40 in credits we added to her account compensated for this and have since been used.

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To start off, I have enjoyed a lot of the edits and items I have received so this is disappointing, but this response was what ultimately has caused me to cancel all future edits. First off, of course I used the $40 already in credits; that proves nothing except that Im smart enough to use the money I have already paid. Second of all, I have already received at least one edit since this whole ordeal where I am supposedly required to sign when the edit is delivered. I was not home when this edit was delivered, so who signed for this? My cat? That edit could have easily gone missing (since it was just sitting out in the open for anyone to grab outside my door), delivered to the wrong apartment, etc. and that would have been my fault? I cant be on the hook for that. 
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 04/10/2023

  The signature confirmation we are requiring for *******'s future orders is to ensure no future packages are lost or stolen and that she doesn't have to experience this again. It is for her protection and for ours as a company that she would need to be present at the time of delivery to retrieve her future packages. If the time that ***** delivers a future package is a time when she isn't home, that's something that can be arranged with them so she can pick up the package or set a date that works best. We have allowed ******* the open opportunity to choose whether or not she would like to continue the service with us with this requirement. We completely understand if this made it more difficult for this to be a service that works for her. We wish her the best and we hope she understands we did this for our protection as a business and for hers.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and payed for 7 style edits and my card was charged 7 times which it was supposed to be then I got a email saying that they have canceled all my style edits and locked my account after taking ****** call the customer service number provided in the email and they cant give me a answer but will have someone call me no one has called none of my money is returned I want the 7 style edits and they are not going to apparently do them why offer so many style edits if someone cant sign up for them all I payed for them and I have given a bank account in order for you to charge if I chose to keep any maybe you shouldnt offer so many style edits of the customer is able to chose more than one a month your falsely advertising lead me to believe that was the option or I wouldnt be able to get select items cause only certain edits provide items Im livid and expect your company to fix this and unlock my account re open all 7 style edits and ship them

  

  Business Response

  Date: 03/09/2023

  ******* placed 7 orders on 03/06/23. The orders were reviewed internally as they were flagged for unusual activity, multiple billing card failures, and a block by the associated bank & credit card processing platform.

  Based on this activity and block, all the orders were canceled and refunded.

  ******* called Wantable **************** on 03/09/23 to receive an explanation for why the orders were canceled and demanded to speak to a supervisor. ******** call was escalated and it was explained the account was locked and all orders were canceled due to the flags placed on the account.

  ******* also stated that if they could not place orders under that account they would try to place more orders under a different name and address. It was stated to ******* that it is within the terms and conditions that orders can be canceled at any time for any reason, false advertising did not occur, and the orders were refunded.  At this point, ******* used abusive language and made threats to the employee on the phone.

  Due to the high risk, block by the bank, and the inappropriate behavior, it was determined the account should remain permanently closed.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was 10/22/2022o received the clothing items a day late after they sent my order to a different house address that isnt associated on my account. 11/01/2022 my items arrived now on 11/05/2022 I had filled out there survey online & all items in the bag were being returned & reviews were left on there sitenow fast forward today 11/16/2022 Im was charged $75.08 for a jacket thats $90 minus $21.45 (styling fee). Now this item was returned & stated w/ there online form I filled out. So not only am I out $75.08 for the jacket but also $21.45 for the styling fee for an item that I do not have!

  

  Business Response

  Date: 01/03/2023

  ******* placed her first Cozytober Style Edit order with us on October 22nd and was charged a $21.45 styling fee for this order. The styling fee goes towards the total of any items the customer purchases and is a non-refundable and non-transferrable charge.
  
  When her order was attempted to be delivered on November 1st, ***** flagged the package as having the wrong address listed. She reached out to us via email to let us know the address was wrong. We got her address corrected on her account right away and her package was corrected and delivered to her updated address on November 5th. She continued her service as normal, checked out online, and sent back her returns.

  When our fulfillment center processed her returns on November 16th, they noted that a orange shirt-jacket was not included in the return bag upon processing. This item totaled $90.00. ******* was charged $75.08 for this item once her $21.45 styling fee was deducted. ******* reached out to us via email after these returns were processed on November 16th, to let us know that she did not keep the shirt-jacket and questioned why she was being charged for this. One of our **************** Advocates replied to her email on November 16th to apologize for the mistake that was made and to get ******* refunded right away for the item she said she returned. We immediately issued a refund of $75.08 back to her card on file and we told her that she would see the refund posted within 1-3 days.