Reviews
This profile includes reviews for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 87 Customer Reviews
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Review fromSandra T
Date: 03/02/2024
1 starSandra T
Date: 03/02/2024
My regret is not reading reviews before I went to TGFS. I had been at a conference and did a lot of walking between the hotel room and the conference center. My feet were hurting. I had heard about TGFS and thought I would stop by. I was placed in the back of the store, not sure why since there was only one other customer. I had some relief but not total relief. It was not until my credit card had been charge, and I was signing the receipt that I was told, all sells are final. I asked, what if I get home and they do not work? Am I out $3000? No answer. Going to the car should have been my first clue. I almost slipped and fell getting in (my foot came out of my shoe) and then again getting into the house. I didn't sleep that night. I tired the inserts for several days in the house and then almost came out of the sneaker they sold (which I told them I did not like), and was afraid I was going to fall. I went back and was placed near the front of the store this time. The manager did not help, just took my receipt and gave it to a female employee. I told them both I wanted a refund and all they said was they could do an adjustment but nothing else. I left very upset. I would not recommend this store and their program to anyone.
Good Feet Store
Date: 03/07/2024
Hello ******,We are sorry to hear that you aren't feeling relief yet. It can take time for your feet to adjust to your new arch supports. However, we do offer complimentary assessments and adjustments in order to ensure you are properly fitted. Please contact us so we can help, we want you to be completely satisfied!- All of us at The Good Feet StoreSandra T
Date: 03/22/2024
I have posted a complaint and all I am told is it will take time for your feet to adjust. I have almost fallen (walking to the car, walking in my house, and then again walking with the supports) using the supports and when I stopped using them and my feet no longer hurt. I would like a refund. It seems the BBB is useless. It's been three weeks and no resolution to this issue. Yes, I regret spending the money. I went back to the store and the manager just said, yes, I remember you (he did not help me initially) and took my paperwork and waited for the lady who was helping another customer to assist me. He did absolutely nothing, just put the lady on me to help me change my mind. She pointed to the sign and I said I did not see that when I was in here at first. I was not told that all sales are final until my credit card was charged and the gentleman who helped me pulled the paper from under my hands and marked all sales final and said by the way all sales final. My card had been charged and I felt trapped. I asked what if I get home and change my mind and these do not work. Does that mean I am out $3000? No reply. I will not recommend this place of business to anyone. I would leave no stars but I am forced to give them a rating or I cannot leave a comment.Review fromMary H
Date: 03/01/2024
1 starMary H
Date: 03/01/2024
Well this is my second attempt to get my issue with the good feet store resolved. I have talk to ***** ***** the bank that holds the account for them but not to good feet they call me relentlessly for two months now nothing. They have put a blemish on my credit and I have worked long and hard to fix my credit. How the lady got me approved that amount of credit I don't understand because I live on ssd and that is less than 1200 a month. I guess this company is out to take advantage of the older generation. That seems to be the way of the world more and more everyday. I am just trying to live my life out with no bs. Never in a million years could I do what this company is doing. I have lived most of my life and want to end it with happiness in my heart and food on the table nothing fancy. This company wants to step on people who can not fight against large company's like this. I hope you people can wake up every morning and look in the mirror with a smile on your face as you head off to work to ***** another person. I hope you don't encounter the same fate when you get older. GOD BLESS YOU ALL AT THE GOOD FEET STORE.Good Feet Store
Date: 03/07/2024
Hi ****,I've forwarded your comments to our manager, they'll get in touch with you within the next ***** hours.-All of us at The Good Feet StoreReview fromJen S
Date: 02/17/2024
5 starsI wore ill fitting shoes on a trip that invoklved a lot of walking on cobblestones and several long hikes. I was limping and had pain from my hip down to my ankle! I was worried that I was going to need a knee or/and hip replacement! I thought I was going to have to order a wheelchair to get to my flights in the airport. I knew I needed better quality walking shoes. So I went to a store that has helped me in the past. At the same time a commercial came on while I was watching **** ******* ******* about Good Feet. I was thrilled to find one in my area. I made an appointment to talk to them. Lisa was my technician in the **** ***** ******* store. She took a lot of time to answer my questions, measure my unusual feet, etc. I was totally against orthotics. (I had purchased some ready made orthotics many years ago (retail off the shelf) and hated them.) Lisa showed me how orthotics made for your feet can make a difference. I have been wearing the system for 3 days now and already notice a large improvement. I am also taller!! Everyone at the store was very nice and patient. Lisa was extremely thorough. I like the fact there is a life time guarantee, and a 30 day check up and that they are available for questions and review at any time for no extra fee. I am extremely happy I made the decision to purchase these orthotics. They cost far less than a hip or knee replacement. & with no down time! I am very happy i decided to give Good Feet a try! *************************, **Review fromA J W
