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Business Profile

Physical Therapist

Orthopaedic Hospital of Wisconsin LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Orthopaedic Hospital of Wisconsin LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orthopaedic Hospital of Wisconsin LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2025, I picked up a set of foot orthodics especially made for me but these would not fit my ***** ****** shoes, therefore the lady provided for me a general set in a box they sold from a display case. They sold them to me for $50.00, they never said that I could not return them if they didn't work. I took them home and after having them in my ***** ****** shoes I felt nothing but pain. On May 7, 2025, I returned to their office to have my orthodics adjusted. I also advised them that my off the shelf orthodics did not work out in my dress shoes. The lady took them, looked at them and released that I did not use them, returned them to the lady in the reception office and directed the reception telling her, *****, that she should credit my bank account since I used my debit card to pay for these. ***** tried to credit my bank account but stated that she will do later due to some error in the computer. but stated that she will take care of of the return credit.On May 19, 2025. I called again and spoke to *****. After telling of their failure to credit my account, she stated that these items are not returnable, even though they kept the returned item and never mentioned that they are not returnable. I could not believe what I heard, she yelled at me when I stated that she doesn't have any business ethics and I will report this issue with the Better Business Bureau, at which time she yelled at me again and then hung up the telephone on me.

      Business Response

      Date: 05/30/2025

      The company policy on returns/refunds does not allow for returns/refunds on any product customized and used by a patient as these products are not resalable.  In this case, an exception was made to the policy and the customer was contacted for a return/refund of his customized product.

      Customer Answer

      Date: 06/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *** ******

    Orthopaedic Hospital of Wisconsin LLC is NOT a BBB Accredited Business.

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