Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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• 

  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  The Good Feet Store

  5000 Westheimer Rd Ste 600 Houston, TX 77056-5613

  
• 

  Good Feet Store

  1841 Belle Isle Blvd Ste H Oklahoma City, OK 73118-4226

  
• 

  OklaFeet, Inc.

  6837 S Memorial Dr Tulsa, OK 74133-1000

  
• 

  Good Feet Store

  12349 Olive Blvd Creve Coeur, MO 63141-6401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOT UNDERSTANDING THE COMPLETE POLICY AND PROTOCAL. MY AUNT SPENT MONEY ON THESE INSOLES THAT DO NOT WORK FOR HER, I CALLED AND SPOKE TO ****** AND ASKED THAT SHE SPEAK TO ME REGARDING ANYTHING ABOUT ********, SHE CALLED MY AUNT AGAIN TODAY, MY AUNT ASKED HER TO CALL ME. THE EMPLOYEES RESPONSE WAS I WILL NOT CALL HER I DO NOT WANT TO TALK TO HER, SO SHE CONTINUED TO TALK TO MY AUNT UNTIL MY AUNT STARTED CRYING, SHE WENT AGAINST WHAT WAS ASKED OF HER. I HAVE CALLED TO SPEAK TO THE MANAGER WITH NO RETURN CALL

  

  Business Response

  Date: 06/14/2023

  May we have the name of the customer and location customer made her purchase from? Is the customer *******************************? We need to know in order rto better assist, 

  Thank you

  Customer Answer

  Date: 06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He told me to put a pad in for my arch and see if it makes it feel better so I did and he put different extreme pads and he asked what I think and explained all the pads to me and told me it was **** dollars and I said No So he went to his boss and he came back and told me to try another pad and he told me he had a deal for 361 dollars so I said Ok The pad was ***** which he never told me. By the 2nd week I couldn&#**;t wear it. I had shock waves shooting up from my toe so I talked to my doctor and he told me to throw it away. They are not H3235**31333133323138H

  

  Business Response

  Date: 05/15/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-16-23 I visited the Good Feet Store in ***********, ** to see if they could help with my right foot and ankle pain that I have been living with since November 2022. My family Dr. told me that I had planter fasciitis. The associate could relate to my pain because she suffered from the same pain, which now I believe it's a sales tactic. The associate then had me remove my shoes and socks and stand on carbon paper. She took the 2 dimensional print and went in the back of the store where she grabbed 4 sets of "custom" orthotics. These are not custom made per customer. There was no verification that these orthotics would correct my issues. Good feet deceives people into believing that they are custom fit orthotics. How can this be with only a 2 dimensional print of my feet? I told the associate that it was only my right foot that needed the help but she insisted that both feet needed these orthotics. After trying all 4 pairs and changing a few pairs and complaining multiple times that both of my feet were hurting more, she said it was normal and it will get better. The associate proceeded to let me pick out 2 pairs of "free" socks and slippers while she rang up the orthotics. $2,200 was the total elite protection package! There was no other package to fit my needs. Out of complete desperation I decided to give these a try. I had worn the 4 part system as she stated for 5 days, during these 5 days I could not walk at work or at home. I felt sick to my stomach the amount of pain I was feeling. My feet and ankles were swollen beyond what I have ever seen, they hurt to put any pressure on them and throbbed when I was sitting down or laying in bed. I have talked to the Good Feet store 3 times and have voiced my serious issues and how uncomfortable I am doing my daily activities wearing their orthotics. I have asked each time for a refund. I have made an appointment with an actual podiatrist to access my right foot and find custom orthotics.

  

  Business Response

  Date: 05/10/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/10/2023, my husband and I went into the Good Feet store with the thought of buying shoes. We told the salesman that we were in the wrong place and was just looking for shoes. He assured us we were in the right place and began the "pitch". After an hour of walking in these insoles I was convinced this was my solution to relieve my foot and back pain. I explained to him that I work and on my feet ***** hrs a day. He picked out the compression socks for me, that I had no idea I was being charged for because I never asked for them. Once everything was rang up the total was $2,085.50 We told him that wasn't something we could afford and would need to do something else. The associate then came up with a solution. We could be on a payment plan. He also said we would be credited a military discount an be able to use our tax exemt status. Hindsight that was all a lie. To our surprise he applied us for a credit card through CareCredit. We thought this was a plan set up through the store. Moving on I absolutely cannot wear these insoles. Four days of wearing them and following the instructions to the tee, I had to call out from work because I could barely stand on my own two feet. I went to look at the paperwork to see it said all sales final, this was not stated before the transaction only after on the invoice. I need help with getting out of this. I can't pay for something that causes me so much pain.

