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This profile includes reviews for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

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  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

Review Details

• Review fromFelicia P

  Date: 10/06/2024

  1 star

  Felicia P

  Date: 10/06/2024

  The only reason this company is getting one star was because the driver and the two man crew (not four like we were told would be here) that unloaded us, were great. They worked hard to unload what it took six to load. Kuddos to them. The rest of the move including our interaction with the company and the horrible crew that packed us were the worst we have ever had the misfortune of working with. The price kept changing because they under estimated how much we had, or maybe it was because they used dish packs and wardrobe boxes for everything and only filled them 1/3 to a 1/2 way full. They would call and say we had to do a wire transfer that same day or the next or face penalty charges for every phase of the move. We got three calls asking us to set up our move (they had already packed up our stuff and had it in storage). And the crew that packed us up was beyond bad. They threw everything in boxes with no care whatsoever to our belongings, then they wanted a hefty tip. I hope by stating our experience it will help others not to go through the same awful experience we did.

  United Regions Van Lines LLC

  Date: 10/08/2024

  Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations and would like to address the points you raised while providing clarification based on our policies and documentation.Crew Size: While we are glad to hear that the unloading crew did a commendable job, we would like to clarify that we do not guarantee a specific crew size for deliveries. The size of the crew depends on various factors, such as location and availability. The team we assigned was fully capable of handling the unloading process efficiently, as reflected in your positive feedback about their performance.Estimate and Pricing: The estimate you received was based on the initial details you provided. However, when additional items are included or the volume of goods exceeds the original estimate, a revised estimate is required, as per our policy. The revised pricing was communicated to you, and the decision to proceed was made with full awareness of these *********** Packing: The claim regarding half-filled boxes is incorrect. Our packing process is designed to ensure the safety of your items, especially fragile ones, during transport. If larger boxes were used, it was likely to protect certain items better. We do not leave boxes half empty without reason; the aim is always to pack in a way that reduces the risk of damage.Payment and Wire Transfers: Our requests for wire transfers were part of ensuring that payment was made according to the contract terms. ********* customers of payment ************************** and procedures is standard practice to avoid any delays or penalties, and we were simply following up on these requirements.Repeated Calls About Your Move: The confusion regarding the calls to set up your move likely stems from the submission of multiple leads with varying information. Our sales team was doing their due diligence by reaching out to confirm details, as we take every lead seriously to ensure accurate communication.While we regret that certain aspects of your move were not up to your satisfaction, it is important to note that we made efforts to communicate revised estimates, payment deadlines, and the services provided throughout the process. We appreciate your feedback and will continue to work on improving our services.Sincerely,Customer Service ***************************.

• Review fromDavid C

  Date: 09/30/2024

  1 star

  David C

  Date: 09/30/2024

  This company has been calling and texting me nonstop for months from different numbers even though Ive told them I dont need their help. Absolute spam and lack of customer service

  United Regions Van Lines LLC

  Date: 10/08/2024

  Thank you for bringing this to our attention. We sincerely apologize if our communication has caused any frustration. We strive to respect our customers' preferences, and if you had explicitly informed us not to contact you, we would have promptly updated our records to avoid further calls or texts.Our intention is never to spam, but to provide assistance to those who express interest in our services. We will ensure that your contact information is removed from our system moving forward.If you have any further concerns, please feel free to reach out to our office directly.Sincerely,Customer Service ***************************.

• Review fromJames D

  Date: 09/26/2024

  1 star

  James D

  Date: 09/26/2024

  They came to pick up my stuff in ****** ****, ******, on the twenty-seventh of August and the driver tells me that it will be in ***** on the 30th of August, so we hurry down to be there too when it shows up. Well, we got here and no truck. So, I called and was told that the 30th date is the start, and it will be anywhere from that date to 17 days after that. So that time went by and still no truck, so, I called again and was told that it was 17 working days, Then they call me and tell me the stuff will be loaded on a truck on the 19th of September and will be delivered in up to five working days and the driver will call 24 hours before they come to deliver. Well, it is the 26th and no call no nothing. They have lied and changed stories every time I have talked to them, as far as the difference in price I knew that was going to happen because we had more stuff. They have had my belonging for a month now and I have no idea where my stuff is

