Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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• 

  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  Good Feet Store

  11524 W 95th St Overland Park, KS 66214-1865

  
• 

  The Good Feet Store

  125 NW Loop 410 Ste 430 San Antonio, TX 78216-5390

  
• 

  The Good Feet Store

  10900 Lakeline Mall Dr Ste 400 Austin, TX 78717-5937

  
• 

  The Good Feet Store

  9300 Six Pines Dr Ste 600 The Woodlands, TX 77380-3703

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the good feet store on 8/12/24 explaining to them I had feet issues and I could barely stand and walk while I was at work and at home. The good feet store understood my issues explained that everything will be okay. They measured my foot pressure and put me in shoes that they recommended they had then grabbed custom insoles they explained that these insoles would cure my pain and take it all away. Which at first it did feel somewhat better. I walked back in fourth trying out various insoles the sales woman was very helpful and understanding. Until we got to the end what I mean the price of these insoles. The cheapest amount started out at ******* which at first I was skeptical about. They ran a credit check on me I signed a paper. I walked out and went home. The next couple days I started using the insoles I followed the directions step by step, at first I felt a little pain which they said was going to happen. I kept wearing as the week went by and the pain just kept getting worse it hurt so bad I couldnt take off my shoe or press my foot on the brake pedal while driving. So as of 8/20/24 I went back into the good feet store asking for a refund which they denied saying its their policy but we have a life time warranty. They never told me this at the start I was taken advantage of. False promises and false advertising I would just like my money back and to go on with my life. This store is a joke.

  

  Business Response

  Date: 09/09/2024

  We have reached out to this customer.  we are waiting for him to call us back to resolve. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good feet store because I have arthritis pain in my right hip. I was told that there arch supports would help me. After the sales pitch they finally told me the price. I was shocked at how much they cost. I said several times no I cant spend that kind of money, so he lowered the price twice. The salesman was very pushy saying dont you want to feel better, isnt your health worth it etc. Finally, I allowed myself to be talked into it. And if they had made me feel better that would have been one thing, but they made me worse. The pain in my hip got worse and I developed pain in both knees and my left hip. I made an appointment and went back. They said they could call a manager to approve a return. I waited for an hour while they helped 2 other customers that did not have appointments. Finally they told me they had not called the manager, and they would not even consider letting me return them unless I tried an adjustment. I agreed. The second set was worse than the first. The pain in my hips and knees was worse after wearing them for just a few minutes. After a couple of days of trying to wear them my knees and hips were very sore. I went back to the store they did agree to take them back but they charged me $672 restocking fee. Shouldnt they be required to take them back when they cause harm to the customer?

  

  Business Response

  Date: 08/26/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet store on July 26, 2024 with slight metatarsalgia. The sales person took an imprint of my feet and brought me an arch support to try. I told him that the arch support felt very uncomfortable and he said it would grow more comfortable over time. He then proceeded to tell me that the store sells "systems" to deal with foot pain and handed me a sheet with three options for "systems" that I could buy. No mention was made of being able to buy an individual set of arch supports. I felt pressured by the sales person to buy something so I chose the least expensive option on the "systems" page. I was reticent to buy this system since I had bought custom arch supports at my last home city 10 years ago for a fraction of the price but was new to the area and didn't know about the reputation of the Good Feet store. Within a couple of days, my feet were in agonizing pain. Within a week, my lower back was so painful I had to visit my doctor. Three doctor visits later and news of compression in my lower back that wasn't there before the arch supports, and I contacted the headquarters of the Good Feet and was told the local store would contact me. Three days later, I received a phone call from the local sales person informing me that there were no refunds and the best he could do for me was to trade out the arch supports for a lower support. I am now out $2300 and, after researching the store, see that many other consumers had the same high pressure sales, worse pain in their feet, and have been told there are no refunds. I have absolutely no desire to have them experiment again with another set of off the shelf orthotics after the damage they did to me. Having worn custom orthotics for years, I know this is not the norm in the orthotics business and am amazed that the sales tactics and practices of this store have not been stopped long before now.

