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Business Profile

Rentals by Owner

N. Freedom Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rentals by Owner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After applying for an apartment on line, paying applicable refundable fees, the company ignores requests for a refund of fees. My concern is having to use a credit card to pay the fees now they have my credit card information ad well. I am concerned that this may be a scam because my phone calls and text messages are not returned or answered.

    Business Response

    Date: 10/06/2023

    Hello,

    We received a letter from you in regards to ***********************

    We had been in contact with ***** in regards to her application. We received her application & application fee. The application was ran through **** which does the credit check and they were in line for the apartment, but waiting on *** letter for the dog so there would be no dog fee. The **** is the service we pay to do the credit check. 

    I will send along the transactions where we have had phone calls and text communications between ***** and *** who is the North Freedom property manager in that office. We have everything done online. Once they have seen the apartment and the application is completed and approved the next step is security deposit which holds the unit and the lease can then be sent out. Pro rated rent or rent depending on the time of move in needs to be paid before key pick up can be done.

    In the calls and text you can see we were waiting for the ** to be paid to proceed with the next step. Our office hours are Monday - Friday between Noon and 5pm. So even if someone texts in before that time usually there is no one in the office to respond at that time. We do have an emergency line for emergencies only that responds outside of those hours. 

    Please reach out and let us know if you have any other questions of if you need anything else in regards to this matter.

N. Freedom Rental is NOT a BBB Accredited Business.

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