  United Regions Van Lines LLC

  Date: 09/30/2024

  Thank you for reaching out and sharing your experience with us. We understand your concerns regarding the delivery timeline and any confusion caused by the ********** clarify, the driver's statements about specific delivery dates are not always indicative of the final schedule, as delivery logistics are coordinated by our central planning team. Our contract outlines an estimated delivery window of 0-17 business days, and we strive to meet that timeframe. We understand this situation has been frustrating and sincerely apologize for the inconvenience.Regarding the delivery, we see that your belongings have already been delivered. We hope that this resolves your concerns, and if you need any further assistance, please do not hesitate to contact us.Sincerely,Customer Service Team **********************

• Review fromKamilla S

  Date: 09/21/2024

  5 stars
  I recently used a moving company for my move, and I couldnt be happier! After a bad experience with a broker last time, I was relieved to choose a carrier this time. The team arrived on time, and ****, our driver, was fantastiche navigated everything smoothly and ensured all my belongings were safe and secure. The entire process was efficient, and they handled my items with great care. I highly recommend this service for anyone looking for a reliable move. Thank you, ****, and the team for a great experience!

• Review fromCaleb L

  Date: 09/20/2024

  1 star

  Caleb L

  Date: 09/20/2024

  Minus 2 star rating! NOTE: United Regions Van Lines is NOT BBB accredited! That says a lot. I read the fake good reviews and the response from the company to the bad reviews and fell for it. Agree, the sales dept skilfully deceives you to get your business, giving you a low estimate after a face-time walkthru through the entire house. I showed them everything, including our clothes. Estimate was $10, 566. When the movers came, they guy went thru everything and told me the cost was $21,129 !! We did not add anything extra except a refrigerator. HOW IN THE WORLD CAN A FACE-TIME WALKTHRU ESTIMEATE BE SO FAR OFF?? We were stuck and totally at their mercy at that point because they had already started loading. Had arranged for them to pack the breakables. The mover said, no, on his order it said to pack the kitchen stuff. There is little to no communication between the person who signs you up, the business office and the movers. A week before the move date, a person from the office called to give us instructions and to confirm everything on the list; we added the refrigerator; she up the estimate and had us pay $1,400. She told us we had to buy mattress bags for the mattresses. Then later told us it was okay, she would throw that in. When the movers came, they charged us for the mattress bags. I tried to call the lady who promised us that she would throw that in but was told she no longer had access to my account. What a scam! I asked for the guy who signed us up and was also told he no longer had access to my account. I could not talk to anyone except this lady in the business office, and her word was final. Absolutely no compromise. All throughout, the main emphasis and reminder was that payment had to be CASH or Postal Money Order. They would not accept the bank's money order. It was all money, money, money, cash, cash, cash - including 10cts in the bill. No discount for not having to reassemble at delivery either. Increased # boxes by packing 3/4 full. SCAM

  United Regions Van Lines LLC

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the difference between the original estimate and the final cost.

  However, we would like to provide some clarity on the matter to ensure there is a full understanding of the situation.
  

  Original Estimate vs. Actual Inventory:
  The original estimate was based on an inventory count of 246 items, as shared during the initial walkthrough, which is the basis for calculating space, materials, and labor required. However, when our team arrived to load the shipment, the actual inventory contained 331 items. This increase of nearly 100 additional items (a 45% increase in the total inventory) naturally required additional space, time, and packing materials.
  When there is such a significant increase in the number of items, it directly impacts the final cost. Its important to note that our pricing is determined based on the volume and weight of the items being moved, as well as the labor and packing materials required. This is why there was a revision in the estimate to reflect the accurate scope of the move.
  

  Communication and Coordination:
  We understand your concerns regarding communication between different teams. We make every effort to ensure that our teams are aligned with your expectations and that any additional requirements or changes are communicated clearly. However, adjustments such as additional inventory or packing requirements naturally influence both the cost and the scope of the job, and these changes are reflected in real-time to ensure transparency.
  

  Payment Methods:
  Regarding the payment methods, our policy requires payment by cash or Postal Money Order, which is outlined in our contract. This policy is in place for security reasons and is standard across the moving industry. We do understand that this may differ from your previous experiences, but we ensure that this information is communicated well in advance to avoid any surprises.
  

  Conclusion:
  We acknowledge that moving can be a stressful experience, and we strive to make it as smooth as possible for our clients. That said, the adjustments made to the final invoice were a direct result of the increased inventory and additional services required. The final cost is in line with the services rendered, based on the actual number of items moved.
  

  We apologize for any miscommunication and for any inconvenience you may have experienced. If you would like to further discuss this or have any additional concerns, please feel free to reach out to us directly.
  

