Reviews

This profile includes reviews for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

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  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

Review Details

• Review fromIrene M

  Date: 07/31/2024

  5 stars

  Irene M

  Date: 07/31/2024

  The packing service was a lifesaver. The professional moving team packed everything so quickly and safely. Best interstate movers around! Everything arrived in perfect condition, and their customer service was exceptional. They took the stress out of moving and made the whole process seamless.

  United Regions Van Lines LLC

  Date: 09/17/2024

  Thank you so much for your kind words! We are thrilled to hear that our packing service was a lifesaver for your move. Our team takes great pride in ensuring that everything is packed safely and efficiently, so its wonderful to know that everything arrived in perfect condition.Were also glad that our customer service helped make the entire process seamless and stress-free. Moving can be a challenge, and were happy we could make it easier for you.Thank you again for choosing United Regions Van Lines, and if you ever need our services in the future, well be here to help!Sincerely,Customer Service Team **********************

• Review fromPatricia R

  Date: 07/31/2024

  1 star

  Patricia R

  Date: 07/31/2024

  I received a call from United Regional Van Lines yesterday, 7-29-24, regarding the delivery of our belongings after being in storage since 6-19-24. We have had numerous contacts from the company about payment and the delivery date. I was led to believe that ours belongings had already been moved to ********* from **********, but was told that they were still in **********. I set the delivery date of for August 23. Yesterday I was told that that may not happen. The company could deliver our goods anywhere from 10 to 17 days AFTER that date. The company still needed to transport it, which could take 10 days, and then there could be stops in between. I responded that NO ONE had ever said that at any time. I was then told that the person I had been dealing with was no longer with the company, and this was their policy. If I had known that I would NEVER have done business with them. I was told originally that there was a 2 day swing period on both ends. That we could deal with, but not 10-17 days. That puts us into renting a place for additional time and expense. Today is July 31st. I am asking BBB to help us resolve this situation. There is plenty of time for the company to deliver our belongings on time. We have already paid for the storage and 60% of the moving costs, which is their policy. We want them to live up to their original agreement to deliver our goods within 2 days of the 23rd. That gives them until August 25th - 26 days from now. This is a perfectly reasonable request. Honor your agreement. Don't just tell me you'll contact your distributor and let me know 2 days before my things are to be delivered. (Yes, that is what I was told.) I asked the Rep. yesterday to act on our behalf. Her response was that she would make a call, but it was to inform the distributor that we wanted our things delivered on the agreed upon date. She did not give me ANY indication that our things would be transported in the next week or two. Please help! We really need it!!!

  United Regions Van Lines LLC

  Date: 09/17/2024

  Thank you for bringing your concerns to our attention. We understand how stressful it can be to wait for your belongings during a move, and we sincerely apologize for any miscommunication or inconvenience caused during this process.We are pleased to confirm that your items have since been delivered. We understand that the delivery timeframe may not have aligned with your original expectations, and we regret any misunderstanding about the delivery window. Our standard delivery timeframe is 0-17 business days from the first available date, and we do our best to accommodate all customers within this window, especially during the busy season when logistics can become more complex.While we understand that this experience caused unexpected stress and costs, please know that we continuously strive to improve our communication and processes to avoid such issues in the future. If there is anything more we can assist you with regarding your move, or if you have any concerns about the condition of your belongings, please dont hesitate to reach out.Thank you for your patience, and we appreciate the opportunity to have assisted you with your move.Sincerely,Customer Service Team **********************

• Review fromJonathon S

  Date: 07/29/2024

  1 star

  Jonathon S

  Date: 07/29/2024

  STAY FAR AWAY. These reviews are fake. This company can not be trusted. You may have a nice salesman to start you off who seems knowledgeable and friendly, but that is where this type of interaction ends. They (driver name is Alex) didnt show up during the pickup window and told me it was because their truck broke down. Later that evening, after I threatened to cancel the contract, a lady from customer service called me to tell me they were lying and that, in fact, they had just not finished the previous job yet. She assured me they would be there first thing the following day. They showed up around 10:30 as a bunch of entitled teenagers. Lazy packing job (things just piled in to boxes without being wrapped or protected), broke multiple items, including my $3k OLED TV. Oh, and I should mention that they only packed up half of my stuff before demanding an additional $8000 to pack up the rest of it. I told them to kick rocks and rented a UHaul and did the rest myself. When they delivered the half of my stuff that they had packed and loaded before attempting to extort me, the driver of the truck asked me if i wanted to keep the protective moving blankets or if I wanted him to unwrap my belongings. He (Mike) asked me for $30 per blanket for the 55 blankets ($1650). I told him to get busy unwrapping, and he started haggling with me. We finally agreed that I would send him $250 to his private account, not associated with the company, and I could keep the blankets. This business is shady. Do yourself a favor and stay far away from these people.

