Complaints

This profile includes complaints for Seider Heating, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seider Heating, Plumbing & Electrical

  N22 W22967 Nancys Ct Ste A Waukesha, WI 53186-1314

• 

  Seider Heating, Plumbing & Electrical

  N89W16340 Main St Menomonee Falls, WI 53051-2933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seider installed a ********** ductless, mini split heat pump in our home in June of 2015. Weve had repeated problems with the system not functioning as it was designed due to one of the indoor head units being incorrectly installed (per a ********** Representative that came out to our home in 2021). Seiders owners, ***** and ***** Seider, were at our home in 2021 when the ********** representative made that determination, and told them to repair their work. They moved and reinstalled the downstairs indoor head unit and also added an additional smaller head unit upstairs. The system ran slightly better for a month or two, but then similar issues (system malfunction during periods of sustained high temperatures and humidity) began to repeatedly reoccur. The ********** representative told them to monitor the system, and regularly clean and make needed adjustments, but they never did. We just need the system to operate and cool our home effectively, especially during sustained hot and humid weather. It never has up to this point.

  Business Response

  Date: 07/02/2025

  Response to complaint

  After reviewing Mr. ******* complaint, his recollections of all his issues are drastically innacurate. This unit originally had 12 year parts and 1 year labor warranty. We have already given Mr. ***** thousands in free labor over the past 10 years. We always encourage our customers to have yearly maintenance on their equipment, however Mr. ***** failed to do so. At this point however I don't want to relitigate the many issues we have had with Mr. ***** as there are too many to list. I do not want to get into a he said she said argument of past history.

  My position on this complaint is as follows. At this point in time we feel it's in the best interest of Mr. ***** and our company that we no longer offer any service to Mr. ***** for the following reasons. First we are no longer a ********** Diamond dealer. Mr. ***** can either check the website or call ********** direct for a list of Diamond contractors to find a new contractor. The last 2 years of warranty on parts are still intact.

  Secondly and most importantly and revealing, is that all my installers and techs that have worked there have strongly requested to no longer service his equipment or be sent to his home. To be brutally honest Mr. ***** has been condescending, rude and demeaning to our techs. I believe this to be the best solution for both parties as Mr. ***** is obviously not happy with our service.  

   

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/24 Seider installed an AC unit I purchased ($5,888). I purchased after a meeting on 5/22 in which their sales *** promised to install the unit, ***lace piping and change the breaker outside of the house, as well as the breaker in the basement. This was all agreed to, and I was told this was all standard practice.When I saw the install, I noticed damage to the interior of the unit and saw an electrical panel inside the unit that appeared to cause the damage (picture attached). Seider sent a *** who came out and said it was a manufacturing error, he removed the panel and installed it over the electrical that was exposed by the missing cover. They offered $50 which I thought was ridiculous to damage my unit and say it's fine.The sales *** came out eventually and said the damage was bad enough it needed ***lacement. They did ***lace, there was an issue with that unit and they ***laced it again. My complaint is not about the changing of units.Rather, I also realized they did not change any of the electrical they promised. So they left the cover off the electrical and didn't change the breakers. They eventually did that as well.After not receiving any apologies or offers of compensation I filed a complaint with the *****. The owner ***** Seider basically implied I was lying, they did no wrong but supplied no evidence that they used a licensed electrician to do the install, and provided no evidence they did the work they said they would before I called them out on it.The owner offered to uninstall my unit and have me purchase a new one from a different company which he said would cost him $4000. That offer seemed ridiculous to me, I had asked for $2,500 which I estimated to be their labor charge since they did a dangerous, and illegal install and didn't do anything until I forced them to.After the owner told ***** he would work it out with me he cut off contact and said on my ****** review that it was all being taken care of. Which again, is untrue.

  Business Response

  Date: 10/17/2024

  To all,

  We have responded through another agency and sent a check for $588.00. At this time we consider this closed. At this time it would be conterproductive as I don't believe we could agree on the facts of the complaint.

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I have not been told by anyone of this resolution nor have I seen a check. If they can provide additional information on when a check was sent this would be a tolerable resolution for me. 
  

  However, ****** has maintained that theyve apologized and offered me a resolution in the past, but they have not on either account.

   

  
  Regards,
  
  *********** ******

  Business Response

  Date: 10/28/2024

  As I previously stated we have sent a check to Mr. ****** for $588.00. The check was mailed, I believe on the 18th of October. I also have attached a comment he made to the ************************************** stating he would be satisifed with a check. I can only assume he has received the check. If not he needs to contact us. In my 50+ years in the industry, I have never seen a manufacturer leave a panel inside of the unit, to add insult to the situation, the new unit under warranty was faulty, leaving us to install a third unit. We certainly do apologize for the inconvenience of the defective units.