  Best regards,
  Customer Service Team
  **********************

• Review fromDiane H

  Date: 09/03/2024

  1 star

  Diane H

  Date: 09/03/2024

  ******* *. Same thing happened to us! This company will say anything to get your business but all of it is lies!!

  United Regions Van Lines LLC

  Date: 09/17/2024

  We are sorry to hear that you feel this way about your experience. At United Regions Van Lines, we prioritize transparency and delivering on the promises made to our customers. We strive to ensure that every client is informed and comfortable with the process from start to finish.If there were any misunderstandings or if certain aspects of the move did not meet your expectations, we would like the opportunity to review your case and address any concerns. Our goal is always to provide a positive and reliable service, and we are committed to resolving any issues that arise.Please reach out to our customer service team directly so we can assist you further and work towards a resolution.Sincerely,Customer Service Team **********************

• Review fromWilliam H

  Date: 08/27/2024

  1 star

  William H

  Date: 08/27/2024

  These so-called "positive" reviews are fake...written by the company. I agree with another reviewer: "stay far away". This company cares not one whit about the customer's convenience. I've been virtually "homeless", camping out in my new home awaiting delivery for 2 weeks since pick-up. Oh, I know the policy 0-17 WORKING days from the 1st day you can receive. Well, today the furniture arrived. I only wish I could show you pictures of the damage to one-of-a-kind antiques that I repeatedly told them to pack carefully. One $1500 oil painting was ripped; a HAND-CARVED mirror and console were smashed, a leg was knocked off a French chaise longue. I could go on and on. I specifically asked at the interview (**** and then *******) if this company could handle fragile antiques, and was told repeatedly "YES". I even showed them the pieces that were especially fragile. Here's what happens: They come and pack--very hurriedly--but you think this looks fine. Then they whisk things away--somewhere to their warehouse--unload them, and RE-LOAD them to another truck, where local yokels earn minimum wage throwing your stuff around where you can't see. Then when they've made you pay for living somewhere else for a few weeks, their driver, ****--who could not give one rat's a** about anything--(Russian) -- arrives having hired more local-yokels (untrained, of course) at minimum wage--start pulling your stuff off the truck as fast as possible. THEN, you discover what's happened. And OH the payment. They won't take a credit card (might cost them something), so you have to go to the bank and pull out fistfuls of cash, and hand it over to the driver (****?) where he counts it like a mob ******* friends, if any industry needs regulation, it is the MOVING INDUSTRY, and I plan to lobby my state government until this happens. What an A****** of a company!!!!!!!!!!!!!!Ask one of their workers something, and they know nothing. NOTHING. ********************** and leave a message.

  United Regions Van Lines LLC

  Date: 09/17/2024

  We take all feedback seriously, but it is essential to clarify several inaccuracies in your statement to maintain transparency and accuracy.Delivery Timeframe:Your delivery fell within the agreed-upon window of 0-17 business days, which is clearly outlined in our contract and was explained during the booking process. We understand that waiting for your items can be stressful, but we followed the agreed-upon terms without exceeding any deadlines.Handling of Antiques and Fragile Items:Our teams are trained professionals who take pride in handling fragile and valuable items with the utmost care. We regret that you experienced damages, and we encourage you to file a claim through our claims process, where all damaged items will be addressed fairly. However, your claim that our team hurriedly handled your items is inconsistent with our standards and customer feedback.Payment Methods:Our payment policies are industry-standard and are communicated upfront before the moving process begins. The use of cash or money order is a common practice in the moving industry to ensure secure transactions. Your accusation of a "mob-like" transaction is entirely unfounded and inappropriate.Customer Service and Communication:We strive to provide clear and responsive customer service, and we apologize if your experience did not meet your expectations. Our team is available to address concerns, and we take pride in responding to inquiries in a timely and professional manner.We stand by the quality of our service and the integrity of our team. We invite you to reach out directly so we can assist with any unresolved issues, including your claims for damages.Thank you for your feedback.Sincerely,Customer Service Team **********************

• Review fromWayne P

  Date: 08/26/2024

  1 star

  Wayne P

  Date: 08/26/2024

  If I could put a zero I would. Horrible. Too expensive. Boxes crushed. Things dented. Boxes packed helter skelter. 23 days from pickup to delivery at *********. ******** customer service. Lamp shades crushed. Hanging clothes piled from bottom of the box not hung on metal bars. Lots of trash left in new garage. Files from file cabinet every which way in boxes. Files falling out of folders. Books packed in large boxes too heavy for me. Did not properly assemble sleep number bed. Horrible horrible horrible.

