Complaints

This profile includes complaints for Monroe Furniture Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Monroe Furniture Center, Inc. has 2 locations, listed below.

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  Monroe Furniture Center, Inc.

  110 W 6th St Monroe, WI 53566-1098

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  Monroe Furniture Center, Inc.

  1042 1st Center Ave Brodhead, WI 53520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a couch from them in 2021. We also purchased the "all encompassing" insurance at that time. Shortly after we purchased it, the fabric started to fall apart. Originally, we filed a claim with the insurance but they said since it was within a year we needed to go back to Monroe Furniture and deal with the manufacturer. When we contacted them, ********************* (Service Manager) came to review the damage and agreed that it was a manufacturer defect (the fabric on all three seats had worn through in only a couple months). Then this timeline happened:- Dec 9: I emailed him the photos he asked for of the couch & the damage - Dec 28: I followed up because I hadn't heard anything back - Dec 29: He claimed the manufacturer was fighting him on it so he was still working on it - Feb 22: I followed up because I hadn't heard anything back - Mar 24: I followed up because I hadn't heard anything back - Aug 22: I followed up because I hadn't heard anything back - Oct 30: I followed up because I hadn't heard anything back - Nov 4: I tried to contact someone different - Nov 5: Finally heard back from ****** who said she'd get back to me on Monday - Nov 8: I responded with a thank you & asked if she needed any more info - Nov 13: I followed up because I hadn't heard anything back At this point we don't know what to do. I've obviously sent several emails & also left messages for **** to call me back. Nobody at the company is taking responsibility for the $2500 faulty piece of furniture they sold us, not to mention the additional $250 insurance we purchased. We just want our couch fixed.

  Business Response

  Date: 12/14/2022

  To this point we have been unable to acquire the parts to fix ********************** furniture. I have taken this issue over from ********************* our service Manager in hopes that I will have better luck than he did in acquiring the needed parts. I would like to come out to ********************** house and view the furniture to see if there are other pieces needed from the last time **************** was out to inspect the furniture. I have a call out to ****************** and would like to follow up on this as soona as possible. I feel if I put pressure on the manufacturer and their sales representative they will be more willing to help us. 

  *************************, Store Manger, Monroe Furniture Center.