Complaints

This profile includes complaints for Easton Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Easton Motors, Inc.

  815 Business Park Road Wisconsin Dells, WI 53965-9440

  
• 

  Easton Motors, Inc.

  2861 State Highway 13 Adams, WI 53910-9782

  
• 

  Easton Motors, Inc.

  102 Henry Dr Portage, WI 53901-1105

  
• 

  Easton Motors, Inc.

  PO Box 454 Wisconsin Dells, WI 53965-0454

  
• 

  Easton Motors, Inc.

  1700 N Spring St Beaver Dam, WI 53916-1106

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I strongly urge anyone needing a vehicle not to consider doing business with Easton Motors. I have purchased 2 vehicles from this company previously, of which I had zero issues with, however my most recent business transaction with Easton Motors - a 19 ****** Legacy has been a complete nightmare. First of all, the state inspection paperwork was clearly fraudulent. There are over a dozen items they marked legal that were discovered to be inoperable or unsafe. Ive stuck over $10k into this car for repairs, none of which their new warranty covers. Of course Easton wants their payments despite having a vehicle that is undriveable. I cant drive the car because there is a metal bar sticking through the driver seat, no amount of seat covers or pillows remedy the issue. The customer service from ********************** is horrible. They will call and text every day for a late payment but dont want to work with their customers. Id do a voluntary surrender but I know that will ruin my credit for 7 years and theyll just resell this car to the next unfortunate victim of their predatory interest and price of vehicles. Do yourself a favor and buy from a reputable dealership, even if it means having a co-signer. As I said my last two vehicles were great but this predatory company got greedy recently. Their warranty is a joke and they have a GPS tracker in your car which is always submitting your location. Fortunately I have another vehicle to drive and in July once I have a cashed out retirement plan, I will get caught up on this account. I cannot wait to pay this car off and again, would never recommend Easton motors to family, friends or a worst enemy. Very disappointed!!

  

  Business Response

  Date: 07/07/2025

  Response:
  Easton Motors,Inc. (Easton)
  Customer Review ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the 2019 vehicle from Easton on November 1, 2024 at our ********* location.  I have reviewed the current account as well as the two previous accounts for the Guest as well as the service records for the current vehicle.  The assertion that the inspection records are fraudulent is an issue that has not been raised previously by the Guest.  If you would like me to review what you have and inform me of what is fraudulent, I can review what you have with our records. Currently, we have no service records for the vehicle and have not seen it since it was sold.  Therefore, we are unaware of any service-related issues. We do have a service center in ********* if you would like to have the vehicle diagnosed for any services that may be needed. As I mentioned earlier, I have reviewed all three of your vehicles purchases with Easton.  On the first purchase, the account was paid as agreed and closed. The second vehicle was discharged in Chapter 7 Bankruptcy in March of 2020.  Your current account is forty-six days past due as of 7/7/2025 and the last payment received was 5/15/2025. The last note on the account from you was on 7/3/2025 in which you indicate you are currently unemployed and have medical issues as well which are impacting your current situation.  You also stated that you understand you have a contractual obligation and seek to pay off the account.
  
  ********************** has been serving Guests for over thirty-five (35) years and have had thousands of successful transactions.  Upon review,we found that both Federal and Wisconsin law and best business practices were followed.  You can reach out to me directly if there is anything additional that needs addressing.
  

  Respectfully,
  

  *********** M. ****
  Chief Legal Officer
  Easton Motors, Inc., and **********************
  **********************
  PO Box 454
  ********* Dells, *******;53965

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing a buyers contract they added a ******************************************************************************* signing process. The papers say full coverage is required apon showing proof of full coverage they rejected it based of criteria of deductible amount that was not disclosed in any contract paperwork or in any discussion. This caused my pavements to now be 142 dollars higher than agreed and signed at.

  

  Business Response

  Date: 03/19/2025

  Response:
  

  Easton Motors,Inc.
  Review ID: ********
  

  To whom it may concern:
  Thank you for the opportunity to respond to this customer complaint.
  

