Complaints

This profile includes complaints for Speed Queen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Speed Queen

  221 Shepard St Ripon, WI 54971-1390

• 

  Speed Queen

  341 Vermont St Ripon, WI 54971

• 

  Speed Queen

  PO Box 990 Ripon, WI 54971-0990

• 

  Speed Queen

  318 Vermont St Ripon, WI 54971

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The washer squeals during the spin cycle since the May 2024 installation, Eventually, it worn down the inside plastic rim of the washer (see photo). An uneven, tilted drum is only part of the problem. The rim has been replaced and it still squeals. Moreover, I have been working directly with Alliance **************** for many months and have tried to work this issue up through their customer service system and been unsuccessful. Two repairman have deemed the washer unrepairable. One repairman that Alliance recommended refuses to work on it anymore as there is nothing further to be replaced or corrected. In addition, the dryer has started melting clothes as others have noted in their complaints. Alliance does not stand by their products or warranty. Since repairmen that are experts with Speed Queen systems deem it unrepairable and Alliance is unwilling to resolve the issue directly with me or the repairman, I am requesting a full refund. Photos of the damaged rim and audio videos with the squealing spin cycle have been provided to Speed Queen along with written documentation/emails documenting the defective equipment.

  Business Response

  Date: 02/10/2025

  Thank you for your feedback.  Your case has been escalated to the Leadership Team of the Customer Support Group.  They will thoroughly review the details of your situation and respond to you directly.

   

  thank you

  Customer Answer

  Date: 02/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my set in October 2024, 2 weeks after our purchase the washer started squealing on the spin cycle. Speed queen has failed 6 times to dispatch repair companies to fix it. Today, it still squeals on the spin cycle and speed queen doesnt care.

  Business Response

  Date: 01/31/2025

  Thank you for your feedback.  The leadership team from our ********************** will review your case and respond to you directly.

  Thank you

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December , 2024 Speed Queen/alliance laundry contacted me through a BBB to resolve my original complaint. Alliance Laundry (****) agreed in writing to exchange the original malfunctioning dryer with the original. They asked for the name of the company I bought it from and I did provide that. I was then told that I would be contacted within 5 business days to set up the delivery. I was never contacted. I emailed the company back twice asking for an update and my email was ignored/not replied ***** the past, if I called the company I was hung up on or received very rude replies from customer service. I am attempting to resolve this out of court one last time before I take legal action. (As I stated, I already have their agreement to exchange the dryer in writing)I am hoping to have this issue resolved immediately.

  Business Response

  Date: 01/31/2025

  Thank you for reaching back out.  Your message has been escalated to the appropriate people.  You can expect someone to reach out to you directly very soon.

  thank you

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  this business continuously tells me they will resolve this issue. I have IN WRITING from the business stating that they will replace my expensive dryer.  After stating that they will resolve the issue, they go no contact, will not contact me for the next step and will not take my calls or email me back.  This is my last attempt to resolve this with them before I sue them. Can you please share this message with the business and tell them at this point I require immediate action. 
  
  Regards,
  
  ******* ****

  Business Response

  Date: 02/05/2025

  Our Customer Support Team has been working behind the scenes on your case.  Unfortunately the independent retailer that the machine was purchased from is not in business any longer.  Our team is diligently working to secure another retailer to help facilitate this transaction.  The team has confirmed they have made contact with you and communicated this same message.  Please continue to work with the *** towards resolution.

  Thank you

  Customer Answer

  Date: 02/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  I HAVE NOT been contacted at all regarding delivery of a replacement dryer. If I have been contacted, then prove it. It has been 3 months since we have been trying to resolve this. Why are you providing false information to the BBB? 
  
