Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  Good Feet Store

  4768 W Integrity Way Appleton, WI 54913-8464

  
• 

  State of the Arch Inc

  7105 Mills Civic Pkwy Ste 155 Wdm, IA 50266-8318

  
• 

  The Good Feet Store

  5000 Westheimer Rd Ste 600 Houston, TX 77056-5613

  
• 

  Good Feet Store

  1680 NW Chipman Rd Ste B Lees Summit, MO 64081-3934

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against the Good Feet Store,125 NW *********************** their refusal to accept the return of their shoe system incorrectly sold, by a new salesperson, to correct my existing tendinitis . A condition which Good Feet salesman in later telephone calls stated that their Good Feet shoe system would not help! ******** selling incorrect product?With severe pain in my right ankle and heel, I visited my orthopedic surgeon. His disagnois xray, wrap with cold compression, refrain from some activities and prescribed 24 rehabitalition visits to a Physical Rehabiliation facility.Later, Rehabilition Doctor recommended that I buy a new pair of shoes. Hearing radio ad for Good Feet with positive customer comments, I went to above shop.My contact was salesman ***********************************, from ******** working temporary and ******* for a job. I expained that I was undergoing rehabilation for heel/anckle tendinitis and wanted shoes for that rehabilition.. NOTE: I TOLD ******* OF MY TENDINITIS PROBLEM UP FRONT! I purchased shoe system.The next morning I put on the Good Feet shoe to walk dog. After only two blocks, I had pain in both feet, returned home and removed the shoes. Called the store asked tor manager, unavailable. Left my name, number, and reason for call.This repeated numerous times but never returned. Visited store told need to see manager , no manager.November 16th, email from *******************, Good Feett Client Retention, Phone *********************. Called, response was that they did not sell tendinis solutions no returns!!! Doctor at twice weekly rehab gave name of firm with good patient reference. They fitted me with shoes that help my tendintis problem, and they stated if problem, return shoes.. Good Feet sold shoes knowing that they would not solve my tendinitis problem but will not admit error. I can not use their shoes and need to be returned.

  

  Business Response

  Date: 02/28/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was never informed of no return policy.

  

  Business Response

  Date: 02/28/2023

  reach out to the customer. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 inserts and a pack of overlay cushions from the ********* store for $1304.97. Once I arrived home and reviewed the sales order, I noticed I was charged for two pairs of socks and an Elite Protection Plan. The protection plan and socks were not discussed while with the salesperson. Since the cost of 4 sets of inserts was more that I wanted to spend the salesperson removed the relaxer and morning supports to reduce the cost. I immediately contacted The Good Feet corporate office explaining how I felt the overall experience was dishonest given the socks and Elite Protection Plan was included without my knowledge. Because I felt like the store was unethical in how the sale went, I requested to return the socks and inserts as I no longer want to be a customer of **********************. This all occurred in the same afternoon. The response from the salesperson who sold me the products said they did tell me about socks and protection plan because it was included in the package when they quoted the price. They did quote me a price however, they failed to mention anything about the $25 socks or Elite protection plan as being parts of the package. They maintained that they did not intend to mislead me or to be sneaky because the products were included in the price I was quoted. They offered to return the ************* Protection Plan. This is not satisfactory given this transaction was an hour old when I got home and noticed what happened. My complaint is with the dishonesty and lack of transparency of the transaction. My view is that I was taken advantaged of when the parts of the package were never disclosed or mentioned they could be removed from the package while I was with the salesperson. For this reason, I feel the transaction at the Good Feet Store was unethical. Thank you,******* Sales order: QS183402 Sales Date January 2, 2023

  

  Business Response

  Date: 02/01/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 02/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased merchandise from The Good Feet Store, in *************, **, on 11/3/22. I used some of the items as directed for a month, to only have it injure me and I had to call into work because I was unable to walk, because the inserts caused much more pain than I was originally having. I have previously filed a complaint directly with The Good Feet store and did not hear back from a representative or my sales employee. After looking online, I am being told all sales are final, which was never discussed during their sales process. The sales process is quite deceitful in disclosing their policies to the consumer. They also strongly imply expertise in podiatry, with their advertising and fitting process. Furthermore, I was scammed into buying a set of FOUR inserts. When asked why I couldnt just use one, I was told they all work together to help fix the foot issue I was having, ultimately leading me to believe I was REQUIRED TO purchase all four sets of inserts. I paid the full amount of $2257.55 upon receiving my shoe inserts and seek a final resolution through a total refund. Follow up, from the sales person after my first complaint has been inconsistent and insufficient. A copy of my sales receipt is attached. I WILL GLADLY SHIP THE PRODUCTS BACK for a full refund.

