Lawn Maintenance
Naturescape Lawn and Landscape CareHeadquarters
Reviews
This profile includes reviews for Naturescape Lawn and Landscape Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 237 Customer Reviews
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Review fromDebra D
Date: 06/23/2023
5 starsI'm highly satisfied with their service, Professionalism, and dedicated to serving your needs!Review fromWilliam E
Date: 06/21/2023
5 starsI have used Nature Scape for over six years. Mark is taking care of my yard this year and he is awesome! He provides outstanding service and takes a genuine interest in improving and giving your yard exactly what it needs.Review fromcharles f
Date: 06/21/2023
5 starsI am and have been very happy with NaturesScape Lawn and Landscape CareReview fromScott R
Date: 06/16/2023
1 starScott R
Date: 06/16/2023
STOP SPRAYING SWEET BAY MAGNOLIA TREE WITH BROADLEAF CONTROL!Two years ago I just ignored it figuring you couldn't get good people during the pandemic. The tree suffered badly but started to come back a little bit last year. Then you did it again. I left feedback and got a call back which went to voicemail. I returned that call and never heard back again. I then had to remove the tree, and paid to replace it with a new one.Now this year.. Yesterday I got an application in the morning. In the late afternoon I go outside and sure enough ALL of the new growth leaves are curling in on themselves and non-woody parts are wilting over. Three years in a row! Had I not already prepaid for this whole season I'd just be done. I don't see any reason to pay for another season. 10 years as a customer and it's costing me more in damages than the service is worth.
Naturescape Lawn and Landscape Care
Date: 06/22/2023
We were very sorry to see this, and we sincerely appreciate your patience and willingness to let us address this situation for you. Please let us know if you have any additional questions or concerns going forward, and we'll do everything we can to make you happy!Review fromLeanna F
Date: 06/16/2023
5 starsI started using this business last year when my knee gave out, and was very optimistic, because of another so called Lawn Service, that I tried prior, was rude, unreliable, and didn’t do half the job I needed. The gentleman that cuts my lawn, is very thorough, and professional, and today he even took a little extra time to edge my yard! It’s been about 3 years since I have had it done, and he did it for me without asking. The prices are more than reasonable, and if lawn day comes around, and he comes by and sees nothing needs cutting, he doesn’t mow anyhow to try and get paid. I’ll continue using this business as long as I have a yard to be mowed! I recommend them to anyone, and I get compliments on how good my yard looks too..Review fromMark R
Date: 06/12/2023
5 starsMy first year with Naturescape and I am "1" satisfied customer! The level of service and professionalism provided is outstanding. They go out of their way to provide the answers to my questions and viable options/solutions for remedying issues. Great Job all!!!Review fromMary S
Date: 06/02/2023
5 starsThis is our first year with Naturescape. Our lawn looks wonderful and customer service is always able to answer any questions that I have. I am happy that I switched to Naturescape.Review fromLisa C
Date: 05/30/2023
1 starLisa C
Date: 05/30/2023
Not recommended. I had a terrible experience. We were invoiced when no services were provided. After the season ended and we asked for services to terminate (twice) we were still receiving invoices. When I mentioned the snow falls the customer service agent, Charlie, was embarrassed and said, "Yeah, we are done with mowing this season now." If they have a set fee to provide services for a season, they should tell you that upfront. The individual that was assigned to mow the lawn had indicated he was pressured to mow more often than was necessary, recommended that we reduce down our service, which we did. Once it was reduced as recommended by them, they would stall coming out to the property to mow, which then generated a higher invoice because the lawn was longer. Well, had they been to the property when they said they were going to be there it would not have been that long. Anyway, cut your ties with them while you can....not worth it and I am a local resident to their business location ! Yikes.Naturescape Lawn and Landscape Care
Date: 05/31/2023
We're very sorry to see this; our seasonal mowing service should be reliable, both in service and in billing, and we're so sorry about the confusion and miscommunication. We would love the opportunity to prove that we can give you the results and reliability you deserve. Our mowing program is guaranteed, and we're happy to put that guarantee to work for you. We'll be reaching out shortly to see how we can make you happy again. We look forward to speaking with you!Review fromJosh C
Date: 05/26/2023
1 starJosh C
Date: 05/26/2023
I signed up for service and my credit card was charged on April 26th. I called after 3 weeks as no service was completed as of the 15th of May. I was told there would be an ASAP call made to rectify the issue. As of today May 26th there still has not been any service done on my property. The customer service rep stated we had a non working number. She is correct as we gave up our home phone number years ago. She was attempting to call to state that the ASAP call was not going to happen......this I appreciate. But now she is telling us the service is going to be likely done next week. This is pushing 6 weeks from time of signing up until the first service. I called in late April to get some pre-emergent crabgrass and other weed control per your literature. The customer service rep stated the same service is basically applied during the 2nd service. I cannot say that the pre-emergent, weed control, or seasonal fertilizer is going to get done before June. The main reason I went with your company is because of our past experiences and quality of service. I did not expect your company to be able to get here the next week after we signed up in April, but 6 weeks later definitely is not acceptable given the growing season and timely application of products needed to slow or stop weeds. I do understand the crucial timing of applications and that is not going to take place here.Naturescape Lawn and Landscape Care
Date: 05/31/2023
We're very sorry to see this! We absolutely will be able to control your weeds and crabgrass, as well as providing seasonal fertilizer. We're so sorry for the delay, and we will be reaching out to you shortly to see how we can put our guarantee to work for you and make you happy again. We look forward to speaking with you!Review fromVickie R
Date: 05/19/2023
1 starVickie R
Date: 05/19/2023
They are extremely unreliable in their mowing schedule. I have had to follow up almost every 10 days to get someone out to mow. Very unacceptable. I’ve had them for over 5 years and the last two have been horrendous. Time to go elsewhere.Naturescape Lawn and Landscape Care
Date: 05/22/2023
We're very sorry to see this! With our seasonal mowing service, you should be seeing visits reliably every **** days during active growth, or every ***** days during slow growth. These cycles should require no prompting from you, and we're very sorry that you've had to call in. That is unacceptable, and we will do better. We'll be reaching out to you shortly to see how we can put our guarantee to work for you and make you happy again. We look forward to speaking with you!
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