Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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• 

  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  The Good Feet Store

  5000 Westheimer Rd Ste 600 Houston, TX 77056-5613

  
• 

  Good Feet Store

  1841 Belle Isle Blvd Ste H Oklahoma City, OK 73118-4226

  
• 

  OklaFeet, Inc.

  6837 S Memorial Dr Tulsa, OK 74133-1000

  
• 

  Good Feet Store

  12349 Olive Blvd Creve Coeur, MO 63141-6401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this on behalf of my wife, **********************. She was having foot pain while running so I suggested she try the good feet store based on their commercials.We went there and the *** there convinced us she could help alleviate the pain and that my wifes health was worth it.We decided to purchase the product as the pain was unbearable. She used the product as advised but the pain was getting worse. She ended up seeing an orthopedic and she learned she had a stress fracture in her foot and the inserts were making it worse.My wife was very upset and frustrated as the good feet store misdiagnosed her condition and could have caused greater damage.She has not wore them since and just wanted to let it go, but I decided to escalate this on her behalf based on what occurred, The inserts are like new and still in the original box. We will return them and would like a full refund as the product should have never been sold to her

  

  Business Response

  Date: 08/15/2024

  Company states that they are currently in contact with the consumer.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased inserts from the GoodFeet store for an up front price of two thousand dollars, but with the payment plan they set up for me, it was closer to three thousand. I bought the inserts to help with my fallen arches, and to deal with my knee pain. Though I stuck to the wearing schedule, my feet developed a shooting pain in my arch, my arches began to have a worse structure, and I couldn't walk in the morning. I returned to the store and got refitted three times, and each time, my foot problems were exacerbated. I asked for help, and they told me to review my fitting schedule. I asked multiple times for a refund, and I was ignored, they only told me to review my wearing schedule. In a sense, this complaint involves the advertising, because they claim to be an angelic business, but they completely and utterly screwed me over. I may need surgery, so this situation is dire.

  

  Business Response

  Date: 08/05/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 12 yr old daughter to the Good Feet store on June 11, 2024 for a free consultation and analysis. We ended up paying $2382.19 for inserts which caused my daughter an extreme amount of pain to the point where she ended up being put in a walking boot for weeks. I have left several messages trying to get refunded and no one will reach out. My daughter didn't have the chance to even use half of the items which are in brand new condition. I would like to return everything since her current doctor told me never to have her wear the inserts again.

  

  Business Response

  Date: 07/24/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Good Feet Store on ******************** last Friday, July 5, 2024. I was having trouble with my current shoes (orthotics) and had viewed the ad for the Good Feet Store on the television. I just turned 92 years old.The sales person measured my feet and immediately brought out ****** athletic shoes and several orthotic inserts. The program involves multiple inserts and requires changing orthotics throughout the day and for a period of 5 weeks. The sales person talked about how much better my feet would feel and how my balance would improve with the shoes and orthotics. She never said anything about the price and it was only after I said I would try them that she showed me a price sheet that indicated my shoes and inserts would cost $2,723.85. I was shocked at the price but assumed the fit would be perfect and felt that perhaps the shoes were worth the price. When I returned home, my family was trying to help me understand what I needed to do to have the shoes fit properly. We finally concluded the program was too complicated and it is almost impossible for me to apply the inserts and tie the shoes. Plus, the shoes did not fit correctly, as I have a large bunion on one foot. The shoes are standard athletic shoes that the sales person said will stretch to fit. However, the shoe did not feel good after returning to my home. My family felt that the shoes and associated program were too expensive at $2.723.85. I attempted to return the shoes this morning, 7/10/2024, and the sales lady said they had a "no return" policy but she would help me to get the shoes to fit properly. I told her I did not want the shoes and inserts and she said she was sorry, but they do not accept returns, even if I had never worn the shoes. The store and the sales person took advantage of my age and never shared the price or the "no return" policy until we attempted to return the shoes. I am on a fixed income and was reluctant to purchase the shoes. I want a refund.

  

  Business Response

  Date: 07/31/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties. We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased June ******* at the Good Feet Store in ************, ** inserts and shoes for $2548.98 and the entire process was not explained in a proper way. The store now claims that all sales are final but this was NEVER told to me. The store keeps saying I can come in for adjustments but the store is an hour away and it is not that easy to just come in all the time. I was mislead in the fact I asked to just buy the shoes but was told they did not sell them outside the packages which is a lie. They sell just shoes but **** refused to sell me just shoes. I didn't want the whole package but felt like I was forced into it. I just want a refund and so far the consultant, manager and **** at corporate have been horrible to deal with.

  

  Business Response

  Date: 07/22/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes, someone reached out to me but I did not agree or like what they had to say or offer me.  I wasnt offered a refund or return or any type of discount for my horrible experience.  Jareth the district manager was polite but kept telling me to come in for an adjustment.  Why would I want to go back to the store where I was disrespected and treated so poorly?  There isnt another store nearby!  I want a refund!!!!
  [Please type your response here.]
  
  Regards,
  
  *** ******

  

  Business Response

  Date: 07/23/2024

  we are waiting for *** to come in and meet with the District Manager.

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  The district manager is not able to meet with me for a month or so and he said all he would do is refit me.  I dont want to be refitted nor do I want to keep waiting for a suitable solution to this.  I dont believe the district manager looked at any tape to see if I was notified correctly nor do I believe he wants to correct this situation.   
  

  i want to return the product for a full refund.  The product has been misrepresented and Ive been scammed.  
  
