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Business Profile

Candy

Buddy Squirrel LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Buddy Squirrel LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buddy Squirrel LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to order 12 bags of Buddy Squirrel Cheezy popcorn on September 8, 2024. However, I was informed that I could only order 11 bags as that was all that was remaining. When I received the popcorn later in the week, the popcorn was stale. I opened two of the 11 bags and was disappointed. I contacted Customer Support and explained my issue with the status of the popcorn. Mr. ******* asked me for the lot number. He responded that he tasted the lot and it was fresh. I informed him that I was told that I received the last 11 bags of the lot. Are there different batches that are assigned the same lot? I explained to Mr. ******* that I have been a longtime customer for over approximately five years ordering cases of popcorn approximately every other month. I not only considered Buddy Squirrel popcorn as my guilty pleasure, but I also give them as gifts to friends and family. I asked Mr. ******* if I could return the popcorn at my expense for a fresh batch. However, he will no longer respond to my email. I'm frustrated that as consumers that we can just be ignored when there is an issue with Buddy Squirrel's merchandise. I'm only asking for what was guaranteed which is FRESH popcorn. There is no benefit in saying the popcorn is stale if it's not. I decided to send this message via the BBB prior to sending my concerns to the CEO of Buddy Squirrel. I would like this matter handled at the lowest level possible. It now is the principle of the matter because I lost money in the past when I ordered popcorn, and they said it wasn't stale. I had to throw it out, but I still continued to order Buddy Squirrel's popcorn. However, now I'm going to stand on principle. I've been very loyal to this company, and it's sobering to realize that I can be totally ignored when I am trying to rectify an issue with their merchandise. My request is that I be allowed to return the stale popcorn at my expense for a fresh batch.

    Buddy Squirrel LLC is NOT a BBB Accredited Business.

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