Reviews

Review Details

• Review fromMaryJo M

  Date: 07/29/2024

  1 star
  Don’t ever use this company! First, they overcharge! And, they will not come back and fix something they installed that should be warranted. We used him several times and every time they had to go back and fix what they installed. They wanted to charge us for the work that they Installed incorrectly. We are still dealing with this issue a year later. Obviously, we stopped using Ingrilli and we are with a more professional, reliable, plumbing company. Save yourself the headache and stress because there are plenty of other, qualified plumbing companies out there to use and Mike Ingrilli is not one of them! He is very rude and unprofessional!

• Review fromMichael H

  Date: 08/21/2023

  2 stars

  Michael H

  Date: 08/21/2023

  Used them 2 times in the past because the work was good, but this time it was booked under my wifes name. Work was performed, but invoiced for an extra hour at 173.00/hr for labor plus a mobilization fee. Plumber was in/out of house a little over 1hr. When asked about a reasonable prorated adjustment, they stated that dispatch time is included and they bill by the half hour intervals, yet they clearly charged a full hour over. Not usually a clock watcher, but the front office response was fairly rude and I was kinda put off. Back office needs work. Puts a bad name to the business willing to have his name on it, in my opinion.
  

  Mike Ingrilli Plumbing, LLC

  Date: 08/22/2023

  We arrived 7/3 to address a leaking pipe in the basement near the water softener. We repaired the leak and cleaned up the jobsite. Our plumber filled out the labor portion of the work order with dispatch time 1:00; completed time 3:00 and total 2 hours. The customer signed work order. Job was successfully completed and no complaint noted or given.

  On 7/13 as part of one of our standard operating procedures we made a customer service follow up call. No one answered, so we left a voicemail stating we were doing a follow up and inquiring about any feedback, comments or concerns. There was never a response given by the customer.

  The invoice was due 7/21. There was never a dispute or any form of communication from the customer. A simple past due stamped invoice was resent 8/16. There was no late charge or threat of collections or anything, simply a notice that the invoice was past due. On 8/21; a full month after the due date there was an email to the general customer service email stating that the plumber arrived at (well customer said 2:43 but had to mean) 1:43 and left at (3:51) really 2:51 and that the plumber was not there for two hours in "customer's opinion." The customer said in one line he, "wanted to verify the Labor hours and why it was rounded," and then concluded in the next line by demanding: "Can you adjust the invoice accordingly, send me the adjusted invoice..."

  We understand *************** are tough but we asked for no late charges and didn't receive any inclination of an issue until a full month after the due date. Then, it was simply an email disguised as asking for confirmation of hours but really ending with a demand that the invoice be adjusted. No phone call was made, a simple email to a general email expecting the invoice to just be adjusted. When we responded that the dispatch time was 1:00 and the customer is located somewhat farther than most (and in a heavily congested route, Hwy 43 North), that because we are a travelling office, travel time is billable, hence clock starts at dispatch time not arrival time, and also explained that we bill by the half hour and so completed time is 3:00, we concluded therefore no adjustment to be made, it is two billable hours. We factually and transparently verified the labor hours and where any rounding would have occurred.

  Again, that labor from 1-3 is clearly on the work order and signed. There was never any indication of a dispute until 8/21. It is unfortunate that the customer feels this is unfair but we in the same right do not appreciate our character being attacked in a situation that objectively can be shown: 1) we cleanly and promptly repaired the plumbing leak 2) clearly documented the work performed and the labor hours 3) got the documentation signed by the customer 4) did a customer service follow up at which point there was a clear space to bring up any dispute 5) charged no late fees despite 1.5% per month clearly also a stipulation agreed to in writing as well on the work order 6) Thus, for this reason did not oblige the request to "adjust invoice."

  We stand by our work and our billing practices and as the customer said, we conducted a job well done, just like numerous times in the past.

• Review fromBetty B

  Date: 12/18/2022

  5 stars
  I used them twice this year. The first time involved finding and fixing a mysterious leak in my walk-in shower. Because of that good experience I had them out when it appeared that a new hot water heater was needed. Mike, himself, got involved to ensure I was pleased with the outcome. Both times the in-house staff ensured the jobs were quickly scheduled and all staff were most responsive and courteous. I highly recommend Mike Ingrilli Plumbing.

• Review fromRoger L

  Date: 08/15/2022

  5 stars
  The workings inside my toilet tank needed to be replaced. I might have been able to do this myself, but when it comes to plumbing, whenever I fix A, I break B. David had the parts required, quickly solved the problem while we had a nice conversation, and was on his way. Good job!