Reviews

Review Details

• Review fromJesse M

  Date: 02/29/2024

  5 stars

  Jesse M

  Date: 02/29/2024

  Had a bit of a mistake on our order and they worked hard to get it redone and sent out as soon as possible. Great communication and a great product. Will use again!
  

  4imprint, Inc.

  Date: 03/01/2024

  Hi *****,Thank you so much for taking a moment to leave a review. It means a lot to hear we made things right for you and the work our team does isn't going unnoticed. I'll certainly pass this along to them right away. Thank you for your business and for allowing us to make things right when they don't go as planned!Best regards,***

• Review fromTess J

  Date: 02/07/2024

  5 stars

  Tess J

  Date: 02/07/2024

  I have worked with 4imprint since 2017, for two employers and they have never failed me. If or when there have been mistakes (I only recall one) they literally jump through every hoop to make the situation right, and that's with asap timing! Exceptional product and service, far exceeds expectations and my expectations are high. This is the company for marketing needs! Wish I could go on and on, but a 5 star review says it all. 4imprint is real and a real part of making our business a success.
  

  4imprint, Inc.

  Date: 02/12/2024

  Thank you, ****, for your continued support (and kind words!) - they mean a lot and we'll pass them along to the folks you've worked with here. All the best and we look forward to working together again soon.

• Review fromRebecca V

  Date: 01/04/2024

  5 stars

  Rebecca V

  Date: 01/04/2024

  I could not be happier with my experience with 4imprint. I had worked with 2 other companies on our yearly calendar order. Both were very difficult, and one was downright pushy. They would NOT stop calling our stores and trying to place an order, even after being told repeatedly to stop (*****). When I started working with Chelsea ****** at 4imprint, I was amazed at her promptness, her willingness to help with my questions, and just the overall customer service experience. We are really happy with the finished product, and it was shipped and delivered exactly as promised as well. We will definitely keep using them in the future.
  

  4imprint, Inc.

  Date: 01/05/2024

  Thank you for your kind words - we're happy to hear everything went well and we're lucky to have ******* on our team! We look forward to assisting you again soon. *** and the 4imprint Team

• Review fromMaQuettia L

  Date: 10/23/2023

  1 star

  MaQuettia L

  Date: 10/23/2023

  I am extremely dissatisfied with this entire experience. We placed an order for multiple items and paid a substantial amount for next-day shipping on a Thursday. We were given the assurance that our packages would arrive by Tuesday, which was the day of our important event. However, on Monday, I had a conversation with someone named Joane, who promised to provide courier details but instead sent an email stating that the packages wouldn't be delivered Monday or Tuesday. I attempted to reach Joane by phone, but she was unavailable for the remainder of the day. Subsequently, I spoke with Elizabeth, who initially claimed she was getting a manager but, in reality, put me in a call queue. Finally, I had a conversation with Trent, who informed me that a name change was made on the package, resulting in a one-day delay. Unfortunately, he couldn't identify who initiated the address change and could only offer an apology. I am thoroughly frustrated with the entire ordeal, and there has been no resolution to our issue.
  

  4imprint, Inc.

  Date: 10/26/2023

  *********,We deeply regret the issues you encountered with your recent order. We're truly sorry for the inconvenience and frustration this has caused. While we can't change the past, we are committed to our 360 Guarantee and have covered the full cost of your order as a gesture of our commitment to your satisfaction.We understand the importance of your event and the breakdown in communication you faced. We're taking this incident seriously and will work to improve our processes to prevent similar issues in the future.If you have any further concerns or need assistance, please reach out to us.

• Review fromJoe K

  Date: 10/17/2023

  5 stars

  Joe K

  Date: 10/17/2023

  good experience, fast delivery and a very quality product good
  

  4imprint, Inc.

  Date: 10/18/2023

  Certainly, makes our day to hear that - thank you! We hope your event went great and look forward to assisting you again in the future.

