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Business Profile

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4imprint, Inc.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to *************************** via email on May 5, 2025 to their privacy email asking them to kindly remove my home address from their mailing list since I keep receiving unsolicited mail from them. I never even bought anything from this company. They refuse to do it unless I provide them with my full name. I've reached out to several companies to have my ADDRESS removed and never been asked for my full name. Why does 4imprints need my full name. They are making it difficult, since they don't want to remove me.

    Business Response

    Date: 05/13/2025

    Our apologies for the delay, and we will remove you from all of our marketing as soon as possible. If you don't mind, could you please share your address here?

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I am not replying with my address since these complaints & correspondence are public. I have provided my full address via email with your employee, ***** *************, Marketing Support Manager on May 5, 2025. 

    Regards,

    **** G

    Business Response

    Date: 05/16/2025

    Sounds good, I'll work with ***** V on it. Thanks for your help!  Consider yourself removed from all our marketing. It may take up to two months, as we can't stop anything that is already at the post office.  If there's anything else we can do, please email ***********************************************************. 
  • Initial Complaint

    Date:03/01/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4imprint is sending me unsolicited physical catalogs to my home address with a company I am associated with, but I am not employed by. I find this to be extremely inappropriate to send mailings for a company I do not receive a W-2 for. I never signed up for any mailings and I have never solicited the business for anything, even in my personal or professional life.

    Business Response

    Date: 03/02/2025

    We really appreciate ********* bringing this to our attention. We have a normal process for catalog removal requests we highlight in our catalog, and honor those as soon as possible.  I have processed this request in the same manner, and ********* *** receive one additional catalog from us over the next month (we can't stop anything already mailed), but nothing after. In addition, given ********* mentioned the data on the catalog was incorrect too, we will follow up with our mailing list provider to request they remove her information from any list database they have as well. Really appreciate the help here, as we don't want to send any marketing pieces that people don't want. 
  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The request was to obtain 1 emblem, which the art work was provided. There is one person in our group that has an extremely small head (she wears a child size cap. The request was made to provide us with 1 hat with the emblem or just i emblem. We we were told no. It is our art work and basically our emblem. We want one or the other. We have already spent $3,445.07 with your company. We feel this is a minimal request. 4imprint talks about certainly well we our certain we want 1 cap or i emble.

    Business Response

    Date: 10/01/2024

    Thank you for working with us to help get this resolved!  I checked, and as of this morning (10/1), ***** ***** from our customer service team is working to fulfill your request.  if there's anything else we can do, please let me know.

    Customer Answer

    Date: 10/01/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****
  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed a order with them gave them credit card info. informed them i need it by a set date and they advised me i would have them for a event. they did not follow through with that. they insisted that i gave them wire instead and they would not prosses any order untill so.. on website advertised once approval of art work and goes out once shipped payment be made.. instead they are trying to get my to wire them before product is even delivered. i am requesting my products be sent to me asap and payment made as stateed and to there company policy

    Business Response

    Date: 06/20/2024

    *****************, who identified himself to us as *************,placed an order under an account for Cork Towns Collision (*****************************). The credit card information he provided was declined authorization. According to our standard credit screening process, when credit cards are declined, we require the customer to wire the invoice amount before releasing the order.

    This individual called several times and was rude and combative with our customer service and finance representatives. Looking into the matter, we identified another account associated with the phone number this individual provided this one for Corktown Collision with the contact listed as *****************. The invoice for that account was not paid, and the owner of Corktown Collision (*******************, actual address *****************************)disclaimed knowing who placed the order. 4imprint wrote off the balance of $7,177.44 and flagged the account as potentially fraudulent.

    Unfortunately, our industry (promotional products)increasingly has become the target of various scams. We have instituted measures like our credit screening process to avoid becoming a victim of them.The number of red flags raised about the order at issue necessitated that we receive payment in advance before its release.

    Customer Answer

    Date: 06/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [that is actually incorrect. ***************** is the owner and registered agent *** Is the manager of my business if you want to go that route i can support all Michigan bussiens Licnese documentation and everything in regarded to that. Your agents have all told me otherwise and refused to take a credit card. I dont feel comfortable. Sending you guys a wire that is nonrefundable or Disputable with Bank if there is any fraud or anything in that matters for my safety, thats why I wanted to use a debit or credit card and I informed you that we had to have the bank on the phone to get the authorization because of daily spend limit. They refuse to comply with what I am requesting I will be suing them in court.

    Regards,

    *****************
  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please note all information is attached to this claim.On May 3rd i ordered 50 drawstring bags from **************** which is the sister company of 4imprint. At first i was provided a number that wasn't tracking and was given the run around regarding that. I finally received my items on May 18th and as soon as i opened the package i noticed a problem.A. They were nothing like what the photo appeared to be on their website. I know this because i spent lots of time actually trying to figure out what the real difference was in the fabric used based on that and the description. These are like paper/fabric and they've applied direct to film transfers to them.B. Every single one had the line falling off from the logo, if it hadn't already C. Every single bag had press marks D. Some were pressed so crooked they were unuseable I immediately say down to message them. As you can see they tried to blame it on the fact it's a promotional item and basically told me tough. The next time i get offered 10% and still told it's not meant to last forever even though clearly i understand that. Now after threatening a claim i'm offered 30% and told it's my artwork. It's clear they can't decide on why they don't want to refund my money but this is unacceptable. If there was an artwork issue they should've let me know that so i could make changes. They knew these were falling apart when they sent them out and they think that's OKAY behavior!

    Business Response

    Date: 05/23/2023

    This situation is really unfortunate for the customer!  ********************** isn't affiliated with **************** at all...period. Please close out this complaint against 4imprint. Thank you!  ***

    Customer Answer

    Date: 05/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************
  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** sucks! I messaged to ask for color code to design. The color on website mockup looks different from the color code option. So I wanna make sure the color of burgundy is not so black as the mockup, but more red like the main color base options.They said I have to order first which is more than $100 to get the detail color code options??? So I ask do you know the color options on website is close to the actual print...And they said: "CAN YOU READ WHAT I JUST TYPE?" Thanks! Wonderful

    Business Response

    Date: 01/24/2023

    I've reached out to the customer to see what happened and how we can get them the information they're looking for. 

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