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Business Profile

Plastic Fabrication

Milsco Manufacturing Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Fabrication.

Complaints

This profile includes complaints for Milsco Manufacturing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milsco Manufacturing Company has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Milsco last year about replacing or rebuilding my Road Zeppelin seat buttons. {I have the three buttons together) Received the phone number from St ********************* ********, and called in. It was no longer under warranty, but because of my back situation, the Gentleman was very nice, and the response I received FROM AN ACTUAL PERSON was, to send it in and, you should be able to help me out. Because of health reasons, (which is why I purchased the seat) I never had a chance to remove it until recently. I had to have Disc replacement, and spinal fusion surgery. I have now healed enough, that I want to get back to riding, and need my Road Zeppelin seat more than ever, so I can adjust as I go to find a comfortable position, that will let me keep going. I have finally been able to remove my seat, and remove the air rocker buttons, and sent it in for repair or replacement as directed. Switch was sent in via ***************. Tracking number SP ****** 03 ***** ***** It was sent to the ************************************** address. It was delivered, signed for, and now I have not heard anything from anyone, nor have I received a replacement switch, and it has been weeks. Phone prompts will not allow you to talk to anyone, emails have gone unanswered, and I can not find the phone number given to me by St ********************* ********. Obviously with medical bills, I can't afford to purchase another $800.00 seat, and love this one. I would like my switch replaced, as told Milsco could help me with. Normally it would go through a Harley ******** dealer, but because of the warranty, they gave me the service phone number.

    Milsco Manufacturing Company is NOT a BBB Accredited Business.

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