  Regards,
  
  ******* ****

  Business Response

  Date: 02/12/2025

  On February 3rd, our representative reached out to explain the circumstances involving the original dealer and provided you with the name of the new store that will manage your transaction. If you have any further questions or need additional information, please don't hesitate to get in touch with the Customer Support Representative who contacted you on February 3rd. Thank you for your understanding.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have persistent issues with purchased Speed Queen washer (TR7003) and dryer (DR7003). The washer isnt fully cleaning even normal/light use items leaving soiling and odors after fully washing. The dryer doesnt fully dry items even for extended dry times. These issues are similar to those reported by other users of these products.Below are relevant dates/actions by Speed Queen or authorized service technicians.4 April 2023 Purchase (7 year warranty)17 Jan 2024 Dryer: not drying. Technician found faulty heating element, replaced (w/ related items) on 23 Jan ******* June 2024 Washer: high pitched noise & not cleaning properly, technician found overheating motor & damaged drive belt, both replaced on 17 June 2024.Dryer: dryer not working properly, no resolution by technician.8 Oct 2024 Washer: soiling left on [normal wear] items, visibly dirty after cleaning, not spinning dry (saturated with water), foul odor with undrained water in tub, error message b5 (or 65); no resolution by technician.Dryer: dryer auto-sense feature not working properly. Items were very damp, requiring several drying cycles (3+ hours), no resolution by technician; set up directly with Speed Queen ticket #*******.16 Oct 2024 Washer: called Speed Queen Customer Support about continuing issues (lack of cleaning/smells on clothes, etc.). *** suggested reducing soap level, using Delicate vs ECO cycle, Extra Rise, heavier Soil ************ deep cleaning with vinegar. All techniques were implemented with no change or improvement in performance.2 Dec 2024 Washer: emailed Speed Queen Customer Support pictures of clothes not fully cleaned. Ticket #******* established by Speed Queen. Response: user error with same recommendations as Oct 2024. Again, no resolution or acceptance by Speed Queen. Summary: washer won't properly clean normal use clothes, with visible dirt & smells remaining on **************** has foul smell. Dryer requires exaggerated drying times & high power use.

  Business Response

  Date: 01/27/2025

  Thank you for your feedback.  The leadership team from the ********************** will review your case and reach out to you directly.

  Thank you

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My clothes are melting in the dryer. We were told by the warranty service that the dryer vent is clogged to the outside, but it is not clogged at all. I want a refund.

  Business Response

  Date: 01/20/2025

  Thank you for your feedback.  The leadership team from our ********************** will thoroughly review you case and reach out to you directly.

  Thank you

  Customer Answer

  Date: 01/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will be waiting until I have a refund.
  
  Regards,
  
  ***** ********

  Business Response

  Date: 01/24/2025

  Your feedback has been shared with the Customer Support Team.  You will need to continue to work towards resolution with that team.

  Thank you

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am still waiting to receive services from the warranty company. They are not responding. 
  
  Regards,
  
  ***** ********

  Business Response

  Date: 01/27/2025

  Warranty service providers are not owned or operated by Alliance Laundry Systems.  

  The concern with the dryer, as described by the servicer, does not stem from a failure attributable to either workmanship or the materials used in the appliance. Instead, it is related to specific circumstances that are explicitly identified in the "Exclusions" section of our ******************************** Warranty covers defects in materials and workmanship under normal household use and service but does not extend to conditions outside these parameters. Unfortunately, based on the nature of the problem described, the situation falls within these exclusions.

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I hope to be involved in the class action lawsuit against your company for poor workmanship and lack of support for your own brand. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a speed queen dryer in 2022. I have already had to have the dryer worked on at least 5 times. The thermostat has been replaced at least 4 times. It is literally ruining our clothes and bedding. Speed Queen customer service will only repair even though this is a common issue I have learned with lots of customers. Even on lowest setting it is ruining our laundry. There should be a recall on these dryers

  Business Response

  Date: 01/20/2025

  Thank you for your feedback.  The leadership team from the ********************** will thoroughly review your case and reach out to you directly.

