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Business Profile

Golf Carts

Master Carts, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Master Carts, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Master Carts, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 29, 2024 Master Carts picked up my golf cart because it wouldn't start. On June 14th I talked to ********************** said my golf cart was done. I asked him about trading it in because I was having too many issues with it. We decided on a 2018 ****** with a lithium ************ would get it ready & let me know when it would be delivered COD. I called a few days later & was told that they were waiting for the lithium ************ would be about a week. I called about a week later & left a message. Nobody got back to me. I called the shop numerous times with either no answer or a recording saying memory full. I called ********************* cell phone & left numerous messages. Again nobody got back to me. On Friday July 12th I emailed them to find out what was going on. Being disabled I need my golf cart to get around my yard & half the summer is already gone. If I had known this I would have had them bring my old golf cart back now that it was fixed. I asked them to call me ASAP. On July 15th, they answered my email saying "I am sorry no one got ahold of you but *** passed away and the shop had been closed for awhile. i will try really hard to get your cart to you". I responded immediately asking them to call me because I need a golf cart being that I'm disabled. I have heard nothing since.

      Customer Answer

      Date: 08/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      My 2018 ****** Golf Cart was delivered today. I didn't get the lithium battery that I was promised so that brought the final price down.

      They gave me an 8 month verbal warranty on it that I'm not happy about. Being that it's now the end of August & I will be storing it around October through the winter, my verbal warranty expires in April right about the time I take it out of storage. I feel that the least they could do is warranty it through next summer. I don't drive it that much to start with.


      Regards,

      ***********************


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