Reviews

This profile includes reviews for Marcus Theatres's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Marcus Theatres has 29 locations, listed below.

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  Marcus Theatres

  100 E Wisconsin Ave Ste 1900 Corporate Headquaters Milwaukee, WI 53202-4132

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  Marcus Theatres

  770 N Springdale Rd Majestic Cinema Waukesha, WI 53186-1815

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  Marcus Theatres

  10101 Market St Cedar Creek Cinema Rothschild, WI 54474-7938

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  Marcus Theatres

  513 N Westhill Blvd Hollywood Cinema Appleton, WI 54914-5780

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  Marcus Theatres

  2032 Ward Ave La Crosse Cinema La Crosse, WI 54601-6745

Review Details

• Review fromTheodore G

  Date: 05/08/2023

  1 star
  I took my family to the ************, ** Marcus theater on 5/8/2023 to see guardians of the galaxy vol 3. (**** *************** ************, ** *****) When the previews started I could tell the sound was not right. I thought maybe it was just the previews and waited for the movie to start. I noticed the left side of the theater sound system was not functioning. About 15 minutes into the movie I went out to the service desk where 6 team members were standing at the counter. I let them know there was a problem with the sound and they said they would let the manager know. After another 30 minutes of poor sound that ruined the movie (could not hear dialog during action scenes or when loud music was playing) I went and found a gentleman that said he was the manager. I explained to him the sound issue and that the air conditioning was not working in the theater. He gave me a nod and some lip service and I went back to finish the movie. Following the movie, several other patrons were complaining about the sound qualify and the temperature inside the theater. The manager blamed it on the copy of the movie and not the equipment. He never offered any replacement tickets (I would have taken them for the same movie) since our experience was terrible. In total, I spent 61 dollars on tickets, 48 dollars on concession, and 11 dollar on a beer for my wife. I expect to have a better experience for 120 dollars. When I got home I tried to email the company directly but they require a customer service feedback number, found on your receipt, which I did not receive when buying concessions. I called the corporate office number and left a general message after hours. If you value your hard earned money, stay away from this theater. 120 dollars to set in a sweatbox with AM ************* sound. No thank you.

• Review fromLashondra M

  Date: 03/27/2023

  1 star
  My family and I purchased tickets to see Advance showing of Mario brothers at midnight on Tuesday April 2nd for $8.98 each. On Friday March 24th a manager from the Roswell location contacted us and let us know that they had mistakenly priced the tickets wrong online and that we had an option to a pay the difference or receive a refund. I asked the manager to contact me back in an hour because my fiance had purchased the tickets. I did not receive a call back from the manager and after repeated attempts to reach anyone at that location I received an email stating that my tickets have been canceled and I was going to be issued a refund. I don't remember what the price difference was but the amount of money that my family has spent at this particular location over the last 3 years is crazy. This was supposed to be a special moment including my neice and nephew that we were supposed to enjoy as a family. Instead, we were stripped of our option and ultimately forced to now not see the movie at all this day and my neice and nephew will be going back home. They completely ruined our spring break and have not acknowledged or reached out to try to resolve the issue or even apologize. I am highly disappointed in how the management team chose to handle this and astonished that they reached out to their customers to ask them to pay the price difference for a huge mistake that they made. Sometimes as a business your wrong and you have to take your losses but you should never make the customer pay for it (as if we are not already paying enough). I would definitely like for someone to at least reach out and say or do something. Thank you, from a very disgruntled customer who loves your theatres and on most occasions is a happy customer

• Review fromBret E

  Date: 01/26/2023

  3 stars
  I know pulling an alarm in the theatre isn't Marcus' issue. But, this IS their issue. My friend and I went 30 minutes away to Majestic to see Avatar on their awesome screen in 3D. During the movie, fire alarm. All cleared, went back in to watch the movie and in about 15 minutes later was told we had to leave again. Fine, got a "sorry" move pass. Not upset, frustrated yes, but not intentional. SO, later that week, I drive back, another 30 minutes each way, to see Avatar. "We don't take sorry passes for this movie." WHAT THE ****? I never heard a "I can't" from a chain before. I explained I saw the movie earlier that week, paid via credit card, and was told I couldn't watch the movie. "Disney has rules in place on passes." OH MY GOODNESS. So, next time a fire alarm goes off, I must request a cash refund so I can use that cash later on when I want to see the movie? Yes, I did contact Marcus, and got a "sorry" email with no solution. I emailed back with this explanation above, and no response. I am a business owner, and only way to correct a problem is by bringing it forward to management and on their "contact us" page, there is no way to simply contact management. Not even on Marcuscorp page can you simply contact someone. So, Disney got the take of the money on the show that didn't air, but Disney can't allow a "sorry pass" to be allowed? I think your sorry pass should be king, even if Marcus has to pay Disney for the admission. Yes, I will go back and watch movies. Yes, supported them during covid. But this sorry pass does need to be addressed for future customers.