  

  Business Response

  Date: 02/01/2023

  We have left a message.  waiting for a call back to resolve.  

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They misled me and failed to tell me that all sales are final. To be fair, there is a small sign inconspicuously posted away from where they sit you. Ive attached a photo of this sign. Look at it closely. Its the white sign on the opposite wall. The salesman never pointed out the sign and yet they expect everyone to notice it. To be fair, the sales receipt does say that all sales are final, but you dont get the sales receipt until youve paid so that doesnt do you any good. They also promise their product will solve all your problems, but when it doesnt, theyll tell you you havent used it long enough or you need a different product. I feel like Ive been purposely misled with promises about the efficacy of their product and their return policies. All they seem to care about is getting your money. Theyll promise everything to you, hide the all sales are final. If theres any problem with their product or the promises theyve made, theres nothing you can do about it.

  

  Business Response

  Date: 01/11/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been experiencing pain on the soles of my feet, so I saw a TV ad for The Good Feet Store, and while I was out, I stopped by a local store to see what they were all about. The salesman, ******, immediately took me to the back, measured my feet, took some blue prints of my feet, then showed me that only the ***** and the heels of my feet were touching, which incidentally, was where my pain was coming from. He then brought me a pair of ****** Ghost 14 running shoes and three arch supports -- the classic strengtheners, midflex maintainers, and the relaxers. He then took another set of blueprints with one of the arch supports and the arch activator (insole), which showed that my entire foot was touching. He explained that the arch supports would retrain my feet so that everything would be supported, which would help my posture and take the pressure off my foot. He then put each support, one at a time, into the ****** running shoes and had me walk in the store with them. They did seem to take the pressure off the ***** of my feet. Then, after 1 and 1/2 hours of this, I asked the cost. He told me $1,850. I told him I didn't need the running shoes, and he told me they came as a package and it would cost more without the shoes. He told me he would throw in three more $50 insoles. When I told him, I would wait a few months and come back, he pressured me, telling me I'd been walking around in his insoles and its only $112/month if I used Care Credit. Only after paying did he tell me all sales were final. I've used the "system" for a few days now, and I nothing has changed. I looked at reviews of others whose experiences were exactly the same. Apparently, this a Good Feet sales practice. Whatever it is, it takes advantage of elderly people which isn't fair. I would appreciate any help getting my money back.

  

  Business Response

  Date: 01/11/2023

  ********************** visited our North ********** location on 1/1/23 with foot concerns.  Our staff measured and fit him with the supports that best matched his concerns and measurements and had the customer walk in them in the ********************** to explain the difference in the supports and the wearing schedule for each support.  The supports have a wearing schedule for break in of approximately 2 to 3 weeks as your feet have to adjust to their use.  As per our policy, we always contact the customer 3 times during the ****** days to ensure complete understanding of the wearing schedule, comfort and effectiveness.  We are more than willing to adjust the type of support based on the customer feedback during these phone calls.  We contacted the customer on 1/5/23 and went over wear schedule again, and he said he would continue to work with the supports.  We followed up again with a voice mail on 1/11/23.  We will call again on approximately 1/22/23 to once again see how ********************** is progressing.  We are here to make assist the customer at all times and will continue to work with him as he adjusts to the supports.

   

  Thank you,

  Good Feet North **********

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse was referred to the good feet store in ****** ******** by a wound doctor. My husband had a wound that was fully healed and was sent to that store to have custom orthotics made. I told the salesman that we need custom orthotics made to keep pressure off his feet. He told us he knows exactly (his words) what we need. He hyped us up on his sales pitch to 4 levels of inserts and shoes and accessories totaling $2338.11. We trusted his knowledge and were just elated that we found a shoe and insert that will help us and asked if this really would help him. We were told yes because of the arch support would help eliminate the pressure going on that part of the foot and fix his problems from occurring again. After a few weeks we noticed his new shoes was already worn through. We called the store and was told of the no refund policy. I expressed that we spent over $2000 for shoes and inserts that only lasted not even a month. The manager said the best they could do was replace the shoe but no refund and that it was a one time deal. We got a replacement shoe and after a few weeks we started to notice a blister forming on the side of his foot again. The arch support was causing pressure/weight to be put on the area that we were avoiding. All of his weight was causing a pressure wound. We stopped wearing the shoes and inserts. However the wound became infected and now we are dealing with that. We went to a different shoe store and they made us a custom orthotic which is what we needed. We brought the shoe we purchased from good feet and was told it was the wrong size even though the salesman measured the feet at time of the sale. We are very frustrated of the no refund policy. We feel we were taken advantage of by our emotions to make a sale. We feel the inserts were not what we needed to be given. Even though we explained the situation of his feet and specifically what we needed to have done from custom orthotics. Now we our out of over $2000 and shoes and inserts.

