Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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• 

  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  Good Feet Store

  4768 W Integrity Way Appleton, WI 54913-8464

  
• 

  Good Feet Store

  11524 W 95th St Overland Park, KS 66214-1865

  
• 

  The Good Feet Store

  125 NW Loop 410 Ste 430 San Antonio, TX 78216-5390

  
• 

  The Good Feet Store

  9300 Six Pines Dr Ste 600 The Woodlands, TX 77380-3703

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The good feet store product caused nerve damage to my feet. Now I have to take off from work for doctor visits and endure more pain than why i first went to the good feet store. I believed in their product from the commercials and bought my husband insoles as well as myself. I spent over $4,000.00 for me and my husband. Either they will refund my money, or i will begin a class action law suit against them. I only wish i had seen all the complaints before we went to the store.

  

  Business Response

  Date: 10/11/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shoe insoles from this merchant on 12/10/2022 at the store as i have foot neuropathy and i was in pain. Their TV commercial says "jump higher, run faster, you don't have to think about your feet". I followed their instructions and after 4 weeks my feet were getting worse by the day. I went back to the store 3 times to try and resolve the issue. Each time they took the insoles to the back room and came out saying the adjustment should help and to keep following the instructions. After going back and forth, it was clear to me that i was sold a product that was defective/not as described. Additionally, when i paid, they told me to put my card in and when i did the screen was not back lit. I didn't sign the card reader. Then, they printed an invoice and proceeded to highlight their policy, no refunds. I was not made aware of the policy until after i put the card in. I emailed them on 8/15/2023 asking for a refund to resolve. They never responded.

  Customer Answer

  Date: 10/03/2023

  I spoke to **** who sold the merchandise to me and we agreed that we would take an in store credit for approximately $1800 and said se could order from ****** shoes or Xelero.
  
  I went to the store on 10/3 to return the insoles and get credit.I was told I by the manager, ***** to order shoes from their wall at the store. Thats not what we agreed on.
  
  The manager ***** said that we could not order from the online stores. Their wall of shoes has less than a dozen styles none that I would wear. He said there was no way to order other shoes.
  
  I said they should honor what **** offered and ***** disagreed.
  
  I left the store with the insoles. They guarantee that your feet will feel better and instead my feet were significantly worse.
  
  The shoes were not as described and I am not asking for a return but I would take a credit for the two stores that were told to me.
  
  I dont know what the next step is.

  

  Business Response

  Date: 10/11/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 10/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet store in November 2022. I was convinced the Good Feet orthotics system would permanently fix my foot pain issues. I purchased the system but could not begin using it until December as I was in a boot for said foot issues. Upon, starting the system in December 2022, the orthotics were very uncomfortable. I was assured that it is normal and there is a period of adjustment.By February 2023 I had experienced no relief and sought out another physician consult. I was instructed to stop using the orthotics, work on building up the muscles in my foot, and get a really good shoe. I did this for 3 months (February 2023 - April 2023) and experienced a lot of relief. I went back to the orthotics assuming that they would provide additional support as advertised. In May 2023 I was once again in severe pain. I went back to the practitioner and was also referred to another orthopedic specialist. Both told me that the Good Feet insoles were causing harm to my foot. I again stopped using them.At this point, I would like to return the full system and receive a refund. I should have done more research prior to purchasing the system. In addition, I have had custom orthotics made for a fraction of the price of the good feet system. I appreciate your assistance in this matter.

  

  Business Response

  Date: 10/04/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties

  Customer Answer

  Date: 10/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2023 I purchased inserts from the Good Feet Store at **************************************************************. I paid a total amount of $490.39 for "custom" inserts. The associate measured my foot, consulted a checklist and produced two pieces of plastic with fabric glued to them. Within two weeks of normal use, they began to delaminate and come apart. The Good Feet Store replaced them at no charge. Using these inserts, my foot problems became worse, so much so I went to a legitimate podiatrist. The doctor informed me the Good Feet inserts had caused serious damage to my feet. Since the Good Feet Store has no return policy, I am inviting them to do the right thing and compromise. I am seeking a refund in the amount of $390 and return of the inserts. This is fair compensation for time spent assisting me and restocking. These are cookie cutter pieces of plastic and in no way worth the price charged. Please refund $390 and I will consider the matter closed.

  

  Business Response

  Date: 10/04/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 10/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8 2023, I went to the Good Feet store because I have a hip and back problem. The manager assured me she could help me out. I was convinced that they could help me out and she proceeded to fit me with arch supports. I stated that this was very expensive $2,252.95 and I wasn't sure if I should go ahead, she reassured me that it would help me with my hip and back problem. I went ahead and paid the amount of $2,252.95 excited i would get relief from my hip and back problem. Two days into the 4 step program I could hardly walk! Called the store went in for help she did some different arches for me, she stated she started me out to strong August 13th both feet in pain with starter and #1.August 14th, no walking painful.August 15th, went walking hip really hurts. I can only walk for ************************** for 30 Minutes, I can barley walk around the house in them, painful .#2's in hurt badly, I could hardly walk around the house. Left heel painful after only 15 minutes of walking. Talked to store manager and she wants me to stop the strengthening insert and number 1 insert for 2 days. then go back to the 4 steps.8/16 pain in my heel, unable to go for a walk.8/17 heel very painful, unable to go for a walk. Things are getting worst instead of better.8/18 went to the Doctor, I now have Planter Fasciitis and my Doctor told me to stop wearing the inserts. I called the store manager on Friday no response, called Saturday finally got a response from her after I went into the store and spoke to another sales person. I told him I wanted to return everything because I have only been in pain since I started this process, he told me he couldn't believe that the store manager didn't get back to me. He assured me either he or the store manager would call me. Somehow he reached her and she called me. I explained everything to her and basically its to bad that im having these problems. She stated returning my money was not an option, she would continue to work with me.