  United Regions Van Lines LLC

  Date: 09/17/2024

  We sincerely apologize for the frustration you experienced during your move, but we must address a few inaccuracies in your claims to ensure transparency.First, we do not condone or tolerate any unprofessional behavior by our team members, and if a scheduling issue did occur, it was certainly not intentional or intended to mislead. Our goal is always to keep our customers informed about any changes, and we regret if this was not your experience.Regarding the packing and additional charges, we aim to provide an accurate estimate based on the initial inventory list. If there were more items or special packing needs discovered during the move, this could result in additional costs. We understand how this could have been frustrating, but these charges are based on industry standards.As for the moving blankets, our protective materials are offered to ensure the safe transport of your belongings. However, the interaction you described involving private payments is entirely against company policy. We will investigate this matter immediately, as this is not how we conduct business.We take your feedback seriously and want to ensure that every customers experience is positive. We encourage you to reach out to us directly so we can work toward a resolution.Sincerely,Customer Service Team **********************

• Review fromAutumn M

  Date: 07/22/2024

  1 star

  Autumn M

  Date: 07/22/2024

  STAY AWAY!! By any means possible DO NOT use this company. They are horrible, their business practices are unethical and unprofessional. They are great about harassing you to get your business give you a quote and then once you are locked in the price changes multiple times, you can not believe anything they tell you ALL Lies!!! And they take no responsibility for their lack of unethical business practices. If I could give a -10 I would. We were charged 500 for some tape and bubble wrap. We had less items on our return after relocating and using them one year prior and they charged us much more, even though they promised a discount for being a return customer. The only reason we used them again after a mess the first time around we figured all the wrinkles would be ironed out. This time has been even WORSE. I promise if you are doing a cross country move stay away from these people

  United Regions Van Lines LLC

  Date: 09/17/2024

  We sincerely regret that your experience with us did not meet your expectations, especially as a returning customer. We strive to provide transparent pricing and professional service for all our clients, and we are sorry if you feel this was not your experience.Regarding the additional charges, we ensure that all costs, including packing materials such as tape and bubble wrap, are communicated clearly, and these are standard in the industry. We apologize if there was any misunderstanding in this regard. Our pricing can fluctuate based on the volume of items and services provided, and we aim to be as upfront as possible with these adjustments.We also regret if there were issues with communication during your move. Your feedback is invaluable to us, and we will certainly review your case to ensure that we continue improving our services. We appreciate your continued business and would like the opportunity to address any unresolved concerns.Please reach out directly, and we will do our best to assist you.

• Review fromCecila P

  Date: 07/15/2024

  5 stars

  Cecila P

  Date: 07/15/2024

  I want to thank the movers for helping us. I thanked the crew on moving day, but the whole team is great. The sales manager went out of her way to help us, and the customer support team answered all my questions. Im a big fan now.

  United Regions Van Lines LLC

  Date: 09/17/2024

  Thank you so much for your kind words! Were thrilled to hear that you had such a positive experience with our team. We appreciate you taking the time to thank the crew on moving day, and were glad to hear that our sales manager and customer support team were able to assist you along the way.Its always rewarding to know that our efforts helped make your move easier, and were proud to have earned your trust and support. Should you need any further assistance in the future, well be more than happy to help!Sincerely,Customer Service Team **********************

• Review fromFrank H

  Date: 07/07/2024

  5 stars

  Frank H

  Date: 07/07/2024

  I was impressed with the level of service from this moving company. The movers were careful, the packing was thorough, and our fragile items were well-protected. Great job all around. Would recommend them to anyone. Excellent service from these professional movers!

  United Regions Van Lines LLC

  Date: 09/17/2024

  Thank you so much for your kind feedback! We're thrilled to hear that you were impressed with our level of service. Our team takes great pride in ensuring that every move is handled with care, especially when it comes to fragile items, and were glad we could provide a seamless experience for you.Your recommendation means a lot to us, and were grateful for the opportunity to assist with your move. If you ever need our services again, dont hesitate to reach out!Sincerely,Customer Service Team **********************

• Review fromGerilyn S

  Date: 07/07/2024

  1 star
  Sales representative Misrepresented terms and conditions to gain my account. Household goods put in storage and held without my knowledge. Charges continued to escalate. Many items lost in transit. Breakage far exceeded any I had ever had in previous 12 cross state lines moves: Furniture broken, washer and dryer damaged, TV, printer, China, all broken to shards. Hanamint patio furniture lost and never delivered, garage shelving and commercial truck dolly lost and never delivered, kitchen items lost and never delivered. The list goes on. I have video and photographs of damage. When I reached out on the United Regions Van Lines 800 number, and sent several emails which included some photos and a video of damage requesting the contact names and numbers of individuals at United Regions Van Lines to whom I could address my concerns,. I was told to file my claim of loss with their third party, Moving Claims. No contact within their company would be given to me. United Regions Van Lines stated they have professional packers and movers employed by them when in fact the workers were ***** **** hires and not professional movers. Monetary loss is one thing. The Fraudulent misrepresentation of service, neglect, scamming to obtain a contract causing, and blatant disregard for clients is another. I don’t want anyone to go through what I have endured.

• Review fromNancy H

  Date: 07/04/2024

  2 stars
  They did not show up the first day nor did they call to advise until 7pm. They did not complete the job on Friday as promised. They did not deliver my furniture on June 30 as promised, but delivered on July 2nd. When they delivered the first truckload, they did not unpack or dispose of boxes as promised. Now the last truckload of my furniture is missing and no one can tell me where it is or when I can expect it to be delivered. The left a mess behind after the job. Very bad moving experience and it was very expensive.

• Review fromChristina M

  Date: 07/01/2024

  5 stars
  These are undoubtedly the best movers around, offering an unparalleled level of service. Their exceptional commitment to quality and excellence shines through in every detail. I wholeheartedly recommend them to anyone seeking a reliable, efficient, and caring moving company.

• Review fromValene M

  Date: 06/27/2024

  5 stars
  This company stands out from typical moving companies. They go all out to ensure your move is smooth and easy. Im comparing this to my past moves, which involved just a small group of friends and a *******. The price difference is something to consider, but I suggest trying them at least once to see if it's worth it. For me, the convenience and speed they offer are definitely a step up.