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Customer Review Ratings
2.77/5 stars
Average of 193 Customer Reviews
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Review fromKatie S
Date: 07/01/2023
5 starsKatie S
Date: 07/01/2023
Reading a few of the reviews made me laugh. I have been a customer of HBF FOR YEARS! They have the best prices, incredible service and the quality is top notch. I have always had someone answer my calls the first time (or if I leave a message, I get called back so quickly). I have only ever had a few issues with bulb quality - bad crop due to rain/flooding in Holland: the bulbs were replaced and at my house in less than 4 days! I live in Idaho, not nearby. When I did have issues with a bulb, I left a 2/5 star review on the website and it's still there- this was after I contacted them and expected it to be 3 months to have something done like has happened with other online bulb companies - looking at you ******** bulb. I wrote another review about it and it's on there too! THEY ARE AN HONEST COMPANY WITH INCREDIBLE AND CARING STAFF. The poo-poo reviews must be from those trying to scam Holland Bulb Farms. I've never had an issue and I know at LEAST 20 other gardeners who have ordered (by my suggestion) and none have had a single issue. You will not regret ordering from HBF. I generally lean to 4/5 stars for most companies as service is so important to me... So giving them a 5/5 really means something to me.Holland Bulb Farms
Date: 07/05/2023
Hello *****!Thank you so much for your kind words and your positive feedback. We take a lot of pride in sending quality items and will always do our very best to find a solution to any concern that *** arise from an order. We are proud to be a family owned company that really takes a lot of pride in our customer service as well. During peak times we *** not be able to get to every call or email right away but we certainly do our best to reach out as soon as possible. We appreciate your continued support and again for your positive feedback. Your 5/5 review means a great deal to us as well! We look forward to your continued business as well as your gardener friends!Review fromSherry U
Date: 06/29/2023
1 starSherry U
Date: 06/29/2023
Last summer, I ordered 2 large packs of a specific Oriental Lily. I planted them in the fall as I read was the better time to plant them. The bulbs have started blooming in the past week but the problem is, they are not what I ordered.They are the wrong color and variety.I have sent photos along with my complaints. No one replied to me so I called and explained the issue. The person I spoke to said to resend the photos as they didnt show up. Now my email messages are returned, undelivered. This company is fraudulent and I want everyone to be aware of this. I also will be sending a letter to the FEDERAL TRADE COMMISSION. I have read numerous negative reviews about them, where people dont get healthy bulbs, received completely wrong items, are not honoring their satisfaction guaranteed policy.It is disgusting!Holland Bulb Farms
Date: 06/30/2023
Hello,Thank you for your feedback. I'm so sorry to hear an item from last season bloomed the wrong variety this season. Although uncommon, human error does occur occasionally when packaging the items while they are dormant. We aren't able to tell until they are blooming if an error was made. We do ask for the images so we can forward them to our supplier to correct any errors in the future. We are a small, family owned business and do our best to review and reply to all emails as quickly as possible. I do see we did receive an email from you on 6/26/23 after our office was closed. I'm sorry we have not had a chance to respond yet. During our peak season, it can take several days for us to reply since we do have a small staff. We will make sure to reply by the end of the day today with a solution for you. We do appreciate your patience and we work through this busy time and will be happy to remedy the concern the items bloomed incorrectly.Thank you.Review fromAlfredia P
Date: 06/29/2023
1 starAlfredia P
Date: 06/29/2023
I ordered from this company they sent dead bulbs. I sent pictures of the dead bulbs and a email, asking how they were going to address this. They have not replied. I have called at least 6 times and left a voice mail for them to call me. When I ordered these bulbs they answered the first time, now you cant even get them. I thought this was a well known company. They care nothing about their customers once they get your money its over.Holland Bulb Farms
Date: 06/30/2023