  Thank you

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Speed Queen machine in June of 2022 thinking it would last ********** didn't - broke down. I called service because it's still under warranty. They said they could send someone in a month. They sent someone, he didn't fix the problem, managed to get it going, but that didn't last. They need to stand by their product and make it right.

  Business Response

  Date: 01/15/2025

  Thank you for your feedback.  The Customer Support Leadership Team will thoroughly review your case and respond to you directly.

  Thank you

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Service man today said machine is unfixable. In the meantime, I am without a washer. This is quite inconvenient since I care for my mother with end stage dementia who is incontinent. We cannot go even a day without doing laundry. I bought a Speed Queen because they are supposed to last.
  
  Regards,
  
  ******* *******

  Business Response

  Date: 01/17/2025

  Thank you for the update.  Please continue to work with the representative that reached out to you directly from the Customer Support Leadership Team.  They will be the one to help you with next steps.

  Thank you

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a washer/dryer set in 2021. The first dryer delivered was defective and had to be swapped out. The second dryer (which is the source of our complaint) had problems from the start. It burned our clothes and household items like blankets. Many things have a grate imprint on them, which photos have been provided. It built up sharp material on the back grate which causes major damage to our clothing or towels. The dryer does not function as designed. The only way we have gotten by so long is if we give up and use "time dry" on low heat. There is no other setting that won't either burn our items or shut off with everything still wet. Even still, we have gray/black streaks on things like pillowcases and we have snags or full rips in certain things because of the build-up on the back grate which gets worse over time. When the material from the back grate melts onto our clothes, it does not come off. For example, if my sports bra gets this hardened sharp material, it is not possible to peel it off the fabric, thus is scratches my skin or I have to throw the item away. My teenagers are not allowed to use the dryer without oversight because we are concerned it is a fire hazard. This has not only been a fear for us (leaving it running while we are not at home) but hours and hours of our time have been wasted trying to get this dryer repaired. We have had an appliance repair person multiple times. Speed Queen either denies there is a problem (demand the tech runs dryer on one setting they dictate over the phone) or they authorize for the motherboard and all thermostats to be replaced. The back grate has now been replaced at least three times. They also blame our venting, which we have verified is not a problem. Recently the tech replaced the vent from dryer to wall, and that still did not fix the problems. This dryer is too expensive to simply throw away and Speed Queen needs to take accountability.

  Business Response

  Date: 01/13/2025

  Thank you for your feedback.  The Leadership Team from our ********************** will thoroughly review your case and respond to you directly.

  thank you

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  All it says is thanks for feedback and they will get back to me. 
  
  Regards,
  
  ******* ********

  Business Response

  Date: 01/15/2025

  Thank you for reaching out again.  We have confirmed that you have been working with one of our Customer Support Reps.  Please continue to work with them to resolution.

  Thank you

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had nothing but problems with our Speed Queen dryer. It has melted over a dozen pieces of clothing. It has gotten up to 350* on delicate. Your warranty repair man, ************* has now fixed the outlet cover, Inland Grill, Cycling thermostat, Lower AND upper control board, Flame switch, Rollers, Motor, Door switch, Blower wheel, Overlay so far with another part on order. We have been without a dryer for over a month, We have spent hundreds of dollars at the laundromat and lost hundreds of dollars on clothing. I want a full refund of $1339 for this dryer that we are lucky didn't burn our home down!

  Business Response

  Date: 01/07/2025

  Thank you for your feedback.  The Leadership Team from our ********************** will review your case thoroughly and reach out to you directly.

  Thank you

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dryer keeps melting my clothes and my babies clothes. It has ruined hundreds of dollars worth of items. I want a refund.

  Business Response

  Date: 01/06/2025

  Thank you for your feedback.  Our Customer Support Leadership Team will review your case and make contact with you in the next 3-5 business day.

   

  Thank you

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will wait until I am contacted before closing my case 
  
  Regards,
  
  ***** ********

  Business Response

  Date: 01/07/2025

  One of our **** has attempted to make contact (1/6/2025)