  The Guest and a ***Borrower purchased the vehicle was purchased from Easton Motors, Inc. (Easton), on March 17, 2025.  I have reviewed the account and the closing documents and can send you any documentation that you request.  I did see that you signed an Agreement to ******************************************** and Requirement to ********************************** which provides you the option to have ******************************* through Easton or provide proof of your own insurance coverage.  It appears that you provided insurance information at the time of purchase but the deductible exceeded what Easton requires.  Therefore, you enrolled in the ******************************* from Easton as provided by the documentation as well as the Authorization for Automatic Electronic Funds Transfer for the car payment of $358.16 and ******************************* for $72.00.  Additionally, you provided proof of insurance that complies with our requirements on March 18, 2025 and the ******************************* and fee of $72.00 will be cancelled.  Therefore, your car payment of $358.16 that is due biweekly is the payment that will automatically deducted from the account information you provided at closing.
  
  I have also reviewed the account regarding the $142 extra payment you reference.  The only itemized charge that I found for this amount is the $142.48 County Tax that is listed on the Purchase Contract.  If you are referring to some other charge, please feel free to contact me directly at ************** and I will look into it.
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.
  
  Respectfully,
  

  *********** M. ****
  Easton Motors, Inc.
  Chief Legal Officer
  **********************************************************
  ***************, *******;53965

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easton Motors what kind of vehicles are you selling?! I've had this vehicle since August and I have already had 2 transmissions in within a 2 week period. You had my vehicle for most of the month and provided a "loaner" car that had no heat in a week of negative degree weather.. ?? I warn everyone looking for a vehicle, do not... DO NOT let Easton Motors fool you into a vehicle... they do not care about the safety of their vehicles. I have contacted the president of Easton Motors I can provide the number for anyone who is also in need of it. BEWARE!!!

  

  Business Response

  Date: 02/07/2025

  Response:
  Easton Motors,Inc.
  Review ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this customer complaint.
  

  As the Guest stated, the vehicle was purchased from Easton Motors, Inc., on August 1, 2024.  Our records indicate that the Guest did visit our service center for transmission related issues in the fall of 2024.  At that time, it was diagnosed that the transmission needed to be replaced and was done so under the warranty.  The Guest paid for the $50.00 deductible.  Shortly after that, the replaced transmission failed and was diagnosed to have it replaced once again.  ********************** replaced the transmission once again at no expense to the Guest.  It is our understanding that the vehicle is currently in safe operating condition. We have taken note of the vehicle loaned to you and apologize for any inconvenience this may have caused you.  We will strive to never have that situation occur again.
  
  That is the extent of our service records for this vehicle.  If there were any other service-related items for the past year on this vehicle,Easton Motors was not notified or aware of them.
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.
  
  Respectfully,
  *********** M. ****
  Easton Motors, Inc.
  Chief Legal Officer
  ***********************************************>**********
  ***************, *******;53965

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august of 2023 i purchased a 2018 ***** traverse with easton. Since my purchase i have had to fix a evap sensor that was a week after i got the car. $500 (a month after getting it) to flush the ****** after transmission issues began. They then said they fixed it i got it back and a day later the ****** dropped and i had no gears. That was november 2023 right before thanksgiving to which a whole new ****** needed to be put in and i had a month without a car. Months later the evap code came on again and no remorse to fix it from their service station. In 2024 i had to replace a catalytic convertor 1500 worth when one blew and now a month and a half later my alternator goes out! All the time i am fixing something on this piece of c*** and i am tired of it. Never again will i purchase through them i spend more time fixing a car i need for work

  

  Business Response

  Date: 12/16/2024

  Response:
  Easton Motors,Inc.
  

  Review ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this customer complaint.
  

  As the Guest stated, the vehicle was purchased from Easton Motors, Inc., on August 28, 2023.  Our records indicate that the Guest did visit our *********** location on September 7, 2023. At that time, it was diagnosed that the Vapor Canister Purge Solenoid needed to be replaced and that was completed on the same day.  The service was not covered by the warranty,however, given the short time between the purchase and service needs, Easton Motors covered the entire cost of the parts and service.  A few months later, the Guest contacted the *********** location to have the transmission checked.  At that time, it was recommended that we perform a transmission fluid flush which is fairly standard in car service.  Once again, this service was not covered under the warranty, however, Easton Motors agreed to only charge half of what we would normally charge for this service visit.  The transmission flush did not fix the issue at hand and on the following day, it was determined that the transmission would need to be replaced.  ************ was covered by the warranty and covered the cost for towing, replacement, labor and programming.
  