Thank you so much for reaching out to us. I'm so sorry to hear your order arrived in poor condition. After reviewing your previous contacts, I do see you emailed us on 6/24/23 stating you had emailed images to us of the items that were in poor condition but unfortunately we never received any images. We did reply on 6/28/23 asking for you to forward them to us again and we'd be happy to review them and find a solution. It doesn't appear we have received those images yet. I also am not finding any voicemails or phone contacts from the phone number we have on file. I do apologize it's been difficult to get in touch with us. We are a family owned company with a small staff. During our peak seasons, it can take a bit longer for us to reply but we do reply in the order they were received as quickly as possible. If you do contact us by phone during our business hours and all our representatives are assisting other customers, please leave us a voicemail and we will contact you back within 1 business day. Again, please forward us the images again since we did not receive them and we'd be happy to find a solution for you!Review fromTom N
Date: 06/28/2023
5 starsTom N
Date: 06/28/2023
I've ordered allot of plants from Holland Bulbs and have had a great experience with them. Even if the bulbs didn't grow the experience wasn't a headache at all, great customer service.They always do their best to replace what didn't grow. I Will always buy from Holland Bulbs.Holland Bulb Farms
Date: 06/29/2023
Hello!Thank you so much for your positive feedback. We are so happy you've enjoyed your experience with our company. We take pride in sending out quality products but do understand that when working with live plant material, performance doesn't always meet expectations. Our **************** Team is always willing to help find a solution per our 100% Grow Guarantee if an item doesn't work out! Thank you again for your feedback and we appreciate your continued business!Review fromVictoria S
Date: 06/24/2023
5 starsVictoria S
Date: 06/24/2023
I became a customer of ********************** Bulb Farm in September 2019, and my garden LOVES my purchases. Also I have had friends ask me Where did you get those? especially from my photos. Photos of Hungarian Rhapsody Daffodils are spectacular and after a few years they multiply. Another subtle favorite is Cantab Dwarf Iris one of the first to bloom as winter ends, just a unique close to the ground blue little bloom. Pink Charm Daffodil is another one of my favorites. Another VIBRANT daffodil is Minnow Rock Garden Daffodil. My Minnows have also heavily multiply. I love ********* and consider them a luxury as I have not had the massive success as with daffodils. Great prices Holland Bulb Farm offers on Hyacinths I indulge, and get a couple of strong years out of them. I have never been able to get multiplication out of Hyacinths but even so they are worth their amazing sweet smell. They fill a room with their great aroma when picked. I am somewhat of a DIRT ADDICT and often refer to gardening as a cost effective mental health activity providing beautiful results. One of my flower addictions are also DAHLIAS. Holland Bulb Farms carry a wide variety of dahlias, and cost effective. Ive made MANY purchases in my 4 years as a customer. About service regarding my purchases; a couple of dahlias did not survive, as ******* can be temperamental. Contacting Holland Bulb Farm they ALWAYS made good on those orders. *** ordered a LOT and over my four years as a customer and have referred several of my other DIRT ADDICT friends to Holland Bulb Farm! Some say flowers are smiles from God and this company aids in providing many smiles!Holland Bulb Farms
Date: 06/26/2023
Hello ********!Thank you so much for your kind words! We are so happy to hear you have been successful with the items purchase on our site! We take pride in offering quality products and love to hear how happy the blooms make our customers! We appreciate your business and we hope you continue to enjoy a lot of "smiles" in the future!Thank you again!Review fromChristy B
Date: 06/23/2023
5 starsChristy B
Date: 06/23/2023
Holland Bulb Farm is a family run business who delivers gorgeous flowers at extremely reasonable prices. They have a limited warranty and will honor a refund or replacement if a problem is reported within the proper time window. My garden is populated and thriving with the things I have purchased from them and anytime I have had an issue, their family team has responded. One of my refund attempts was rejected, but I was beyond the time limit and I understood that their family can offer low prices by limiting the time to a reasonable growing season. Ill be a repeat customer for as long as they do business.Holland Bulb Farms
Date: 06/30/2023
Thank you so much for your positive feedback! We are so happy to hear your garden is full of our beautiful flowers! We appreciate your understanding regarding our policies. We do our very best to find a solution for our customers if items we ship fail to perform well as laid out in our 100% Grow Guarantee! Thank you again for supporting our company and your continued business!Review fromHelen S
Date: 06/23/2023
1 starHelen S
Date: 06/23/2023