  Regards,

  
  
  *** ******

  

  Business Response

  Date: 09/27/2024

  Customer received a partial refund on 9/14 as agreed upon.  ty 

  Customer Answer

  Date: 09/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have seen their ads on tv with testimonials saying how much The Good Feet Store helped them. I guess not me, now I can hardly walk! I am in excruciating pain. On April 28, 2024 I drove 1 1/2 hours to the Good Feet Store in ***********. When I got there I explained that I was having pain in my feet and legs. I am on my feel ***** hours a day. ***, they lady assisting us claimed she could eliminate that pain. She made an imprint of my foot, fitted me with a 4 arch support system. She put some supports in my boots and asked me to walk to the other side of the room. There were no other customers in there at the time but she was very quick and pushy to make a sale. She kept explaining how these are going to help me. I was desperate to find relief and made the purchase. $2305.97. Within a day or two I realized these arch supports are not working. My feet hurt worse than before and I am having sever back pain . I called several times and replied to their survey questions. After numerous attempts to reach *** again I finally got her on the phone. She suggested I come in for an adjustment. I explained I lived 1 1/2 hours away and will try to get there within the next week and I did. They guy that was working was busy and I told him I needed an adjustment. He took a new print of my foot and came out with some different supports and said to use them. That will definitely help me he said. Well it didn't and I am so sore and in such pain I can hardly walk. I am now having to take major pain relievers to get some relief from these supports. I called *** and she said well stop wearing them if they hurt. Ok, that is all well and good but she said she couldn't give me a refund. But yet she told me to stop using their product. This doesn't make sense. I hope I don't have to get knee or hip surgery because of these arch supports hurting me so much I feel like they are throwing my back off. Please help me.

  

  Business Response

  Date: 07/17/2024

  We left a message to have the customer come in and meet with the Manager. 

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend and I went to the **** OK Good Feet Store on 6/15/24 to look at shoes with good arch support for foot pain. The sales person (**) explained their product is arch supports, showed me a price sheet with options; 9 dollar amounts displayed and the total purchase cost was not a bottom number. The ** never voiced the overall cost but stated that she would "throw in socks" which I interpreted as free gift. She also stated that the business card she gave me had her personal cell number for me to contact if I had problems. I was confused with the cost sheet and thought I was paying the smallest amount on the bottom. There was never a mention of a "No Return" policy and there is no signage stating "No Returns". I paid by credit card. Once home I looked at the store receipt and realized the total was much more that I thought and decided to return the items to the store. I also noticed the store receipt included a list of 5 items and "ALL SALES ARE FINAL" was on this list. Included was a signature line to sign verifying that the purchaser was aware of these 5 items. I was not told about these items nor was I asked to sign so it is blank. On 6/17/24 I called the **'s cell number, but it was actually the *** corporate #. The ** was not there but the ** in the store that day told me no returns; this was the first time I heard this. I came back to the store 6/20/24. The ** that had helped me was there. My daughter explained I didn't know about the return policy, was confused about the price and wanted to return the inserts. The sales person refused. My daughter asked questions and the ** became very angry, said we were accusing her, stated that they have 4 cameras that recorded the original transaction and that she had reviewed that footage when she heard I came back on the 17th. She stated that I was lying, got in my face, and yelled at me; it was shocking and frightening! She also yelled she would only talk to me. The ** went to the back of the store and we left.

  

  Business Response

  Date: 07/11/2024

  we have reached out to the customer to return our call.  we would like to set up a time to come in to resolve. 

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to this store for orthotics and was told I could be on a payment plan. This was actually a credit card that was opened in my name which I did not approve. It is at 33% interest rate and I was not informed of this. The orthotics have not helped and have actually made things worse and while walking out I was told there&#**;s a no return policy. I do not want this credit card and I would like to bring the orthotics back.

  

  Business Response

  Date: 06/27/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As someone who feels taken advantage of by The Good Feet Store, I want to explain why I believe their practices may constitute false advertising: I spent a significant amount of $2,366.07 (5/24/2024) on products that were marketed to me in a way that implied medical benefits. The store's materials/packaging/paperwork use terms like "Stabilizer," "Strengthener," and "Maintainer," and make claims about improving foot and body alignment. They even refer to their staff as "certified consultants," which made me think they had medical knowledge or background.The wearing instructions and "Tips for Your Adjustment Period" read like a treatment plan, complete with a 5-week program and recommendations for annual check-**** The whole experience, from the store layout (mini exam rooms, doctor's ******* to the staff's behavior, led me to believe I was receiving a medically-backed treatment for my foot pain. At one point the salesman stated "I want you feeling so good, you will want cancel your Dr's ************ when I mentioned I had an upcoming appointment. This implied their product is an adequate substitute for medical care. However, I later noticed a disclaimer on my receipt stating that their products aren't medical devices and their employees don't diagnose or treat medical conditions. This contradicts everything else they presented to me. I feel misled and taken advantage of. I spent a significant amount of money on products that were marketed as a solution to my medical issues, only to find out they may not be what they seemed. The combination of high cost and potentially deceptive marketing has caused me both financial and emotional distress. The contradiction between their medical-sounding claims and the disclaimer on the receipt is particularly troubling. I believe this, along with my personal experience of feeling deceived, could be central to a false advertising against The Good Feet Store.

  

  Business Response

  Date: 07/22/2024

  We have tried calling and left an email message for this customer to return our call.

  Customer Answer

  Date: 07/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to see if they had anything to help my planters facaitis pain. The sales man promises the inserts work, they never mention that the sales are final. They then take your card and charge it before disclosing that all sales are final.

  

  Business Response

  Date: 06/27/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.