  Customer Answer

  Date: 09/12/2023

  I called ******* (Kitchen?) again on September 8. ******* called me back on September 8. ******* stated he was going to look into the arch supports that were fitted for me and get back to me. I havent heard back from him since.  

  
  

  

  Business Response

  Date: 09/18/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties

  Customer Answer

  Date: 09/20/2023

  Good Feet did reach out to me and today put all charges back on my credit card, the charges are still pending, Ill let you know if or when they go through.

  
  

  Customer Answer

  Date: 09/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  My charges are no longer pending from Good Feet. They have reimbursed me for the total amount. Case closed.

  
  

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/11/2022 Order # QS172247 - *************************** purchased his set of insoles from ***************************** after yrs of plantar fasciitis pain, being told the last option was surgery. ***** was told Good Feet could 100% help him if he followed their insole wearing schedule. ***** paid $1680.35. 12/2/2022 Order #QS176830 ***** went in w/ same foot pain. Saw Jedidiah, rcvd new insoles. In between ***************, ***** went in for an adjustment w/ another salesperson again but was not processed w/ order. 25 June 2023 QS052455 ***** went for another adjustment w/ Antonio & received new insoles. 09 July 2023 QS056511- ************************** wifes, right foot was in pain limiting her activity. With persistence from ******** she agreed to being fitted. She paid $2090.44. During conversation, ******* told us that refitted insoles are returned to ********** to be cleaned, refinished & resold. W/in 2 weeks ******** right foot pain did not improve, & her left ********** began hurting. 7/23/2023 *************** returned to store, spoke w/ ******* about refund. He said we would have to talk to *******, but Good Feet does not do returns. 8/1/2023- ***** spoke w/ *******, who said she could not issue a full refund & reiterated insoles are wearable & cant be returned. ******** since said shell speak to her manager about our situation. Weve been playing phone ********* has not returned the last few voicemails. *************** have both returned to medical intervention to address the additional pain caused by wearing these insoles. ***** now walks with a limp with newly developed pain that is just as bad if not worse than when he started at Good Feet. ******** right foot pain has increased as a result of the insoles. Her knee and hip pain is worse still limiting activity. These injuries limit activities we can do with our young, active children, they limit walks we can take the dogs on, affects ***** at work, and our everyday lives that involve our feet, and legs.

  

  Business Response

  Date: 09/01/2023

  We have left messages. waiting for a call back from customer. thank you. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-02-2023 I went to The Good Feet Store and got some inserts. They costs me $652.83, which was only for one of three sets Plus another $100 more for a refund/warranty. They claimed that the insert would only hurt for a bit, but even after a few days the pain only increased. I explained the situation a tried returning the product. They refused to provide me the refund I paid for and said they would only adjust the inserts. I am 69 years of age and suffer from multiple aliments that make it hard to see. I trusted this company and I got taken advantage of.

  

  Business Response

  Date: 10/02/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 10/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Good Feet Store on 8/12/23 and like many other was given a very fast high pressure pitch about needing the 3 sets of insoles and cushioned inserts etc. I am doing a 70 mile walk in 3 weeks and wanted something to help my feet and hips walking that distance. Having followed their protocol for the last 5 days, my hip pain has increased and I have had severe leg cramps and pain in my legs all night. They tell you that all sales are final but for something that is causing pain instead of healing, I believe you should be able to get a refund given the short duration of wearing them Is there any recourse?

  

  Business Response

  Date: 10/03/2023

  customer will come in after she returns from vacation.  

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store and was sold some grossly overpriced inserts . I watch their TV commercials and it makes me sick ! I was mislead into believing that they could really help. I wore there inserts for 3 weeks it was the equivalent of walking with a golf ball in my shoe and caused extreme pain. I wouldn't recommend this business to anyone!!

  

  Business Response

  Date: 08/23/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2, 2023 I was told after a few days I would find relief from what they told me was planters fasciitis. They are not doctors so how can they say what the pain in my foot was. All I told them was that it get so sore that it feels like a broken bone. ***** said that's what planters feels like. Turned out it was a fractured bone in my foot. Doctor informed me no planters fasciitis. I'm extremely disappointed that the good feet store has the audacity to diagnose me as if they were doctors. I believed what they were saying but told them I can't pay **** dollars she gave me an iPad and said to fill it out. Unaware she was applying me for credit. After learning my foot was fractured I called with my disappoint in their sales tactics. She said all sales final.They are misleading and tell you whatever it takes to make a sale

  

  Business Response

  Date: 07/14/2023

  To whom it may concern, 

  We apologize for the delay in reponding to complaint. This Complaint had been forwarded on to the ** franchisees, whien it is actually a ********* ** issue. 

  I have called ***************, apologizing for the delay in response, and let him know that Good Feet would like to invite him back in to retun his purchase for a full refund back to his Care Credit account. If he has any questions, please have him reach out to me at: *********************

  Thank you

  *************************** - ********************** Good Feet Worldwide

  Customer Answer

  Date: 07/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************