  Customer Answer

  Date: 10/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********** ******
  

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021 they started work on my farm house to remove old k*** and tube wiring and hanging free wires. They didn't complete the work until 2/9/22, which involved appointments that they never showed for then realized after they were wrapping up their books for the year they never got paid. I was supposed to get GFI outlets in 2 the kitchen, they only did 1. Found out this year that none of the work and wiring they did was grounded at all. So I paid another company $7,900 bring my box up to safety code that wasn't brought to my attention at all, I am not an electrician and have no idea what I am looking for or anything in regards to that. This company re-deviced 3 circuts with VD and whole surge protection and fire and shock guard as rewiring was not in our price range at this time. I was led to believe the work was complete and everything was up to code and per the new electrician nothing was even brought up to 2020 code for safety.

  Business Response

  Date: 08/23/2023

  To whom it *** concern,

  I appreciate the response we received from the customer, however I'm quite confused regarding several portions of her concern. First, after reviewing with all staff, to the best of my knowledge there has not been any communication with the customer since February of 2022. If there was any misunderstanding on work that was not completed we would have surely responded immediately to the customers concern. Secondly, our proposal/contract for this job only included the following. ***** the k*** and tube wiring in the attic and 2nd floor and install 2 receptacles in each 2nd floor bedroom. Replace non grounded receptacles with auto ground TR devices. Clean up basement wiring where needed i.e. open boxes, splices, hanging straps etc. Install new dryer outlet. There was 1 GFCI installed in the kitchen. I'm not exactly sure what the other company charged $7900 for as some of the verbage used was unclear. Any work that was done on the electrical panel, and the other items listed were not included in our proposal. I believe that *** have been due to budget considerations, however that conversation was over 1-1/2 years ago. As always I would only hope that people would let us know if there any issues as we have been in business over 100 years and have always been responsive to any customer concerns.

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of December 2022, I reached out to Seider via their Webform looking to get an estimate on some electrical work I needed completed. After meeting with *******************, a quote was provided. I had told them that it would be for 15 outlets that needed replacement + Cat-6 data line installation.The quote was returned with approx. 25 total receptacle replacements including 3 switch/GFCI combo devices. In addition to 2 Cat-6 data lines and wall jacks to bedrooms from main living room router.$1500 for outlets $500 for Data lines On 1/19, two electricians showed up without supplies, forcing one to go to a local hardware store. The one who remained had some supplies and began the work. This resulted in <2 hours of time spent changing receptacles as well as taking calls related to other jobs. It took no more than 1 hour to install the unterminated CAT-6 cable which I was told they couldn't terminate and would need to send someone else. Another electrician arrived a few days later to complete the Cat-6 install without walljacks.The final work done was:11 Receptacle Replacements 3 GFCI/Switch combo replacements (14/25 completed from quote)1 Cat-6 line install, no ***** used brush plate instead (1/2 work on quote completed incorrectly)Around February 7th, I received a bill with the wrong name as "presented to" for the full $2000 I reached out to them via phone since only a little more than half the work was needed, was expecting a bill around $1500.I was informed via email that they were reducing the Cat-6 install by $250 but the $1500 would remain the same because "a few more expensive devices make up the cost of the other extra 10 devices they didn't do" despite the fact that 3 switch/combos were included in the original quote.I asked for the next bill they sent to be itemized.******************* replied with a breakdown that read Parts/Labor, but it was not itemized. I received the bill on 2/16 and it was still not itemized.

  Business Response

  Date: 02/21/2023

  In reviewing this complaint I first reviewed with out Master electrician. I'm not exactly sure why the quote was returned for 25 outlets since the owner requested 15. Typo?  Regardless we proceeded to quote the cost to replace the outlets for $1500.00. The owner did sign the proposal to have the work done. We also quoted to run 2 CAD 6 wires of only one which was completed. We did bill for the entire amount but then we rebilled the owner deducting $250.00 for not installing the other CAD 6 cable. As far as itemizing the bill, I would say most owners if not would want a job like this to be quoted on time/material as you never know what type of issues you may run into. These proposals are best estimates of how much time it will take to complete a job. More often than not it usually takes longer than estimated. Bottom line is the owner had requested 15 outlets.We installed 11 outlets and 3 outlet/GFCI of which the cost is greater than a regular outlet. This offset the cost of the one less outlet. That being said The owner expected the bill to be arong $!500. I would be willing to discuss further with the owner. I will be expecting his call.

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I spoke with ***** at Seider this week and there was some miscommunication the occurred as well as a simple error. We have worked toward a satisfactory resolution.

  Regards,
  
  *************************************