They do not publish any negative (aka 'honest') reviews on their website. That should give you a good idea of how dishonest this company is and how little they actually stand behind their crummy products. I spent way too long (and way too much money and effort) convinced I was the dummy who couldn't get their lousy roots and bulbs to grow before I noticed that literally every plant I clicked on had nothing but rave reviews or no reviews at all. Seemed pretty shady but decided to try leaving some polite but honest reviews on plants that I had purchased several times and could never get to grow to save anyone else from wasting their time & money like I did. I was not the slightest bit surprised when those reviews were acknowledged as having been received yet somehow never managed to get published. I'm also not the slightest bit surprised to see the many terrible experiences recounted here or to see their pathetic, blame-shifting responses to every person here who rightfully detailed how their 'Grow Guarantee' is a scam and how their customer service is atrocious. This is an extremely shady company that peddles bad product and really, really doesn't want anyone to know that. They do not deserve your business.Holland Bulb Farms
Date: 06/26/2023
Hello,Thank you so much for reaching out to us and I'm sorry to hear you had a bad experience with our company. We do stand by our products and offer a 100% Grow Guarantee for the first growing season. We also do not wish to deceive our customer regarding our reviews. We are a family owned business with a smaller office staff. We do like to reach out directly to our customers that leave us reviews but unfortunately during our busy time, it can take us a bit to get through them. After reviewing your order, I unfortunately don't see any contact regarding any concerns you had with the order placed last Fall. We haven't received any emails, chats or phone calls regarding any concerns you had. We would be more than happy to assist you with any concerns you had or questions you may have and ask that you reach out to our customer service department directly so we can better assist you. Again, please contact us regarding your concerns so we can find a solution for you.Thank you!Review fromEmily F
Date: 06/19/2023
4 starsEmily F
Date: 06/19/2023
Ive had great success with Holland Bulb tulips. My shipments arrived quickly and were planted immediately. 47 of 50 fall planted tulips flowered beautifully come spring. If you are buying and planting in season, youll be satisfied with your product. If you are ordering the clearance, out of season products youll get what you pay for. About 50% off my deeply clearanced, out of season items were salvageable and performed come spring. Ill likely stick to buying and planting in season items for guaranteed results.Holland Bulb Farms
Date: 06/20/2023
Hello *****!Thank you so much for your positive feedback! We are so happy you've had great success with our products. We do our very best to provide quality products and fair prices. Any items we ship during our end of season sales are still covered under our Grow Guarantee to grow the first season! Thank you again for your kind words and we appreciate your continued business!Review fromShauna B
Date: 06/19/2023
5 starsShauna B
Date: 06/19/2023
I have made many purchases from Holland Bulb Farms. I always love seeing my flowers bloom for the first time. They have good sales and I have never experienced any issues with shipping either. Everything comes right on time!Holland Bulb Farms
Date: 06/20/2023
Hello ******,Thank you so much for your feedback and for your continued business! We appreciate your kind words and we are so happy to hear you've had a great experience with our products! We look forward to working with you more in the future and will continue to offer quality products at great prices! Thanks again!Review fromBarbara O
Date: 06/19/2023
1 starBarbara O
Date: 06/19/2023
Received an extremely dry, upside down honeysuckle vine completely dead. Have reached out twice by email,the first on the day I received it, and again a few days later. I have received no response from either. I tried the chat on the website and it wouldnt connect. Truely disappointed, waste of money.Holland Bulb Farms
Date: 06/20/2023
Hi *******, Thank you for reaching out to us. I'm sorry to hear you received an item in poor condition. I do see your email history. The first one was sent on 6/12/23 regarding the condition of the Honeysuckle when it arrived. We replied on 6/14/23 asking your for images to be sent so we could review the viability. The image was received last Friday on 6/16/23. I do apologize for the delay in responding. When you send an email we do provide an automatic reply stating during our peak season it can take several days for a reply since we are a small, family owned business with a smaller staff. We are working diligently to reach out to all of our email requests as quickly as possible in the order they were received. I will make sure someone responds to your email by the end of the business day today with a solution. Again, I apologize the item arrived in poor condition and that you haven't received a response yet. We do appreciate your patience during this busy time and will reply as soon as possible.
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