Reviews

This profile includes reviews for J.W. Jung Seed Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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J.W. Jung Seed Company has 5 locations, listed below.

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  J.W. Jung Seed Company

  335 S. High St. Randolph, WI 53956

• 

  J.W. Jung Seed Company

  5620 Hwy 10 Stevens Point, WI 54481

• 

  J.W. Jung Seed Company

  6192 Nesbitt Road Madison, WI 53719

• 

  J.W. Jung Seed Company

  1313 Northport Dr. Madison, WI 53704

• 

  J.W. Jung Seed Company

  1123 North Bristol Street Sun Prairie, WI 53590

Review Details

• Review fromVicki E J

  Date: 06/02/2023

  1 star

  Vicki E J

  Date: 06/02/2023

  Do NOT buy plants from this company. They substiitute another color or variety without asking and send them to you if what you ordered is out of stock at the time the order is filled and ships. Worse, they put the correct label for what you ordered, not the substitution, on the plant. You will only know if you read the packing slip and see the note at bottom that they made the substitution. Or if you plant them and wait until they grow and bloom and see what they sent you.
  We ordered two Coral Miracle bare root rose plants/bushes. The note at bottom of packing slip said they sent Pink Miracle instead. The plants are labelled Coral Miracle. We have a huge number of pink roses. We did not order or want Pink Miracle. Jung does not normally refund either. They offer a merchandise credit.
  I called and told them the substitution was unauthorized and they could either credit back what I paid for the two rose bushes or I would call my charge card company and do a charge back on the order. They agreed to credit the money I paid back to the credit card I used.
  I consider this false and deceptive practices and fradulent and will not do business with Jung Seed Com,pany again.

  J.W. Jung Seed Company

  Date: 06/08/2023

  Customer placed an order for ******* *********************** she received roses there was a notation on her packing slip about the roses being substituted.This was an error. This message was a carry over message from last season that should have been cleared out, but unfortunately was overlooked.It is Company Policy to notate on the tag of a plant if it is a substitute for another plant.The tag was correct and the customer did receive what they ordered - ******* ****************************** to customer to notify them and apologized for our error!Customer also received a refund for these ********************** - they can keep refund.

• Review fromJody S

  Date: 05/15/2023

  1 star

  Jody S

  Date: 05/15/2023

  Please do not do business with this company. Their customer service is awful and they do not stand behind their products. I ordered 5 boxwood last year and they were small and 50% dead within a month. I lost 4/5 within the year. I emailed the company 2 times within the replacement period with no response from them. I finally called but was told I did not meet the replacement timeframe with the call. I forwarded both messages within the timeframe. They offered 50% replacement value so I took it. I ordered 2 rhubarb plants and some seeds with my credit. One rhubarb plant looked bad but I planted it to give it a try. The other plant is growing and looks good. 2 weeks later I called for replacement and they denied me stating that I didnt fit the protocol for replacement because it could take 4-6 weeks. The plant is showing no growth whatsoever. What a horrible company!

  J.W. Jung Seed Company

  Date: 06/02/2023

  Contacted Customer and came to agreement to replace 5-Buxus Little Missy Boxwood in spring 2024 at no charge as well as to issued credit for the Rhubarb that did not grow.

• Review fromBecky M

  Date: 05/04/2023

  1 star

  Becky M

  Date: 05/04/2023

  I truly wish I would have read these reviews prior to buying two plants from Jungs. One of them was beautiful, the other was small and certainly did not look it's best when I received it on April 17th. I didn't want to put the plants outdoors right away because the weather was cold and windy, with rain, sleet and snow for most of the remainder of the month. I tried to nurse the small plant until I could get it outside. However, by May 1st it was looking worse than it had. I reached out to Jungs, for either a refund or a replacement. They would not do either, instead they blamed me and told me that I "had not done my part" to take care of this plant (Because I had not planted it outside when I first got it) I'm sad, because I have had total respect for Jungs, and had bought many plants from them throughout the years. Because of their poor customer service, I will NEVER purchase from them again. There are plenty of companies out there that truly do guarantee their plants. I will use them.

  J.W. Jung Seed Company

  Date: 06/06/2023

  Contacted Customer.Sent a replacement order for ******* Potentilla Happy Face Pink Paradise.

• Review fromRandall P

  Date: 03/20/2023

  1 star

  Randall P

  Date: 03/20/2023

  Will never do business here again! Bad quality plants on arrival and they try and blame the customer for the crappy plants!! Have also reported them to my credit card company

  J.W. Jung Seed Company

  Date: 06/02/2023

  I do not see any correspondence from Customer. If they would have reached out to us, I am sure we
  could have come to an agreeable solution. Customer ordered Seeds, Misc. products and some plants..
  

• Review fromKrista C

  Date: 03/15/2023

  1 star

  Krista C

  Date: 03/15/2023

  I ordered about 80 dollars worth of plants and 8 days later no confirmation email. I called and a recording tells me to call back during business hours and it was during business hours. After all the reviews I have read it it possible to start a class action lawsuit?

  J.W. Jung Seed Company

  Date: 03/17/2023

  Customer placed an on-line order on 03-07-2023 Customer should have received an email confirmation on her order.Order has gone down to our warehouse to fill . It has been pulled and packed today 03-16-2023 Customer will receive an order confirmation when her order does ship. that should be this afternoon or possibly Monday, March 20, 2023 I will alert customer that her order is ready to ship.

• Review fromRobert

  Date: 03/08/2023

  1 star

  Robert

  Date: 03/08/2023

  What kind of company turns off their phone "to catch up"? I am supposed to be starting my seeds now, and I do not know the status of my seed order. Have ordered from a place 5 hours drive from my house, 2 weeks ago. No e-mail, charged my card on day 1, they were not too busy to do that. I will NEVER again waste my time and money with a loser company like this. When the system does answer a call, the last time I was # **. Is that how many "happy" customers were ahead of me? Who wants to be on hold for this long to talk to the idiots that are in charge of this mess. I hope I can cost them enough by sharing my experience here. Let's see what the reply might be.(in 6 months wait of course) DISGRUNTLED ******

  J.W. Jung Seed Company

  Date: 03/09/2023

  Customers order was entered on 02-27-2023 for Garden Seeds. the seeds were shipped 03-07-23 via First Class Mail - Tracking #********************** and delivered 03-08-2023.One seed pcket is on backorder as we are awaiting new production to come in from our vendor.Yes - our phones have been busy. We answer as many calls as we can in a day.

• Review fromJD D

  Date: 03/07/2023

  1 star

  JD D

  Date: 03/07/2023

  Awful customer service absolutely awful! I bought a pack of seeds and they were bad germination. They basically blamed it on me as an experienced Gardener and said nothing they could do about it. I wasn't really asking for much but at least an apology would be nice but no they were rude said nothing we can do and hung up on me. Just be warned this company is not a good company to buy seeds from. I got two plants out of 30 so far. That's awful germination for a gardener.

  J.W. Jung Seed Company

  Date: 03/17/2023

  Customer purchased one Pcket of *********************. He did call on 03-07-2023 to report a problem with the germination. He only planted 25 to 30 seeds out of 100 seeds in packet. Was asked to plant more seeds to see what the result would be. ther germination rate of the Kale at our last testing was 86%.The minimum federal standard is 75%.I have entered an order for a replacement packet of this Kale. I have sent the customer an email apology along with some planting tips.