  That is the extent of our service records for this vehicle, since November 2023.  If there were any other service-related items for the past year on this vehicle, Easton Motors was not notified or aware of them.
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.
  
  Respectfully,
  *********** M. ****
  Easton Motors, Inc.
  Chief Legal Officer
  ***********************************************>**********
  ***************, *******;53965

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It was not recommended to flush transmission it was stated to us by your service manager that it had to be done the fluids were not covered under my warranty so they would do the flush and then fix a item inside the transmission even after we told them it was the whole transmission going. So you are telling me a transmission flush normally is 1000 dollars! Cause i was charged the exact rate fixed a solenoid inside and broke down the next day! I am averaging 2-4 months on the road for a car that continues to break. I can get a copy of the catalytic convertor cost and now alternator. In the 15 months for what i pay i am servicing a car that should not need this much service.  
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 12/16/2024

  Easton Motors, Inc. Second Response:
  

  Once again, thank you for the opportunity to respond.
  

  Our former service manager is no longer with the company.  Our only information regarding the servicing of your vehicle is what we have on our system.  The information in the initial response is the information we have for your vehicle. After the transmission was replaced in November of 2023, we have no record of seeing or servicing your vehicle. We have no information on how the vehicle was maintained during that period.
  While we do regret any issues you have had with the vehicle,we do not feel that it is a result of the service we provided to the vehicle.
  
  Respectfully,
  

  *********** M. ****
  Easton Motors, Inc.
  Chief Legal Officer
  ***********************************************>**********
  ***************, *******;53965

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I didnt state due to the service performed although i have been informed there is a hard shift from the business that fixed my exhaust. I feel i have been sold a lemon that will keep breaking. I have records of all oil changed all repairs and continue to have to do more. Someone lied when they told you i paid half a ****** flush i paid a full cost. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the business on July 5, 2024. Upon test drive there was a rattle noise, total loss of power, and all air coming out of three out of four tires. I took the car into the shop in ********* dells and was told they felt no issue (no test drive was done, I was present). Tire issue was fixed. Told to return by ****** if the issue persists, did so a short while later. Car was at their auto shop all weekend, went to pick up and mechanic stated they cannot chase a ghost. At this time I was told by the mechanic to contact **** or ******** the owner. I have been in contact. Was told that they needed the car seen at a manufacture. I took off work to take the car to ******* West in ******* for diagnosis. Right away it was found that the turbo and waste gate were coming apart. I reported this to **** who called ***** their mechanic. ******* said this is a 14.5 hour job. Easton said 3.5. I dropped the car off at the *********** location on Saturday September 7 2024. Called on Tuesday and was told employees were out so car wasn't worked on. Received a call on Friday stating that car "seems" done but if I didnt think so I could leave it there for them to work on. Car still making the noise that ******* said is the turbo coming apart.

  

  Business Response

  Date: 09/30/2024

  Response:
  Easton Motors,Inc.
  

  Review ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this customer complaint.
  

  As the Guest stated, she purchased a vehicle from Easton Motors, Inc., on July 5, 2024.  According to our records the vehicle was diagnosed with an engine issue that would need replacement.  The Guest was in contact with our management and service teams regarding the condition of the vehicle and it was determined that a replacement vehicle would be needed. On September 18, 2024 we closed on a new loan with the Guest for a 2019 Chevrolet Equinox.  We are hopeful that this resolves any outstanding issues.
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.
  