Date: 02/17/2024
4 starsA J W
Date: 02/17/2024
I had pain of 8 on a scale of 1-10 with each step on the outer side of my left foot. Yeah, they have a pitch….what sale team doesn’t? Yes they are outrageously expensive. I have tried other product without pain relief. I decided enough was enough. The visit to the store was a good experience. Not rushed..all questions answered. I had pain relief within the first 20 steps around the store. I am in the early stages of therapy. So far so good. One star off for expense.Good Feet Store
Date: 02/22/2024
Hi **,It makes our day to hear that you are happy with our product. Thanks again for being a Good Feet customer. Please stay in touch with us.-All of us at The Good Feet StoreReview fromBrett M
Date: 02/16/2024
1 starBrett M
Date: 02/16/2024
Total scam. They dont tell you all sales are final so when you go back a week later to return the merchandise because it doesnt work they'll tell you all sales are final so you're stuck paying off $2300 for trash that doesnt workGood Feet Store
Date: 02/22/2024
Hello *****,Were sorry that we werent able to meet your needs. We pride ourselves on our excellent service and stand by our product, so we would be interested to learn more about your experience and how we let you down. Please email me at ********************** and perhaps I can answer any questions about The Good Feet Store arch support system.-All of us at The Good Feet StoreReview fromBob F
Date: 02/15/2024
1 starTried to return some socks that were "thrown in" after I bought $2,000 of inserts. What does "thrown in" mean to you? They "threw them in" for $28 a pair! So, I go to try them on and know they will be to restrictive to my legs just by running my hand into one. I try to return the socks as they don't fit. "Can't return but we can replace. Well, except that one, it's open". How the h___ are you going to know if they will fit unless you open the package? Whole thing is a marketing ploy and I wish I'd have saved my time and money! NO customer service after the sale.Review fromLisa M
Date: 02/15/2024
5 starsLisa M
Date: 02/15/2024
My husband was born with flat feet and has thought about going to The Good Feet Store for many many years. I learned after being married to him for 25 years that the doctor who delivered him told his parents he could break his feet to correct the problem. I. found out that was something they did back in the day. Thankfully, his dad said no. His flat feet affect his ankles, knees and back. Zane, his very professional and personable consultant, explained how to use the three inserts that were made from the molds of my husband's feet. It has been almost 6 days now and my husband's feet are incredibly much better. He has spent hours on his feet working in the backyard which is on a slope and his ankles aren't swelling at all. His feet even look like they have an arch which is a first. An unexpected positive result of wearing his arch supports is his posture. He's standing tall with his shoulders back instead of slouching forward. Amazing results in such a short amount of time! Thanks Zane and The Good Feet Store!!Good Feet Store
Date: 02/22/2024
Hello ****!Thank you for giving us 5 stars! Were pleased to hear your about husband's progress with the Arch supports. Please let us know if you have any questions. Thank you for choosing The Good Feet Store.-All of us at The Good Feet StoreReview fromGerik D
Date: 02/11/2024
1 starYikes! Consult a professional, not a chain store. I've have pain in my feet and elsewhere from working in the trades and thought I'd go to a store and try this out. Three days in and now my feet, knees and back are in awful pain by mid day. There is little cushion between your foot and the insert. I understand having support for you foot but no cushion as you walk. I had to stop wearing my them to save any damage to my body. The inserts are not customized and the price per insert is a shame. For the cost, you can see a doctor and get inserts. I had custom inserts years ago cost half the price.Review fromgail s
Date: 02/08/2024
1 starDont bother . I purchased a boat load of stuff/ high pressure sales. The fit caused blisters. I went back and they admitted I was fitted incorrectly. I recieved apologies and promises - never got a follow up call. My compression socks cut off circulation. A complete waste. You could get custom fit orthotics for probably less money. BEWAREReview fromPat N
Date: 01/23/2024
4 starsPat N
Date: 01/23/2024
I just started using inserts from The Good Feet Store and I have to tell you my feet feel much better. I am shocked myself! I have been to a podiatrist who referred me to physical therapy. I did that for months, but cannot keep doing all the p/t exercises twice daily forever. When I stop, I hurt.If I could only continue p/t exercises forever, I would probably be ok. But, alas I slowly stopped. A friend told me she got relief with The Good Feet Store, so I thought I would try. The inserts are reducing the pain in my arch 80-90%, as well as reducing neuropathy on the top of my left foot. Apparently, the magic solution for me is to wear the inserts from my P/T along with The Good Feet inserts. I am now mostly pain free! My only complaint is the expense. Why do these mass produced inserts have to cost so much? That is why I am only giving them 4 stars. I hope you find my review helpful.Good Feet Store
Date: 02/14/2024
Hi ***,Were so happy to hear that you received great customer service and that you love our product. Thanks for choosing The Good Feet Store, and feel free to stop in again!-All of us at The Good Feet Store
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