  United Regions Van Lines LLC

  Date: 09/17/2024

  We are truly sorry to hear that your experience did not meet your expectations, and we regret any frustration or inconvenience caused during your move. We take these concerns seriously and would like to address the issues youve mentioned.Damaged Items and Packing Concerns: We deeply apologize for the condition in which your items arrived, including crushed boxes, damaged lamp shades, and the improper handling of your hanging clothes. This is not reflective of the high standards we aim to maintain. We encourage you to file a claim for the damaged items, so we can review and provide compensation where appropriate.Delivery Timeline: We understand that the 23-day delivery time was frustrating, and we apologize for any inconvenience this caused. Please note that our delivery window is based on business days, and the extended timeline may have been influenced by logistical factors. However, we recognize the impact this had on your overall experience and regret any disruption it may have caused.Customer Service Experience: We strive to offer courteous and efficient customer service, and we apologize if this was not the case during your move. We will review your feedback to ensure better communication and support in the future.We would like to assist you in resolving any outstanding issues, so please feel free to reach out to us directly. Thank you for bringing these matters to our attention.Sincerely,Customer Service Team **********************

• Review fromNoel R

  Date: 08/19/2024

  5 stars

  Noel R

  Date: 08/19/2024

  Best packing service Ive ever used! The professional moving team was efficient and careful. Highly recommend for interstate moves. They made sure every item was securely packed and transported safely. The team was friendly, professional, and very careful with all our belongings.

  United Regions Van Lines LLC

  Date: 08/27/2024

  Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our packing and moving services.Our team takes great pride in being efficient and careful, ensuring that every item is securely packed and transported safely. It's wonderful to know that our professionalism and attention to detail made a difference in your interstate move.We truly appreciate your recommendation and are delighted that we could meet your expectations. Should you need our services again in the future, well be more than happy to assist you.Sincerely,Customer Service Team **********************

• Review fromEzinne E

  Date: 08/05/2024

  3 stars

  Ezinne E

  Date: 08/05/2024

  I am at this point moderately unsatisfied with this company. I moved from ******** ** to *** ******** ** and I still don’t have my things. Long story short, please be aware that their delivery guarantee is 17 BUSINESS DAYS (3 weeks and change) from your first drop off availability. No matter how far in advance you give them your delivery address, you may not have your things for almost a full month. And it seems during their busy season their truck scheduling isn’t organized enough or they just don’t have enough trucks to plan routes in advance as they only start to even look at how to schedule you a week before your first delivery even if they know where to delivery. The details: The booking process was fine. The person I worked with answered all my questions and they seemed like a well organized responsible company. Scheduling pickup was a bit rocky. They tried to schedule me outside my 3 day window twice before fitting me in on the last day of my window. The pickup team was fantastic. Fast, professional, personable. No complaints, plenty of kudos to them. My estimate that was given was over $1000 below what I actually ended up getting charged though so take your estimates with a HUGE grain of salt. Now to my delivery issue. I had prepaid for a month of storage because I didn’t have a place in ** yet. They stored my goods in Dallas instead of ** for some reason. (They have warehouses in both places.) Then I told them when I signed my lease on July 22nd that my first available would be August 1 and giving my delivery address. I got a call almost a week later asking for this information which feels a bit disorganized and worried me about the scheduling of my move. This is when I found out that they don’t guarantee I’ll get my things until 0-17days from my first available date. I still don’t have a delivery date. They are still waiting for a truck to be available. Be aware that in summer they seem to not have enough trucks to get you your things efficiently

  United Regions Van Lines LLC

  Date: 09/17/2024

  Thank you for sharing your feedback. We understand your frustration with the delivery process, and we sincerely apologize for any inconvenience caused during your move from *******, ** to ***********, ***We appreciate your understanding of our delivery window of 0-17 business days from the first available date. This window is provided to account for the logistical challenges that can arise during peak moving seasons. While we make every effort to complete deliveries as quickly as possible, there are times when truck availability may cause delays. We understand this was frustrating, especially considering your advance communication of the delivery address.We are pleased to hear that your items have since been delivered and that the booking and pickup process went smoothly. Your positive feedback about the pickup team is greatly appreciated.We take your comments about the estimate and scheduling delays seriously, and we will review them internally to improve our communication and organization during peak seasons.Should you have any further concerns or questions, please dont hesitate to reach out. We value your feedback and will work to ensure your experience improves should you need our services again in the future.Sincerely,Customer Service Team **********************