• Review fromJesse G

  Date: 08/31/2023

  1 star

  Jesse G

  Date: 08/31/2023

  I'm truly disheartened by the way my experience with 4imprint has unfolded. Initially, I chose not to voice my dissatisfaction, hoping to simply move on from my engagement with their company. However, after participating in your survey, I was surprised to receive an attempt at resolution from their end. Sadly, my recent interactions have left me feeling deeply disappointed and frustrated.It's disheartening to find that rather than addressing the issue at hand, their response seems to be focused on casting doubt upon my honesty. I must admit, this has added an extra layer of frustration to an already disappointing situation. Despite their efforts to salvage the situation, I find myself unable to share any additional photographs (I have wasted enought time on this) or, for that matter, conscientiously recommend your company to anyone in my network.This unfortunate turn of events is particularly dismaying considering my wife's previous positive experiences with 4imprint. She had placed her trust in their services on two separate occasions through different companies and had no issues. I had sincerely hoped for a similar level of professionalism and satisfaction in my own experience.In conclusion, my interactions with 4imprint have left me feeling disillusioned and let down. I hope that my feedback serves as a reminder that customer satisfaction and trust should remain at the forefront of every business's priorities. As it stands, I'm left with a heavy heart and a lack of confidence in the direction that 4imprint seems to be taking.
  

  4imprint, Inc.

  Date: 09/05/2023

  Hi *****, we apologize and share your disappointment with how your order went we certainly look for things to go much more smoothly. When things dont go well on an order, and we need to replace items to meet your satisfaction, it is a normal part of the process for us to request a photo. Having a photo allows us to see what went wrong to be certain we can address when the order is redone. Thats all. We apologize that our photo request came across differently in your case, not our intent!And we stand behind your complete satisfaction with our 360 Guarantee If you're not 100% satisfied with your order, we'll pay to pick it up and rerun it or refund your moneyyour choice. As of today, weve honored your choice and completely credited your order.

• Review fromTiffiney C

  Date: 08/16/2023

  1 star

  Tiffiney C

  Date: 08/16/2023

  I ordered 150 can coolers and when they arrived, they all had the safety lines printed on them that 4imprint placed onto my design proof. In addition, the quality of the print is just awful even though I made sure to send in high-quality artwork. I have reached out to them on a few occasions trying to get this resolved and have had no response back, so they obviously do not value their customers. We cannot use these it is just too embarrassing. I cannot believe their production team even allowed these to ship out.
  

  4imprint, Inc.

  Date: 08/17/2023

  Hi ********, certainly not the way your order should go, and sorry for the lack of response, not our norm!We'll be in touch right away to see how we can make things right and get you product you're proud of.

• Review fromDonna J

  Date: 06/08/2023

  5 stars

  Donna J

  Date: 06/08/2023

  We ordered 250 beach balls and by our mistake we put the wrong phone number on it. This wonderful company not only sent out 250 new beach balls but gave us another brand and choice to go with so that it would reach us within 24 hours....and....it did. Proofed, ordered and shipped and reached us within 24 hours at no extra charge either. I was completely impressed with the way Amanda communicated with us and gave us options to make sure that we had the merchandise before the event. This will be our GO TO company for any work that we need done for sure!!!
  

  4imprint, Inc.

  Date: 06/09/2023

  Hi *****, thank you for your kind words (we'll pass along to ******). We understand things happen, but having items in time for your event is critical - so happy to hear ************ happen!

• Review fromJohnny C

  Date: 05/04/2023

  1 star

  Johnny C

  Date: 05/04/2023

  First order a mess. Planning on other items no way. Seemed confused.
  

  4imprint, Inc.

  Date: 05/05/2023

  Hello ******, we'd like to look into this right away! I cannot locate you anywhere in our system using the info you provided. Would you mind emailing your account information to ******************************** so we can help?

• Review fromKaren B

  Date: 04/13/2023

  5 stars

  Karen B

  Date: 04/13/2023

  I started using 4imprint at the end of 2022 due to time delays and increased pricing with local companies. I found the pricing to be phenomenal for the quality of items you are getting and shipping was faster than what was originally stated. I have since placed additional orders and also took the chance and reached out to them regarding a donation for my church. I was hoping to get maybe some misprints - nope, they sent 4 boxes of product without hesitation and it arrived in about a weeks time. They certainly have a faithful customer here!
  

  4imprint, Inc.

  Date: 04/14/2023

  Thank you so much for being a customer and for sharing the kind words - makes our day and I'll be sure to pass that along to all the folks involved. And we look forward to working with you again!