  

  Business Response

  Date: 04/24/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 28, **** my husband took me to this store wanting to help me with chronic plantar faciitis in my right foot. He begged me to have an open mind so I already was set up to be non-reactive. Upon meeting the sales clerk I was immediately told that my foot would Never heal. I was aghast and said, Never? The clerk said emphatically, Never! I was feeling quite numb. The clerk proceeded to fit my inserts and have me walk around. We asked the price and were told between $150-400. That was a lot more than I was prepared to spend but I thought maybe this will help my foot. At this point I had No idea that he was going to sell me 4 of these inserts and that I had to pay $99 for a guarantee. He did repeat several times that the insert had a lifetime guarantee but said nothing about a signed contract and that I had to pay $99 for it. By the time I was sitting in my car in complete shock and confusion, I had signed a paper that turned out to be a contract and my CC had been charged over $2,400. The worst part is that the inserts that I kept trying for about 4 days have made my foot So Much Worse. I have contacted 3 representatives of this company, yet after two weeks I have no resolution.

  

  Business Response

  Date: 04/20/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got arch supports in September 2022. My feet were in pain and I was thinking that it needed to be broken in. I tried to break them in but it never improved. I went back to the store a couple times for replacement arch supports but they did not help. I was under the impression that they would resolve my issue and if not, would receive a refund of some kind. After I went to podiatrist, I was instructed to cease wearing the arch supports and my feet improved overnight. I contacted GoodFeet via email and have not received a response to my request of a full/partial refund. I feel ripped off and if I had known this would happen, would never have given my hard earned money for this useless product. I'm sure it worked for others but it did not work for me-I spent over **** on 6 plastic arch supports. I would be satisfied with a refund of some sort.

  

  Business Response

  Date: 04/14/2023

  Please view attachement to see response. 

• Initial Complaint

  Date:03/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd I went to the Good Feet Store in ************* ***** seeking help with foot pain. My salesperson, ****, took a carbon copy of my feet went into the back room and came out with products in boxes. These inserts were not something made just for my feet but their website says they are "orthotics experts." **** let me try all the different products she brought out in the store. None felt good but I assumed I good try them out at home and decide which one would work for me. NOTHING IN THE STORE HAD A PRICE TAG ON IT. I later learned you can buy just one orthotic and not the whole system. Socks and innersoles where also added not at my direction. I was given a lot of paperwork with scheduling on it -- I was told I could bring them back because I purchased the Elite Protection Plan. My credit card was already charged by the time she brought my Purchase Order #QS005884 to me to sign. THERE WAS NO MENTION OF ALL SALES WERE FINAL. MARCH 14 OR 15 I received a call from **** and told her I wasn't satified with their product and wanted to return them to their store. She suggested I come back let them readjust the orthotics. I returned to the Woodllands store and ****** waited on me and once again said they could not be returned only refitted. The orthotics were difficult to wear let alone trying to wear 4 differents orthotics a day! I am not happy with their product and felt I was tricked into buying such a expensive solution for my feet pain.Thank you for your consideration.

  

  Business Response

  Date: 04/21/2023

  Trying to get in touch with this customer.   

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $500 for inserts for my shoes with the promise that my feet wouldn't hurt anymore. ******* reassued me that I wouldn't have a problem standing the 5 hours a day that I stand with her insoles. I wore them for a day and by the end of the day my feet felt worse then when I started. She reassured me that I needed to try them for a week and I tried. I lasted 4 days and by the end of the 4th day I couldn't stand up, my feet hurt so bad. She asked me to come in and let her switch them out, she said we can keep trying to we find the right pair. That's easy for her to say, she isn't the one in excruciating pain just standing. I said I don't think I could go thru this with another pair over and over, that I just wanted my money back they didn't do what she promised they would do, in fact they made my feet a lot worse. I just want my $500 back and they can take their insoles because they caused more pain than helped with the pain.

  

  Business Response

  Date: 03/23/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.Tell us why here...