  Respectfully,
  *********** M. ****
  Easton Motors, Inc.
  Chief Legal Officer
  ***********************************************>**********
  ***************, *******;53965

  
  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as a representative for my disabled son *************************. In January, ****** purchased a vehicle from Easton Motors. At the time he was a 20 year old with autism. ****** did not have enough credit to purchase a car through a normal car dealership so he opted for Easton Motors. They prey on people with financial issues in need of a vehicle. They convinced him he could get a car and build his credit in the process. They ended up selling him a used ***** Civic with ******* miles which ***** blue booked at $9,000 for over $19,000! He also traded in a **** Focus with ******* miles for $500 and put $500 additional dollars down of his own money. It is a 5 year loan at *****% interest. The crux of my complaint is that this business took advantage of a young, naive, disabled person for their own financial gain. ****** is not capable of signing in to such a contract and he did not understand what was going on. They have since repossessed the vehicle and will not tell us where it is. They have had it for over a week now. He will have to pay over $2,200 to get it back. They supposedly mailed a right to cure that ****** did not get because they omitted his apartment number. They made him switch banks after a nsf on a payment. They cancelled his auto pay after another missed payment without telling him. He would login to make payments which he thought brought him up to current, but in reality he kept getting more and more behind without knowing. This dealership has no morals or conscience and they should not be able to get away with taking advantage of desperate and in our case disabled people.

  

  Business Response

  Date: 07/03/2024

  Response:
  

  Easton Motors, Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  We will refer to **************** as our Guest. The Guest purchased a vehicle from Easton Motors, Inc., on January 20, 2024 at the ***********, ** location.  It is my understanding that he voluntarily entered that location, provided a valid driver's license and submitted a loan application to purchase a vehicle.  The application than went through underwriting and the Guest was approved for the car loan. We are in the business of selling cars and to be clear, are not medical professionals in anyway shape or form.  Unless the situation was blatantly obvious, we would not know if the Guest was not capable of entering into a valid contract and confirm we did not know this in this situation.
  
  We do not agree with the statements regarding the price of the vehicle,nor that we somehow made the Guest switch banks.
  
  We can confirm the guest was behind on the loan payments and the car was recovered via self-help.  The vehicle is located at our ***************, ** location as are the great majority of the vehicles we recover as that location is are only secure lot.  As was explained to *****************, the Guest has a statutory right to redeem the vehicle and it is my understanding that he intends to do so.  Therefore, we will not be terminating the loan agreement.
  
  Easton Motors, Inc., has been serving guests for over thirty-five (35) years and have had thousands of successfully transactions with our Guests.  Upon review, we found that both Federal and Wisconsin law and best business practices were followed. 
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  **********************
  **********
  ***************,*******; 53965

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have documentation that my son is disabled with an IQ in the *****s range. He has doctors documentation he is disabled. I have reference material they did not use his full complete address when they communicated with him, which is a legal breech of contract. *************** book shows the value of the car they sold him showing a much lower amount that they charged him and  more reference material showing they offered him a lower than value amount for his trade in vehicle. They did not give him a copy of his contract. It was emailed and only accessible for 30 days. Now he is unable to reference it. Everything about this business is shady and they clearly took advantage of my son. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with ******* and explained I lived an hour away and had to pay someone to bring me out. ******* advised that she will have everything reviewed and approved before I got there to make sure I dont waste my time and money. I get all the way to the dealership to be told I cant be helped. I also asked how much of a down payment to bring and explained I had 1000. They said that would work and that too was a lie. I paid $100 to get there to be turned away. **** their underwriter was really rude about the situation when I tried to express my frustrations. I have messages from ******* advising me everything was good to go and they would get me in a vehicle.

  

  Business Response

  Date: 05/07/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest did apply for a vehicle purchase and financing earlier this month, as she has indicated.  However, during the underwriting process,which we do for all of our applicants, we collected additional information that caused a loan grade that did not comply with our underwriting standards.  In an attempt to make the underwriting work,we requested additional funds for the down payment.  Unfortunately, the Guest was unable to provide the additional funds and had to deny the application. 
  
