Complaints

This profile includes complaints for Momma's Little Handyman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Momma's Little Handyman

  1861 Chandler Dr Charleston, WV 25387-1612

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  Momma's Little Handyman

  , Charleston, WV 25387

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the 3rd week of May 2022, I contacted ***** ****** via a phone call after finding an advertisement I found on the internet. At this time, we set up a meeting for May 24, 2022, so he could do an estimate on damage to the outside brick and the inside wall of our house. On June 3, 2022, we signed a contract for an estimated cost of $8500.00. At this time, we wrote a check to Mr. ****** for $4500.00 and agreed the rest would be paid after the job was completed. He was to start working on June 13, 2022. At this time, he assured me he was licensed, bonded, and was insured. I also ask if he would be getting the work permit. He stated that he would. He assured us he had 25 years’ experience in the construction industry. I specifically ask him if he was experienced in brick work as there was a significant amount of damage to the brick on the outside of the house. He assured me he was well experienced in brick work. He also stated he would dispose of all the debris from the construction work. Per our contract he was to start working on June 13, 2022. The work is not completed at this time. What he did do is horrible. He “went the cheap route” and bought brick that was painted (to match the current brick) on the front only. This caused a huge problem with the end of the bricks as they were red and did not match the brown brick. Aside from the color not matching the job itself was horribly done. The pattern is crooked, he put cement in huge gaps between the bricks because they were not properly stacked. Due to the bricks not being properly stacked this caused a problem when Mr. ****** got to the end. The bricks were not even. To correct this “horrendous” job he cut the bricks off to make the entire end even, ruining good brown bricks that had no damage. The bricks he worked on had cement all over them covering up the brown color. He took an electric sander and sanded the cement off the bricks causing severe scratches and discoloration the bricks.

  Business Response

  Date: 09/20/2022

  My response is she is a bad lier I finish the one part but as I told her I er and over that without doing the foundation work everything else I cannot put a guarantee Iafter the signing of the contract she told me it was insurance claim that she was just really trying to get the insurance money to were she kept saying this and that so I told her with the structure damage there is probably footer or foundation damage been the damage was so close to the bottom of the wall so after I started the structural work I told her that she needs to have the foundation fixed firefs they was no footers at all so I told her I really don't want to move any further intils that issue is addressed first she said give her a estimate and she would turn  that in and have me to do that to were I did she turned it in and then Aid she wasn't going to use that insurance money on that she was going to .ake something off of it to were she said go ahead and do the work to the wall to were she wasnt trying to do what should have been done she breached the contract multiple times and I had 4 guys working on that for 2 week's or so because the whole wall needed rebuild and re bricked but none of that o going to do any Good without pooring a footer to give her a foundation and the brick all the way across the wall was cracked in multiple places to were she was trying to get me to hury up and fix the structural before insurance come to look at it but hade take pictures to show them she not only cheated me out of a thousand but also the extra time having to do the brick on the way 2 or 4 times because she wasn't doing it right she was just trying  to get the insurance moneu myself and a couple witnesses herd her say she she wanted the insurance money so myself believe she was fruading the insurance company from the get go and ends up costinge and then not paying me the rest of the money andsje waits over a month or so and when I asked for the rest of my money and thekneh for the little footor work I did do before she said don't worry about it just hurry up and go ahead and do the work  and I said I can't garuantee a ytbk g unless she does it right but this is why she is doing everything she can to make it look like it wasn't insurance fraud because that's exactly what it is and there is so muchore to tell y'all that is nothing but the truth 

  Customer Answer

  Date: 09/24/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  This man and his business is not trustworthy nor honest. I had two different people look at the foundation and there is no foundation damage. I have text messages stating to him that there is no foundation damage. The cracks in the bricks he was showing me was actually cob webs. After cleaning the cob webs out there is no foundation damage. I have not filed an insurance claim for foundation damage. He is slandering me by making this accusation. If there was foundation damage I was not going to hire Mr ****** to fix it. The work he has (half way) done is terrible. The only thing he addresses in his response is the foundation. This has nothing to do with the hideous work he has done. He did not complete the job. I have a text from him from either July 1st or 2nd stating he would come by and finish the job “tomorrow” and I had not heard from him until August 25th. He sent me a text message threatening me with the city counsel and “his” engineer and that both of those parties are aware that I got money from my insurance company for foundation damages. If accusing me of fraud wasn’t a serious accusation his threat to me about city counsel and the engineer being involved would be a laughable matter. Mr ****** needs to be held accountable for deceiving two (myself and my husband) innocent people in to believing he knew how to do construction work. I have documentation to prove his accusations are lies. 
  
  
  Regards,
  
  
  
  ****** *****