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Business Profile

Ticket Brokers

Ticket King, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ticket King, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Email was sent to Ticket King to see if there was interest in two ********************** tickets. Email was sent back saying, yes there was and that they would pay me $150 per ticket. Tickets were subsequently transferred electronically and claimed by Ticket King. They are now refusing to pay for them claiming they never got them when indeed they did. I have an email that confirmations this.

      Business Response

      Date: 01/31/2025

      Thank you for alerting us to this. To summarize the situation, Mr. ******* reached out via email asking if we'd like to buy his Timberwolves tickets (see attachment), we said yes we would at $150/ticket but to please confirm their mailing address as that would give us confirmation they are going through with the sale. This is the part of the process that didn't happen. Please see the attachement showing they apologized that they sent that informaiton to the wrong email address. We often make offers that aren't taken up on, so this correspondence after our offer is important. Mr. ******* transferred the tickets to the email address we gave them without confirming they wanted to go ahead with the sale, and with the ticketing platform the Timberwolves use (AXS), the tickets are automatically accepted into an account; there wasn't any action taken on our end. Without the reply email with their mailing address, we weren't aware they wanted to continue with the sale of their tickets. We are sorry for this situatuion. We've been in business for 30 years and don't want frustrated customers; we aim to be honest and fair. In this sitaution, we didn't think they were going forward with the sale. Thank you for the time here. We'd be available for a call or to share any additional information that might be helpful. Thank you. 

      Customer Answer

      Date: 01/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Offer for the tickets was made and tickets were forwarded to Ticket King.  Ticket King claimed the Tickets thereby accepting them.  If they were required a written response , then why did they electronically accept the tickets?  Ive asked and they have no acceptable response.

      Regards,

      ***** *******

    Ticket King, Inc. is BBB Accredited.

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