  Customer Answer

  Date: 08/13/2024

  ************************

  ************************

  

  Business Response

  Date: 08/14/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I received a call from ***************************** of the Good Feet Store on 8/13/24 with an offer to trade my current arch supports for a different pair, rather than the refund I asked for.  I informed him that after the pain the store had caused me, and the resulting doctor visits, I was not willing to return to the store to allow them to "try again".  ******* said he would call me within 24 hours with a resolution, which he did not.
  [Please type your response here.]
  
  Regards,
  
  *********************

  

  Business Response

  Date: 08/26/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store of 4/16/24. The salesman was very slick and before I knew it was purchasing an arch system. I have Care Credit and was aware that I didn't have a high enough credit limit for the purchase. He said he would check on my limit and I somehow had enough credit for the purchase. After the purchase I was informed there was no refunds. I was wearing the arches, but recently I developed a lot of pain in my left foot. Conveniently it's after the adjustment period. I've tried calling the store but any option you choose says its an invalid option. I'm stuck with arches I can't wear. There practices are deceiving and misleading. Hoping that anyone who plans on going to The Good Feet store read all the complaints and don't get scammed like I did. By the way, if you look at there web site, they seem to only post positive reviews.

  

  Business Response

  Date: 08/16/2024

  we have communicated with the customer; she will be in for an adjustment next week.  

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I haven't been able to get in to the store. Employee suggested next week. Would like to keep open until I am able to get to the store. 
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't Participate in this BS if you can avoid it! Friend was taken for $1800. Watch our what is under the laminate Flooring , don't go!

  

  Business Response

  Date: 08/06/2024

  Could you please confirm, is this the actual consumer making a compliant? 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 sets of inserts pain so excruciating had to stop using both sets and feet feel much better Multiple calls to representative and corporate zero calls back Overall really disappointed had high hopes for the product

  

  Business Response

  Date: 08/14/2024

  Left a message to please reach out to the store manager 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to a good feet store on July 8, 2024. I have been having minor foot pain and some hip issues. I listened to the stories in the commercials saying that these inserts helped a lot. I was fitted for insoles like everyone else. Step on a piece of paper, then the agent brings out a bunch of insoles and has you walk back and forth a few times. Its hard to tell from a 2 minute walk., It was ok but it was going to take some time to get used to the different feel. I got the price list and got the one that had the lease charge involved which was still $2368.26. No where did I see "all sales final" until getting the final print out sheet after all of the money had been paid. I followed the break in instructions of using the inserts for various lengths of time to give your feet time to get used to them. It is almost a month later and my feet have never been in more pain. They feel swollen and itchy. I went in for an adjustment. I was given a different strengthener and it was just as bad. Had I known up front that I could not test these out for a little time I would have skipped the expensive costs. These should have a 30 day guarantee on them. I know have some really expansive paper holder as that is all they are good for. I am on my feet a lot and cant use them anymore due to the pain.

  

  Business Response

  Date: 08/13/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is not up front in return issues. Example: The problem is not satisfied with the sold product and I could not return the product or get the order canceled. Even though it was only 3 days after buying the product.

  

  Business Response

  Date: 08/06/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a previous complaint and things seemed to be settled but they did not keep their agreement. The district manager called me and said that if I gave him a chance to refit fit me, and if the soles and shoes still did not work, even after a day that he would refund me the full amount no questions asked. So he refit me, and they still were not working even after a day. I let him know and he made me continue to try for another week. I continued and still the product wasnt doing what it is advertised to do. I said I wanted to just return the product as we had discussed. He then informs me that he will only return some of the product and charge a 30% restocking fee. This was completely different than what was discussed on our first call. They now have all of the product returned. I dont have any of it. They only refunded me $1759 out of $3149.81. They kept $1390.81. Even though he told me hed give a full refund because his worker made false promises and the shoes I had to leave with were damaged when I left with them. I would like the remaining balance returned to me as discussed on the first call.

  

  Business Response

  Date: 09/12/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was have foot pain when walking I thought the store was a shoe store but I was sold a series of 4 orhodic devices to insert in my shoes. My Podistrist recommended that I return the Good Feet orthodox inserts because they were making walking more painful. When I attempted return the product I was given partial credit I ended up with a store credit of nearly $2000. This not a shoe store they had a pair of tennis shoes I could purchase. They do not have a full line of shoes. It would take me many years to use my credit paying one pair of tennis shoes at a time.

  

  Business Response

  Date: 08/09/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.