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/22 I went to Good Feet store in ************ ** & explained I had lower hip area pain that started about 1 month ago. The associates assured we they could help. I went through a write up and a step test (one step for 2each foot) and the associate explained to me that my pain we being caused by the weight I was putting on my right foot and that they had a solution for me. I tried on 2 inserts the strengthener and the maintainer. I walked about 10 15 steps-in these @ store and they felt good & he explained to me that I would wear the strengthener 2 or hours per day and then do thee maintainer He said the strengthener would reduce the pain the most but over time, I would be able to only wear the maintainer and feel no pain. He also stated that while they have a 3rd insert I would not need and he would not sell me anything I did not need. He told me the priced for both were $1100. I was a little surprised but said, what choose do I have, I dont want to live with this pain. He then told me how these were guaranteed and I could come back anytime and get new ones if needed etc He explained in detail, that in time I would again not need the strengthener insert, but if the pain did come back, I should go back to using it 2 hours or so a day till the pain went away. He was confident this was the solution and never mentioned it may not help. He also stated he was giving me 3 foam inserts & when I got home I realized I had to pay $200 for guarantee and not explained to me and in paid $150 for the 3 foam insertswhich I was very surprised was not explained as a separate cost. I did noticed that there was a sign , behind the register, that stated all sales are final and exchanges up to 90 day. I thought that seemed weird, but hoping this was the solution to my pain, I proceeded. I followed his instructions to the letter for the first 3 or 4 days no real changes started off the same feeling about the same,. Sometime no pain, but I was noticing that when I stood still for any period of time, with these on, I did feel the pain start coming on. The 3 or so days. I noticed that walking and standing I was feeling more and more pain. By Saturday the pain so bad that I finally removed the inserts . I tried again for a little while on Sunday, but I still had sever pain by now and by Monday morning I made a Doctors appointment. I called the store Monday and explained this and he offered to look at the inserts and seemed surprised these were not helping and in fact I explained how the pain got worse after wearing these. I then inquired, that while I did read there sign that all sales were final, I wanted to know if there were any exceptions even with some type of return feeas I am not comfortable wearing these and they did not help like they said they would. When I inquired on any exception for any type of refund, he stated he was pretty sure that answer was no but he wanted to check and get right back to me, that has never occurred. I do feel that I was sold very much on the fact that these would be a solution and they are not (and my Dr confirmed that as well today) and while I should have read the receipt better, their sales practices , to me, are misleading in letting you think their product is guarantee but make no mention that you have to pay for the guarantee nor were they clear that you are paying $50 for each foam insert they are giving you. There was never any mentioned or discussion from the associate that if these do not work and may not work or if my issue was not related to what they stated my problem would be, there was no mention these in fact are no guaranteed to work and if they do not, I am still out all this money on inserts that do not help as they said they would. He was very assuring this was going to relief my issues and after a number of days these did not and in fact only got worse. The experience and product for me was very misleading and deceptive. The product may work for others, but I feel as though they need to be more transparent that these inserts are not guaranteed, as they lead you to believe, to help with your pain, they should be more transparent about on total costs and what exactly you are paying for and being charged for. They should explain there no refund policy and that there are no exceptions to refunds, even if their product doesnt do what they say it will. I have a hard time believing that it is fair to not allow some type of refund with a restocking fee or something but sticking people with $1100 bill on something that did not work and worthless $200 guarantee is horrible, misleading and deceptive to consumers.

  Customer Answer

  Date: 03/17/2023

  I have not had any contact from this company with respect to this matter nor have I been contacted by this company and  this issue not been resolved.

  Customer Answer

  Date: 03/31/2023

  I have not ever heard anything from this company. I will be on vacation part of next week and the following week so I just thought Id let you know in case you try to reach out to me and I am not able to respond right away.  Let me know if theres any other different action. I can take to try to resolve this matter.

  Customer Answer

  Date: 04/20/2023

  Consumer still has not heard from Good Feet. 

  

  Business Response

  Date: 04/21/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 04/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into The Good Feet Store (********, **) on 11/12/2023. I made the appointment for my free fitting expecting to get shoes recommended for my feet. But, was instead told they only do inserts. I was told nothing else. She then got three inserts molded to my feet and THEN told me how much they would cost. *******, the sales associate, pressured me into spending $1700 and never disclosed the price up front or I never wouldve bought! I am only ********************** college at the time and totally clueless about the price. The sales associate never disclosed the price until after the inserts were already specifically molded to my feet. I then tried to return that same day and was told no because they were already fit to my feet. They were already on my feet before I was even told the cost so there was no backing out even in the store! I feel that the sales associate completely blindsided me and took advantage of my lack of knowledge and experience due to my age. Myself and my father spoke to a manager and received no help either. I also left a review on their ****** page and messaged customer service and received no response. As a college student I had no extra money for these inserts and had no idea of the price ahead of time, or I never would have purchased. They are taking advantage of many people by not disclosing prices ahead of time at the appointment. This same experience has happened to many other people (as evidenced by their ****** reviews).

  

  Business Response

  Date: 03/07/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************