Reviews
This profile includes reviews for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 87 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBob H
Date: 11/17/2023
1 starI bought them and after wearing them for 4 months, I realized that my feet felt worse. Good Feet uses the same style whether your foot leans to the inside or outside. I also noticed that the heel of the orthotic was too narrow for me. I bought another orthotic at 1/10 the price and although not a cure was much better.Review fromDoris B
Date: 11/16/2023
5 starsReview fromKaren C
Date: 11/16/2023
1 starKaren C
Date: 11/16/2023
Elderly mother purchased the inserts in the amount 1500.00, they caused her more pain and didn’t work and then went to see an orthopedic surgeon. The dr. Said she shouldn’t use the inserts anymore or even after she is done having surgery. Tried to return inserts as it was only three weeks since we purchased. All sales are final , even if product doesn’t work or dr says not to use. The dr actually said the good feet store is nothing but a scam. How unfortunate she has to pay monthly on care credit for a year for something she can’t use on a fixed income. Bad customer service , also stopped in two days prior to return and sales associate said associate would call in the morning two days later , they didn’t, we had to drive back again to be told all sales are final. No one was in the store either , not busy.
Good Feet Store
Date: 11/17/2023
Hi *****,We've escalated this to our management team. They'll be in touch with your mother as soon as possible. -All of us at The Good Feet StoreReview fromJessi R
Date: 11/08/2023
1 starJessi R
Date: 11/08/2023
I brought my daughter here to help her with her feet and back pain, hoping for some relief. The manager was very helpful and attentive. I was in extreme pain due to a medical issue and she saw us quickly. Unfortunately, these products didn't help my daughter's feet or back after wearing them for two weeks. We were unable to get a refund or return the products and now I'm stuck with an astronomical price of $2300. Sabrina helped get me set up with Care Credit to offset the cost and she was a great salesperson but we just don't believe the products work. Since she stopped wearing the inserts, my daughter's feet and back pain has been reduced. I'm very disappointed in this product and I understand why they don't want to refund your money.Good Feet Store
Date: 11/09/2023
Hello *****,We appreciate you being a Good Feet Store customer but sorry to hear that you did not find the relief you sought. Sometimes a slight adjustment can make a huge difference in comfort and results. Your comfort and satisfaction are important to us please contact us right away for your complimentary adjustment. We are here to help.-Good *********************Review fromDeidra D
Date: 10/23/2023
1 starI lost one of my arch supports and I called Good Feet Store to order a replacement. I was told it would cost $500.00 and they couldn't replace just the one. I have to buy a whole new set. I spent a lot of money for these supports and I don't understand the reasoning behind not selling just one. This is ridiculous and I'm very disappointed, and now I will have to do without because of the cost. Extremely disappointed is all I can say.Review fromJames P
Date: 10/20/2023
1 starJames P
Date: 10/20/2023
What a scam. All sales are final. Now Im stuck with $2,100. Plastic that will not fit in most of my shoes.Good Feet Store
Date: 11/06/2023
Hello *****,Sorry to hear you didnt find the relief you were looking for. Sometimes a slight adjustment can make a huge difference in comfort and results. Your comfort and satisfaction are important to us so please contact me or your salesperson with any questions or to set up a complimentary adjustment, *********************** Were here to help.- Good Feet Customer ******************** TeamReview fromLee J
Date: 09/29/2023
1 starLee J
Date: 09/29/2023
Good feet is a SCAM! You are paying $1800 for four pair of over the counter insoles that cost $40 each. Buy some on Amazon and save yourself a lot of money. They claim they can help anything but they have no training in anything but selling the product. They have no real knowledge about feet. They use old fashioned ink and paper step imprints and then do nothing with them. They dont even use newer scanning technology. They prey on people who are so desperate for foot pain relief they will do anything. Completely unethical company.Good Feet Store
Date: 10/10/2023
*********,Were sorry to hear that you were discouraged by the pricing of our arch supports. While other options may seem less expensive initially, many off-the-shelf products are based on short-term comfort rather than a long-term solution. Our customers find that it pays to invest in a quality product with a lifetime limited warranty. We wish you the best in finding a solution for your pain and hope that youll consider Good Feet arch supports again in the future.- All of us at The Good Feet StoreReview fromEduardo L
Date: 09/07/2023
1 starEduardo L
Date: 09/07/2023
I am 57 years old and have very recently experienced Plantar Fasciitis. I went into Good Feet store thinking of custom fitting arch supports/orthopedic shoes. The salesman quickly began taking an image of my feet and went back into the stockroom for about 15 minutes and came back with pre-manufactured inserts. Salesman fast-talked into a sale by speaking the price at a very fast pace that was hard to understand. I did not accept the initial $2200+ price. Salesman was persistent in applying pressure to make the sale. In the days following the sale, I experienced more pain with the inserts. In fact, my foot condition was aggravated by the inserts. I felt like I paid $1125 for two large stones in my shoes. On Day 3 I went back to the GoodFeet store to return the inserts, and I was met by a younger salesman who immediately said "No refunds. All Sales are final. You signed the receipt." I feel that I got robbed by GoodFeet store. There should always be a return policy. Customer should always be right. I think I should have gotten my inserts from my podiatrist and had health insurance pay for some of the cost. I don't think I will ever wear these expensive plastic inserts again. Let the future customers beware.Good Feet Store
Date: 09/18/2023
Hello *******,We appreciate you being a Good Feet Store customer but sorry to hear that you did not find the relief you sought. Sometimes a slight adjustment can make a huge difference in comfort and results. Your comfort and satisfaction are important to us please contact us right away for your complimentary adjustment. We are here to help.- All of us at The Good Feet StoreReview fromHeidi D
Date: 08/24/2023
1 starHeidi D
Date: 08/24/2023
Dont waste your money. I spent $2000.00, yes, two thousand dollars, you heard me right for insoles.Don't The ***** store uses high pressure tactics and when promised to take away my pain I was desperate to believe it. They made my feet much worse. The bottom.of my feet were bruised and now hurt FROM the insoles not my plantar faciatis. I went back.for.a."free complementary " adjustment and they were no better. They make.sure to tell you "ALL SALES ARE.FINAL"Good Feet Store
Date: 08/29/2023
Hello *****,Im sorry to hear that you are still not feeling the benefits of your arch supports. Any time someone has a disappointing experience with our product, its equally as disappointing for us. Please email me at ********************** so I can learn more about your experience and perhaps find a resolution for your concerns.- Good *********************Review fromAnna marie G
Date: 08/14/2023
1 starAnna marie G
Date: 08/14/2023
Stay away from this company because they make you pay a lot of money for the arch supports and their products are no good.Good Feet Store
Date: 08/29/2023
Hi ****,We are sorry to hear that you are not feeling the benefits of your arch supports. If you havent already, we recommend that you stop back in for a free assessment and adjustment, if needed. Often times, a slight adjustment can make a huge difference in comfort and results. Please contact us for an appointment, or ************. We are here to help.- All of us at The Good Feet Store
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.