  Upon review, we found that both Federal and Wisconsin law and best business practices were followed.  
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  **********************
  PO Box 454
  ***************, *******;53965

  Customer Answer

  Date: 05/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to about the monthly payment for the vehicle I was initially purchasing I was very upset and going to go else where when I was told by the sales associate ****** to please test drive a vehicle that he felt was My Style due to the vehicle I had driven there which is a Chrysler 200 limited with very distinct features due to it being a Limited I was told the vehicle was a 2016 ********************** and that everything was intact mechanically I agreed to purchase the vehicle based off of this information I looked into the features of ***** limited because I never had a ******* before and found out my car does not possess any of the features or characteristics of a 2016 ******* ***** Limited and it also is a sonta sport on all of our paperwork and on the buyers guide it is listed as an 2016 ******* ***** Limited not a sport I have proof that they knew at time of purchase that the vehicle was in fact a sport and not a limited also on the buyer guide it list everything is fully functional and the vehicle is not the Bluetooth does not properly work, the A/c does not work due to my medical condition I have to have functional air conditioning or I get sick I had to leave work twice because on my way to work in almost 80 degree weather my AC was blowing out warm air and the car also does not hold gas well I have to put gas in at least twice a day I have been physically, mentally and emotionally injured by this entire situation.

  

  Business Response

  Date: 04/25/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on March 28, 2024.  We were notified by the Guest of her concerns with the vehicle she chose to purchase on multiple occasions and offered solutions to her situation, including having our automotive service employees diagnose any issues and repair if it was warranted.  The Guest also did talk to our sales department, including the company President in attempts to resolve the issues she raises but has refused to cooperate.  Additionally, I personally have spoken with the Guest and repeated the same solutions to the situation and was told she would rather have this settled by the BBB and the Wisconsin DMV.  Regarding the monthly payment, we were not aware of that concern until this filing. However, that payment is detailed in the retail installment agreement with this account. 
  
  Upon review, we found that both Federal and Wisconsin law and best business practices was followed.  We look forward to helping resolve this guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  

  **********************************
  Chief Legal Officer
  **********************
  PO Box 454
  Wisconsin Dells, WI 53965

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the at a largely marked up price although they did not disclose the price until after they brought out all of the paperwork to sign. Then, the overpriced vehicle had an electrical short less than 7 months after purchasing it that has fried the entire circuitry leading to a fix quoted at almost $8,000. Easton is refusing to cover any of the cost despite over charging for a lemon.

  

  Business Response

  Date: 02/15/2024

  Response:
  

  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  

  The Guest purchased the vehicle on July 29, 2023.  The Guest did speak with our service department and confirmed it is a fairly complex service issue which does come with a higher price to repair. Unfortunately, the repair at issue is not covered by the warranty on the vehicle resulting in the repair being the Guests responsibility.  *********** team did note that the Guest put ****** miles on the vehicle in 7 months but otherwise do not have any information as to the maintenance on the vehicle. 
  
  Upon review, we found that both Federal and ********* law and best business practices was followed.  We look forward to helping resolve this guests concerns if he should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, ** 53965

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am wondering how Easton Motors chooses not to stand by the products they sell. If a vehicle has nearly $10,000 in repairs 7 months after purchase and only ****** miles, are you not selling products of inferior quality? It has only been used for standard highway driving to and from my place of employment and picking up my son in ******** No extenuating circumstances occurred to cause this, yet the overpriced vehicle sold by Easton is effectively useless.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making payments to this company since ****************************************************************************************************************************** know where I stand with this vehicle so who knows what I owe they just continue to take my money Then when I cut them off they garnish your paycheck and continue to take and will not prove what is still owed on it this place is nothing but a bunch scam artists. Prove to me what I owe. I believe they are all paid off and they are just scamming for more

  

  Business Response

  Date: 02/08/2024

  Response:
  Easton Motors,Inc.
  Complaint ID: ********
  

  To whom it may concern:
  

  Thank you for the opportunity to respond to this complaint.
  The Guest entered into a stipulated dismissal on the amounts owing on this account in February 2023.  She stopped making payments in November 2023.  Therefore, pursuant to our stipulated dismissal order the company initiated the garnishment process.  To date no payments have been made on the account since November 2, 2023. The current balance on the account is $2,199.91.  According to our notes you emailed the company on January 24, ************************************************************************* response to your email request on the same day.  If that needs to be re-sent, please contact us at your convenience.
  
  Upon review, we found that both Federal, ********* law and best business practices were followed.  We look forward to helping resolve this Guests concerns if she should choose that option and can be reached at **************.
  

  Respectfully,
  **********************************
  Chief Legal Officer
  ****************************************
  PO Box 454
  ***************, **  53965