  

  Business Response

  Date: 01/11/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these "inserts" from The Good Feet store and they, not only don't work for me, but damaged my feet. There are two types I bought, Strengtheners and Maintainers. I paid $200 for them and they are to last 6 months. They guarantee their products and try to fit you with the most comfortable ones. I have tried 5 or 6 different pairs but none work for me because,( I believe,) my condition which is Neuropathy. This hard plastic is too hard for my feet and caused damage, which you will see in the photos. This made my Neuropathy worse to the point of tears at night because it's just too hard for my feet. Dispute my complaints every time I went in, I was told to just stick with the program and I would eventually feel better as time went on. That was not the case with me and my feet got worse and worse. I am very dissatisfied with this product. Plus I am out $200. I have more photos to upload.

  

  Business Response

  Date: 12/27/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past week, I went to the Good Feet store because my feet hurt and I needed a solution.I was sold a bag of insoles for approximately $1,700.I tried to use one of the insoles but they kept sliding and actually hurt my feet.I went back to the store the following day and talked with the manager.I told her I needed a refund. She refused.After discussing it further, she refunded me approximately $920 and gave me a bag of other stuff.I do not want the other stuff. I wanted a full refund.I am over 90 years old and I believe this business took advantage of me.How can I get a full refund? Isn't this against the law?

  

  Business Response

  Date: 01/13/2023

  Left several messages, never called back.  We will take care of him.      

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased merchandise from The Good Feet Store, in *********** **, on 11/7/22, using some of the items as directed for 3 weeks, to only have it injure me. I went to the store on 11/30/22, talking with the sales person and a manager, asking for a full refund, with the return of their merchandise. Only to be told all sales are final, which was never discussed during their sales process. The sales process is quite deceitfull in disclosing their policies and granting of credit without full disclosured to the consumer. They also strongly imply expertise in podiatry, with their advertising and fitting process. I've stopped paymets to them and seek a final resoultion through a total refund. Follow up, from the sales person, to store managment has been inconsistant and insufficent. A copy of my sales reciet is enclosed, none of the points on the reciet were discussed or pointed out during during the sales process or uopn delivery of the product.

  Customer Answer

  Date: 12/20/2022

  Good afternoon ******,

  Per your instructions of our phone conversation today, I delivered all merchandise listed on the 11/7/22 invoice, to your associate in your *********** location, ************************************. I will be awaiting confirmation from you with regard to my full refunded credit. My understanding is, this my take a few business days to contact & confirm everything with the two credit card companies.

  Thank you for your assistance, I look forward to final confirmation on your part and verification with the credit card companies.

  Regards,

  ****

  Customer Answer

  Date: 01/03/2023

  As of this morning the current status of this transaction is as follows;

  12/20/22 All merchandise returned and delivered, to ********************* in *********** store, as directed by ********************. Refund from CareCredit to follow on or about 1/3/2023.

  12/30/22 Contacted by ********************, of the *********** store to issue a credit, back to my Chase credit card of $100.00. This was completed and confirmed.

  I am waiting on credit to the CareCredit account, of $2,100.20 to complete this issue. With appropriate written confirmations to me, from the Good Feet representatives listed above, indicating completion.

  I will be starting Physical Therapy this week, to hopefully correct the medical issues caused to my person, from use of these products, as directed by my Podiatrist.

  Regards,

  ****

  Customer Answer

  Date: 01/05/2023

  Good morning *******,

  I just got off the line with a representative from Carecredit, who indicated they have not yet received a credit to my account there, in the amount of$2,100.20. It was my understanding per your previous discussions that you were going to issue said credit for that amount on 1/3/2023.

  Please let me know when exactly this credit will be issued, as I have per your direction, on 12/20/22 delivered your merchandise back to your *********** store.

  Regards,

  ****

  

  Business Response

  Date: 01/06/2023

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************