• Review fromJOLYNNE B.

  Date: 01/16/2023

  1 star

  JOLYNNE B.

  Date: 01/16/2023

  I've left a voicemail message and a chat message on the website in regards to our service from a theater in Duluth, MN on Saturday 1-14-23. The fire alarms were set off no one came our after 15 minutes of standing in a cold to give movie passes for the inconvenience and the staff when we purchased from the concession stand was extremely rude not to mention the popcorn was burnt and bottom of the bin. My kid asked the lady for other food products advertised and she said they were all sold out rudly to my teenager and rolled her eyes at us. I'm asking for a complete refund and getting no where in communication! This company I feel like takes your money and doesn't care what service or customer service they provide worst company EVER!

  Marcus Theatres

  Date: 01/17/2023

  Thank you for providing feedback on your experience with us. We value the time you took to provide us with your comments. Please accept our apologies regarding the issues you encountered. I understand that your experience with this situation was frustrating and I am very sorry that your experience did not go as expected.Your feedback has been shared with the local management team to look into this further and we will look for solutions to prevent a reoccurrence.I can definitely process a refund for you, but I would need some extra details. Please email ****************************** (please put Attn: ******* in the subject line) to provide your confirmation number -or please provide a copy/picture of your receipt/confirmation Again, we appreciate your feedback and we look forward to the opportunity to serve you again soon.

  JOLYNNE B.

  Date: 01/24/2023

  Hello, I'm finally able to read your reply I've been in contact with some the Corp people and as of a couple days ago I still haven't had a solution to the problem just run around calls. If someone can return my phone call I will just sorry tickets and refund for my concession food. I can not see the email to email back!

• Review fromEstella C.

  Date: 10/17/2022

  1 star
  I took my grandson to the movie on October 16. We were the only ones in the theater.and we were excited, Until about 10 minutes in 6 tweens entered and within minutes started havoc. Loud talking,jumping from row to row, swearing to each other. I asked them nicely to keep noise down. To no avail. With no supervision it was a useless cause. Against my judgement I gave them three warnings , I finally had to get management to get them removed. How is it allowed that underage kids can be allowed to the theater? You need to change this rule. If not, then management needs to be present and aware and check on them throughout the movie. It was ridiculous. I did not pay to have to babysit rude disrespectful kids. They ruined our movie experience. I have pictures of how they left your theater with popcorn spilled and garbage all over.

• Review fromRick R.

  Date: 07/28/2022

  1 star
  I received an email from Marcus Theaters offering a gift card promotion of a free snack if you purchase one for their national chain of theaters and movie taverns. I believed they had a location within my state so I read the fine print and it never stated " no refunds on egift cards. In fact, the website said cards could be exchanged for tickets and refunds would be processed up to one hour before a film showing. So I felt safe in buying it. Afterwards I tried to use it online for a movie near my home, but discovered there weren't any Marcus theaters in my entire state. In fact the closest one is 1000 miles away. I called the gift card support numbers and explained the problem and told them it was impossible to use the gift card and I wanted a $25 refund. They refused saying that its on their website, which I disputed in the area that sells the tickets. Nor did the email they sent soliciting my purchase make any mention to "no refunds" . They again refused and I called several other customer support areas but they kept telling me that they would not refund it even though I could not use it. These people are not honest nor transparent in their business practices.
  
  
  
  
  

• Review fromJanet G.

  Date: 07/28/2022

  1 star
  My family and I attended a showing of a movie and went to the concession stand for soda and popcorn. My son was purchasing a soda, and believes he left his wallet on the counter. It is possible he lost it in the first theater on the right side of the Menomonee Falls complex of theaters, listed as theater #3. When he discovered the wallet was missing, less than a half hour after the movie ended at 3:30, my husband and I returned to look for it. I left our names and phone number with the ticket seller. My husband and I also physically checked the theater and seat he was sitting in. Later I called to see if anything had been found, if they pulled up the seat to look under it, as they said they could--at the end of the evening, or if anyone turned it in. My daughter also called a few times, and both she and I left voice mails with the info to be called back. We heard nothing. My daughter also called at the 11am opening the next day, and it took 10 minutes to get someone to answer. Finally, now knowing my son had almost $300 in his wallet, we called the police. It wasn't until that time that the wallet was discovered; we don't know where. The license was there, but no money. I was appalled that managers never even bothered to call us. We only learned it was found by calling the police. And it was only the involvement of the police that got us any response. Perhaps we could have changed the outcome if anyone had really bothered to look for the wallet. This event occurred on July 5th, and he was at the counter between 12 and 12:15, if the video still exists, maybe someone could tell who picked it up as he thinks that is most likely where he left it.