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Business Profile

Commercial Refrigeration

Barr, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The check #*** was mailed 4/5/2022. Received Confirmation on 4/12/22 the check was received. The amount was ********* for a 9*18 box, 5hp Krack condenser, new heatcraft evaporator with 1 year warranty. Thru **** at Barr. The Item was delivered on 5/20/22. I got ************** Contractors out of ********* to install the unit. The unit was installed and powered on 7/13/22. We watched the temperature for several days, everything seemed to be running and keeping cold. I put 3 whole steers in the freezer at a value of about $15,000.00 When I went to check on the freezer on 8/2/22 everything in there was thawed as the temp was about 60degrees. $15,000 Product loss not able to sell. So I have loss of $15,000.00. Called JEM they drove from ********* to determine that the wire burnt off the relay causing a compressor start components failure. Contacted **** regarding the Warranty. Was told to get *** to fix the freezer, and would be reimbursed. I contacted ***, and they once again drove from ********* to get my freezer back up and running again. *** came and had me running again on 8/5/22. ************ for Repair ******* While here they troubleshot the Heatcraft Fan which was not working. Once again I was told to get JEM to repair, and they once again came and repaired more warranty work for $400. *** replaced ********* fan on 8/17/22. Was not told any stipulations or that they would only pay a certain amount. I received a check for ****** from Hussman. So I am at a loss of $15,000 in product and $900.00 for Warranty work that I have not been compensated for.

    Business Response

    Date: 11/08/2022

    Barr, Inc. is a supplier of new and used refrigeration equipment. We do not offer installation services and the warranty for the equipment sold is handled by the manufacturer.  All claims are sent to the manufacturer and handled according to their guidelines, which was done in this case.  Please refer to our invoice and manufacturers warranty attached.

    Customer Answer

    Date: 11/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    You sold and shipped my a faulty part.  Which burnt up and caused my freezer to go out and my products to thaw out.  Therefore I lost $15,000 in products  I do not know your agreements with your vendors.  I purchased the unit from Barr, *** and it was purchased with a warranty.  So I expect that you are responsible for that.  The paper you sent from Hussman that is the first time that Barr has sent that.  Again I do not know the agreements between Barr and their Vendors.  I know that I purchased the unit from Barr.  The second repair from my understanding is a Heatcraft part and that repair was communicated via email with **** at Barr.  Once again no stipulations but the invoice has not been paid.   It is Barr's responsibility to cover my product loss, or their insurance can, and pay the repairs in full that were authorized to be done.  I would not have facilitated the repairs if I had not expected they would be paid in full.  If there were conditions they should have been addressed on the front end, not now.  


    Regards,

    ***********************

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